PRESIDENT - TOTIT

INK DIVISION
REMA & REFILL

OPERATIONS / CASHIERING
AND COLLECTION
APRIL

IT DIVISION
REPAIRS & ICT

OPERATIONS
WARREN/JUN

RE-SELLING
DIVISION
PC, BRAND NEW
CARTRIDGES,
REPLACEMENTS

OPERATIONS
APRIL/JONE

MARKETING &
BUSINESS RELATIONS
JEAR

OPERATIONS/
MAINTENANCE
JUN

ADMIN SUPPORT
JONE

ACCOUNTING/
FINANCE

PROCUREMENT/
SUPPLIES MGT

HUMAN
RESOURCES
MARKETING &
BUSINESS RELATIONS
WARREN

INKE GSE CORP ORGANIZATIONAL STRUCTURE 2013

JOB DESCRIPTIONS
INKE GSE CORPs MARKETING AND BUSINESS RELATIONS OFFICER is involved in developing marketing campaigns that promote
INKE GSE CORP products and services. The role includes planning, advertising, developing and maintaining customer relations, organising events,
product development, distribution and research.
The end goal is to SELL INKE GSE CORP PRODUCTS and SERVICES.

Tasks involve:

liaising and networking with the following stakeholders eg customers specifically KEY ACCOUNTS, colleagues, suppliers
and partner organisations
managing the production of marketing materials, including leaflets, posters, flyers, newsletters and e-newsletters and DVDs;
writing and proofreading proposals, campaign materials etc ;
liaising with designers, printers and organising photo shoots;
arranging for the effective distribution of marketing materials;
maintaining and updating customer databases;
organising and attending events such as conferences, seminars, receptions and exhibitions;
conducting market research such as customer questionnaires and focus groups;
contributing to and developing marketing plans and strategies;
managing budgets;
evaluating marketing campaigns;
monitoring competitor activity;
supporting management and other colleagues.

INKE GSE CORPs OPERATIONS OFFICER is accountable for formulating Customer resolution and response in a timely and
accurate manner and providing excellent customer services both to Walk-ins and Key Accounts. His/her main responsibility is to execute
customer service strategy of the organization as he/she carries out day to day operations eg refilling, repair, selling etc.
The end goal is to SELL INKE GSE CORP PRODUCTS and SERVICES.

Tasks involve:

Implement with execllence day to day INKE GSE CORP operations eg refilling, repairs, selling etc;

Ma in tai nin g c u st o me r f o cu s o n a ll t ime s a n d a n s we rin g t o c u s t o me r s e n q u i ri es u s i n g t h e s t a n d a r d g u i d e l i n e s ;

Tak ing owner shi p of com p la i n t a n d q u e ri e s a n d p ro a c t i v e l y f o l l o w i n g t h r o u g h to r e s o l u t i o n ;

Ma king ens ure t h a t a ll c u st o me r s qu e rie s a re we ll-in v e s t ig a t e d a n d re s o l v e d , a n d e s c a l a t i n g q u e r i e s i f

appropriate to supervisor;

Applyin g c ust o me r s e rv ic e t o v a ri o us ma rk e t s e g me n t s a n d c o mmu n i c a t i n g is s u e s t o m a n a g e r ;

D e v e l o p i n g a n d m e n t o r i n g n e w s t a ff t o s a t i s f y c u s t o m e r s e r v i c e r e q u i r e m e n t s ;

Ma in tai nin g p r o fe s si o n a l st ro n g wo rk in g re la t io n s h ip wit h e x t e rn a l a n d i n t e rn a l c u s t o m e r s , c o l l e a g u e s , a n d

ma na g eme nt;

Identifying, reporting and developing solutions for recurring operational problems eg machines, supplies etc;

Assist in g in imp r o vi n g a n d mo n i to r in g p ro c e d u re s a n d p ro c e s s e s t o e n s u r e t h e c o s t - e ff e c t i v e a n d t h e m o s t
e ff i c i e n t s e r v i c e ;

Play a sig nif ic a n t ro l e i n l o n g -t e rm p la n n in g , in c lu d in g a n in it ia t iv e g e a re d t o w a r d o p e r a t i o n a l e x c e l l e n c e ;

Effe ct ive ly Ma n a g e c o mp a n y r e so u rc e s .

INKE GSE CORPs ADMINISTRATIVE ASSISTANT is dedicated to making sure that day to day administrative tasks are done
efficiently, reliably and accurately. Responsibilities include;
Reception and Admin support
Accounting software management
Budget projections and proposals
Coordination with auditor for audit report and tax computations
Daily bank reconciliation
Supplies management
Billing
Hardcopy document filing
Communication with customers, suppliers and other business professionals
Daily Time record keeping and Payroll preparation
Bookkeeping
SSS, Philhealth, Pagibig and other employee benefits
Taxes and business permits/licenses filing
Assists in preparation and analysis of Financial Statements
Cataloging and Inventory control of materials
Other duties as assigned