Effective Coaching Skills

Duration
1 day
What is this course about?
This one-day coaching skills training course is for people wishing to develop their own
coaching skills at any level of business.
The aim of the programme is to give participants a clear insight into and understanding
of, the dynamics that happen between people when they work together on a one-to-one
basis.
The temptation when coaching someone is to provide the solution for their problem or
difficulty. This course helps the coach to find ways to encourage people to find solutions
out for themselves.
Overall the course will build confidence and ensure that participants have a variety of
skills and techniques at their disposal. It will also clearly demonstrate the enormous
potential benefits that effective coaching can deliver.
Who would benefit?
This programme has been designed for any individual involved in the coaching of others.
No previous experience of coaching is required.
Objectives
By the end of the course, participants will be able to:

Confidently coach any individual at any level of business

Recognise the many benefits effective coaching can deliver
Use a variety of tools and techniques for different individuals and situations
Listen and respond effectively
Ask appropriate and pertinent questions
Use a non-directive approach to coaching
Motivate and guide individuals to achieve their full potential
Give really effective feedback
Help those they are coaching to deal with any confidence issues

Programme outline
1. Defining Effective Coaching
The role of the coach
Definitions of coaching
Defining the line manager as a coach
First principles of coaching
Identify the necessary skills of an effective coach
An analysis of different coaching styles
2. Listening Skills
The essentials of listening for any coach
When to listen and when to respond
Listening Skills exercises

3. Questioning Skills
Introducing a variety of effective questioning techniques
Different types of questions and when it is appropriate to use a particular
questioning style
What can and cannot be asked
Questioning Skills exercises
4. Creating the right environment
Relaxing people and putting them at ease in a coaching setting
Confidentiality
Highlighting and demonstrating the benefits of coaching
Developing a coaching environment
The organisational context
5. Giving Feedback
The dos and donts of feedback in a coaching situation
The manner and style of feedback given
Motivating others with positive feedback
6. Introduction to two robust coaching models
7. Coaching Practical
8. Course summary and close