SHEILA Y.

BROOKS-WILLIAMS
650 Polk St. NE
Minneapolis, Mn 55413
773-574-2367
Sheilabrooks1004@yahoo.com

SUMMARY OF QUALIFICATIONS

15 years of Customer Service experience

• Excellent communications skills
• Strong computer skills
• Interpersonal and organizational skills

EMPLOYMENT

6/08 - Present Metro Transit Minneapolis, Mn

Transit Information Representative
Assist customers with routing and scheduling information for, City Bus, and Light Rail.
Provide information on, fares, bus passes, and Park and Ride facilities.

2/07-4/08 Northwest Respiratory Services St.Paul, Mn.

Customer Service Representative
Create and fill customer orders for Oxygen equipment. Responsible for customers located in the
Duluth, Mn, and Arizona. Enter orders into the computer system. Set up appts for equipment set
up for new, and existing customers. Communicate with drivers, and Respiratory therapists.
Ensure customers are properly handled with the best customer service possible.

9/06-2/07 MNET Minneapolis, Mn

Customer Service Representative
Set up transportation for Minnesota residents who are currently enrolled with Medical
Assistance through the state of Minnesota. Providing transportation to doctor, dentist, and any
others services that the state covers under Medical Assistance. Following state rules and
regulations. Also providing transportation for those residents who are Special needs, and
require wheelchair assistance.

2/03-6/06 ANTECH DIAGNOSTICS Alsip, Il

Customer Service Representative
Process Veterinary tests results via, mail, telephone, fax, and delivery. Answer incoming calls
from veterinarians, consultants, and other diagnostic laboratories. Also responsible for recording
and sending tests results to the Department of Agriculture for Equines.

10/00-2/03 BANK ONE Chicago, Il

Telephone Banker 2
Responsible for processing banking customer’s transactions from a computerized call center.
Also offering customer’s other products and services.

6/98-10/00 AMERICAN EXPRESS Minneapolis, Mn

Call Center Assistant
Set up conference calls for Executives for Major financial call center. Prepare staff schedule for
Customer Service Representatives. Assist Customer Service Representatives with supervisor
calls, and or follow-ups.
 1/92-5/98 QUALITY INN & SUITES Minneapolis, Mn.
Reservationist
Responsible for answering multi-line switchboard. Book future reservations for individual, and
group guests. Work with Sales Representatives to create packages for Weddings, Businesses,
as well as Family Reunions. Also provide tours for future guests.

6/85-12/91 NORTHWESTERN TECHNOLOGIES GROUP Chicago, Il

. Take accurate and detailed messages for Doctor’s answering service. Page doctors on-call for
patients and other medical staff. Monitor and respond to Emergency System.

Education
10/99-3/00 Richard Allen Computer Training Center Minneapolis, Mn
Certificate
Computer training in Microsoft Word, Excel, Power Point, and other various computer programs.

5/85-8/85 Cobb Marietta School of Travel Marietta, Ga

Certificate
Travel course in booking reservations in, Airline, Train, Cruise, and Car rental. Knowledge of all
airports worldwide. As well as different vacation destinations. Information learned on all travel
resources worldwide.

9/79-6/83 Southwest High School Minneapolis, Mn

Diploma

References available upon request