Professional Documents
Culture Documents
15. Patients expect that the physician and the medical assistant will instruct
them in a manner
that will enhance their health and provide positive results.
a. Flexibility
b. Initiative
c. Credibility
d. Confidentiality
16. Medical assistants must make it a rule never to discuss a patient with
anyone unless
information must be shared for patient care and treatment.
a. Credibility
b. Initiative
c. Loyalty
d. Confidentiality
17. Kind words and compassion go far in building trust between the medical
assistant and
patients.
a. Dependability
b. Flexibility
c. Loyalty
d. Courtesy
18. The physician should not reveal confidential communication or
information without the
consent of the patient even if provided by law.
a. True
b. false
19. The patient has no right to make decisions regarding the healthcare that
is recommended
by his or her physician.
a. True
b. False
20. It is not the obligation of the physician to cooperate in coordination of
medically indicated
care with the other healthcare providers treating the patient.
a. True
b. False
21. All of these are elements of an informed consent except
a. The patients diagnosis
b. The risks and benefits of a proposed treatment or procedure
c. The risks and benefits of not receiving or undergoing a treat or
procedure
d. The amount of money involved for the whole treatment
22. Physicians sometimes ask patients to phone the office to report on their
conditions a few
days after their office visit.
a. Inquiries about bills
b. Participating provider
c. Inquiries about fees
d. Satisfactory progress reports from patients
23. There may be calls from the accountant or auditor or calls regarding
banking procedures,
office supplies, office maintenance.
a. Routine reports from hospitals and other sources
b. Request for assistance with insurance
c. Office administration matters
d. Request for referrals
24. All of these are information to be obtained from the patient when calling
the pharmacy
with new or refill prescriptions except
a. Patients symptoms and current condition
b. History of this condition
c. Treatments the patient has tried
d. Physicians name
25. In order to determine the length of time needed for the appointment,
the medical assistant
should
a. Offer directions for reaching the office
b. Offer the patient a choice of the dates and times
c. Obtain patients full name, birth date, address and telephone number
d. Determine the patients complaint and the when the first symptoms
occurred.
26. If there is a need for the physician to send a consultation report, the
medical assistant
should
a. Enter the mutually agreeable time in the appointment book
b. Explain the financial arrangement when the appointment is made
c. Search for the appointment book for the first suitable appointment
time and alternate time
d. Determine whether the patient was referred by another physician.
27. All of these are the information provided to the diagnostic facility in
scheduling outpatient
admissions and procedures, except
a. The specific test needed
b. the patients diagnosis
c. Date and time of the test
d. Instructions concerning the preparation for the test
28. All of these are the information provided to the diagnostic facility in
scheduling outpatient
admissions and procedures, except
a. The demographic information for the patient including insurance policy
numbers and addresses for filing claims
b. The name, age, address, and telephone number of the patient
c. Date and time to report for the test
d. Special instructions for the patient or special anesthesia requirements
e. The need of any urgency for test results
29. The initial step for Scheduling Inpatient Admissions.
a. Telephone the diagnostic facility and schedule the admission
b. Note arrangements and the admission on the patients chart
c. Obtain an oral or written order from the physician for the admission
d. Determine the physician and patient availability if the admission is not
emergency.
48. Patients have no right to know the identity of the physician, nurses, and
others involved in
their care as well as those involved are students, residents and other
trainees.
a. True
b. False
49. The patient should not refuse to participate in proposed research studies
or human
experimentation affecting care and treatment.
a. True
b. False
50. All of these are information that the patient has the right to be informed
except:
a. Hospital policies and practices
b. Available resources for resolving disputes, grievances and , conflicts
c. Financial status of the medical facility
d. Hospital charges and payment methods