ONLINE BANKING QUESTIONNAIRE

(This survey is designed to understand Internet users perspectives on Online banking, their experience with Online banking, and
their expectations on Internet banking services, and Demonetization Effect on Online Banking. Only summary measures and
conclusions from this survey will be reported. Your participation in this survey is greatly appreciated.)

Name

Address

Mob. No.
General Questionnaires

1. Gender Male Female

2. Age Below 20 21-30 31-40 41-50 50+

3. Occupation Student Service Self Employed Others

4. Annual Income (approx) Nil 1L 2.5L 2.5L 5L 5L& more

5. Educational Qualification Under Graduate Graduate Post Graduate

Project Based Questionnaires

6. Are you aware of Online Banking? Yes No

7. Do you use Online Banking? Yes No

8. Approximately in which year you started Online Banking Service? ___________________________

9. If No, why? Lack of knowledge Security Threat Others N/A

10. How often do you use Online Banking Service? Weekly Monthly N/A

11. What were your reasons for choosing online banking services?
To save time 24 hour access Demonetization effect Others N/A

12. What kind of services are you providing in online banking?

Utility payment Fund transfer Online Ticket booking Online purchases N/A

13. Please state personal financial management software programme that you are using for online transaction
Particular banking application Digital wallet N/A

14. Could you please state the bank that you are using its e-banking services
Nationalized Bank Private Bank N/A

15. Do you still want to continue the online banking services after the effect of demonetization phases out?
Yes No N/A

16. Do you think online banking service after demonetization?

Increased Decreased No effect

17. Overall, how much satisfied are you with online banking service?
Very satisfied Satisfied Neutral Unsatisfied Very unsatisfied

__________________
(Signature)