ASSIGNMENT FRONT SHEET

Qualification

Edexcel BTEC Level 5 HND Diploma in Computing and Systems

Development

Unit number and

title

Unit 3: Employability and Professional Development

Assignment due

Nov/20/2016

Assignment submitted

Nov/20/2016

Learners name

Ly Hoang Hai

Assessor name

Ngo Quoc Anh

Learner declaration:
I certify that the work submitted for this assignment is my own and research sources are fully acknowledged.
Learner signature

Date

Nov/20/2016

Grading grid
P1.
1

P1.
2

P1.
3

P1.
4

P2.
1

P2.
2

P3.
1

P3.
2

P4.
1

P4.
2

P4.
3

M1

M2

M3

D1

D2

D3

Assignment title

Employability and professional development

In this assignment, you will have opportunities to provide evidence against the following criteria.
Indicate the page numbers where the evidence can be found.
Assessment criteria

Expected evidence

Task
no.

Assessors Feedback

LO1. Be able to take responsibility for own personal and professional development
A written document which:

1.1 reflect on own

current skills and
competencies against
professional standards
and organisational
objectives

Discuss about your own

personal skills and
competence against
professional standards and
organizational objectives

1.1

A written document which:

1.2 evaluate own

development needs
and the activities
required to meet them

Evaluate your own

development needs and
the activities required to
meet them

1.2

1.3 devise a personal

and professional
development plan
based on identified
needs

A personal and professional

plan

1.3

A written document which:

1.4 reflect on own

development against
original aims and
objectives set in the
personal and
professional
development plan

Reflect on own
developmental progress
against the original aims
and objectives set in the
personal and professional
development plan.

1.4

LO2. Be able to demonstrate acquired interpersonal and transferable skills

2.1 communicate in a
variety of styles and
appropriate manner at
various levels
2.2 demonstrate
effective time
management
strategies

- A presentation about:
a. the importance of
communication
b. effective time
management
strategies.
- Presentation slides
attached in the report.

LO3. Understand the dynamics of working with others

2.1

3.1 analyse team

dynamics, discussing
the roles people play in
a team and how they
can work together to
achieve shared goals

A written document which:

Describe how you select and
maintain a team that is fit for
purpose.

3.1

A written document which:

3.2 discuss alternative

ways to complete tasks Discuss alternative ways to
complete tasks and achieve
and achieve team
team goals
goals

3.2

LO4. Be able to develop strategies for problem solving

4.1 review tools and

methods for
developing solutions to
problems

4.2 develop an
appropriate strategy
for resolving a
particular problem

A written document review

different methods and tools
used for problem solving.

4.1

A written document discusses

the best development
approach you think for the
system.

4.2

4.3 evaluate the

potential impact on the
business of
implementing the
strategy.

A written document which:

Assessment criteria

Expected Evidence

M1 Identify and apply

strategies to find
appropriate solutions

1. Effective judgements
have been made.

Evaluate the potential impact

on the company.

2. An effective approach
to study and research
has been applied

4.3

Feedback
(note on Merit/Distinction if applicable)

M2 Select/design and
apply appropriate
methods/techniques

1. Relevant theories and

techniques have been
applied

M3 Present and
communicate
appropriate findings

2. The design of
methods/techniques
has been justified
1. An appropriate
structure and method
has been used and
technical language has
been accurately used to
present the findings.

D1 Use critical
reflection to evaluate
own work and justify
valid conclusions

2. Communication has
taken place in familiar
and unfamiliar contexts
1. Conclusions have been
arrived at through
synthesis of ideas and
have been justified

D2 Take responsibility
for managing and
organising activities

2. The validity of results

has been evaluated
using defined criteria
1. Substantial activities
have been planned,
managed and organized
2. Activities have been
managed

D3 Demonstrate
convergent/lateral/
creative thinking

1. Self-evaluation has
taken place
2. Problems have been
solved

Summative feedback

Assessors
Signature
IV Grading Check:

Date
Comments if any:

Agree
Disagree

IV Signature

Modify grade to

Date

<ATTACHED EVIDENCE>

Task 1:

1.1 Reflect on own current skills and competencies against professional standards
and organisational objectives:
According to NOS,Data Analysis Level 2 have vary standards for the employees that
could join the organization with high efficiency . Compare with my personal attitude
one by one and figured out what is missing:

II

II

Priority list for most important skills that I am missing or need to improve now:

I-

Personal Skills:
a. P7: Understand and ability to control accurately document information
and data flows into or out an organization.
b. P12: Assist others in updating any data flow diagrams and data model
as a result of a particular data analysis.
c. P4: Ability to use and understand correctly information and data about
any non-Structured data.

d. P3: Know how to use any existing data flow diagram and conceptual
data.
e. P6: Ability to documentations of any rules that need to be applied to
any data normalization.
f. P1: Ability to follow the processes, tools and techniques applicable to
data analysis activities.
g. P2: Fully comply with all organizational standards relating to data
analysis activities.

II-

Knowledges and Understanding:

a. K8: All about the real experience of working in data analysis
b. K13: The information documented in data analysis deliverables needs
to be understood by a wide range of sponsors, stakeholders and other
individuals
c. K4: Comply with any relevant legislation, regulation and external
standards. Also good at any relevant internal policies, approaches and
standards.
d. K11: Document any data flow diagram, good skill in any format of data
and the rules that need to be applied to any data normalization activities
e. K2: have knowledge about how to use any tools and technique about
data analysis activities.
f. K10: data naming conventions and standards used in data analysis
g. K9: The processes, tools and techniques that can be used to conduct
data analysis

Conclusion: Personal skills and knowledge, experiences, I still have a lot of skills
that missing or need to be improve as soon as possible to meet the gap analysis.

Current
organizaion

O1

O3

O2

O8
O4

O6

O5
O7

Personals skill sets

List of priority for skills need to get in order to meet the current
organizations requirements.
O2: Having experience/Knowledge in the CRM and/or ATS applications.
O1: 1-3 years of experience in database development with MySQL, Oracle is plus.
O4: Experience in data normalization,
O3: Experience in optimizing and performance tuning database.
O5: Experience in testing, debugging, and diagnosing database activities.
O6: Good team working and communication skills.
O7: Ability to learn new technology.
O8: Ability to read and understanding English.
Conclusion: Luckily the current organizations requirements have less requirement
than the NOS , So once I could solve the gap analysis with NOS standards , I also
could make this list done .

1.2 Evaluate own development needs and the activities required to meet them
For some of skills that I am missing, I need to have the strategy to fulfill as soon as
possible:

No

Gap

Objective

Actions

P7

Understand and ability to control

accurately document information and
data flows into or out an organization.

P12

Get that Knowledge

as soon as possible
by self-learning or
take a course.
Improve our ability
to assist others.

P4

P3

Know how to use any existing data

flow diagram and conceptual data.

P6

P1

P2

K8

Ability to documentations of any rules

that need to be applied to any data
normalization.
Ability to deals with data scraping,
Google OpenRefine , Selecting the
right variables, KPIs, CSFs, Excels
Analysis Tool Pack.
Fully comply with all organizational
standards relating to data analysis
activities
All about the real experience of
working in data analysis

K13

Assist others in updating any data flow

diagrams and data model as a result of
a particular data analysis.
Ability to use and understand correctly Study Data Structure
Algorithm
information and data about any nonStructured data.

The information documented in data

analysis deliverables :
-Analysis records, Data analysis
verification
Delivery of stand-alone hard or soft
copy of data tables
Electronic data delivery

Practice create and

read DFD (data flow
diagram)
Research and read
more rules of data
normalization.
Research and
Practice more about
using the tools and
techniques
Spend more time to
read about these
kind of standards
Practice more
through exercises.
Read more
document about
report of data
analysis for
sponsors,
stakeholder.

10

K4

11

K11

12

K2

13

K10

14

K9

Comply with any relevant legislation,

regulation and external standards.
Also good at any relevant internal
policies, approaches and standards.
Document any data flow diagram,
good skill in any format of data and
the rules that need to be applied to
any data normalization activities
have knowledge about how to use any
tools and technique about data
analysis activities
data naming conventions and
standards used in data analysis
The processes, tools and techniques
that can be used to conduct data
analysis

Study how to
systematic these
knowledges.
Doing research
document
Improve the ability
of using tools and
technique
Study more through
internet or take a
short-term course
Self-learning.

1.3 Devise a personal and professional development plan based on identified

needs
Gap
no
P7

P12

Action

Human

Resource

Get that Knowledge as soon as

possible by self-learning or take
a course.

Me

Improve our ability to assist

others.

Me , my
colleagues , my
team leader

Online tutoring and

online course
about 4 weeks.
Budget for
researching
document $50
Practicing and
learning from
others member. At
least 2 months and
budget for making
good relationships
(coffee, Meal..)

P4

Study Data Structure Algorithm

Me

P3

Practice create and read DFD

(data flow diagram)

Me

P6

Research and read more rules of

data normalization.

Me

P1

Research and Practice more

about using the tools and
techniques

Me

P2

Spend more time to read about

these kind of standards

Me

K8

Practice more through exercises.

Me

K13

Read more document about

report of data analysis for
sponsors, stakeholder.

Me, sponsors ,
stakeholder

Short-term course
3-6 months in data
structure. Budget
for tuitions about
$200
Practicing and read
more documents
and online
resources. Time
estimated 1
month.
Practicing and read
more documents
and online
resources. Time
estimated 1
month.
Budget for tools
and technique
license and
resource. Time
estimated for
practicing 2
months.
Online research
documents. Times
estimated 1
month.
Times estimated
for this process in
order to get fluent
at least 3 months.
Do research and
improving through
sponsors and
stakeholder replies
and opinions.
Budget for making

K4

Study how to systematic these

knowledges.

Me

K11

Doing research document

Me

K2

Improve the ability of using tools

and technique

Me

K10

Study more through internet or

take a short-term course
Self-learning.

Me

K9

Me

relationships in
order to get those
reports.
Online course
about 1 weeks, or
go to some
workshops.
2-3 weeks read
online resources
1-2 months to
update newest
technologies ,
budget for shortterm course $200
1-2 months for
online course, free.
Doing more
practice about
data structure
algorithm

1.4 Reflect on own development against original aims and objectives set in the
personal and professional development plan
My Plan of development
-Focus on one or two special career in
order to get promotion easier. At least
for first 2 years

-Improving ability to working in high

standard and working in team skills in
order to promotions to high level of my
career objectives.
- improving communication skills in
order to making good relationships. In
very first few months

Organizations development plan

- Expand business to whole careers
in 2 years
- Increasing opportunity to cooperations with foreign company
such as Japanese, Singapore.. in
next coming 6 months
-

Focus on medium and big

customer
Eventually
changing
working
outsource to working directly with
client
through
meet
and
negotiation
directly
with
customer.

- get fluent to any standards of data

analysis, rule and documentations of
reports. In next 3 months

Start in new area such as data

analysis consultant for other
company.
All of employees have appropriate
specialist
certifications
or
diplomat in next 2 years.

Two conflict that are about my plan is focus on one or two area to get promotions
as soon as possible and working with foreign working culture.
2.1 communicate in a variety of styles and appropriate manner at various
levels
MS-power point file attached

 We all know about communication skill. But not every one of us

understand clearly how it effects with our career. Once you are the
junior, you are lack of experiences, and one of the fastest way to
improve is communication.
Communication help us create the good relationship and get exchange
information and experience among our colleagues .This skill also helps
us describe our problem and opinion in order to get the good support by
our friends, colleagues and boss.
In conclusion, communication skill is one of the primary key for us to
success in our career.

Helping us cut off the time in team builder such as forming and storming.
Communication skills also help us to give the task to every member in team
easily and faster, in order to make our job get done better.
Also good communication skill is important for management in finding
solution to common errors faster.
In conclusion : communication skills help we build up our value and
reputation , that thing need for a manager in running a team and get more
benefit for teams aims and objectives.

Executive takes responsibility to running business, which is very important

for employees beneficiaries. With good communication skills means more
customers, suppliers, benefit and more motivations for every single
employee in company.

2.2
Demonstrate effective time management strategies
MS-power point file attached

In conclusion: Effective time management is the way we set up our priority of

work, and how we set our plan (schedule time frame), systematic approach to
everything, use time for un-necessary things, record clearly anything that happened,
preparation for something un-expected.
That is about how we spent time for our job, life and entertainment. The perfectly
time management is we could balance all of them for the dream life style and
career.

3.1 analyse team dynamics, discussing the roles people play in a team and
how they can work together to achieve shared goals
Team dynamics:
Team dynamics are the unconscious, psychological forces that influence the
direction of a teams behavior and performance. Somehow the team dynamics
like the teams spirit or mentality that could guide the team to different
situation if they dont know how to control it.
Team dynamics are created by the nature of the teams work, the personalities
within the team, their working relationships with other people, and the
environment in which the team works. (Myers, 2013).
Teams roles:

There are several role which is called Task roles, personal roles and
Dysfunctional roles.
Task roles: these are the roles that relate to getting the job done. They
represent the different roles needed to take a project step by step from initial
from conception through to action.
1- Initiator/Contributor: the one who start the discussion and move team to
new area of exploration.
2- Information seeker: the specialist of expert information or fact relevant to
the problem, therefore could help the team move forward in discussion.
3- Opinion Giver: usually give out his/her opinion about what the team should
do.
4- Elaborator: take peoples initial idea and turn it into the examples, that
important step to start the project.
5- Co-ordinator: the one who identify the relationship between ideas, helping
shortcut time of problem evaluate and analysis.
6- Orienter: review and clarifies the groups position, give suggest how to get
back on target.
7- Evaluator/Critic: Evaluate the proposal against standard, give out the fact of
implement the standard to real-action and evaluate how its possibility as a
solution.
8- Energizer: enhances motivation to team members.
9- Procedural Technician Facilities team discussion by taking care of logistical
concerns.
10- Recorder: Take responsibility like teams secretary.
Personal roles: These roles contribute to the positive functioning of the
group.
1- Encourager: Affirm, support the effort to fellow team member. Provide the
positive attitude to member.
2- Harmonizer: try to turn in every conflict into negotiation, helping teams
member in relationship.

3- Compromiser: Offers to change his or her position for the good of the

group. Willing to yield position or meet others half way.

4- Gate keeper: the one who take responsibility like the back door,

sometimes needed for shortcut the time for the complexity referendum.
5- Observer: give away feedback about functioning in order to change team

standard or better style of working.

6- Follower: Seen as a listener not a contributor, willing to obey any rule and style.
Disfunctional Roles: these are some negative functioning of the group, that

are need to reduce and very careful to deal with .The only good fact is use to
make a guide line for member to not go far over.

These roles people can play on a team are just what we need to build a
successful team. Several or many roles to play within the team that will make
them a valuable member...and that will help build the effective team. That is
one of important point in working culture concept.
We could see every standards would coming with teams member roles. They need
to know who they are and what are their responsibility in order to working effective
in team. So the clearly roles and responsibility could help them to values themselves
and how to interact with others members to achieve the team goals together.
3.2 discuss alternative ways to complete tasks and achieve team goals
Achieving common goals/ teams objectives:
Conditions: Effective teams:
-

Clear common goals/objectives (SMART)

Team spirit/ relationships/working environment

Clear Roles/ responsibilities

Good communication environment.

Leadership.

Actions:
-

SMART objectives

Motivations: reward and fine help push the teams move forward.

Plan and how to manage the plan.

Base on upper list, we could have the clearly plan to analysis and evaluate our
team, and start to build up the effective team in order to achieving our goals.
Also in my opinion we should share leadership and shared responsibilities to
build up the good working environment. Boost up teams spirit such as share
motivation by reward or fine. But we need to balance between them to make
sure they are not over that make people get boring.

4.1 Review tools and methods for developing solutions to problems

There are several tools and methods for developing solutions to problems such
as:
- Constructive Controversy
- Failure Mode and Effects Analysis (FMEA)
- Cause and Effect diagram (Fish bone Diagram)
Constructive Controversy: This problem approach was introduced by Davis
Johnson and Roger Johnson in 1979.Its recognized as a leading model for developing
robust and creative solutions to problems .Which is having 5 keys assumptions:
1- Initial or speak out our opinions toward the problem based on our personal
experience and perceptions.
2- Trying to make other people agree with our opinions
3- Review one more time our perceptions when we get competing viewpoint.
4- Seek more information in order to build better perceptions.
5- Gathering and evaluate for a fuller perspective leads to better decisions of
solving problems.

Failure Mode and Effects Analysis (FMEA): beguns in the 1940s by the US
military. That tools also call potential failure modes and effect analysis; failure
modes; effects and criticality analysis.
o Failure modes :means the ways ; or modes; in which something might
fail. Failure are any errors or defects. Especially ones that affect the
customer, and can be potential or actual.
o Effects Analysis : refers to studying the consequences of those failure.
Base on two steps , now we could understand clearly what is problem and find
the best ways to solve problems.
Cause and Effect diagram (Fish bone Diagram):

The fishbone diagrams are causal diagrams created by Kaoru Ishikawa (1968) that show
the causes of a specific event.

Common uses of the Fishbone diagram are product design and quality defect
prevention to identify potential factors causing an overall effect. Each cause or
reason for imperfection is a source of variation. Causes are usually grouped into
major categories to identify these sources of variation. The categories typically
include

People or man: Anyone involved with the process

Methods: How the process is performed and the specific requirements for
doing it, such as policies, procedures, rules, regulations and laws

Machines: Any equipment, computers, tools, etc. required to accomplish the

job

Materials: Raw materials, parts, pens, paper, etc. used to produce the final
product

Measurements: Data generated from the process that are used to evaluate its
quality

Environment or mother nature: The conditions, such as location, time,

temperature, and culture in which the process operates

4.2 Develop an appropriate strategy for resolving a particular problem

As an IT professional in a company I prefer to develop a project with fully quality
and the most friendly user. Which is obey completely step by step in company
standards. But in real-life, some time we have to change our plan of development
because of customer requirement.
Base on the scenario has given, some of requirements are not clear at the
moment, in the other hands we have to find out the solution for problems. What
we need to do now is Spiral Model
-

Some of the typical uses of Spiral model are Customer is not sure of their
requirement which is usually the case, and new product line which should be
released in phases to get enough customer feedback. These point is quite
fixed with the scenario when customer want to delivery some functions first.
Long-term project commitment unwise because of potential changes to
economic priorities, requirement are complex, it good for scenario when some
of functional are more important than the other.
Significant changes are expected is also good point when some of requirement
are not clear at the moment in given scenario.
4.3 Evaluate the potential impact on the business of implementing the
strategy.

Base on the strategy in 4.2 , now we could evaluate the potential impact on
business of implement the spiral strategy .
The Spiral model should have some phases:
1- Requirement (Business): Need to get clearly information of every
member in company in order to Re-Structure Business Model.
2- Risk :
The process of get information will cause some negative effect of
employee because of distract their job and some personal
problem.
Requires highly specific expertise.
Can be a Costly model to use
Doesnt work well for small business.
3- Plan :

For using effective Spiral model in company, need to have 4

phase: Identification, design, construct, evaluation and Risk
analysis.
The life cycle should be running over continuously, need time and
human resource to follow up the plan.
4- Implement: Make changes in Business, human resource and time.
Business: changing the strategies means reduce effective of
doing business in the very first time when we start implement the
new system, only could gather the result eventually through one
or two cycles of system model implementation.
Human resources: need to hire or training our employee to
working on new strategies it taking time.
Investment: Budget and time for install software, deploy system
need to complete before training employee and training for user
before testing and get feedback.

Those phase will be effecting the business from we implement until the model will
be completed.