Professional Documents
Culture Documents
CONTENTS
PAGE
FOREWORD
KEY DEVELOPMENTS 2003
PASSENGER TRAFFIC
AIRCRAFT MOVEMENTS
CARGO UPLIFT
1
2
6
2003 has been a successful year for Athens International Airport (AIA).
Despite the turbulent industry climate, AIA achieved a favourable traffic
development and positive financial results. Athens Airport maintained its high
worldwide profile and was honoured with important international distinctions, in
recognition of the Companys high level of performance.
The proficient and steady course of Athens International Airport reflects the efficient
cooperation of the Airport community, as well as the fruition of AIAs Marketing Strategy.
Towards this strategy, during 2003 we further pursued our close partnership with Airlines,
14
Passengers and other industry partners, and continued to invest highly in market intelligence.
24
International Airport.
In this context, and consistent to our commitment to offer advanced information services,
we prepared "Aerostat 2003", the second issue of the annual traffic report for Athens
"Aerostat 2003" illustrates the evolution of the Athens aviation market for 2003, presenting
NETWORK
PUNCTUALITY
30
36
PASSENGER PROFILE
42
SERVICE PERFORMANCE
48
52
56
60
key trends on the Airports network, passenger traffic, aircraft movements and cargo uplift,
as well as on punctuality, passenger profile and the performance of services offered to our
passengers. The latest developments in the Greek, European and global aviation industry are
also portrayed.
We hope that this publication comprises a valuable informational tool for you, and we look
forward to cooperating with you in the exchange of important aviation industry information.
George Karamanos
Marketing & PR Manager
2003 HIGHLIGHTS
2003 Traffic Levels
Growth vs. 2002
12.25 Million Passengers
4%
170 Thousand Aircraft Movements
7%
110 Thousand Tons of Cargo
3%
2003 has been yet another turbulent year for the global
aviation market. The first half was marked by a series of
unfavourable events the international recession, the
war in Iraq and the unexpected SARS effects, while
the last months were characterised by the industrys
dynamic recovery.
Despite this volatile climate, 2003 was a successful
year for Athens International Airport, with positive
traffic development. The airports overall passenger
throughput reached 12.25 million and surpassed the 2002
levels by 3.6%, while the airport serviced 170,000
aircraft movements, representing a strong growth of
6.7%, and uplifted 110,000 tons of cargo (2.7%).
14,000,000
20%
160,000
15%
Growth 2003/2002
10,000,000
+2.6%
8,000,000
6,000,000
+5.4%
2,000,000
-5%
-10%
International
Total
100,000
80,000
+4.7%
+8.7%
80,000
60,000
40,000
60,000
+6.7%
40,000
20,000
20,000
Jan
Jul
Aug Sep
+1.8%
120,000
5%
0
100,000
+6.7%
140,000
10%
4,000,000
Domestic
2003
+2.7%
2003
180,000
Total
+3.6%
120,000
2002
International
12,000,000
2002
Domestic
2003
0
Domestic
International
Total
Domestic
International
Total
EUROPE
EU
2002
Rest of Europe
10%
20%
Rest of
Europe
Africa
-3.2%
-5%
10%
5%
0
-3.6%
-6.7%
-10%
America
EU
-9.7%
-15%
Jan
Jul
Aug Sep
30%
0%
15%
Growth 2003/2002
Growth 2003/2002
10%
-10%
-15%
-30%
-30%
Jun
Jul
Aug
Sep
Oct
Nov
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
-10%
Jan
Jul
Dec
Total International
0%
-20%
May
-5%
Far East
45%
Total International
Apr
7,000
Middle East
Africa
Mar
5%
8,500
7,500
Feb
9,000
-10%
AFRICA - AMERICA
20%
10%
8,000
Jan
20%
9,500
-5%
-15%
-40%
2003/2002
15%
10,000
Growth 2003/2002
Growth 2003/2002
15%
2.5%
2003
10,500
5.4%
5%
11,000
Total International
-45%
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
PA S S E N G E R
T R A F F I C
Arriving Passengers
Departing Passengers
Transit Passengers
Scheduled
NON-COMMERCIAL
Non-Scheduled
Other Commercial
2003
%2003/2002
2003
%2003/2002
2003
%2003/2002
2003
%2003/2002
371,213
14.7%
367,437
10.5%
9,630
271.2%
748,280
13.6%
Month
% 2003/2002
2003
6.2%
Jan
728,314
12.3%
8,454
50.3%
542
436.6%
1,340
-33.5%
Feb
670,887
5.9%
4,547
-14.0%
921
-3.1%
1,525
-14.3%
-20.4%
344,784
6.5%
333,096
4.9%
7,956
78.5%
685,836
Mar
414,824
-5.8%
396,937
0.0%
9,314
73.6%
821,075
-2.5%
Apr
471,316
2.2%
453,817
-3.4%
5,896
-20.4%
931,029
-0.8%
May
529,632
-3.6%
492,180
-3.2%
8,020
7.0%
1,029,832
-3.3%
Jun
595,956
1.1%
556,820
1.2%
8,463
-14.3%
1,161,239
1.0%
Jul
666,944
2.1%
625,468
1.0%
9,178
-10.5%
1,301,590
1.5%
Aug
730,125
6.0%
742,883
5.9%
12,363
5.1%
1,485,371
5.9%
Sep
628,401
0.2%
645,354
2.2%
9,271
-14.8%
1,283,026
1.1%
Oct
545,286
9.0%
566,563
6.1%
8,240
7.8%
1,120,089
7.5%
Nov
401,628
10.0%
414,081
10.1%
5,568
-30.8%
821,277
9.6%
Dec
431,396
9.2%
425,397
12.5%
6,957
-21.6%
863,750
10.4%
6,131,505
3.6%
6,020,033
3.5%
100,856
6.6%
12,252,394
3.6%
Year Total
COMMERCIAL
Total Passengers
2003
% 2003/2002
2003
% 2003/2002
2003
% 2003/2002
Mar
802,697
-1.7%
6,512
-63.4%
1,143
97.4%
1,409
Apr
873,523
-0.1%
48,151
-11.4%
510
17.8%
2,949
43.7%
May
941,908
-3.9%
76,965
5.7%
1,357
26.5%
1,582
-53.3%
Jun
1,068,849
3.1%
81,151
-16.7%
1,216
28.7%
1,560
-62.0%
Jul
1,199,979
4.0%
89,458
-20.7%
869
-42.6%
2,106
-51.0%
Aug
1,343,254
8.3%
123,523
-14.4%
3,871
73.0%
2,360
-25.1%
Sep
1,186,174
3.0%
84,506
-17.0%
1,260
-32.4%
1,815
-34.4%
Oct
1,059,854
8.6%
49,223
-9.8%
920
56.7%
1,852
-37.8%
Nov
805,378
10.4%
8,972
-5.0%
-80.0%
1,356
-33.5%
Dec
831,869
10.5%
23,419
39.5%
167
-82.9%
1,338
-42.3%
11,512,686
4.7%
604,881
-12.7%
12,779
13.4%
21,192
-35.1%
Year Total
Domestic Passengers
International Passengers
%2003/2002
2003
%2003/2002
2003
%2003/2002
Jan
276,262
11.3%
462,388
13.4%
738,650
12.6%
Feb
272,404
9.8%
405,476
3.1%
677,880
5.7%
Mar
312,483
3.4%
499,278
-6.7%
811,761
-3.0%
Apr
341,043
2.1%
584,090
-2.1%
925,133
-0.6%
May
361,151
-4.0%
660,661
-3.1%
1,021,812
-3.4%
Jun
406,601
3.4%
746,175
0.0%
1,152,776
1.2%
Jul
443,836
4.5%
848,576
0.1%
1,292,412
1.6%
Aug
494,761
6.9%
978,247
5.4%
1,473,008
5.9%
Sep
432,391
3.1%
841,364
0.2%
1,273,755
1.2%
Oct
377,713
4.6%
734,136
9.0%
1,111,849
7.5%
Nov
312,947
10.8%
502,762
9.6%
815,709
10.1%
Dec
317,903
14.0%
538,890
9.0%
856,793
10.8%
4,349,495
5.3%
7,802,043
2.6%
12,151,538
3.6%
Year Total
2003
INTERNATIONAL
CHARTER
4.7%
INTERNATIONAL
SCHEDULED
59.3%
REST OF ASIA
1.9%
AFRICA
3.0%
AMERICA
3.8%
MIDDLE EAST
3.7%
REST OF EUROPE
21.2%
EXTRA-SCHENGEN
NON-EU
21.5%
EU
66.4%
Extra-Schengen
2003
% 2003/2002
Jan
490,764
13.1%
247,886
11.5%
738,650
Feb
471,132
8.1%
206,748
0.7%
677,880
5.7%
Mar
574,696
2.4%
237,065
-14.1%
811,761
-3.0%
Apr
673,517
1.1%
251,616
-5.0%
925,133
-0.6%
May
737,402
-2.7%
284,410
-5.0%
1,021,812
-3.4%
Jun
814,004
1.1%
338,772
1.5%
1,152,776
1.2%
Jul
900,320
2.8%
392,092
-1.3%
1,292,412
1.6%
Aug
1,018,439
6.1%
454,569
5.5%
1,473,008
5.9%
Sep
885,319
1.6%
388,436
0.2%
1,273,755
1.2%
Oct
762,015
7.9%
349,834
6.7%
1,111,849
7.5%
Nov
568,224
13.4%
247,485
3.0%
815,709
10.1%
572,991
13.3%
283,802
6.0%
856,793
10.8%
8,468,823
4.8%
3,682,715
0.8%
12,151,538
3.6%
Year Total
2003
% 2003/2002
Month
Dec
INTERNATIONAL
64.2%
EXTRA-SCHENGEN
EU
8.8%
INTRA-SCHENGEN
EU
69.6%
DOMESTIC
CHARTER
0.2%
Intra-Schengen
INTRA-SCHENGEN
NON-EU
0.1%
2003
% 2003/2002
12.6%
Top 10 International
Scheduled Markets/Countries
OTHER 23.8%
GERMANY
16.3%
UNITED KINGDOM
13.5%
USA 2.8%
Ranking
Country
Germany
United Kingdom
1,176,110
16.3%
9.3%
975,147
13.5%
12.5%
Italy
882,929
12.3%
0.2%
Cyprus
631,837
8.8%
4.0%
SPAIN 2.9%
France
540,192
7.5%
11.1%
BELGIUM 3.8%
Netherlands
306,211
4.3%
-13.8%
Switzerland
287,993
4.0%
1.4%
Belgium
275,438
3.8%
46.5%
Spain
208,597
2.9%
-0.4%
10
USA
198,883
2.8%
-6.8%
Other
1,714,246
23.8%
-1.6%
SWITZERLAND
4.0%
ITALY 12.3%
NETHERLANDS
4.3%
CYPRUS 8.8%
FRANCE 7.5%
DENMARK 1.3%
CANADA 2.7%
FRANCE
55.8%
CZECH REPUBLIC
3.0%
ITALY 4.2%
SPAIN 4.5%
SWEDEN
4.6%
UNITED KINGDOM
10.7%
Ranking
Country
France
BEIRUT 5.8%
TORONTO 6.2%
LONDON
15.3%
LARNACA
10.0%
BRUSSELS
4.4%
FRANKFURT
8.5%
ROME 7.0%
MILAN 6.3%
TEL AVIV
10.0%
SINGAPORE 6.4%
BANGKOK 6.8%
DUBAI 7.2%
JOHANNESBURG
7.1%
55.8%
Scheduled
Market Share
Passengers 2003
2003
%2003/2002
Ranking
City
0.2%
New York
198,883
21.1%
-6.8%
Cairo
122,164
13.0%
-6.1%
Market Share
2003
%2003/2002
Germany
1,179,761
15.2%
8.5%
United Kingdom
1,036,557
13.3%
9.2%
Italy
906,939
11.7%
-0.1%
France
860,430
11.1%
6.8%
Cyprus
634,922
8.2%
4.0%
Netherlands
306,848
3.9%
-14.2%
42.1%
Belgium
288,583
3.7%
Switzerland
288,379
3.7%
1.3%
Spain
234,505
3.0%
-5.5%
10
USA
203,160
2.6%
-10.7%
11
Turkey
150,795
1.9%
-1.1%
12
Egypt
149,444
1.9%
-5.3%
13
Austria
138,136
1.8%
-0.5%
14
Denmark
127,427
1.6%
1.5%
15
Romania
97,955
1.3%
7.0%
16
Israel
94,397
1.2%
4.1%
17
Canada
92,254
1.2%
-7.4%
18
Russian Federation
87,625
1.1%
11.7%
19
Czech Republic
77,767
1.0%
12.4%
20
68,260
0.9%
8.6%
21
S Africa
67,329
0.9%
2.0%
22
Hungary
65,489
0.8%
-6.8%
-15.2%
23
Thailand
63,601
0.8%
24
Singapore
60,145
0.8%
-6.7%
25
Bulgaria
59,849
0.8%
23.5%
United Kingdom
61,410
10.7%
-25.2%
Sweden
26,247
4.6%
-48.4%
Tel Aviv
93,918
10.0%
7.0%
26
Lebanon
55,045
0.7%
-1.2%
-33.3%
Dubai
68,260
7.2%
8.6%
27
Sweden
52,189
0.7%
-12.8%
Johannesburg
67,329
7.1%
2.0%
28
Albania
42,779
0.6%
-1.3%
Bangkok
63,601
6.8%
-15.2%
29
Ukraine
32,225
0.4%
-1.8%
Singapore
60,145
6.4%
-6.7%
30
Poland
31,417
0.4%
-12.2%
Toronto
58,324
6.2%
-1.5%
31
Serbia-Montenegro
30,594
0.4%
-7.3%
32
Saudi Arabia
17,826
0.2%
-35.7%
33
Syria
16,476
0.2%
-1.9%
34
Jordan
14,710
0.2%
-13.5%
35
Uzbekistan
14,400
0.2%
24.4%
36
Malta
13,596
0.2%
-2.5%
37
Tunisia
13,461
0.2%
-8.8%
38
Luxembourg
12,853
0.2%
NEW
39
Finland
11,809
0.2%
23.6%
40
Moldova
11,594
0.1%
-10.7%
41
Kuwait
11,199
0.1%
-24.7%
42
Pakistan
9,814
0.1%
-9.1%
43
Iran
6,417
0.1%
10.4%
Spain
25,908
4.5%
Italy
24,010
4.2%
-9.6%
Czech Republic
17,130
3.0%
14.6%
Canada
15,379
2.7%
-32.0%
Austria
15,333
2.7%
186.9%
Belgium
13,145
2.3%
-13.1%
10
Denmark
7,633
1.3%
-7.7%
Other
47,822
8.3%
-32.6%
574,255
100.0%
-12.3%
Beirut
55,045
5.8%
-1.2%
10
Alexandria
26,507
2.8%
-0.2%
Other
127,617
13.6%
-30.1%
Total Non-European
International Scheduled
Ranking
City
London
2
3
Scheduled
Market Share
Passengers 2003
2003
%2003/2002
954,337
15.3%
Larnaca
625,795
10.0%
4.3%
Paris
538,575
8.6%
12.1%
Frankfurt
532,329
8.5%
-0.8%
Rome
440,548
7.0%
4.9%
Milan
392,555
6.3%
-1.9%
Munich
323,140
5.2%
8.6%
Amsterdam
306,211
4.9%
-13.8%
Brussels
275,438
4.4%
46.5%
10
Zurich
209,431
3.3%
7.2%
Other
1,657,431
26.5%
5.0%
Total European
International Scheduled
6,255,790
100.0%
941,793
100.0%
-8.0%
PARIS 8.6%
MUNICH 5.2%
CAIRO
13.0%
Country
ZURICH 3.3%
AMSTERDAM 4.9%
ALEXANDRIA
2.8%
4.1%
Charter
Market Share
Passengers 2003
2003
%2003/2002
320,238
Ranking
100.0%
NEW YORK
21.1%
OTHER 13.6%
Top 10 International
Charter Markets/Countries
OTHER 8.3%
AUSTRIA
2.7%
10
Scheduled
Market Share
Passengers 2003
2003
%2003/2002
14.1%
6.2%
OTHER
19.2%
THESSALONIKI
19.3%
MIKONOS
3.2%
KOS
4.1%
THIRA/SANTORINI
4.3%
HERAKLION
15.1%
MITILINI
5.3%
RHODES
11.4%
KERKYRA/CORFU
5.4%
ALEXANDROUPOLIS
5.4%
CHANIA
7.3%
44
Georgia
6,308
0.1%
12.3%
45
Portugal
5,997
0.1%
45.7%
-56.7%
46
Norway
5,699
0.1%
47
Armenia
6,346
0.1%
-9.0%
48
Bahrain
3,792
0.0%
10.0%
111.5%
49
Libya
1,489
0.0%
50
Estonia
1,277
0.0%
-25.4%
51
FYR Macedonia
1,270
0.0%
-70.4%
52
Slovakia
1,171
0.0%
76.9%
53
Morocco
703
0.0%
78.0%
54
Slovenia
664
0.0%
-25.5%
55
Republic of Ireland
191
0.0%
-67.9%
56
Latvia
146
0.0%
57
Croatia
94
0.0%
67.9%
7,774,108
100.0%
2.6%
Grand Total
11
Ranking
Country
Thessaloniki
834,820
19.3%
3.7%
Heraklion
653,022
15.1%
11.2%
Rhodes
494,075
11.4%
6.3%
Chania
316,494
7.3%
-0.7%
Alexandroupolis
235,603
5.4%
0.9%
Kerkyra/Corfu
234,558
5.4%
11.3%
Mitilini
228,071
5.3%
9.0%
Thira/Santorini
185,961
4.3%
-0.5%
Kos
179,304
4.1%
1.7%
10
Mikonos
140,252
3.2%
5.6%
11
Chios
135,883
3.1%
2.9%
12
Samos
125,664
2.9%
0.9%
13
Kavala
117,647
2.7%
16.5%
14
Ioannina
116,468
2.7%
8.8%
15
Limnos
83,748
1.9%
-5.4%
16
Kefallonia
35,950
0.8%
-3.3%
17
Paros
22,403
0.5%
115.2%
18
Zakinthos
21,356
0.5%
-18.6%
19
Naxos
18,776
0.4%
14.9%
20
Kithira
18,342
0.4%
22.4%
21
Karpathos
17,911
0.4%
11.2%
22
Leros
17,481
0.4%
8.0%
23
Aktio
16,880
0.4%
25.0%
24
Ikaria
15,603
0.4%
0.1%
OTHER
18.8%
OTHER 19.4%
SWISS INT'L
AIRLINES
1.3%
OLYMPIC AIRLINES
40.6%
BOEING
MD-82
2.8%
OLYMPIC AIRLINES
28.8%
OTHERS
41.5%
BOEING B737-400
26.3%
AIRBUS
A340-300
3.0%
KLM 1.9%
EASYJET 2.2%
AIRBUS A320
10.2%
BOEING
B737-800
3.1%
SKYTEAM
12.4%
CYPRUS AIRWAYS
3.4%
AIRBUS A321
5.5%
AIRBUS
A300-600
6.1%
ONEWORLD
6.4%
ALITALIA 4.2%
LUFTHANSA 4.9%
STAR
10.9%
AEGEAN AIRLINES
16.4%
ATR72
9.5%
BOEING B737-300
6.5%
AVRO RJ100
8.2%
Ranking
Day
Date
Terminal Passengers
Saturday
09/08/2003
56,575
Saturday
23/08/2003
56,249
Saturday
16/08/2003
55,675
Saturday
02/08/2003
55,651
Saturday
30/08/2003
54,605
Sunday
17/08/2003
52,553
Friday
29/08/2003
51,532
25
Milos
14,906
0.3%
32.3%
26
Skiathos
13,755
0.3%
26.9%
27
Syros
10,317
0.2%
-14.2%
28
Astypalea
9,185
0.2%
0.2%
29
Kozani
5,508
0.1%
2.6%
30
Araxos
4,196
0.1%
83.6%
Sunday
31/08/2003
50,971
31
Skiros
3,152
0.1%
59.1%
Sunday
24/08/2003
50,296
32
Sitia
2,887
0.1%
63.8%
33
Kastoria
2,558
0.1%
-37.1%
10
Saturday
06/09/2003
50,212
34
Larissa
335
0.0%
0.0%
-96.3%
30
Sunday
27/07/2003
46,952
4,333,078
100.0%
5.6%
Friday
03/01/2003
33,404
35
Kasos
Grand Total
10 Busiest Days
CONVENTIONAL CARRIERS
93.3%
Average Day = Day with terminal passenger traffic closest to the average (12,151,538/365=33,292)
Domestic
2002
2003
69
67.9
68
80%
Total
75%
67
(%)
64.0
64
63
64.3
64.2
60%
62.8
55%
61
12
65%
International
62
60
Domestic
70%
65.9
66
65
International
Total Traffic
Domestic
International
Total
50%
Jul
Day
Date
Terminal Passengers
11,004
Arrivals
Sunday
17/08/2003
Departures
Friday
13/06/2003
9,945
Total
Sunday
17/08/2003
19,196
Arrivals
Saturday
02/08/2003
21,319
Departures
Saturday
23/08/2003
22,044
Total
Saturday
02/08/2003
39,727
Arrivals
Saturday
02/08/2003
28,023
Departures
Saturday
23/08/2003
29,040
Total
Saturday
09/08/2003
56,575
13
A I R C R A F T
M O V E M E N T S
15
2003
Arrivals
% 2003/2002
Departures
2003
% 2003/2002
Commercial
Total
2003
% 2003/2002
Month
Charter Cargo
Other
Jan
6,034
17.8%
6,031
18.2%
12,065
18.0%
Jan
10,356
75
568
129
274
663
Feb
5,422
10.1%
5,414
9.9%
10,836
10.0%
Feb
9,149
44
543
132
300
668
10,836
Mar
5,965
5.4%
5,970
6.0%
11,935
5.7%
Mar
10,187
74
536
132
358
648
11,935
Non-Commercial
Grand Total
12,065
6,473
0.2%
6,462
0.0%
12,935
0.1%
Apr
10,551
367
552
125
418
922
12,935
7,139
1.5%
7,142
1.4%
14,281
1.4%
May
11,350
574
569
140
516
1,132
14,281
Jun
7,604
6.0%
7,600
6.0%
15,204
6.0%
Jun
12,088
591
576
144
696
1,109
15,204
Jul
8,610
5.8%
8,601
5.8%
17,211
5.8%
Jul
13,769
663
668
157
760
1,194
17,211
Aug
8,833
4.2%
8,832
4.0%
17,665
4.1%
Aug
14,117
828
624
148
888
1,060
17,665
Sep
8,048
5.4%
8,052
5.6%
16,100
5.5%
Sep
13,137
608
650
144
576
985
16,100
Oct
7,642
6.7%
7,641
6.6%
15,283
6.7%
Oct
12,598
358
662
147
475
1,043
15,283
Nov
6,495
7.6%
6,493
7.7%
12,988
7.7%
Nov
11,063
71
614
142
336
762
12,988
6,809
15.0%
6,817
14.8%
13,626
14.9%
85,074
6.7%
85,055
6.7%
170,129
6.7%
Dec
Year Total
Domestic
2003
% 2003/2002
International
2003
% 2003/2002
Jan
5,979
24.1%
6,086
Feb
5,327
14.4%
5,509
Mar
5,825
9.6%
Apr
6,465
0.7%
May
7,015
Jun
Jul
Month
% 2003/2002
12.5%
12,065
18.0%
6.1%
10,836
10.0%
6,110
2.2%
11,935
5.7%
6,470
-0.5%
12,935
0.1%
-1.7%
7,266
4.6%
14,281
1.4%
7,552
3.5%
7,652
8.6%
15,204
6.0%
8,640
1.9%
8,571
10.0%
17,211
5.8%
Aug
8,778
-1.5%
8,887
10.3%
17,665
4.1%
Sep
7,843
0.3%
8,257
11.0%
16,100
5.5%
Oct
7,380
0.6%
7,903
13.1%
15,283
6.7%
Nov
6,325
6.2%
6,663
9.1%
12,988
7.7%
6,443
12.9%
7,183
16.7%
13,626
14.9%
83,572
4.7%
86,557
8.7%
170,129
6.7%
Year Total
Scheduled
Charter
60%
Other
40%
16%
20%
12%
0
8%
-20%
4%
-40%
Jan
Feb
Mar
Apr May
Jun
Jul
Aug
Sep
Oct
Nov Dec
-60%
Jan
649
140
286
827
13,626
7,211
1,680
5,883
11,013
170,129
Jul
Aug Sep
EXTRA-SCHENGEN
EU 5.2%
DOM CHARTER
0.1%
DOM SCHEDULED
39.8%
INT'L SCHEDULED
42.4%
EXTRA-SCHENGEN
NON-EU 18.8%
INTRA-SCHENGEN
NON-EU 0.1%
INT'L CHARTER
2.5%
OTHER
9.9%
INTRA-SCHENGEN
EU 75.9%
20%
184
4,437
Total
2003
Dec
11,540
139,905
Growth 2003/2002
Scheduled Cargo
May
Year Total
16
Charter Pax
Apr
Dec
0%
Scheduled Pax
Intra-Schengen
2003
% 2003/2002
Extra-Schengen
2003
% 2003/2002
Jan
8,944
21.4%
3,121
Feb
8,045
12.6%
2,791
Mar
8,889
7.9%
Apr
9,942
May
Jun
Jul
Month
Total
2003
% 2003/2002
9.1%
12,065
18.0%
3.3%
10,836
10.0%
3,046
-0.2%
11,935
5.7%
1.0%
2,993
-2.8%
12,935
0.1%
11,000
1.5%
3,281
1.2%
14,281
1.4%
11,676
5.7%
3,528
6.9%
15,204
6.0%
13,288
5.3%
3,923
7.4%
17,211
5.8%
Aug
13,721
3.1%
3,944
7.5%
17,665
4.1%
Sep
12,314
4.7%
3,786
8.1%
16,100
5.5%
Oct
11,517
6.0%
3,766
8.7%
15,283
6.7%
Nov
9,861
10.4%
3,127
0.0%
12,988
7.7%
Dec
10,036
15.5%
3,590
13.2%
13,626
14.9%
129,233
7.1%
40,896
5.3%
170,129
6.7%
Year Total
17
INTERNATIONAL
50.9%
LONDON
10.8%
AMERICA 1.8%
OTHER 35.5%
LARNACA
8.7%
REST OF ASIA
1.1%
ROME 7.7%
MIDDLE EAST
4.8%
ZURICH 3.3%
PARIS 7.4%
MILAN 6.5%
AMSTERDAM
3.9%
FRANKFURT
6.2%
DOMESTIC
49.1%
REST OF EUROPE
26.0%
EU 62.8%
SWITZERLAND 4.6%
UNITED
KINGDOM
10.6%
TURKEY 2.6%
FRANCE 6.6%
CYPRUS
7.8%
OTHER
27.9%
UNITED
KINGDOM
9.9%
ITALY
5.7%
OTHER 10.7%
NORWAY 1.2%
SPAIN 5.5%
DENMARK 1.4%
ITALY
13.9%
GERMANY
16.4%
AUSTRIA
2.7%
18
Ranking
Country
A/C Movements
2003
Germany
11,799
16.4%
SWEDEN
4.1%
JOHANNESBURG
3.8%
11.6%
Ranking
Country
A/C Movements
2003
France
2,225
MONTREAL/
TORONTO
4.4%
BEIRUT 9.3%
NEW YORK
13.0%
TEL AVIV
13.1%
Market Share
%2003 %2003/2002
Country*
Germany
11,830
15.5%
10.9%
Italy
10,277
13.4%
7.7%
United Kingdom
7,571
9.9%
9.2%
France
6,999
9.2%
20.9%
Cyprus
5,644
7.4%
6.3%
Switzerland
3,337
4.4%
16.3%
Belgium
3,143
4.1%
54.6%
Netherlands
2,519
3.3%
-12.4%
Spain
2,211
2.9%
4.6%
10
Turkey
1,877
2.5%
3.4%
11
Denmark
1,698
2.2%
7.5%
12
Egypt
1,650
2.2%
0.5%
13
Romania
1,459
1.9%
17.7%
14
Austria
1,427
1.9%
-3.0%
15
Bulgaria
1,079
1.4%
62.7%
16
USA
1,078
1.4%
-4.3%
17
Israel
1,071
1.4%
6.0%
18
Russian Federation
1,030
1.3%
12.4%
19
Hungary
963
1.3%
19.6%
20
Czech Republic
852
1.1%
14.2%
21
Albania
848
1.1%
8.3%
22
Lebanon
751
1.0%
-0.8%
23
674
0.9%
7.8%
24
606
0.8%
1.0%
25
Luxembourg
552
0.7%
26
Sweden
510
0.7%
27
Poland
463
0.6%
-1.5%
28
Ukraine
412
0.5%
-15.7%
29
Canada
402
0.5%
1.5%
30
Moldova
314
0.4%
-3.1%
31
S. Africa
309
0.4%
1.6%
32
Thailand
302
0.4%
0.7%
33
Singapore
294
0.4%
2.4%
34
Jordan
261
0.3%
1.2%
35
Saudi Arabia
257
0.3%
-39.5%
36
Malta
213
0.3%
-1.4%
37
Uzbekistan
202
0.3%
71.2%
38
Syria
194
0.3%
-3.0%
39
Tunisia
186
0.2%
-15.5%
40
Kuwait
154
0.2%
-23.4%
41
Pakistan
135
0.2%
7.1%
42
Iran
104
0.1%
-4.6%
-2.9%
-12.2%
43
Georgia
102
0.1%
44
Armenia
100
0.1%
-2.0%
45
Bahrain
78
0.1%
52.9%
1.6%
46
FYR Macedonia
68
0.1%
-73.2%
47
Finland
64
0.1%
25.5%
48
Norway
51
0.1%
-63.3%
49
Portugal
43
0.1%
38.7%
50
Estonia
15
0.0%
-28.6%
51
Slovenia
14
0.0%
-36.4%
52
Slovakia
12
0.0%
53
Morocco
0.0%
54
Latvia
0.0%
Market Share
%2003 %2003/2002
52.1%
ALEXANDRIA/
CAIRO
20.2%
DUBAI/KUWAIT
10.2%
BELGIUM
3.3%
CZECH REPUBLIC
2.7%
OTHER
15.4%
BANGKOK
3.7%
Market Share
%2003 %2003/2002
AMMAN
3.2%
SINGAPORE
3.6%
FRANCE 52.1%
SPAIN 2.7%
MUNICH
5.3%
NETHERLANDS 3.5%
BELGIUM 4.2%
BRUSSELS
4.7%
Ranking
Italy
10,034
13.9%
7.9%
United Kingdom
451
10.6%
-16.3%
United Kingdom
7,120
9.9%
11.4%
Italy
243
5.7%
0.0%
Cyprus
5,616
7.8%
6.2%
Spain
234
5.5%
-25.7%
France
4,774
6.6%
32.6%
Sweden
174
4.1%
-54.5%
Switzerland
3,334
4.6%
16.4%
Belgium
139
3.3%
-10.9%
Belgium
3,004
4.2%
60.0%
Czech Republic
117
2.7%
0.0%
Netherlands
2,514
3.5%
-11.1%
Austria
115
2.7%
144.7%
Spain
1,977
2.7%
10.0%
Denmark
60
1.4%
-38.1%
10
Turkey
1,839
2.6%
3.0%
10
Norway
51
1.2%
-63.3%
Other
20,097
27.9%
7.4%
Other
458
10.7%
-22.6%
Total
72,108
100.0%
10.9%
Total
4,267
100.0%
-11.4%
THESSALONIKI 13.4%
OTHER 27.3%
HERAKLION
12.5%
RHODES
9.7%
CHIOS 4.0%
MIKONOS
4.7%
ALEXANDROUPOLIS
4.7%
KERKYRA/CORFU
4.8%
CHANIA
7.4%
MITILINI 6.5%
THIRA/SANTORINI
5.1%
66.7%
55
Croatia
0.0%
0.0%
56
Republic of Ireland
0.0%
0.0%
57
Libya
0.0%
Total
76,419
100.0%
9.4%
* The country of first origin for arrivals and of last destination for departures
19
City*
Market Share
%2003
%2003/2002
Ranking
London
7,143
9.3%
12.4%
77
City*
Market Share
%2003
%2003/2002
Gothenburg
45
0.1%
7.1%
Paris
5,710
7.5%
28.7%
78
Lisbon
39
0.1%
44.4%
Larnaca
5,606
7.3%
6.6%
79
Paphos
38
0.0%
-28.3%
Rome
4,980
6.5%
15.5%
80
Bologna
35
0.0%
-2.8%
Milan
4,275
5.6%
9.0%
81
Strasbourg
34
0.0%
3.0%
Frankfurt
3,961
5.2%
4.1%
82
Vladikavkaz
34
0.0%
Munich
3,369
4.4%
13.6%
83
Birmingham
33
0.0%
-81.7%
Brussels
3,143
4.1%
54.8%
84
Metz/Nancy
29
0.0%
3.6%
Amsterdam
2,517
3.3%
-12.5%
85
Tenerife
27
0.0%
28.6%
Zurich
2,122
2.8%
36.0%
86
Catania
17
0.0%
Madrid-Barcelona
2,099
2.7%
2.9%
87
Tallinn
15
0.0%
12
Istanbul
1,871
2.4%
3.3%
88
Brest
14
0.0%
13
Dusseldorf
1,863
2.4%
0.3%
89
Ljubliana
14
0.0%
-36.4%
14
Stuttgart
1,735
2.3%
28.4%
90
Vitoria
13
0.0%
550.0%
50.0%
10
11*
15
-28.6%
55.6%
Copenhagen
1,698
2.2%
7.7%
91
Nice
12
0.0%
Cairo-Alexandria
1,645
2.2%
0.6%
92
Glasgow
11
0.0%
17
Vienna
1,413
1.8%
-3.3%
93
Bratislava
10
0.0%
66.7%
18
Bucharest
1,397
1.8%
12.8%
94
Salzburg
0.0%
50.0%
19
Geneva
1,215
1.6%
-7.2%
95
Rovaniemi
0.0%
0.0%
20
New York
1,078
1.4%
-4.3%
96
Anapa
0.0%
-87.5%
16*
21
Sofia
1,077
62.9%
97
Malaga
0.0%
-33.3%
22
Tel Aviv
1,071
1.4%
6.0%
98
Valencia
0.0%
100.0%
23
Budapest
963
1.3%
19.6%
99
Clermont
0.0%
24
Prague
852
1.1%
14.8%
100
Graz
0.0%
400.0%
1.4%
66.7%
25
Tirana
848
1.1%
8.3%
101
Marrakesh
0.0%
26
Moscow
840
1.1%
16.8%
102
Verona
0.0%
Dubai-Kuwait
828
1.1%
0.2%
103
Deauville
0.0%
-83.3%
Beirut
751
1.0%
-0.8%
104
Porto
0.0%
100.0%
0.8%
105
Riga
0.0%
27*
28
EASYJET
1.5%
HELLAS JET
1.4%
OTHER
16.9%
BRITISH
AIRWAYS 1.7%
SWISS INT'L
AIRLINES 1.8%
AIR FRANCE
1.9%
CYPRUS
AIRWAYS
2.3%
LUFTHANSA
2.5%
OLYMPIC AIRLINES
46.3%
ALITALIA 3.4%
AEGEAN AIRLINES
20.3%
City*
Thessaloniki
9,084
13.4%
2.1%
Heraklion
8,472
12.5%
5.6%
Rhodes
6,576
9.7%
6.1%
Chania
4,970
7.3%
3.0%
Mitilini
4,358
6.4%
15.7%
Thira/Santorini
3,417
5.0%
-7.8%
Kerkyra/Corfu
3,230
4.8%
12.0%
Mikonos
3,205
4.7%
5.9%
Alexandroupolis
3,189
4.7%
-3.7%
10
Chios
2,680
4.0%
-5.0%
11
Samos
2,271
3.4%
-10.8%
12
Ioannina
2,207
3.3%
-10.8%
13
Kos
2,125
3.1%
0.7%
14
Kavala
1,820
2.7%
28.6%
15
Limnos
1,439
2.1%
-16.8%
16
Paros
1,427
2.1%
87.3%
1,300
1.9%
-11.7%
-0.6%
17* Kefallonia-Zakinthos
Market Share
2003
% 2003/2002
18
Milos
883
1.3%
19
Naxos
670
1.0%
5.0%
20*
Skiathos-Skiros
642
0.9%
53.6%
21
Leros
640
0.9%
-1.2%
22
Aktio
615
0.9%
56.9%
20.5%
29
Belgrade
602
0.8%
30
Luxembourg
552
0.7%
106
Verona
0.0%
31
Venice
503
0.7%
-4.7%
107
Kracow
0.0%
32
Berlin
475
0.6%
-1.0%
108
Luxor
0.0%
33
Stockholm
463
0.6%
-9.2%
109
Pisa
0.0%
34
Warsaw
458
0.6%
-2.1%
110
S.Compostela
0.0%
Toronto-Montreal
402
0.5%
1.5%
111
Ankara
0.0%
36
Bari
380
0.5%
-20.0%
112
Antalya
0.0%
37
Kiev
356
0.5%
-17.2%
113
Bastia
0.0%
26
Ikaria
392
0.6%
0.5%
38
Manchester
332
0.4%
-4.6%
114
Bilbao
0.0%
27
Astypalea
312
0.5%
6.8%
39
Chisinau
314
0.4%
-3.1%
115
Bristol
0.0%
40
Johannesburg
309
0.4%
1.6%
116
Cagliari
0.0%
28*
Kastoria-Kozani
304
0.4%
9.7%
41
Bangkok
302
0.4%
0.7%
117
Cherbourg
0.0%
29
Sitia
44
0.1%
-47.6%
42
Singapore
294
0.4%
2.4%
118
Chernovtsy
0.0%
30
Larissa
0.0%
43
Lyon
280
0.4%
-4.8%
119
Dublin
0.0%
0.0%
44
Amman
261
0.3%
1.2%
120
Edinburgh
0.0%
100.0%
31
Araxos
0.0%
45
Nantes
259
0.3%
29.5%
121
Eindhoven
0.0%
32
Kalamata
0.0%
-97.9%
46
Marseille
215
0.3%
-26.6%
122
Izmir
0.0%
33
Kasos
0.0%
-75.0%
47
Malta
213
0.3%
-1.4%
123
Kayseri
0.0%
48
Tashkent
202
0.3%
71.2%
124
Kemi
0.0%
Total
67,687
100.0%
3.4%
49
Cologne
199
0.3%
1226.7%
125
Leon
0.0%
50
Riyadh
195
0.3%
-4.4%
126
Norrkoping
0.0%
51
Damascus
193
0.3%
-3.5%
127
Ohrid
0.0%
52
Tunis
186
0.2%
-15.5%
128
Piestany
0.0%
53
Toulouse
160
0.2%
-2.4%
129
Podgorica
0.0%
54
Mulhouse/Basel
110
0.1%
2.8%
130
Rijeka
0.0%
55
Bordeaux
102
Toulon
35*
20
9.7%
131
56
Tbilisi
102
0.1%
-2.9%
132
Turin
0.0%
57
Tehran
102
0.1%
0.1%
-1.0%
133
Varna
0.0%
58
Yerevan
100
0.1%
-2.0%
134
Wroclaw
0.0%
59
Nuremberg
99
0.1%
50.0%
135
Zagreb
0.0%
60
St. Petersburg
95
0.1%
-16.7%
136
Aleppo
0.0%
61
Bahrain
78
0.1%
52.9%
137
Aswan
0.0%
62
Islamabad
77
0.1%
185.2%
138
Belfast
0.0%
63
Hamburg
70
0.1%
18.6%
139
Ekaterinburg
64
Naples
69
0.1%
-69.9%
140
La Coruna
0.0%
65
Skopje
66
0.1%
-74.0%
141
Le Havre
0.0%
66
Constanta
62
0.1%
3000.0%
142
Mitiga
0.0%
Jeddah
62
0.1%
-71.9%
143
Rennes
0.0%
Hanover
58
0.1%
0.0%
144
Rostock
0.0%
69
Karachi
58
0.1%
-41.4%
145
Santander
0.0%
70
Lille
57
0.1%
-9.5%
146
Sharm
0.0%
71
Donetsk
54
0.1%
-5.3%
147
Siena
0.0%
72
Helsinki
28.6%
148
Treviso
73
Krasnodar
54
0.1%
68.8%
149
Zaragoza
0.0%
74
Oslo
51
0.1%
-63.3%
Total
76,419
100.0%
75
P.Mallorca
50
0.1%
177.8%
76
Newcastle
47
0.1%
-2.1%
0.0%
100.0%
ONEWORLD 5.3%
-66.7%
STAR 8.2%
23
Kithira
565
0.8%
24
Karpathos
429
0.6%
1.2%
25
Syros
409
0.6%
-16.7%
100.0%
OTHERS 39.0%
-33.3%
* In cases of domestic flights with intermediate stop(s), the cities included in the routing are presented together.
0.0%
LOW-COST CARRIERS
5.7%
ATR42-300/320 3.7%
BOEING B737-300
5.8%
0.0%
68
0.1%
SKYTEAM 13.0%
0.0%
67
54
-81.8%
AIRBUS A320
7.2%
-95.8%
0.0%
Other
29.1%
AVRO RJ100
9.1%
-66.7%
0.0%
9.3%
* In cases of international flights with intermediate stop(s), the cities included in the routing are presented together.
CONVENTIONAL CARRIERS
94.3%
ATR 72
13.7%
BOEING B737-400
21.3%
21
(IN TONS)
>55 up to 120
47.7%
CARGO 3.3%
>6 up to 55
39.7%
Summer
MONDAY
14.3%
SUNDAY
13.8%
CHARTER PASSENGER
3.5%
8%
Winter
7%
TUESDAY
13.9%
SATURDAY
14.0%
6%
5%
4%
OTHER 6.2%
3%
WEDNESDAY
14.2%
FRIDAY
15.5%
>120
6.9%
THURSDAY
14.3%
up to 6
5.7%
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Ranking
Day
Date
No of Flights
Friday
25/07/2003
646
Friday
01/08/2003
627
Friday
18/07/2003
618
Friday
22/08/2003
615
Friday
04/07/2003
613
Friday
27/06/2003
612
Friday
11/07/2003
603
Friday
05/09/2003
601
Friday
29/08/2003
601
10
Friday
08/08/2003
599
30
Saturday
28/06/2003
563
Saturday
31/05/2003
466
Monday
22/12/2003
466
Average Day
1%
SCHEDULED PASSENGER
87.0%
10 Busiest Days
2%
(WINTER PERIOD)
(SUMMER PERIOD)
Arrival
10%
9%
8%
7%
6%
5%
4%
3%
2%
1%
0
Departure
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
10%
9%
8%
7%
6%
5%
4%
3%
2%
1%
0
Arrival
Departure
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Average Day = Day with a/c movements traffic closest to the average (170,129/365=466)
International
Total Traffic
22
Weekday
Date
No of Flights
Friday
25/07/2003
169
Departures
Friday
25/07/2003
171
Total
Friday
25/07/2003
340
Arrivals
Saturday
30/08/2003
160
Departures
Saturday
30/08/2003
161
Total
Saturday
30/08/2003
321
Arrivals
Friday
25/07/2003
323
Departures
Friday
25/07/2003
323
Total
Friday
25/07/2003
646
23
CARGO UPLIFT
25
(in tons)
Month
Jan
6,983.3
3.3%
642.8
7.1%
7,626.1
3.6%
Feb
7,658.7
6.8%
590.2
-11.0%
8,249.0
5.3%
Mar
8,157.1
6.1%
656.5
-1.3%
8,813.7
5.5%
Apr
7,867.9
-4.1%
717.3
5.8%
8,585.2
-3.4%
May
8,243.3
3.7%
640.1
9.0%
8,883.4
4.1%
Jun
8,439.6
-0.4%
651.0
14.8%
9,090.6
0.5%
Jul
9,441.1
7.0%
734.4
21.7%
10,175.5
7.9%
Aug
7,621.8
-8.7%
579.8
3.9%
8,201.5
-8.0%
Sep
9,087.0
-3.9%
684.0
13.4%
9,770.9
-2.9%
Oct
9,559.0
0.8%
809.8
12.2%
10,368.8
1.6%
Nov
8,879.9
2.7%
824.1
17.5%
9,704.1
3.9%
Dec
9,270.7
16.3%
1,001.9
12.8%
10,272.7
16.0%
2.3%
8,532.0
8.9%
109,741.4
2.7%
1,100
700
5,000
3,000
2,000
Jul
Aug Sep
Oct
Nov Dec
Jul
Aug Sep
Oct
Nov Dec
550
4,500
500
4,000
Mail
300
2,000
250
1,500
200
1,000
% 2003/2002
Outbound
% 2003/2002
Jan
3,780.2
5.5%
3,203.1
0.9%
Feb
4,047.1
7.9%
3,611.6
Mar
4,551.5
15.7%
Apr
4,228.8
0.5%
May
4,548.1
10.7%
Jun
4,841.5
10.1%
Jul
4,976.3
10.8%
Aug
4,151.6
0.1%
Sep
5,143.6
Oct
Nov
Inbound
% 2003/2002
Outbound
Jan
319.2
5.9%
323.6
8.3%
5.6%
Feb
296.4
-8.4%
293.8
-13.5%
3,605.6
-3.9%
Mar
350.3
1.4%
306.2
-4.1%
3,639.2
-9.0%
Apr
368.8
50.7%
348.5
-19.6%
3,695.1
-3.8%
May
330.5
14.6%
309.6
3.7%
3,598.0
-11.7%
Jun
333.3
15.1%
317.7
14.4%
4,464.8
3.0%
Jul
366.2
15.8%
368.2
28.2%
3,470.2
-17.5%
Aug
309.3
9.9%
270.5
-2.1%
4.9%
3,943.4
-13.4%
Sep
355.0
16.9%
329.0
10.0%
5,556.4
11.0%
4,002.6
-10.6%
Oct
416.2
18.9%
393.6
6.0%
5,096.9
9.4%
3,783.0
-5.0%
Nov
448.9
24.6%
375.3
10.1%
Dec
4,866.8
11.7%
4,403.9
21.9%
Dec
Total 2003
55,788.8
8.2%
45,420.4
-4.2%
Total 2003
450
Jul
Aug Sep
Oct
Nov Dec
60,000
+4.8%
30.9%
434.2
-4.4%
16.2%
4,070.2
1.8%
Outbound
600
Inbound
Outbound
550
500
5,000
450
4,500
400
350
4,000
300
3,500
250
3,000
350
300
Jan Feb Mar Apr May Jun
250
FREIGHT UPLIFT
2003
567.6
4,461.8
5,500
500
400
% 2003/2002
Inbound
6,000
550
Jan Feb
Month
3,000
2,500
500
Inbound
Freight 2003
Freight 2002
Mail 2003
Mail 2002
3,500
350
+6.4%
18,000
2002
20,000
MAIL UPLIFT
2002
2003
+8.6%
OUTBOUND
45%
OUTBOUND
52%
+8.8%
50,000
16,000
14,000
40,000
12,000
-9.0%
Tons
Tons
Jan Feb
(in tons)
Month
Tons
4,000
600
400
900
6,000
450
4,000
Jan Feb
7,000
Freight
8,000
Freight
5,000
Freight
9,000
Freight 2003
Freight 2002
Mail 2003
Mail 2002
6,000
1,000
1,300
10,000
(in tons)
Freight 2003
Freight 2002
Mail 2003
Mail 2002
Tons
10,000
-9.3%
30,000
8,000
20,000
6,000
4,000
+9.1%
-3.6%
2,000
+103.3%
10,000
+38.3%
0
Freight in
26
+5.5%
-5.5%
Mail in
Mail out
0
Freight out
Mail in
Mail out
Cargo in
Cargo out
Freight in
Freight out
Cargo in
Cargo out
INBOUND
55%
INBOUND
48%
27
OUTBOUND CARGO
PAX A/C
39%
OUTBOUND CARGO
CARGO A/C
8%
DOMESTIC
21%
INTERNATIONAL
79%
INBOUND CARGO
PAX A/C
35%
VERNICOS
AVIATION
CHARTER
2%
ALITALIA
AEGEAN
AIRLINES
EMIRATES
BRITISH
AIRWAYS
UPS
SCHEDULED
98%
28
LUFTHANSA
EAT
OA
29
N ET W O R K
31
Country
Albania
Greece
Russian Federation
Ukraine
Germany
Spain
Italy
France
Malta
Moldova
Georgia
Russian Federation
Albania
Italy
Italy
Armenia
Austria
United Kingdom
Czech Republic
Cyprus
USA
United Kingdom
Egypt
Israel
United Arab Emirates
Finland
Germany
Germany
Bahrain
Germany
Greece
Greece
Bulgaria
Spain
Iran
Serbia/Montenegro
Netherlands
Russian Federation
Poland
Germany
Germany
Luxembourg
Denmark
Hungary
Lebanon
Greece
Pakistan
Russian Federation
Jordan
Saudi Arabia
Singapore
Sweden
Switzerland
Syrian Arab Republic
Romania
Thailand
Tunisia
Turkey
Uzbekistan
Belgium
32
Country
Bulgaria
Belgium
Greece
Belgium
USA
Greece
Country
Slovenia
France
Germany
France
Croatia
Iceland
Netherlands
Portugal
France
Italy
Poland
United Kingdom
Slovakia
Canada
Ukraine
Russian Federation
Italy
Romania
United Kingdom
France
Italy
Bulgaria
France
Italy
Norway
United Kingdom
France
Germany
France
United Kingdom
Croatia
Netherlands
Greece
Estonia
France
Italy
United Kingdom
United Kingdom
Sweden
Czech Republic
Turkey
Spain
Italy
Australia
Spain
Ukraine
Germany
Cyprus
Spain
Spain
Turkey
Iceland
Israel
Equatorial Guinea
Russian Federation
USA
Spain
Egypt
Greece
Netherlands
United Kingdom
Serbia/Montenegro
Denmark
Sweden
USA
Sweden
Turkey
Portugal
Australia
Latvia
Slovakia
Hungary
Belgium
Spain
France
Israel
Portugal
United Kingdom
Belgium
United Kingdom
Netherlands
Czech Republic
Spain
Ukraine
Russian Federation
Sweden
Italy
32 DOMESTIC
SCHEDULED
DESTINATIONS
77 INTERNATIONAL
SCHEDULED
DESTINATIONS
Aktio
Alexandroupolis
Astypalea
Chania
Chios
Heraklion
Ikaria
Ioannina
Karpathos
Kastoria
Kavala
Kefallonia
Kerkyra/Corfu
Kithira
Kos
Kozani
Leros
Limnos
Mikonos
Milos
Mitilini
Naxos
Paros
Rhodes
Samos
Sitia
Skiathos
Skiros
Syros
Thessaloniki
Thira/Santorini
Zakinthos
Aleppo
Alexandria
Amman
Amsterdam
Bahrain
Bangkok
Barcelona
Bari
Beirut
Belgrade
Berlin
Birmingham
Brussels
Bucharest
Budapest
Cairo
Chisinau
Cologne
Constanta
Copenhagen
Damascus
Donetsk
Dubai
Dusseldorf
Frankfurt
Geneva
Hamburg
Hanover
Helsinki
Islamabad
Istanbul
Jeddah
Johannesburg
Karachi
Kiev
Krasnodar
Kuwait
Larnaca
London
Luxembourg
Madrid
Malta
Manchester
Milan
Montreal
Moscow
Munich
Naples
New York
Nuremberg
Odessa
Paphos
Paris
Prague
Riyadh
Rome
Singapore
Skopje
Sofia
Stockholm
St. Petersburg
Strasbourg
Stuttgart
Tashkent
Tbilisi
Tehran
Tel Aviv
Tirana
Toronto
Tripoli
Tunis
Venice
Vienna
Vladikavkaz
Warsaw
Yerevan
Zurich
122 INTERNATIONAL
CHARTER
DESTINATIONS
Amman
Amsterdam
Anapa
Ankara
Antalya
Barcelona
Bari
Bastia
Belfast
Bergamo
Berlin
Bilbao
Bologna
Bordeaux
Bratislava
Brest
Bristol
Brussels
Bucharest
Budapest
Cagliari
Cairo
Catania
Cherbourg
Chernovtsy
Clermont
Copenhagen
Deauville
Donetsk
Dublin
Edinburgh
Eindhoven
Ekaterinburg
Frankfurt
Glasgow
Gothenburg
Graz
Hamburg
Helsinki
Istanbul
Izmir
Kayseri
Kemi
Kiev
Kracow
Krasnodar
La Coruna
Larnaca
Le Havre
Leon
Lille
Lisbon
Ljubliana
London
Luxembourg
Luxor
Lyon
Madrid
Malaga
Malta
Manchester
Marrakesh
Marseille
Metz-Nancy
Milan
Mitiga
Moscow
Mulhouse/Basel
Munich
Nantes
Naples
Newcastle
New York
Nice
Norrkoping
Nuremberg
Ohrid
Oslo
Paphos
Paris
Piestany
Pisa
P.Mallorca
Podgorica
Porto
Prague
Rennes
Riga
Rijeka
Riyadh
Rome
Rostock
Rovaniemi
Salzburg
Santander
S.Compostela
Siena
Skopje
Sofia
Stockholm
St. Petersburg
Strasbourg
Stuttgart
Tallinn
Tel Aviv
Tenerife
Toronto
Toulon
Toulouse
Tunis
Turin
Valencia
Varna
Verona
Vienna
Vitoria
Warsaw
Wroclaw
Yerevan
Zagreb
Zaragoza
Zurich
33
Cologne
Frankfurt
Hamburg
Hanover
Stuttgart
Amsterdam
Brussels
Berlin
Dusseldorf
Munich
Nuremberg
Birmingham
London
Manchester
St Petersburg
Warsaw
Prague
Moscow
Krasnodar
Budapest
Helsinki
Kiev
EU
RO
EU
RO
PE
A
Vienna
N
Bari
Milan
Naples
Rome
Venice
Barcelona
Madrid
Donetsk
N
I
Geneva
Malta
Zurich
O
N
Belgrade
Bucharest
Vladikavkaz
Odessa
Chisinau
EA
ST
ER
N
Marseille Luxembourg
Paris
Strasbourg
Stockholm
Copenhagen
Tbilisi
Constanta
Tirana Skopje
Yerevan
Sofia
Istanbul
Tashkent
Montreal
Toronto
ATHENS
New York
slamabad
Tehran
Tunis
S
U
Karachi
Tripoli
R
P
Bangkok
T
S
EC
A
E
ID
Singapore
Aleppo
Paphos
Larnaca
Alexandria
Johannesburg
Damascus
Beirut
Kastoria
Kavala
Kozani
Thessaloniki
Amman
Tel Aviv
Ioannina
Kerkyra/Corfu
Kuwait
Cairo
Bahrain
Jeddah
Riyadh
Dubai
Aktio
Kefallonia
Zakinthos
Kithira
Chania
Heraklion
Sitia
34
Alexandroupolis
Skiathos
Skiros
Chios
Ikaria
Limnos
Mitilini
Samos
Astypalea
Karpathos
Kos
Leros
Rhodes
Mikonos
Milos
Naxos
Paros
Syros
Thira/Santorini
35
PUNCTUALITY
37
35%
2003
34.0%
29.4%
30%
25%
2002
2003
23.9%
23.4%
Minutes
40%
2002
20%
15%
10%
5%
0%
Arrivals
Departures
50
45
40
35
30
25
20
15
10
5
0
43
Month
40
Arrivals
39
Departures
Proportion of Delayed Average Delay (in min) Proportion of Delayed Average Delay (in min)
Flights for more than of Flights Delayed for Flights for more than of Flights Delayed for
15 minutes
more than 15 minutes
15 minutes
more than 15 minutes
Events Affecting
Punctuality
45
Jan
30.3%
42
26.3%
Feb
32.7%
42
27.4%
2002
2002
2003
2003
70
44
29.2%
41
21.6%
43
Apr
29.6%
38
22.9%
43
May
23.0%
37
18.8%
39
Jun
30.0%
37
24.5%
40
Jul
32.2%
37
23.9%
42
36.5%
38
29.0%
42
30.5%
39
24.3%
42
Sep
Oct
25.2%
38
22.1%
39
Nov
22.2%
39
18.8%
45
Dec
31.5%
44
27.7%
47
TOTAL 2003
29.4%
39
23.9%
43
62
42.7%
60
39.8%
57
50
33.7%
29.2%
Minutes
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
39
40
38
40%
Departures
30
Arrivals
35%
20
10
Scheduled
30%
Charter
Scheduled
Charter
25%
20%
31.4%
26.8%
20%
30
15%
20
10%
36
37
43
43
Intra-European
Intercontinental
Jul
Aug
Sep
Oct
Nov
Dec
Arrivals
Departures
58.9%
38.1%
5.7%
12.7%
1.9%
10.5%
4.7%
8.9%
Airline-related
2.0%
6.4%
ATFM Restrictions
3.6%
6.2%
6.0%
5.3%
7.5%
3.7%
Weather
1.8%
2.3%
Mandatory Security
2.8%
1.7%
Airport Facilities
2.3%
0.8%
EDP/Automated Equipment
0.5%
0.6%
0.3%
0.4%
47
0.2%
0.3%
45
0.1%
0.1%
43
Mail Only
0.0%
0.0%
41
Damage to Aircraft
0.2%
0.0%
39
Miscellaneous
1.5%
2.0%
67.3%
55.0%
37
0
Domestic
Jun
39
10
0%
May
Departures
41
40
Apr
49
29.9%
25%
Mar
Minutes
30%
Feb
Reactionary
Arrivals
2003
50
34.4%
32.1%
Jan
2002
60
40.9%
40%
35%
15%
70
Minutes
2002
5%
38
2003
45%
47
Mar
Aug
Arriving Flights
Domestic
Intra-European
Intercontinental
35
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
39
Arrivals
Departures
MAIL ONLY
MISCELLANEOUS
0%
10%
20%
30%
40%
50%
60%
70%
100
Scheduled
Scheduled
80
60%
Minutes
50%
60
40%
40
30%
20%
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
20
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Dec
Domestic
Intra-European
60
Intra-European
Nov
Intercontinental
Intercontinental
45%
50
40%
Minutes
35%
30%
40
25%
30
20%
15%
10%
40
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
20
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
41
PASSENGER PROFILE
43
FREQUENCY OF TRAVELLING
GENDER
18-24 YRS
8%
MALE
63%
FEMALE
37%
AGE
LIGHT
(UP TO 2 times/year)
HEAVY
25-34 YRS
27%
21%
(10+ times/year)
HEAVY
(10+ times/year)
MEDIUM
9%
(3-9 times/year)
20%
38%
55+ YRS
11%
35-44 YRS
35%
45-54 YRS
19%
MEDIUM
LIGHT
(3-9 times/year)
(UP TO 2 times/year)
59%
53%
Average Times per Year: 7.4
EDUCATION
MAIN NATIONALITY
ASP 1%
NONE/ELEMENTARY
1%
COLLEGE/
UNIVERSITY
74%
RETURN-HOME
FLIGHT 49%
AFRICAN 1%
MIDDLE
EASTERN 2%
USA/
CANADIAN 1%
HIGH SCHOOL
25%
OTHER
EUROPEAN 10%
GREEK 55%
E.U. (NON-GREEK)
30%
OUTGOING
FLIGHT 51%
ORIGIN
GREECE
54%
FOREIGNERS
LIVING ABROAD
39%
GREEKS
LIVING
IN GREECE
52%
ONE MONTH+
6%
3-4 WEEKS
AFRICA 1%
USA/
CANADA 1%
MIDDLE
EAST 2%
ONE MONTH+
2 WEEKS
36%
5-6 DAYS
44
E.U.
(NON GREECE)
32%
FOREIGNERS
LIVING IN GREECE
2%
GREEKS
LIVING ABROAD
7%
43%
12%
3-4 DAYS
20%
19%
1-2 DAYS
10%
0%
10%
14%
1 WEEK
5-6 DAYS
14%
0%
2%
2 WEEKS
12%
1 WEEK
1-2 DAYS
3%
3-4 WEEKS
2%
3-4 DAYS
OTHER
EUROPEAN
9%
20%
30%
40%
7%
0%
0%
10%
20%
30%
40%
50%
45
PURPOSE OF TRIP
PERSONAL
REASONS
65%
BUSINESS
MEETING
89%
CONFERENCE/
CONGRESS
DOM TO INT
& INT TO DOM
TRAINING COURSE/
SEMINAR
1%
OTHER
2%
DOM TO DOM
20%
40%
60%
80%
HOLIDAYS/
TOURISM
100%
STUDIES
3%
MILITARY
3%
19%
HERAKLION
18%
RHODES
7%
KERKYRA
0%
20%
40%
60%
80%
GERMANY
8%
6%
7%
EGYPT
6%
ITALY
6%
5%
ISRAEL
6%
5%
10%
15%
20%
0%
5%
10%
15%
CHICAGO
3.1%
INDIRECT
FLIGHT
12%
2.9%
LONDON
2.9%
PARIS
2.5%
SYDNEY
2.3%
BOSTON
2.3%
TOKYO
AIRLINE
DIRECTLY
16%
TRAVEL AGENT/
TOUR OPERATOR
75%
Reservation Period: 20.2 days
Collection Period: 15.1 days
DIRECT
FLIGHT
88%
2.1%
STOCKHOLM
2.0%
MANCHESTER
1.8%
NICE
1.8%
MELBOURNE
1.7%
MONTREAL
1.7%
0.0%
46
20%
NEW YORK
INTERNET/
PERSONAL
COMPUTER
2%
TRAVELLING
WITH A GROUP
29%
80%
19%
COMPANY'S
TRAVEL
DEPARTMENT
4%
TRAVELLING
INDEPENDENTLY
71%
0%
TICKET BOOKING
60%
1%
KOS
NO 21%
40%
CYPRUS
UK
12%
CHANIA
20%
THESSALONIKI
38%
17%
0%
VISIT TO RELATIVES/
FRIENDS
MEDICAL REASONS
13%
O&D
73%
70%
INT TO INT
3%
0%
YES 79%
TRANSFER
27%
6%
TRADE FAIR/
EXHIBITION
BUSINESS
REASONS 35%
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
3.5%
47
SERVICE PERFORMANCE
49
10
40%
20
20%
10%
0%
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
4.5
0-5
5-10 10-15 15-20 20-25 25-30 30-35 35-40 40-45 45-50 50-55 55-60 >60
Dec
2
Jan
Feb
Mar
Apr
May Jun
Jul
Aug
Sep
Oct
4.0
1.5
1.0
2.0
0.5
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
0.0
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
85%
2002
2003
80%
92%
Sep
Oct
Nov Dec
600
400
10
200
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
50
45
40
60%
2002
2003
40%
35
30
25
20
15
20%
75%
Aug
800
20
80%
% of Customised Responses
2002
2003
94%
96%
Jul
1000
100%
90%
May Jun
2002
2003
95%
98%
Apr
1200
30
Dec
100%
100%
Mar
2002
2003
40
Feb
1400
Minutes
2.0
Jan
50
6.0
2.5
Nov Dec
8.0
3.0
Minutes
60
3.5
2002
2003
10.0
10
4.0
0.0
15
Minutes
Minutes
25
30%
50%
2002
2003
12
Comment Items
Minutes
2002
2003
30
10
60%
Minutes
2002
2003
12
10
5
90%
50
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
70%
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
0%
Jan
Feb
Mar
Apr
May Jun
Jul
Aug
Sep
Oct
Nov Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
51
53
2003
Athens
INTERNATIONAL
2003
% 2003/2002
CITY
2003
DOMESTIC
% 2003/2002
INTERNATIONAL
2003
% 2003/2002
TOTAL
% 2003/2002
2003
5.5%
7,868,867
2.7%
12,226,964
3.7%
Athens
76,454
4.0%
82,662
9.0%
159,116
798,783
11.3%
3,992,182
-2.0%
4,790,965
0.0%
Thessaloniki
21,662
15.1%
20,955
1.1%
42,617
7.8%
1,342,212
10.1%
2,007,180
-1.5%
3,349,392
2.8%
Heraklion
11,995
8.6%
25,485
-0.4%
37,480
2.3%
6.5%
5.4%
Rhodes
678,827
7.9%
2,477,606
-4.8%
3,156,433
-2.3%
Rhodes
12,898
16.2%
15,560
-2.2%
28,458
Kerkyra/Corfu
253,514
13.4%
1,846,987
-4.2%
2,100,501
-2.3%
Kerkyra/Corfu
3,887
16.1%
11,382
-1.2%
15,269
2.7%
Kos
182,481
3.1%
1,278,246
-3.2%
1,460,727
-2.5%
Chania
5,356
4.6%
6,776
1.1%
12,132
2.6%
Chania
331,119
-0.1%
1,066,414
1.3%
1,397,533
0.9%
Kos
2,718
24.3%
7,950
-0.2%
10,668
5.1%
27,225
-2.1%
987,705
0.3%
1,014,930
0.2%
Mitilini
6,325
13.1%
1,303
6.6%
7,628
11.9%
Thira/Santorini
213,205
-3.5%
322,751
-9.8%
535,956
-7.4%
Zakinthos
1,011
6.5%
6,000
4.6%
7,011
4.9%
Mitilini
289,327
9.3%
157,411
-3.5%
446,738
4.4%
Thira/Santorini
4,219
-13.7%
2,789
-4.6%
7,008
-10.3%
Zakinthos
Other GR airports
1,380,040
6.4%
2,055,635
-0.2%
3,435,675
2.4%
Other GR airports
36,286
4.2%
16,471
12.1%
52,756
6.5%
TOTAL GREECE
9,854,830
6.7%
24,060,984
-0.8%
33,915,814
1.3%
TOTAL GREECE
182,811
7.3%
197,333
3.9%
380,144
5.4%
OTHER GR AIRPORTS
10.1%
ATHENS
36.1%
ZAKINTHOS
3.0%
KOS
1.9%
OTHER GR AIRPORTS
11.8%
ATHENS
44.2%
THIRA/SANTORINI
2.2%
HERAKLION
14.1%
RHODES
9.3%
RHODES
6.9%
THESSALONIKI
13.6%
CHANIA
3.4%
THESSALONIKI
9.9%
OTHER GR AIRPORTS
7.8%
KEFALLONIA
2.3%
ZAKINTHOS
4.1%
ATHENS
32.7%
CHANIA
4.4%
KOS
5.3%
HERAKLION
24.8%
ATHENS
3.8%
RHODES
10.3%
HERAKLION
16.6%
ATHENS
41.9%
ZAKINTHOS
3.0%
RHODES
16.0%
KOS
8.4%
KERKYRA/CORFU
12.3%
RHODES
7.1%
OTHER GR AIRPORTS
7.2%
THIRA/SANTORINI
2.7%
OTHER GR AIRPORTS
13.8%
HERAKLION
23.2%
ATHENS
4.3%
ZAKINTHOS
6.0%
THESSALONIKI
6.4%
KERKYRA/CORFU
5.8%
CHANIA
7.0%
THESSALONIKI
8.3%
HERAKLION
6.6%
THIRA/SANTORINI
1.4%
THESSALONIKI
11.8%
MITILINI
3.5%
HERAKLION
9.9%
KOS
4.0%
ZAKINTHOS
6.6%
KERKYRA/CORFU
7.7%
THESSALONIKI
11.2%
CHANIA
3.4%
THESSALONIKI
5.9%
ATHENS
41.8%
MIKONOS
2.1%
CHANIA
2.9%
SKIATHOS
1.8%
OTHER GR AIRPORTS
10.9%
OTHER GR AIRPORTS
17.8%
THIRA/SANTORINI
2.3%
RHODES
7.5%
HERAKLION
8.1%
ALEXANDROUPOLIS
2.0%
KERKYRA/CORFU
2.1%
KERKYRA/CORFU
4.0%
ATHENS
41.9%
CHANIA
3.2%
MITILINI
2.9%
KERKYRA/CORFU
6.2%
ZAKINTHOS
1.8%
KOS
2.8%
KERKYRA/CORFU
2.6%
KOS
4.3%
OTHER GR AIRPORTS
13.9%
MITILINI
2.0%
ALEXANDROUPOLIS
2.4%
CHANIA
4.1%
54
TOTAL
% 2003/2002
2003
4,358,097
Heraklion
Thessaloniki
DOMESTIC
% 2003/2002
RHODES
7.9%
RHODES
15.5%
CHANIA
6.7%
THESSALONIKI
10.6%
HERAKLION
12.9%
KOS
7.9%
KERKYRA/CORFU
11.3%
55
57
% 2003/
2002
Total 2003
Cargo (tons)
% 2003/
2002
Total 2003
Aircraft Movements
% 2003/
2002
Number
of Airports
88,500,511
3.8%
1,127,151
0.7%
1,812,924
2.4%
94
675,844,951
-1.0%
20,935,838
5.6%
6,716,050
2.8%
120
1,056,273,710
4.2%
14,046,126
2.3%
16,429,640
1.2%
288
193,956,379
1.3%
2,939,788
-1.4%
3,735,611
-4.5%
122
71,733,906
5.5%
2,903,688
9.8%
825,642
10.8%
19
North America
1,337,596,620
0.6%
26,670,205
0.9%
33,373,953
-2.4%
178
-5
Total
3,423,906,077
1.6%
68,622,796
2.8%
62,893,820
-0.8%
821
-10
Nice
Amsterdam
Copenhagen
Dusseldorf
Paris ORY
Zurich
Stockholm ARN
Paris ORY
Brussles
Copenhagen
Nice
Zurich
Stockholm ARN
Paris CDG
London LHR
Helsinki
Milan MXP
London LGW
Oslo
Lisbon
Athens
EUROPE
Rome FCO
Munich
Manchester
Dublin
Madrid
Brussels
Frankfurt
Amsterdam
Vienna
Middle East
Barcelona
Latin America/Carribean
Milan LIN
Europe
10
Budapest
Asia/Pacific
15
Berlin TXL
Africa
London STN
REGION
% Growth 2003/2002
Total 2003
Passenger Traffic
% Growth 03/02
2003 Aircraft Movements
Milan MXP
Paris CDG
Lisbon
EUROPE
Oslo
Helsinki
Munich
Madrid
Barcelona
Vienna
Rome FCO
Athens
Manchester
Milan LIN
Berlin TXL
-5
London STN
Dublin
Dusseldorf
Frankfurt
London LHR
10
Budapest
% Growth 2003/2002
15
London LGW
20
age
8%
7%
6%
5%
4%
3%
2%
1%
0%
-1%
-2%
-3%
-4%
-5%
enh
Cop
na
Zuric
celo
Bar
ich
e FC
Mun
Rom
rid
Mad
Paris
ORY
Paris
ich
elon
Barc
Mun
e FC
Rom
Mad
Lon
don
rid
LGW
dam
ster
Am
CDG
kfur
Paris
Fran
Lon
don
LHR
100,000
dam
10,000,000
kfur
20,000,000
200,000
ster
30,000,000
300,000
Am
40,000,000
400,000
LHR
50,000,000
500,000
Fran
60,000,000
% Growth 03/02
CDG
70,000,000
600,000
don
8%
7%
6%
5%
4%
3%
2%
1%
0%
-1%
-2%
-3%
-4%
Lon
80,000,000
-10
2,000,000
15%
1,750,000
12%
1,500,000
9%
1,250,000
6%
1,000,000
3%
750,000
0%
500,000
rid
Mad
Zuric
ls
Lieg
Colo
ourg
sse
Bru
emb
don
Lon
Lux
dam
ster
Am
Paris
kfur
Fran
58
gne
-6%
LHR
CDG
-3%
t
250,000
59
TRAFFIC FIGURES
PUNCTUALITY
SERVICE PERFORMANCE
PASSENGER PROFILE
Data on passengers profile derive from AIAs
"Passengers Survey". This survey is being conducted
for seven consecutive years, aiming to investigate
the demographic and travelling profile of Athens
passengers, and depict changes throughout the years.
The annual sample of the survey amounts to 34,000
interviews on departing passengers, while the data
collection takes place at the departure gates of
the Airport on a daily basis.
Info Desk
Call Centre
The call centre statistics are produced with the use of
the switchboard systems reporting function. The data is
taken in 10-sec increments, and a 2-min threshold is
applied in order to assess the service performance
trends.
Baggage Reclaim
The measurement of the time between aircraft on
blocks until first bag delivery (Obl-Fb), and between
first bag delivery until last bag delivery (Fb-Lb) is a
standard method among international airports for
assessing baggage reclaim performance, and estimates
the level of service provided.
Taxi Queuing
The measurement of taxi-queuing time is performed on
a continuous 24-hr basis with 15-min intervals. The data
is taken in 5-min increments, and a 10-min threshold is
being used in order to assess the trend of service
performance.
60
61