LondonSchoolof

Management&
Leadership

59Dec2016

UK,London

4,995+Vat

Learnpracticalsolutionsforyourmanagementandleadershipneedsover5dayswiththisintenseand
interactiveprogramme

CourseInstructor

CourseDirector1hasanextensiveseniormanagementexperienceinbluechipcompaniesincludingTesco&
Kingfisher.

CourseDirector2istheSeniorFinancialEconomistwith25yearsofCorporateBanking&Treasuryexperience.
FormerGroupTreasurerofFortePLC&ofTheThomasCookGroup.

CourseDescription

Howcanyourecruit,train,motivateandretainstaffinordertoachievetargetsandbonusesandwhat
techniquescanyouusetoleadthem?Thiscoursewillprovideyouwiththeanswerstothesequestions.Over
fivedays,thisprogrammewillofferyoupracticalsolutionsforyourmanagementandleadershipneeds.This
courseoffersunparalleledinsightintothenuancesofthefinancialsectorandtheuniquewayitoperates.
Crucially,itwillalsogiveyouthetoolsyouneedtotransformthewayyouandyourstaffworkandenableyou
tosucceedinanincreasinglycompetitivemarketplace.

Howwillthiscourseassistyou?

Apractical5daycourseformanagersinbankingandfinance,whereyouwill:

l Acquireanunparalleledinsightintothefinancialsectorandtheuniquewayitoperates
l Transformthewayyouandyourstaffworktoenableyoutosucceedinanincreasinglycompetitive
marketplace
l Learnhowtorecruit,train,motivateandretainstaffinordertoachievetargetsandbonuses
l Gaininnovativeleadershipandmanagementtechniquesandskills
l Effectivelymanagechangetogettheresultsyouwant

Agenda

Day1

TheLeadershipchallengetodayforFinancialBusinessLeaders

Crisis2008infinancialinstitutions

l Bankinghowisitchangingandhowdoesitneedtochange?
l Casestudiesonorganisationalchangeinfinancialinstitutionswinnersandlosersintimesofcrisis

Thepeoplecontextinfinancialinstitutionstoday

l Whatdopeopleinfinancialinstitutionswantfromworkrightnow?
l ExploringCareerAnchors
l ThechangeimperativethechallengeforBusinessLeadersindifficulttimes

Creativesolutionsforfinancialinstitutionsindifficulttimes

l Incrementalismandstepchangeinfinancialinstitutions
l Outoftheboxthinking:individualsworkontheirrealleadershipandbusinessissues
l Reframing,creativityanddecisionmakingtechniquesforfinancialinstitutionmanagers
l Thinkingstyles:individualprofiling
l Exercisestoapplythesetechniquestorealbusinesssituations

Realleadershipintodaysfinancialinstitutions

l TheminefieldofLeadershiptheory
l PracticalLeadershiptraitsthatcheckoutforreal:FinancialInstitutioncasestudies
l TheGreatBankingCrisisof2008howdidithappenandwhathavewelearnedaboutleadership?
l Whatpeopleneedfromtheirleadersindifficulttimes
l WhatkindofleaderamI?Individualquestionnaireandfeedback

Thefinancialbusinessleaderindifficulttimes

l Whywouldanyonefollowyouinacrisis?(leveragingyourleadershipstrengths)
l Valuesbasedleadership:Exercisestoexploreprofessionalvalues
l Personalcongruence
l EstablishingandconveyingyourbrandasaFinancialBusinessLeader(individualsworkonavisionto
inspiretheirteamsinthecurrentclimate)

Day2


LeadingandManagingOthersinFinancialInstitutionsinTimesofCrisis

Makingthemostofindividualdifferenceinfinancialinstitutionstoday

l Anintroductiontodifference
l Therootsofindividualdifference(groupexercise)
l Personality:whatitisandwhatthatmeansforleaders
l ExploringType
l Personalprofiling(aseriesofexercisesandquestionnairestoidentifypersonalitytraits)
l Makingthemostofindividualdifferenceindifficulttimes

Motivatingothersinfinancialinstitutionswhenthegoinggetstough

l Prevailingtheoriesofmotivation
l InvestigatingLanguagePatterns(NLP)todiscoversomeonesunderlyingmotivation
l GroupworktoidentifythesepatternsintypicalFinancialInstitutionsituations
l MotivationintheFinanceSector
l IncreasingyourrangeofinfluencingstylespracticaltechniquesfortheFinanceSector

Communicationsforimpactinfinancialinstitutions

l Reviewingyourthinkingandcommunicationspreferences
l Adaptingyourstyletoengageandconvinceothers(individualexercisewithfeedback)
l HighimpactpresentationsforFinancialInstitutionmanagers(techniquesandpracticesessions)

Learningreview

Day3

ManagingPerformanceinTodaysFinancialInstitutions

Selectingthetalentyouneedforfinancialinstitutions

l Selectiontechniqueschoosingtherighttooltomeettheneed
l Buildingthetalentpoolinyourteam
l Increasingyourhitrateatinterview(FinancialInstitutioncasestudiesandpairswork)

Thecoachstoolkit:essentialskillsandperspectivesforbankersrightnow

l Theleaderascoachindifficulttimes
l TheCoachstoolkit:essentialskillsandperspectives
l LifePositions
l EgoStatesandTransactions
l Listeningskillsexercise
l Creatingthequestionsthatgettothepoint

Coachinginaction

l Coachingtoolsandprocesses
l Usingacoachingprocess
l Practicesessions

Coachingdifferenttypesofperformanceinfinancialinstitutionstoday

l Diagnosingindividualperformance(casestudies)
l Inspiringanddevelopinghighpotentialindividuals(casestudiesandsmallgroupexercises)
l Dealingwithproblememployeestalentedbutnotmotivated

Managingpeoplecrisesinfinancialinstitutionstoday

l Managinglayoffsandredundancies
l Dealingwithunderperformance(individualworkwithfeedback)
l Givingbadnews(individualworkwithfeedback)

Day4

CrisisManagementinFinancialInstitutions

Influencingwithnonfinancialmanagers

l Gaugingunderstandingofkeymessages
l Translatingtechnicaltermsandjargon
l Usingwordpicturesandmetaphors
l Usingpersonalfinancialexamplestoclarify
l Playbacktoensureunderstanding
Leadingchangeindifficulttimes

l Thechangeclimatetoday
l Theprinciplesofeffectivechangemanagement
l Changecasestudy
l Changeinfinancialinstitutionswhogetsitright,whogetsitwrong?
l Techniquestosupportothersthroughchangeandcrisis
l Canyouchangeanothersbehaviour?

Managingconflictintodaysfinancialinstitutions

l Establishingtherootcausesofconflict
l Conflictmodes
l Identifyingyourconflictstyle
l Exploringalternativeapproaches
l Thestagesofconflict:productiveandunproductive
l ThePowerofInfluence
l Mediationtechniques(individualworkwithfeedback)

Impact&influenceinfinancialinstitutions

l Thepowerofinfluence
l CrisisintheKitchen:problemsolvingcasestudy

Day5

CareerStrategiesinFinancialInstitutionsaftertheCrash

Crossculturalchallenges

l Exploringtheunwrittenrules
l Effectivecrossculturalcommunication

Leadingahighperformanceteamintrickytimes

l Creatingabalancedteam
l Buildingteamcapabilityandperformance
l Teamprocess(exercise)
l Increasingyourpersonaleffectivenesswithinateam(individuallearningreviewfollowingexercise)
l Leadingcomplexornontraditionalteams

Drivingyourcareerinthe21stcenturyfinancialinstitution

l 21stCenturycareerpatternsinstabilityandcrisis
l DrivingyourdevelopmentasaSeniorFinancialManager
l GoalsettingandPersonalDevelopmentPlanning
l Identifyinglifestages
l Timeaudits
l Settingmeaningfulpersonalandprofessionalgoals

Supportresourcesforpersonaldevelopmentplanninginfinancialinstitutions

l Managingkeyrelationships
l Findingdevelopmentthatworksforyou(supportedpairswork)
l PersonalDevelopmentPlanningapproachesandformats(individualexercise)
l Creatingasupportnetwork
l Maintainingmomentumandmanagingstress
l Creatingasupportnetwork

Increasingimpact

Competitiveteamexercise

Programmereviewandpersonalchangeplanning

Coursesummaryandclose

Abouttheinstructors

ThiscourseistaughtbytwoCoursesDirectors

CourseDirector1

Sheisabusinessbehaviourspecialist,coachandorganisationalchangeconsultant.Shelecturesinworkplace
psychologyattheUniversityofWestminsterandhasrecentlycoauthoredFinanceandMarkets,atextbook
fornewentrantstothefinancesector.

Herscopeincludesallofthepsychologicalaspectsofmanagementandbusinessdevelopmentincluding
leadership,teams,businessinnovation,strategydevelopmentandallaspectsofincreasingpersonalimpact
andleadingothers.Herstyleisenergetic,informed,hardhittingandhumorous.

Shehasextensiveseniormanagementexperienceinbluechipcompanies,broadbusinessconsultancy,
organisationdevelopment,changemanagement,teachingandcoachingskillsandanexceptionallyimpactful
approach.

Shespentthefirst20yearsofhercareerinbluechipretailorganisationsinseniortradingandchange
managementroles.Hercareerhasalsoincludedseniorlevelexperienceincorporatestrategy,HRandIT.She
movedintomanagementdevelopment12yearsago.

ShehasaMAfromCambridgeUniversity,aFoundationCertificateinPsychotherapyandCounsellingandisa
memberoftheInstituteofTransactionalAnalysisandisMyersBriggscertified.

CourseDirector2

Hebrings25yearsofcorporatebankingandtreasuryexperience.HebeganhiscareeratChemicalBank(now
JPMorganChase)inNewYork,androsewithinsixyearstobecometheHeadofChemicalBanksEastern
EuropeanRegion.HethenmovedtoMobilOilCorporation,workingincorporatetreasuryandtax,andbecame
headofMobilsoverseasbankingrelationshipsandintercompanylending.HewassenttoLondonas
CorporateTreasurerofMobilOilCompanyLtd.,responsiblefortreasury,insuranceandcustomercreditand22
executives.HethenbecameTreasurerforNorthernEurope.

HewasGroupTreasurerofFortePLCfor8yearsandGroupTreasurerofTheThomasCookGroup(treasury&
turnover$20billionandtreasuryprofit$24millionannually)for3years,managingateamof55treasuryand
tradingprofessionals.Hewasalsoresponsibleforthetreasurystafftraininganddevelopment.Forthelast14
yearshehasworkedasaCourseDirector,coachandconsultantacrossabreadthofbusinesssectorsand
coveringmostmanagementtopics.

HegothisBADegreefromYaleUniversityandanMAinInternationalEconomicfromFletcherSchoolofLaw
andDiplomacy.

Venue

CentralLondonHotelVenue,London,UK

AllcoursesareheldatfourorfivestarvenuesinCentralLondon,Zone1.Westrivetoprovideyouwitha
trainingenvironmentofthehighestquality,toensurethatthewholelearningexperienceexceedsyour
expectations.

Yourtrainingvenuewillbeconfirmedbyoneofourcourseadministratorsapproximately34weeksbeforethe
coursestartdate.

 WhyUs

Whyus

Wehaveacombinedexperienceofover60yearsprovidinglearningsolutionstotheworldsmajor
organisationsandareprivilegedtohavecontributedtotheirsuccess.Weviewourclientsaspartnersand
focusonunderstandingtheneedsofeachorganisationweworkwithtotailorlearningsolutionstospecific
requirements.

Weareproudofourrecordofcustomersatisfaction.Hereiswhyyoushouldchooseustohelpyouachieve
yourgoalsandaccelerateyourcareer:

Qualityourclientsconsistentlyrateourperformanceexcellentoroutstanding.Ouraverageoverallscore
awardedtousbyourclientsisnineoutoften.
Trackrecordwehavedeliveredtrainingsolutionsfor95%ofworldstop100banksandhavetrainedover
250,000professionals.
Knowledgeour150strongteamofindustryspecialisttrainersareworldleadingfinancialleadersand
commentators,ensuringourknowledgebaseissecondtonone.
Reliabilityifwepromiseit,wedeliverit.Wehavedeliveredover20,000eventsbothinpersonandonline,
usingsimultaneoustranslationtodelegatesfromover180countries.
RecognitionweareaccreditedbytheBritishAccreditationCouncilandtheCPDCertificationService.Inan
independentreviewbyFeefowescored96%onserviceand95%onproduct