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Do Not Touch
Allow to cool before
handling
i. Click on the Start button and check the left and right of the Antenna Pointing LEDs are flashing
green.
Note:
Depending on the strength of the magnetic interference, you may be required to rotate the iSavi terminal for more than one revolution
in this axis.
4. Where can I check the default SSID and password of the Wi-Fi connection?
The information is available on the product label, below the serial number.
13. Azimuth and elevation are correct, but global beam (satellite signal) is not available.
Ensure that there is no blockage in between your iSavi and the Inmarsat satellite. There must be a
clear line of sight between your iSavi and the satellite. Shift the location of your terminal until the Exit
Pointing Mode LED shows flashing green, indicating that the global beam (satellite signal) has been
detected.
15. iSavi terminal is registered to the network but failed in data activation.
i. Your iSavi needs a signal strength of at least 42dB to perform at an acceptable service level. Check
the signal strength of your iSavi on the Control app or Web Console and if the signal strength is
below 42dB, power down the terminal and repeat the set up procedure again. Take extra care to
ensure that you have a signal strength of at least 42dB during the set up.
ii. If you have a prepaid subscription, check your balance to ensure you have sufficient credit to make
a data connection. Check the APN settings on the Data Profile under Data via the Web Console. By
default, the APN settings should be read from the SIM card, unless you have specified to use another
APN instead of the one defined on the SIM card.
17. All LEDs are off after the terminal registered to network. How do I check the terminal
status?
You can check the LED status by pressing the Exit Pointing Mode Button once. Please refer to LED Status
Quick Reference Guide. Alternatively, you can check the status via the Web Console or Control app.
24. Where do I download the Quick Start Guide, User Guide and LED Status Quick Reference
Guide?
You can get these documents from www.wideye.com.sg. Navigate to Support>Downloads>Manual to
search and download the documents.
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Weight
Overall Terminal
880g 1.94lb
Transceiver
620g 1.37lb
Standard Battery Pack
260g 0.57lb