SCOTT S. SRAMEK https://www.linkedin.com/in/scottsramek ssramek@aol.

com
Las Vegas, Nevada 89147 Mobile: (408) 489-0505

CUSTOMER RELATIONS SUPERVISOR / MANAGER

Account Management / Data Tracking & Expediting / Process Improvement / Training / Special Events
Call Centers / CRM / Global Customer Support & Satisfaction / Logistics / Troubleshooting
Consistently commended for resourcefulness, leadership, work ethic, global orientation and tireless commitment to
always putting the customer first. Set priorities and detailed timelines, working with a sense of urgency to get the
job done in industries as diverse as dental device manufacturing, healthcare, sporting goods and insurance.

Career History & Highlights

Agency Owner / Producer, Farmers insurance, Scott Sramek Agency, 2014-2016. Managed agency that sold
auto, home and life insurance. Secured all required licenses, built-out office, and managed payroll, phone and all
utility services. Marketed and sold insurance products through various avenues.
Sales Representative, Jim Ferry & Associates, 2011-2013. Promoted, marketed and solicited purchase orders for
sale of companys product lines on behalf of numerous manufacturers and distributors.(Company marketed and
sold shooting sports products to commercial and Law Enforcement). Traveled extensively, calling on customers
throughout S. CA territory. Built lucrative book of business by showcasing products at numerous trade shows.
Inside Sales Manager, CPC Scientific, Inc., 2010-2011.Developed new customers via e-mail and phone calls for
this small company that sold peptides to research organizations, universities and other entities. Published well-
received monthly newsletters, built trusting relationships with customers, and tracked customer orders. Effectively
utilized Sages CRM system, a full-suite solution comprising sales, marketing and customer service automation.
Customer Care Supervisor, Align Technology, Inc., (NASDAQ-ALGN), 2007-2009. While maintaining
responsibilities as Customer Care Specialist, assumed close management of three people for this industry-leading
dental device company. Trained one person to handle expediting requests, providing time to personally handle
most complicated customer issues. Received highest rating possible for customer satisfaction. Utilized the following
systems: JD Edwards; Quickstream; Business Objects; Datasweep and Sharepoint.
- Rapidly expedited customer requests, bringing hundreds of stalled cases back on track.
- Overhauled shipping method to better expedite shipping of demonstration product.
- Fielded dozens of calls from Territory Managers to assure the quick resolution of difficult issues.
- Trained Costa Rica Manufacturing Production Control staff on re-posting orders and troubleshooting cases.
- Recommended pertinent topics to training team, boosting team effectiveness and customer satisfaction.
Customer Care Specialist, Align Technology, Inc., 2005-2007. Selected by Director of Customer Care to move
from Production into Customer Care Department.
- Rapidly brought troubled cases back on track for top clients, Drs. Lemchen and Salzer. Resolved cases in
record time, resulting in selection by CEO as single point of contact for major account.
- Expedited cases quickly for Customer Care, Territory Managers and other company management.
- Juggled a spreadsheet of between 200 and 600 cases a day until requests were completed.
- Developed effective strategy for Order Entry conversion to Mexico and Costa Rica.
- Played key role in assuring website was constantly updated.
- Consistently provided after-hours support for Japan and Europe to resolve important customer issues.
Production Systems Analyst, Align Technology, Inc., 2004-2005. Selected to join manager who transitioned from
Production Planning to Systems Analysis organization.
- Created reports as a Business Objects developer, training dozens of employees in basic use of the system.
- Continually modified and improved reports for several departments.
Production Planner, Align Technology, Inc., 2000-2004. Within five months of joining the company, sent to Costa
Rica for more than a month to launch new facility that employed 35 personnel. Acquired competency in Spanish.
- Set up facility, helped resolve production issues, and made sure cases got to CA headquarters on time.
- Assured order issues were quickly detected and served as liaison between Costa Rica and US operations.
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BS, Political Science, San Diego State University