OUMH 2203 (Jan 2013)

PART A

a) The letter was returned (back) to the sender

b) The two brothers divided the apple among (between) them

c) The management announced recently that all staffs (staff) must clock in and out from next year.

d) In Singapore, many workers has (have) been retrenched.

2. It has been three weeks since we placedour order for invoice forms. You acknowledged the order on 23
August, but as we have not yet received advice of delivery, we are wondering if the order has been
overlooked.

Advise (verb) perbuatan : I advise you to come to school early/ I practice badminton every day
Advice (noun) nama : My advice is to come to school early/ My practice is on every Wednesday

When I arrived, the event had started

3.
ORIGINAL AMENDED
a. PLEASE Send your payment as soon as Please make your payment as soon as
possible. possible.
b. How much do you want to order Kindly state the quantity of purchase
PLEASE? required.
c. When can you deliver PLEASE? Please let us know your date of delivery.
d. PLEASE Finish the work today. Please submit your work by today.

4. a. Good morning ladies and gentlemen. Shall we start the meeting now?
Please be seated. Can I begin now?

b. If there is no other matters to discuss, we can stop here.

Does anyone have anything else to add? If there is none, then I think we can end the meeting here.

5. Terminate = stop / end

Endeavour = attempt / effort
Procure = acquire / obtain
Peruse = examination (noun); examine (verb)
PART B

Pan Sutera Pacific I,

12, Jalan Pinang 2/6,
87000 Kuala Lumpur,
Selangor.

30 MAY 2013

The Manager,
Sabah Shell Petroleum,
P.O.Box 800025,
87021 Labuan,
Federal Territory of Labuan.

Dear Sir,

Overbooking of Conference Room

We regret to inform you that your reservation for Mutiara Conference Room for your seminar to be held on 24
August 2013 has to be cancelled due to the error of my staff who has earlier booked the said room for another
international business convention to be held on the same date.

We would like to sincerely apologize for the error and inconvenience caused by the overbooking in our hotel.

However, we would like to offer you to hold your seminar on the same date in our affiliate hotel in Jalan
Mayang instead. Pan Sutera Pacific II can similarly offer the equal quality of service and adequate facilities
with an additional 20% discount offer as your event coincides with the celebration of the hotels 10 th
anniversary.

We are looking forward to hearing a favourable reply from you and sincerely hope that our long established
goodwill could still be extended in years to come.

Yours faithfully,

(ALI B ABU BAKAR)

The Sales Manager
 Students Favourite Activities During Leisure Hours

Intro A survey was recently carried out to gauge how learners would spend
a. Obj their free time in Malaysia. Specifically, the research focuses on OUM students
on what they would do during their leisure time.
b. The results of the findings have shown that the most popular activity
Findings among males and females was accessing the internet with more males than
females. This trend is probably due to the fact that males are more inclined to
technical operations. Coming next in the second spot in the list of favourite
activities among OUM students was exercising. The males were notably more
active than the females where the number of males was twice as much as the
females. Genetically inborn, most men prefer physical activities more than their
counterparts. Moreover, men prefer more to indulge in keeping fit.
Watching television (TV) was notably popular too. Standing in the third
position after accessing internet and exercising, watching TV was also popular
among males than the females. Maybe, men have more free time at home
compared to women who have to do house chores like cooking and washing.
Unlike accessing internet, watching TV and exercising which gain more
interest among the males, reading and shopping were more popular among the
females. More women than men were found to prefer reading and shopping to
other types of activities. Maybe women love reading more than men as this
activity does not need physical exertion. Similarly, more women were found to
spend their free time on shopping compared to men.
All in all (In conclusion), males were found to be more interested in
accessing the internet, exercising and watching TV during their free time
compared to women. On the other hand, females tend to spend their free time
more on reading and shopping.
 MEMORANDUM

TO : Mr Sani, the General Manager

FROM : Ali Abu Bakar, the Human Resource Manager

DATE : 7 July 2013

SUBJECT : Frequent Accidents Involving the Companys Express Buses

Results from a thorough investigation on the above matter are as follows:

1. Drivers were speeding on the highway due to their negligence of the risk caused on the passengers as well as
other road users

2. Drivers were also found to take drugs to stay awake during long hours of driving

3. Drivers also admitted that they also talked on the mobile phone while driving thus causing poor concentration
and coordination.

To reduce the number of accidents, a comprehensive course on road manners while on the wheels would be
immediately drawn up for your consideration and approval.

In addition, I would propose to include a substitute driver or co-driver to assist in driving while travelling on a
long distance thus may help in reducing the number of casualties and unnecessary compensation.

Attached herewith is the proposal for your consideration.

Acd
PART C

Name (optional)
Address

8 JULY 2013

To Whom It May Concern,

American Franchise,
Lot 123, Wisma Mutiara Mas,
Damansara Mutiara,
23300 Kuala Lumpur.

Dear Sir / Madam,

American Franchise

With reference to your advertisement in The Star newspaper dated 7 July, we would like to obtain more
information about the franchise offered.

We would appreciate it if you could supply us with a brochure, pamphlet or booklet that enables us to gain a
better understanding on the nature of a franchise business as we are still new in this industry.

Kindly provide us with the necessary information on the establishment of this business, its terms and condition
and/or contract required and whether a useful website is readily available for viewing.

We are looking forward to hearing your favourable reply.

Yours faithfully,

(JOHN AJIM)
The Regional Manager,
Hap Seng Enterprise.

American Franchise,
Lot 123, Wisma Mutiara Mas,
Damansara Mutiara,
23300 Kuala Lumpur.
Tel: 03-2222000 ext 202
Fax: 03-2222001.

10 JULY 2013

Mr John Ajim,
The Regional Manager,
Hap Seng Enterprise,
Address

Dear Sir,

American Franchise

Thank you for your letter of 8 JULY enquiring about our franchise business opportunity.

We were first established in 1971 as a food-chain company based in California focussing on hotdogs,
hamburgers and burgers. With only one restaurant in existence in the 70s, we have improved our products in
terms of taste, quality, quantity and outlook and since then, we have expanded tremendously across the region
with 73 branches in North and South of America, and another 23 in the Europe. We are currently looking for
opportunities to penetrate into the Asian region with the first chain being set up in Kuala Lumpur, Malaysia.

For your information, our products are of the best quality with the best competitive prices.

We have enclosed a brochure for your kind consideration. You can also access our website at
Http:///www.americanfranchisehotdogs.com for further clarification.

Please do not hesitate to contact me if you would like any further information. I

Yours faithfully,

(James Serigan)
Chief Executive Officer,
Marketing Division,
American Franchise.