a) Adhere to timelines established in the RFP.

b) Show evidence of the ability and experience to successfully meet the

requirements as outlined in Exhibit 5.
c) Show evidence of qualified staffing to provide the necessary skills to fulfill the
service requirements as outlined in Exhibit 5. The qualifications of the staff
designated to provide the service must be included with all proposals.
d) Please describe your experience and ability to provide services as outlined in
Exhibit 5.
e) Please indicate acceptance of the payment rate outlined in Exhibit 5.
f) Please provide 3 references, including name, address, telephone number and
business relationship which can provide information as to your ability to provide the
service you have indicated as outlined in Exhibit 5.
g) Please provide 2 examples of written work products related to portfolio program
leadership and project management.
h) Show evidence of quality of proposal to develop and implement innovative
services related to the project goals/outcomes as outlined in Exhibit 5.
i) Show evidence of experience working with health and human services, education
and non-profits.
j) Please provide a proposed budget not to exceed $100,000 per Exhibit 5.
From Ex 5:
Several key project deliverables for 2015 include:
Development and piloting of an electronic triage and referral tool (eSRF) to
improve access to services
Piloting a Cooperative Staffing service model for individuals and families who ar
e served by more than one County program
Piloting a welcome center at Northern Service Center to improve access to se
rvices and overall customer service
Improving internal communication about service integration and EDO

Identifying outcomes and measures to determine the success of pilots and integrati
on efforts
In 2016, areas of development are likely to include:
Expanded e-SRF functionality and deployment of Feedback loop established
o Client Index connection
o Establish requirements for community resource integration (e.g., MNHelp.info)
Assess referral sources for fit with technical and business requirements Ensure
accuracy of referral information and develop a process to maintain a resource
database
o Participate and contribute resources to state systems modernization triage and
referral pilot
Continue to refine 2015 Welcome Center pilot; if viable, expand the staffing
model incrementally across appropriate areas of the Division
Expand 2015 Cooperative Staffing pilot incrementally across appropriate areas of
the Division or to target populations
Implement 2016 priority deliverables of Community Services IT strategic plan o
Identify top 10 Community Services business processes o Continue work on data
management and data sharing o Other deliverables as prioritized

 Build out Community Integration vision o Continue to refine the model at

Hastings Family Services and consider expansion to other partners o Pilot additional
consumer access channels with community partners
Physical space planning
o Engage a) Capital Planning and b) consultant to develop overall space plan,
leveraging learning from Welcome Center pilot
Continue to refine performance measures and monitor outcomes
Operationalize a Financial Simulator (pilot + phased roll out) and scalable SelfSufficiency Domains
Integrate EDO initiatives with Dakota County Poverty Initiative, and other related
initiatives as decided by the Community Services Division sponsor group
Goals/Outcomes
Lead all phases of the project management cycle to deliver against key program
milestones and demonstrate progress toward integrated service delivery vision
Manage issue/conflict resolution in a timely manner, leveraging internal and
external stakeholders perspective and input Facilitate organizational learning and
expand capacity to effectively manage change
Portfolio Program Leader Duties
The Portfolio Program Leader will work on the project from the date of hire
through 2016 or as funds are made available. It is anticipated that the work will be
more time intensive the first few months of the project.
Planning/Control
1. Develop an overall schedule for initiative phase completion that effectively all
ocates the available resources to fulfill deliverables
2. Support work groups in developing detailed work plans, which identify and se
quence the activities needed to successfully complete deliverables
3. Coordinate multiple work streams/interdependencies to maintain critical path
work/prevent overlap and ensure alignment with goals/outcomes
4. Identify, track, manage and mitigate risk; escalate these issues when necessa
ry to ensure minimal impact to quality, budget, and timeline
5. Where project control is in jeopardy, create contingency plans with appropriat
e input from
management and key stakeholders to revise project schedule, scope or budg
et in a timely manner
6. Ensure deliverables meet expectations with respect to quality, budget, delive
ry timelines, and alignment with overall initiative strategy
7. Communicate the overall schedule to management and stakeholders that will
be affected by the project activities; revise the schedule as required
Implementation
1. Maintain an understanding of work groups plans, status, issues and risk mitig
ation strategies
2. Use existing forms and records to document initiative activities; recommend
alternatives if applicable
3. Monitor the progress of the initiative and make adjustments as necessary to e
nsure the succesful completion of project deliverables
4. Follow established communication schedule to update management and stak
eholders on the progress of the project
5. Promote adoption of appropriate solutions for sustainable results in a comple
x operating environment
Communication

1. Organize, lead and manage meetings of various sizes involving managem

ent and key stakeholders
2. Ensure management and all stakeholders achieve an understanding of exp
ectations, deliverables, dependencies, risks and progress
3. Participate in evaluating the outcomes of the project as established
4. Explain implications of changes to project scope and/or objectives to man
agement and key stakeholders
5. Communicate progress, risks, expectations, timelines, milestones and oth
er key project metrics to management and key stakeholders
6. Ensure alignment of project with County and Community Services
mission/goals/outcomes; focusing on results and measuring attainment of
outcomes
County Duties
1. Provide computer, space and file access. 2. County initiative oversight and
sponsorship.
Staffing Qualifications
1. Bachelors Degree; Masters degree preferred with 710 years of exp
erience
2. Preferred experience working with health and human services,
education and non-profits
3. Understanding of organizational development, complex systems ana
lysis, group
facilitation and information systems requirements analysis
4. Understanding of the relationship between process design and infor
mation capture/retrieval
5. Proven process improvement or reengineering experience; as well as
experience with change management and large group dynamics
6. High level of consultative skills to work with a diverse team of huma
n services/corrections/public health/IT professionals
7. Proven leadership skills and ability to engage stakeholders with a go
al of gaining consensus
8. Strong organizational/business acumen to influence appropriate deci
sions for diverse and undefined issues
9. Excellent oral, written and interpersonal communication skills
10.
Comfortable working with a multicultural perspective and enga
ging work group
participants and stakeholders in ensuring culturally responsive prod
uct
11.
Flexible and able to adapt to changing requirements and mana
ge ambiguity
12.
Ability to assess, make recommendations and course correct a
s necessary
13.
Demonstrated success in dealing with uncertainty, championin
g innovation and learning on the fly to understand/solve problems
14.
Engage crossfunctionally across the organization to design sol
utions, facilitate
testing/implementatin plans and resolve issues encountered by tea
ms

Payment Source Dakota County Community Services

Rates
Contract Not To Exceed Amount: The Fiscal Agent will pay an amount not to exceed
$100,000 for contract term. Travel: Professional time for travel will not be
reimbursed separately. Billing 1. Contractor must provide monthly invoices to
designated Community Services Administration staff. 2. Contractor must comply
with the Countys billing procedures. 3. The County will impose a 10% penalty for
invoices received 30 days after the date that invoiced services were performed.
The County will impose a 20% penalty for invoices received 60 days after the date
that invoiced services were performed. The County will refuse payment on invoices
received 90 days after the date that invoiced services were performed. All bills for a
calendar year must be submitted to Dakota County by February 15 of the following
calendar year in order to receive reimbursement.
4. Dakota County will pay for the actual costs of providing interpreter services to
non-English speaking participants who are an open Dakota County case. The
Contractor must receive prior written authorization of interpreter services costs
form County staff prior to using those services. Unless specifically prior authorized
by the County, the Contractor must access interpreters from those agencies under
contract with the County to provide interpreter service.