Professional Documents
Culture Documents
Results of
Interpersonal Relations
Chapter 9
Need Social
Synergy Conflict
Satisfaction Support
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Interpersonal relations and group processes Members may identify a little or not at all with the
pervade all organizations and are vital in groups goal
managerial activities Members may satisfy needs just by being members
Interpersonal dynamicstypes of interactions Behavior of individuals both affects and is affected by
Between individuals the group
Between groups Accomplishments of groups are strongly influenced by
Between individuals and groups the behavior of their individual members
The work group is the primary means by which
managers coordinate individuals' behavior to achieve
organizational goals
The behavior of individuals is key to the groups success
or failure
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1
9.1 Stages of Group Development
A General Model
of Group Dynamics
Four-Stage Development Process of Groups
1. Mutual acceptance
2. Communication and decision making
3. Motivation and productivity
4. Control and organization
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Categorization of
Groups
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Factors Affecting
Group Performance
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2
Group Performance Factors Group Performance Factors (contd)
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3
Group Performance Factors (contd) Intergroup Dynamics
Group Cohesiveness
Is the extent to which a group is committed to staying Primary Factors Influencing
together Intergroup Interactions
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Factors Affecting
Group Decision Making
Group
Group
Groupthink Problem
Polarization
Solving
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4
Group Decision Making (contd) 9.6 The Groupthink Process
Group Polarization
The tendency for a groups average post-discussion
attitudes to be more extreme than its average pre-
discussion attitudes (risky shift or toward a more
conservative view)
Why Polarization Occurs
Increasing confidence from shared opinions
Persuasive arguments convincing weaker supporters
Individuals substituting group responsibility for
individual responsibility for the decision
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Leaders Insulation of
Strong group promotion of the group
cohesiveness a preferred from experts
solution opinions
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5
Group Decision Making (contd) Organizational Behavior in Action
Helps in judgmental problem-solving situations Which of the groups to which students commonly
belong could be defined as command groups?
Produces more and better decisions
What conflicts could occur when informal and formal
Helps in solving complex problems
groups overlap in an organization?
Creates a greater interest in the task
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Nominal
Brain- Delphi
Group
storming Technique
Techniques