PROBLEM CHARACTERISTICS AND THE PROBLEM-SOLVING PROCESS

SPCM 1-AH (Speech Communication)

KAE Blanco
TASK DIFFICULTY
Adaptation for high difficulty:
1. Plan to meet often.
2. Use detailed problem mapping.
3. Include many subquestions to the problem-solving procedures.
4. Form a detailed implementation plan, in writing.
SOLUTION MULTIPLICITY
Adaptation for high multiplicity:
1. Use brainstorming or one of its variations to generate many ideas.
2. Use synectics or another creativity-enhancing technique to help members relax and be creative.
3. Leave plenty of time for generating ideas; dont rush the process.
INTRINSIC INTEREST
Adaptation for high interest:
1. Set aside a ventilation period early in the problem-solving process for members to express their
feelings.
2. Leave plenty of time for early ventilation.
3. Dont overcontrol the ventilation process or introduce structured procedures too early.
MEMBER FAMILIARITY
Adaptation for high familiarity:
1. Focus on establishment of clear criteria.
2. Focus on evaluating the options using the criteria developed.
Adaptation for low difficulty:
1. Use detailed problem mapping.
2. Use consultants and outside experts for help.
ACCEPTANCE LEVEL
Adaptation for high acceptance requirements:
1. Include representatives in your group from groups that must accept the decision.
2. Use techniques to spot potential problems before finally deciding on a solution.
3. Pretest a solution by partially implementing it and agreeing to pull back if it doesnt seem to work.

Source: Adams, K. & Galanes, G. J. (2009). Communicating in groups: Applications and Skills. USA: McGraw-Hill.

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