GENERAL INSURANCE

EVERY NEEDS PROTECTION

Jubilee General is proud to announce the launch of Musafir

VOLUME 11/ISSUE 4 Android App Bus Passengers Personal Accidents

Insurance.

02 Every Musafir needs Protection

04 Cricket Tournament This issue covers articles on Digitalization and Global Retail Resolution,
Cricket Tournament, Terrorism and People Behind it. In addition to this,
08 Managing Risk
the issue also covers a Historical Monument in Karachi and Customers
09 Terrorism Insurance Testimonials.
16 Flag Staff House
18 Musafir - Urdu Article
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02 > VOLUME 11 / ISSUE 4
 Cricket a Game of Glorious Uncertainties, Expectations, pressure,
commitment, failure, winning, prayers, shouts and what not! Yes, this is

JGI
what cricket is all about and it all happened in full color at the 10th
Edition of Jubilee General Insurance Cricket Tournament, played on the
UBL Cricket Ground, Federal B Area, Karachi from November 2015
to December 2015.

CRICKET
Like every year, the tournament featured with eight inter-departmental
teams from JGI Head Office and Karachi branches. Jubilee Zebras
entered the tournament as the defending champions 2014. Jubilee Lions
the unbeatable team of the tournament eventually won the tournament
by Fasihuddin Khan, Manager- Operations by beating Jubilee Cheetahs in the final by 16 runs.

The tournament saw couple of upsets with Jubilee Tigers & Jubilee Hawks; both were eliminated at the group stage just
because of their casual performance.

THE FINAL MATCH, Mr Kamran Arif the captain of Jubilee Lions won the toss and elected to bat first and registered 120
runs as a target for Cheetas to win. In reply cameo innings of Mr Khawar and Mr Tariq developed hopes for them to win
but the bowlers of Lions bowled well and restricted the Cheetas to 104. Ather Jafferis outstanding allround performance
earned him the man of the match award. Mr Atiq A Mahmudi-Executive Director, Mr Hashim Shamim-Advisor, Mr Azfar
Arshad-EVP Operations, Mr Nawaid Jamal-CFO & EVP Finance, Mr Nadeem Irshad-EVP A&H and Mr Imran Mughal-EVP
CRO & Head of ERM attended and witnessed the final match as special guests.

There were recognitions, Mr Mubeen Amin of Jubilee Rhinos - the man was named Player of the Tournament for his
performance in smiting boundaries, sixers and making quick runs and Mr Munir Ul Haq declared as the best commentator.
Jubilee General also presented a memento to the organizers of the tournament for their continued services for last one
decade to arrange and organize all the sports activities with the true spirit and colors.

Following players received the man of the match awards from JGI special guests for their respective matches:

TEAMS Winner Man of the Match

Jubilee Zebras vs Jubilee Cobras Zebras Muhammad Ali

Jubilee Lions vs Jubilee Panthers Lion Syed Ather Ahmed Jafri
Jubilee Tigers vs Jubilee Rhinos Tiger Faisal Ahmed Khan
Jubilee Hawks vs Jubilee Cheetas Cheetas Akbar Allauddin
Jubilee Lions vs Jubilee Hawks Lions Sheikh Misbah Uddin Ahmed
Jubilee Cobras vs Jubilee Rhinos Rhinos Mubeen Amin
Jubilee Panthers vs Jubilee Cheetas Cheetas Mr Khawar Kamran Siddiqui
Jubilee Tigers vs Jubilee Zebras Zebras Mr Arif Latif & Faisal A Khan
Jubilee Hawks vs Jubilee Panthers Hawks Syed M Zia Ali
Jubilee Rhinos vs Jubilee Zebras Rhinos Mr Fasih Uddin Khan
Jubilee Lions vs Jubilee Cheetas Lions Mr Waqar Afzal
Jubilee Cobras vs Jubilee Tigers Cobras Syed Kashif Hussain Shah
Semi Final

Jubilee Cheetas vs Jubilee Zebras Cheetas Syed Ather Abbas

Jubilee Lions vs Jubilee Rhinos Lions Mr Waqar Afzal
Final
Jubilee Cheetas vs Jubilee Lions Lions Syed Ather Ahmed Jafri

04 > VOLUME 11 / ISSUE 4

VOLUME 11 / ISSUE 4 < 05
 The Curious Case of
DIGITALIZATION AND GLOBAL
RETAIL REVOLUTION
by Mehlub Usmani, Deputy Manager- Ratail Sales

The economy of Pakistan has not

been performing well for the past few
years. The country has seen little growth and
penetration of the insurance industry too has not
risen above the low rate of less than 1%. Domestically,
the real challenge for the industry lies in securing a higher
contribution in the GDP and breaking out of its stereotyped,
conventional mold.

Taking a glance at the rapidly evolving retail culture around the globe, the
insurance industry is yet to transform and collect itself to keep pace. With
wide scale digitization and an increasing dependency upon the Internet of
Things (IoT), the exchange of information has become quick and easy. It has
made buying, selling, marketing and advertising of products and services targeted
and experience based. There is a readiness in big brands to adapt to ecommerce and
switch to the fancy User Experience (UX) based carting solutions. There is a stress upon
enhancing the user experience and building interactive interfaces to attract and facilitate
customers and engaging them in ones products and services.

Moreover, with the recognition of big data, there is now greater scope for the insurance industry
too to compete at a fair advantage and make their product positioning more targeted. Retail and
tech giants like Google, Facebook, Target, Amazon, Walmart, Macys and Yahoo have become
data banks for retail portfolios. These giants hoard up information on their customers and users
which could be used by other brands to their advantage. For instance, Facebook would know the
number of people who like to travel, or travel frequently, or what their health status is and what their
interests and hobbies are. All of this information, collected by these tech and retail giants on a regular,
real-time basis, makes it of high value to other businesses and could be used favorably.

Digitally, relevant data can also be conveniently analyzed and assessed. The number of visitors on your
website, the number of people clicking through your products, the bounce rate and ROI (Return on Investment)
on your campaigns can all be tracked and monitored on a real-time basis and tweaked and altered as you
see the results. According to a Harvard Business Review, a smartly devised digital program can lead to a 65%
reduction in cost, a 90% reduction in the turnaround time on key insurance processes and improve the
conversion rates by 20%. Furthermore, another interesting finding of the Harvard Business Review study was
that most insurance companies are focusing 83% in marketing and 78% in sales but lag behind when it comes
to customer retention. The ability to service customer digitally with efficiency cannot be overlooked.

There is also a hope for fairer and healthier competition in the industry now with the arrival of insurance
aggregators in the market. The comparison of quotes and the listing of products and feature comparison had
never been easier. Moreover, this gives a chance to the companies to upsell and cross sell their products and
make their new and existing customer bases strong.

Digital data, a strong online presence and e-sales could help insurers figure out a driving score. Digitization
makes it easier for the insurers to figure out which customers to attract, where to look, how to channel and
target, how to be everywhere and how to decrease payouts for fraudulent claims. However, to gain a firm
footing in the digital world, the biggest challenge for the insurers to find their way around right now is
adaptability and willingness.

06 > VOLUME 11 / ISSUE 4

 world, its clear
ing ly int er co nn ec ted and uncertain
In todays increas velocity of risk and
sc ap e is changing. Both the ce
that the ris k la nd atically. Risks that on
wh ich the y sp re ad has risen dram e the no rm.
extent to remote have also be
com
ob ab le an d ev en lop a
seemed impr es , companies need
to deve
tur bu len t tim
To traverse throu gh me out of the
Th is co m bi ne s the capability to co
new trait: resilience
. constantly
oc ks wi th the de xterity to adapt to
of sh
immediate impact
nd itions .
changing co nverging on risk
ss ive ly m an y bu sinesses are now co innovative
Pr og re
ris k m an ag em ent. Theyre exploring
resilience as well as llaborating more
ing vo la tile threats, including co
ways of m an ag ware behaviour
rn m en ts, en courage more risk-a
closely with go ve tic organisa-
wn int er na l ba rri ers to ensure a holis
and breaking do
risk. planning
tional response to rld wi de are using scenario
mpa nie s wo
Therefore many co d theyre adopting
de rst an di ng of global risks. An
to get a be tter un between their
d inc en tiv es to help close the gap
by Imran Mughal, Chief Risk Officer-EVP new processes an a risk-aware
at io na l ris k ap proaches, and foster
strategic and oper
ht
culture. need to find the rig
ris ks an d op po rtunities: There is a
Balancing pursuing success!
oiding failures and
balance between av

Consider Question
everything everything
Mission Impediment
driven Protection to progress
Business
accelerator

Success
Fear

Risk aware

Confidence Proactive
dynamic
innovative Reactive

Precision
analytics Event driven
Risk agile rigor Check list
smarts

The new The old

risk mindset risk mindset

There is no fit for

all solution, but every
organization has some risks
and opportunities, which
needs risk management;

08 > VOLUME 11 / ISSUE 4

 by Hassan Makhdum, Deputy Manager Marine Claims

Terrorism can be described as the unlawful use of violence and intimidation in the pursuit of
political, economic, religious or social aims. In recent years terrorism has become one of
greatest threats to the world's future. There are many forms of international terrorism such
as biological, chemical, nuclear, and environmental. Collectively, these entities make
terrorism a destructive threat to humanity.

In the world today, there is a growing trend in violence, internationally, in the form of
terrorism. It is present in our everyday lives and exists in every part of the world with
variation. Terrorism takes on many forms and has affected our lives in one way or another.
In certain situations it has impacted us directly either with the loss of a loved one or indirect-
ly by heightened security at the airports causing delays, sudden drop in a stock values we
own, or emotionally by the countless reports and images displayed by the media. During
the last twenty years, new terrorist groups have sprung up all over the world and the
governments around the world are trying to find solution to this challenge.

According to a report published by Institute of Economics and Peace the number of lives
lost to terrorism increased by 80% in 2014, reaching the highest level ever recorded at
32,658 as compared to 18,111 in 2013. According to the third edition of the Global
Terrorism Index (GTI), this increase represents the largest yearly increase in deaths ever
recorded. Statistical analysis of the patterns of terrorist activity since 1989 found that there
were two factors most closely associated with terrorism. These are the levels of political
violence committed by the state, and the level of armed conflict within a country. The report
finds that 92% of all terrorist attacks between 1989 and 2014 occurred in countries which
political violence by the government was widespread, while 88% of all terrorist attacks
between 1989 and 2014 occurred in countries that were experiencing or involved in
violent conflicts The economic cost of terrorism reached its highest level ever in 2014 at
US$52.9 billion, an increase of 61% from the previous years total of US$32.9 billion,
about tenfold increase since 2000.

In these perilous and uncertain times one needs immediate financial protection from any
and all future losses due to terrorist activities. This is where Jubilee General Insurance
Company Limited fulfills its role as a reliable partner on which both individuals and corpo-
rations can depend on. Jubilee General offers multiple packages in regards to terrorism
insurance with variation in the scope of cover. Initially restricted cover were being offered
with T3 wording which only provided coverage for terrorism, Jubilee General now offers
wider coverage through other terrorism insurance packages such as LMA 3030 which
covers terrorism and sabotage, along with LPO 437 & LMA 3092 which also cover riot &
strike, civil commotion and malicious damage. Jubilee General also offers additional
coverage under AFB PV (political violence) which covers damage in regards to insurrection,
revolution, rebellion, war & civil war etc. Globally terrorism insurance is considered to be a
complex product for insurance companies, as the odds of terrorist attacks are very difficult
to predict with enormous potential liability. This combination of uncertainty and potentially
huge losses makes the setting of premiums a difficult matter. However Jubilee General
Insurance Company Ltd is committed to providing its customers with maximum security and
assistance in these precarious and unpredictable times by offering them these unique
packages which have become a necessity in these times at the right cost.

VOLUME 11 / ISSUE 4 < 09

 Meeting with forward team and people behind it!

Fareeha Hasan,
Officer Marketing
Head Office
Being a coordinator for
Forward, it is my responsibili-
ty to collect articles from
people. I really enjoy my
frequent and friendly interac-
tion with others. I like finding
new ways to do different tasks
Tauseef Hussain Shah, Head of Marketing and enjoy brainstorming
I welcome you to the annual issue of sessions. Maintaining forward
Forward. I am extremely delighted to share with is not a job but a passion for
you that we have successfully published 44 issues me and I feel that my efforts
of Forward in 11 years. I would like to express my ultimately have a positive
sincere gratitude and appreciation for the valuable impact on people.
feedback received on all the previous issues. Our
aim is to make this newsletter an effective medium
to connect and communicate with our readers
regarding current and future plans of Jubilee
General Insurance. Moving forward, we aim to
further improvise on our newsletter and bring
exciting and significant information to you. I hope
you enjoy reading this issue. We value your
feedback and look forward to your continuous
support for the future issues.

Please share your motivation behind writing articles(s)

in Jubilee Generals Corporate Newsletter Forward

Azam Khan, Vice President

Administration
I play role of a coordinator in various events of the
Imran Mughal, Executive Vice company and insurance industry. Therefore, knowing
President Chief Risk Officer & the importance of the event, content, information and
Head of ERM Dept. people, I aim to contribute in getting people aware
Enterprise Risk Management Dept. of these activities.
My main source of inspiration behind
writing articles in our newsletter is that
I take pride in sharing innovative
insurance solutions provided by
Jubilee General. Moreover it is my
goal to share information and enable
readers to know about the latest
trends and developments in the
insurance industry globally.
 Munaf Ahmed Khokhar,
Vice President
The level of motivation is too
high when we write for Forward
newsletter. It undeniably
provides a platform for us to
express new thoughts, ideas,
experience and events. It also
gives us an opportunity to
advertise new product informa-
tion and get fresh information
about the market as well.
Iqbal Yousuf Siddiqui, Senior Manager
Administration, Head Office
I am honored to be a part of our hardworking and
dedicated team of FORWARD magazine by doing
Urdu translations of articles. This definitely helps to
spread out the message of Jubilee General Insurance
Co Ltd even more easily and effectively among the
masses.

Maliha Shuja, Senior

Manager Operations
Administration,
Head Office
I have been writing on and
off for our company
newsletter for almost 4
years now. It provides me
great platform to express
and share insurance
related concepts, thoughts
and details on our prod-
ucts in general.
Jahangir Chughtai
M.A, Advisor Marketing
I have been a writer of Daily
Jung, the largest circulated
newspaper of Pakistan operat-
ing internationally. I wrote
Hassan Makhdum, Deputy Manager
several articles on insurance in
Marine Claims Head Office
80s & 90s which were not
My main source of motivation behind writing articles in
introduced in Pakistan those
Jubilee Generals newsletter is double-edged. It not only
days such as Liable and
helps to increase my knowledge by doing extensive
Slander K & R (kidnap and
research regarding the article in question, but also update
Ransom), Crop Insurance
the readers about the latest trends and developments in
and Insurance Coverage of
the insurance industry around the world.
International Cricket Matches -
World Cup. I intend to write
for Forward with a caption
My 50 Years in Insurance. I
am also an author of a famous
Book Kin Kin Naimaton ko
Jhutlao ge.
 Mehlub Usmani, Deputy Manager,
Retail Sales, Head Office
In my opinion, Forward is an ideal platform where one can voice out
new ideas and share ones point of view. It provides me with unique
opportunity to express my thoughts and share the ideas that would
otherwise go unheard. A big shout out to the entire team for Forward for
putting it together so nicely, Thank you all!

Fasihuddin Khan, Manager

I have been writing articles for JGI-Forward
Magazine on various subjects such as sports,
teamwork & HR etc. For me, writing on
corporate level is a huge honor and
appreciation.

Nadir Ejaz,
Customer Care Executive
Marketing & Call Center
The first time I wrote an article for Forward, I
was very scared of the responses my article
would receive. The positive response on the
article added to my confidence and gave me the
inner strength to write for future issues as well.
Now I can positively say, Bring it on!

Farrukh Khan, Manager

Operations & Alternate Distribution Deptt. - HO
Being part of this activity provides me a sense of accomplish-
ment for knowing that the entire branch network of Jubilee
General, valued clients & affiliates would be reading it locally
and globally. It serves as a great tool to interact and build
relationships with people across the board.
OBITUARY

Mr. Jimmy K Lawyer

was a dedicated and loyal employee
of our Company
from March 1964 to December
1989.
Jimmy was an expert of Marine
Cargo Insurance. He represented the
company at the prestigious forum of
The Insurance Association of Pakistan
as members of Technical Committee.
He will be remembered by us always.

VOLUME 11 / ISSUE 4 < 13

 Branch Performance as at December 2015
Fasihuddin Khan
Manager- Operations Department

14 > VOLUME 11 / ISSUE 4

 by Nadir Ejaz Customer Care Executive
The Quaid-e-Azam House, also known as Flagstaff House, is
a museum dedicated to the personal life of Quaid-e-Azam
Mohammad Ali Jinnah, the founder of Pakistan. It is located
in Karachi and the former home of Jinnah, who lived there
from 1944 until his death in 1948. His sister, Fatima Jinnah
lived there until 1964. The building was acquired in 1985
by the Pakistani government and conserved as a museum.

16 > VOLUME 11 / ISSUE 4

R

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18 > VOLUME 11 / ISSUE 4

 2nd Floor, Jubilee Insurance House,

I.I. Chundrigar Road,

Karachi 74000, Pakistan

UAN: 111-654-111, Tel: 32416022-26

Toll Free 0800-03786

Fax: 32438738, 32416728

Email: info@jubileegeneral.com.pk

W W W . J U B I L E E G E N E R A L . C O M . P K