7615 W Main St.

#3 Phone 618-398-8089
Belleville ,IL 62223 E-mail shanat38@aol.com

Shabrina Blake
Retail Sales Associate
Summary of
 Highly motivated, creative, and ambitious customer service
qualifications representative with over five years of experience in the sales industry.
Demonstrated expertise in all areas of retail, including marketing,
merchandising, and sales. A convincing and credible communicator with
customers, coworkers, and senior management. Ability to prioritize
multiple projects and adapt to changing environments while working well
under pressure. Able to work resourcefully and independently as well as
collectively and creatively within a team structure. Outgoing personality
enhances all aspects of customer service.

Professional [ 2005-Present ] OfficeMax Ladue, MO

experience Receiving, D&D, Sales Associate
 Cash balance and handling with register by sales, returns, exchanges,
order processing and opening new accounts.
 Promoted repeat customers by establishing customer rapport and
conducting follow-up as needed.
 Responsible for shipping and receiving merchandise, price changing,
data entry and performing inventory control.
 Assists management in the training of new associates.
 Consistently solves problems to customer satisfaction in this fast-paced
sales environment.
 Professionally advised customers on the appropriate merchandise to
meet their needs.
 Assists management with store displays, merchandising, and sales
promotions.

[ 2004-2005 ] Cost Plus World Market Shiloh, IL

POS Coordinator
 Cash balance and handling with register by sales, returns, exchanges,
and opening new accounts.
 Promoted repeat customers by establishing customer rapport and
conducting follow-up as needed.
 Assisted in scheduling sales associates. Opened and closed daily store
operations, and balanced receipts.
 Responsible for price changing, data entry and performing inventory
control.
 Assisted management in the training of new associates.
 Consistently solves problems to customer satisfaction in this fast-paced
sales environment.
 Professionally advised customers on the appropriate merchandise to
 meet their needs.

[ 2002-2004 ] K&G Clothing Bridgeton, MO

Customer Service Associate
 Cash balance and handling with register by sales, returns, exchanges
and order processing.
 Promoted repeat customers by establishing customer rapport and
conducting follow-up as needed.
 Responsible for shipping and receiving merchandise, price changing,
data entry and performing inventory control.
 Assisted management in the training of new associates.
 Consistently solves problems to customer satisfaction in this fast-paced
sales environment.
 Professionally advised customers on the appropriate merchandise to
meet their needs.
 Assisted management with store displays, merchandising, and sales
promotions.
 Worked with the management with daily closing report and daily sales
report.
 Independently opened and closed store, maintained sales records, and
performed banking functions and evening deposits.
 Sales expertise in all areas of the store, including women’s, men’s and
boy’s clothing; women’s and men’s shoes; jewelry and accessories.

Education [ 1998-2002 ] Hazelwood East High School St.Louis, MO