End to End SIPOC

Business Process

Supplier

Input

Process Activity

Strategy Process

Retail Buying/management
Change Management

Previous seasons analysis (market

direction, figures, trends, etc)
Process evolution analysis

Retail coordinate with wholesale and review the scorecard, hand over to NY
Review and identify clear changes in process

Change Management

Process Change implementation

Communicate process change to business team in a timely manner

NY Merchandising
Change Management
IT

European Line List

List of approved users
Infrastructure requirements

Retail buyers enter the pre-commitment buy in MSL +; or for Womenswear &
Accessories Luxury (italy) in an Excel Spreadsheet.
Provide access rights to MSL + for specified usrrs
Set up of application on PC, provide location, etc.

Retail Buyers

Changes in store brand offering

IT development to add Door names as fields in MSL +

Change Management

List of users to train

Deliver training on new functionality

Change Management

Process evolution analysis

Review and identify clear changes in process and technology

Process Management

Process Change implementation

Communicate process change to business team in a timely manner

NY Merchandising

New product/line list (i.e. New range) Retail buyers identify changes required to product line

IT/Business Support

List of new product season set up

requirements (size, colour, theme,
department, season, etc.)

Production

EU Line List (Product data from MSL +)

Upload the new product component list into MSL, CSM, Infinium and IP
Complete item definition in MSL (Excludes LDP and Retail) only items with commitments or
projections

Sourcing
Change Management
Change Management

Wholesale LDP Cost Prices

List of users to train
Process evolution analysis

Production creates an updated V Price List, populated into CSM and MSL
Deliver training on new functionality and process
Review and identify clear changes in process and technology

Change Management

Process Change implementation

Communicate process change to business support and other stakeholders

Change Management

Process Change implementation

Communicate to wider business community on process requirements for support team (colours)

Business Process 1

Business Process 2

Business Process 3

Business Process 3

Business Process 4

Retail Buyers

Buy Sheet

Establish market projections for each style in EU (style/colour)

Change Management
Change Management

List of users at Line Opening

Access to IFS folder

Create access rights for list of users (use Sox form)

Ensure write access to this folder for retail buyers

Retail Buyers

Buy Sheet, MSL +

Apply size ratios to projections and save to folder in .csv format (breakdown cumulative into sized
projections (future = projections by door, size by door level)

Retail Buyers

csv file with projections

Upload the the projections into SOP

Change Management

Process evolution analysis

Review and identify changes in process (ownership of projections to ensure upload

ability by user ID)

Change Management

List of brands not using MSL +

Coordinate with retail buyers for non-MSL + brands to ensure projections in correct
format to load into SOP (i.e. Milan team)

Retail Buyers

uploaded projections in SOP

Retail team go to showroom, review samples and update their orders in SOP

Retail Buyers

New styles not in original buy

Request additional styles from production (48 hours)

Retail Buyers

Drop styles

Review substitution styles from production or add quantity to existing (48 hours)

Retail Buyers

Orders placed

Change Management

Process evolution analysis

SOP Order confirmed in CSM

Review and identify changes in process (ownership of projections to ensure upload
ability by user ID)

Change Management

Process Change implementation

Coordination of stakeholders: Retail Buyers, Brand Planning, Production and Production Planning

Retail Buyers

Drop styles

Review substitution styles from production or add quantity to existing (48 hours)

Customer Services

Replacements

Change Management

Process evolution analysis

Update order according to specifications and confirm completion

Review and identify changes in process (ownership of projections to ensure upload
ability by user ID)

Change Management

Process Change implementation

Coordination of stakeholders: Retail Buyers, Brand Planning, Production and Production Planning

Business Process 5

Production Planning (Mens,

Women, children)

SOP/MSL +

Consolidate the wholesale and retail requirements

Brand Planning (lux, accessories)

SOP/Excel

Consolidate the wholesale and retail requirements

Sourcing (both channels)

Finalized Order via EDI into CSM

Customer Services confirm back to end customer on finalized order

Customer Services

Confirmed Order via Excel or Style

Add/Drop Management
Revised customer requirements in
Excel

Repeat Above

Retail & Wholsale customers

via CSM

Total EU Order

Repeat Above

Sys F Bologna

Customer Order Consolidation (as is) and orders placed on sourcing

Repeat Above

Movex (US)

Customer Order Consolidation (as is) and orders placed on sourcing

Repeat Above
Repeat Above
Goods being Manufactured

Manual (Acccessories, home)

Non-Sourcing (l'Oreal)

Business Process 6

Production

As of first day of market, through closure

and beyond

Process of changin the placed order because of price change, article code changes, or article
drops.

Business Process 7

Retail Coordination Team

Detailed reportU/Exception report

Monitoring for changes from original order (dates, prices, etc.)

Change Management

Process evolution/team integration analysis Review and identify changes in process/team and system use.

Change Management

Process Change implementation

Coordination of stakeholders: Retail Buyers, Brand Planning, Production and Production Planning

Retail Planning

Dates for beginning of interfacing to IP

Business Support sets up seasonal time window for item interface

S2K Hong Kong

Business Process 8

Follow-up with customer on in market commitement at item colour level

Change bulk order- reconciled post commitment POs in the system

S2K Hong Kong - Customer Order Consolidation (as is) and orders placed on sourcing

Production

Minimum required data for Item Definition

in IP from CSM
Interface Item Details to IP automatically triggered based on input.
Additional/changed data for Item Definition
in IP from CSM
Interface changed Item Details to IP automatically overnight

Change Management

Process evolution analysis

Change Management

Production

Define changes in process by actors in the process IP upload timing and error handling and train
impacted stakeholders (retail, production, IT)

Error handling + Coordination driven by Business support to ensure timing of IP

upload, taking into account stock receipt as well as model stocks being built.

Business Process 10

Retail Buying & Planning

Process Change implementation

Item Definition complete and model sheet
available

Business Process 11

Finance
Production (to be auto)
Retail Coordination

Updated LDP from production

V Price List
communication from production

Finance sign off of LDP Price

V Price update with final LDP Price
Refresh Prices on retail orders

Production (to be auto)

Sourcing
Paxar

Check
Concept Description in CSM
Finalized tickets

Compare wholesale price in V Price list with cost price in IP - feed error handling
Printing tickets with the concept description
Print tickets and send to vendor who produces garments

Business Process 12

Enter model against item by store in IP.

Business Process 13

Vendor

PO Fulfillment

Generate Advanced Shipping Notification (ASN)

Traffic

Delivery documents (CSM)

Generate CSM consignment

Traffic
Vendor

Delivery documents (CSM)

Delivery documents (CSM)

Update HS code and weight in CSM

Transport goods to DC

DC
DC

CSM consignment and item master

Put away confirmation from DC

Receive product into DC

Update available stock in CSM

Allocation Team
Change Management

Stock reservation in CSM.

Process evolution analysis

Push reserved to IP (Automatic)

Define training needs on both process and technology

Change Management

Process Change implementation

Implement new process

Output

Customer

EU Scorecard by Brand
Evolution analysis

NY Merchandising
Retail & Wholesale

Streamlined process

Organization

Pre-commitments when
applicable
Access to System
Access to System

Production Planning
(quantities) & Brand
planning (samples)
Users
Users

Updated Doors

Retail Buyers

Trained users

Retail Buyers

Evolution analysis

Process Management
Retail Buyers, Brand
Planners, Production
Planning

Informed business team

List of new product season set IT (today), tomorrow (Business

up requirements
Support)

Updated product season

set up requirements
Items defined

Production
Brand Planning, Production
Planning

Updated V Price List

Trained users
Evolution analysis

Retail Buyers, Brand Planning,

Production Planning
Business Support
Business Support

Informed business team

Business Support

Streamlined process

Retail Buyers, Brand Planning,

Production Planning

Projections by style, Door and Retail Buyers, Brand Planning,

cummulative
Production Planning
Granted Access rights
Folder Access

Retail Buyers
Retail Buyers

Sized projection in csv to load

in SOP
Retail Buyers
Uploaded Projections

Retail Buyers

Evolution analysis
All brands correctly
formatted for upload to
SOP

Retail Buyers

Retail Buyers

Updated Orders

Brand Planning, Production

Planning and Order
Management

New styles ordered

Brand Planning, Production

Planning and Order
Management

Updated Orders

Brand Planning, Production

Planning and Order
Management

Finalized Orders

Brand Planning, Production

Planning and Order
Management

Evolution analysis

Process Management

Streamlined process

Retail Buyers, Brand Planning,

Production Planning

Substitution Request

Customer Services

Confirmed Completion

Retail Buyers, Brand Planning,

Production Planning

Evolution analysis

Process Management

Streamlined process

Retail Buyers, Brand Planning,

Production Planning

Order to Sourcing

Sourcing Team

Order to Sourcing

Sourcing Team

Final Order

End Customer

Revised customer
requirements

Customer Services

Revised orders

Sourcing (S2K Hong Kong)

Modified retail order

Customer services

Change actions
Change plan

Retail Buying & Planning

Process/change
Management

Streamlined process

Retail Buyers, Brand Planning,

Production Planning

Seasonal Time Window

Production

Item Information
interfaced to IP
Item Information
interfaced to IP

Retail Buying & Planning

Retail Buying & Planning

Evolution analysis

Production, Retail Planning

and Coordination, Business
Support, IT

Streamlined process

Production, Retail Planning

and Coordination, Business
Support, IT

Models exist in IP

Retail Buying & Planning

Signed off LDP

Updated V Price
Updated Orders

Production
Retail Buying
Retail Buying

Compared prices
Ticket created
Ticketed garments

Retail Buying
Paxar
DC

ASN Generated
Traffic
CSM consignment and item
DC
master
DC + Retail Buying &
Updated Item Master
Planning
Goods Arrived
DC
Received goods
Stock updated in CSM

Wholesale
Allocations

Stock reservation confirmation

(Email) with details of
reservation
Retail Planning
Evolution analysis
Allocations
Streamlined process

Allocations