Thomas Coyne

Sioux Falls, South Dakota, 57106

Work
Experience

* 605.809.7569

* tomcoyne@att.net

DECISIONONE, Devon, PA

Senior Field Service Engineer, Mar 2012 Present

Design and develop computer hardware and support peripherals, including central
processing units (CPUs), support logic, microprocessors, custom integrated
circuits, and printers and disk drives.
Provide training and support to system designers and users.
Evaluate factors such as reporting formats required, cost constraints, and need for
security restrictions to determine hardware configuration.
Confer with engineering staff and consult specifications to e valuate interface
between hardware and software and operational and performance requirements of
overall system.
Direct technicians, engineering designers or other technical support personnel as
needed.
Coordinate network operations, maintenance, repairs, or upgrades.
Maintain networks by performing activities such as file addition, deletion, or
backup.
Configure and define parameters for installation or testing of local area network
(LAN), wide area network (WAN), hubs, routers, switches, controllers,
multiplexers, or related networking equipment.
Install or repair network cables, including fiber optic cables.

GO2ITGROUP , Westlake, OH

Customer Service Engineer II, Jun 2008 Mar 2012

Install and perform minor repairs to hardware, software, or peripheral equipment,
following design or installation specifications.
Read technical manuals, confer with users, or conduct computer diagnostics to
investigate and resolve problems or to provide technical assistance and support.
Confer with staff, users, and management to establish requirements for new
systems or modifications.
Hire, supervise, and direct workers engaged in special project work, problem
solving, monitoring, and installing data communication equipment and software.

TEK SYSTEMS , Oklahoma City, OK

IT Support Technician, Jul 2007 Nov 2008

Monitor the system for equipment failure or errors in performance.
Load peripheral equipment with selected materials for operating runs, or oversee
loading of peripheral equipment by peripheral equipment operators.
Clear equipment at end of operating run and review schedule to determine next
assignment.
Supervise and train peripheral equipment operators and computer operator
trainees.
Analyze network data to determine network usage, disk space availability , or
server function.
Configure wide area network (WAN) or local area network (LAN) routers or
related equipment.
Identify the causes of networking problems, using diagnostic testing software and
equipment.
Analyze and report computer network security breaches or attempted breaches.

HI-TECH ASSETS, Oklahoma City, OK

Laptop and Desktop Technician, Aug 2005 Jul 2007

Test electronics units, using standard test equipment, and analyze results to
evaluate performance and determine need for adjustment.
Perform preventative maintenance or calibration of equipment or systems.

Assemble, test, or maintain circuitry or electronic components, according to

engineering instructions, technical manuals, or knowledge of electronics, using
hand or power tools.
Set up equipment for employee use, performing or ensuring proper installation of
cables, operating systems, or appropriate software.
Develop training materials and procedures, or train users in the proper use of
hardware or software.
Inspect equipment and read order sheets to prepare for delivery to users.

Education

LYNN VOCATIONAL AND TECHNICAL INSTITUTE, Lynn , MA

High School Diploma, May 1975

US NAVY, IL

Advanced Electronics, Jul 1975 - Aug 1975

CONTROL DATA INSTITUTE, Cambridge, MA

Computer Technology, May 1980

NORTHEAST INSTITUTE OF INDUSTRIAL ELECTRONICS, Boston,

MA
Industrial Electronics, Sep 1982 - May 1984

Additional
Skills

Lexmark Certified
IBM Certified
HP Desktop and Laptop Certified
3M and Epson Certified
Dell Certified