year Quarter Call Volume Average Forecasting Simple Average

1 1 7322
1 2 7183 7252.5
1 3 6635 6909 7046.6666666667
1 4 7005 6820 6941
2 1 7803 7404 7147.6666666667
2 2 7849 7826 7552.3333333333
2 3 7863 7856 7838.3333333333
2 4 7393 7628 7701.6666666667
3 1 7518 7455.5 7591.3333333333
3 2 7580 7549 7497
3 3 8029 7804.5 7709
3 4 8178 8103.5 7929

Chart Title
9000
8000
7000
6000
5000
4000
3000
2000
1000
0
1 2 3 4 5 6 7

Quarter Call Volume

 Weighted Average Exponential Smoothing + Trend Exponential Smoothing

6936.8 7203.85
6929.6 6717.2
7330 6949.5
7666.4 7683.3
7846.8 7842.1
7625.2 7860.9
7549.5 7463.5
7524 7499.25
7792.1 7570.7
8013.7 7961.65

Chart Title

6 7 8 9 10 11 12

Quarter Call Volume

 Forecast error (Average) Mod Square

69.5 69.5 4830.25

274 274 75076
-185 185 34225
-399 399 159201
-23 23 529
-7 7 49
235 235 55225
-62.5 62.5 3906.25
-31 31 961
-224.5 224.5 50400.25
-74.5 74.5 5550.25
MAD 144.0909
MSE 35450.27

12
year Quarter Call Volume Nave Method
1 1 7322 -
1 2 7183 7322
1 3 6635 7183
1 4 7005 6635
2 1 7803 7005
2 2 7849 7803
2 3 7863 7849
2 4 7393 7863
3 1 7518 7393
3 2 7580 7518
3 3 8029 7580
3 4 8178 8029
year 1 1 1 1 2 2
Quarter 1 2 3 4 1 2
Call Volume 6809 6465 6569 8266 7257 7064
Sales 4894 4703 4748 5844 5192 5086

12000

10000
f(x) = 1.6324084922x - 12
8000

6000

4000

2000

0
4500 5000 550
 2 2 3 3 3 3
3 4 1 2 3 4
7784 8724 6992 6822 7949 9650
5511 6107 5052 4985 5576 6647

Sales

f(x) = 1.6324084922x - 1223.8603692104

00 5000 5500 6000 6500 7000