What are the new features

in Mitel's MiVoice Business

8.0?

MiVoice Business Release 8.0

This release provides significant new content for a range of customers. Our
primary themes in this development are:

Support for the next generation 6900 IP desktop devices and

accessories. The specific details of this exciting new desktop
range are detailed under a separate product bulletin

Improved centralized deployments with greater flexibility on

services provided by a single instance of software:

Variable Night Service scheduling for groups or other directory

numbers
 Multiple music on hold sources to allow flexibility across groups of
users and different locations which may be served off a centralized
instance

Expansion of route lists to simplify programming

Customer requested feature enhancements including:

Preview on call pickup to see who is calling before choosing to take a

call

Enhanced Manager-Assistant solution to simplify life for support staf

Name display in more call scenarios. shifting to a more user friendly

view to help improve call handling

Simplified directory and full UTF8 support

Call softprompt for markets where the numbering plan has variable
number lengths

Continue to improve solution Total Cost of Ownership (TCO)

Single Line SIP Licenses to facilitate lower cost, simple telephony

requirements such as the Lobby phone in a hotel

Programming simplification and improved help capabilities

Continued Security Enhancements

MiVoice Business Release 8.0

Features explained
Flexible Day/Night Service
Historically the MiVoice Business Software has supported a single definition of
Night Service system wide so all groups would switch over at the same time.
This is not always convenient as groups can operate during different business
hours and so we have made changes allowing us to treat groups of users (and
other directory numbers) on a single instance of software differently for day
and night service routing, for example:

Group A Monday to Friday open from 08:00 to 18:00

Every Wednesday from 08:00 to 08:30 there is a team meeting and they want
to route calls elsewhere

Sat & Sun open from 10:00 until 16:00

Holiday open from 12:00 to 14:00

Group B Monday to Friday open from 09:00 to 17:00

Sat & Sun open from 10 until 16:00

Holiday closed

To enable this capability the system administrator simply needs to create

Business Schedule (and you can have up to 100 schedules across the cluster)
based on normal scheduling capabilities (Day of week, Holiday, based on 15
minute time intervals) and then apply the Business Schedule to any directory
number in the call rerouting form (typically groups but ultimately any directory
number). Once set up the schedule will ensure that the different business
modes (akin to Day/Night1 and Night 2) are applied as required. Up to 10
changes can occur per day per schedule for added flexibility.

Flexible Music On Hold (MOH)

To give greater flexibility prior to release 8.0 each instance of MiVB had a
single music source. Historically music sources could be assigned at a
controller level, to ACD paths or to legacy tenant concept. With this release
independent MOH sources can be assigned using Zone number or Call
Coverage Index. The zone number is analogous to location. So all users in a
given location could be provided a distinct music source. Within that a Call
coverage index could be provided to individual Directory Numbers. With this a
given calls being answered from a given Ring Group (as opposed to legacy
hunt Group) could be provided music independent of the Controller, Zone or
User that is placing the call on hold.

For example Dave owns a car dealership. He operates 3 separate showrooms

in Ottawa for 3 different brands but is using one centralized phone system.
When callers dial the specific showroom (or if they are re-routed to the
showroom via the attendant) they will hear music/information that is tailored to
offers associated with the particular brand of the showroom they are calling.

Preview on Call Pickup

As requested by customers in a number of markets, we are improving the
information provided to users who are picking up calls in a pick-up group to
help provide better customer service. A new COS option will allow you to
preview the calling party name and/or number, and (if the sets display area
allows it) the called group members name and/or number.

From the Preview mode, you can then proceed as follows:

complete the pickup using the feature access key or a softkey; or

ignore the call the system will exit the Preview mode after the Display
Caller ID on Multicall/Keylines Timer expires; or

cancel the pickup pressing the hard Cancel key or a softkey.

This preview capability applies to the 5300 and 6900 IP Phones (MiNET)

Enhanced Call Screening

This is an enhancement for Manager/Assistant working that allows an
assistant a more flexible solution to offer call screening for a manager but with
a simple ability to route the call through to the manager if necessary. This
screening can be easily enabled/disabled either by: The manager who would
enable Do Not Disturb at their phone, or more likely, The assistant, who can
enable this directly from their desk, (either a long key press on the managers
DSS/BLF key or, if the multicall appearance is on a PKM, using Superkey and
the DSS/BLF key) Once enabled

The managers device is placed in DND

The managers calls are routed to the assistant(s) phone (on the
DSS/BLF or multicall line appearance)

Any assistant monitoring the managers can either pick up the call or
route it back to the managers device using the DSS/BLF key. The routed
call overrides the DND and rings the managers prime line

Call handling improvements for

improved usability
Increasingly people expect to have name information provided as calls get
directed to them rather than extension number so this release ensures that
name takes precedence in scenarios such as call forwarding and redial. This
is managed through a COS option comparing before and after, when
receiving a forwarded call the display indication

Was: Forwarded from: 6516

Is Now: Forwarded from: Sarah Morgan

The onboard directory within MiVoice Business can become cluttered with
entries making it difficult for people to know exactly which number to contact
someone on. Now within the ESM interface you can define whether a number
should appear in the directory to help make the search easier to use.

Additionally the directory now

supports full UTF8 names
Lastly, in some markets, the numbering plans are non-uniform and have
numbers which are different lengths. This can cause some delay in dialing as
the system is waiting to for the interdigit timer to expire before sending the
number out. From 8.0 we have implemented a call soft prompt this means
that the user can enter the number and hit the call key and the system will dial
immediately making the user experience somewhat similar to a calling from
a mobile device.

SIP Single Line set

In some environments, such as a hotel lobby or a manufacturing floor, a
feature rich device with advanced call control capabilities is not required. In the
past this sort of device may have been served by a simple analog telephone.
As people are increasingly looking to deploy all IP environments Mitel has
addressed the need for a cost effective solution by allowing generic SIP
devices to connect to MiVoice Business using the old Analog license. This
license (part number 54002701) has been renamed to be a Single Line set
license and now allows either an analog extension or generic single line SIP
set device to be enabled on the system at a more cost effective price point
(instead of requiring the Standard User or Enterprise User license).

The device connecting using this license has fairly limited capabilities (make
and take a call) and can access some features through feature access codes
it does not allow access to advanced capabilities like hot desking, multi
device users etc where these capabilities are required, the regular licenses
should be used.

Administration improvements
The Embedded System Admin help now provides a more task oriented
approach to programming the system and also provides links to relevant
programming forms and information. This is designed to help administrators
get the most from their system

ARS Route Lists have been expanded from 6 to 20 to facilitate programming

up networks of nodes
Security logs (such as failed log in attempts) can now be exported in SysLog
format to allow admins to leverage other tools they are familiar with to review
activity on the system.

Release 8.0 now provides specific device types for the Mitel SIP DECT
devices (models 612, 622, 632, and 650) to the Multiline IP Sets and User and
Device Configuration making inventory management easier

Call reroute information has been added in the USC form to help provide all
relevant information in one place

A number of security related updates have also been included in this release
please see the Release Notes for more information

MiVoice Business Embedded

Messaging (EMEM)
EMEM Day/Night Greeting Support for Menu VM Box Nodes

As it exists today, EMEM Auto Attendant supports a separate Day/Night

greeting based on the configuration in VM Business Hours form. Similar
support is required for Menu node mailboxes in EMEM. For menu node
mailboxes, main greeting shall be considered as Day/Business Open
greeting and a new Night/Business Close greeting shall be added.

Depending upon the MCD day/night mode or the business hours set in VM
Business Hours form, day/night greeting shall be played

Audio files update for EMEM VM mailbox names Enable mailbox names to be
uploaded as pre-recorded files using system audio files update form The
length of VM password/passcode configurable via ESM The length of VM
password/passcode is now configurable via ESM (previously it was only
supported through the EMEM Admin TUI

Additionally the maximum passcode length has been increased from 6 to 8

MiVoice Business Console 8.0
Microsoft Windows 10 Support for Microsoft Windows 10. The MiVB
Console can be installed on any Windows 10 device.

Headset Answer/Release
Support
Operators can use the Answer/Release buttons on Jabra and Plantronics
headsets to handle calls. Operators using wireless headsets can now answer
a call while away from their desk, and speak to the caller while walking back to
the console position to complete call handling. Operators can answer and
release calls using the buttons on Jabra and Plantronics headsets. Other
controls such as volume or mute are NOT supported.

There are different limitations for Jabra and Plantronics headsets:

Jabra headsets Wired and wireless headsets.

Bluetooth headsets are NOT supported.

Two Jabra headsets may be used at the same time but they must be different
models.

Plantronics headsets Wired and wireless, including Bluetooth headsets

One Plantronics headset may be used.

If a second headset is required at the same time, a Jabra headset may be

used. Warning: For some wireless devices there can be a slight delay between
the user pressing the talk button and the console processing the event.
Operators not accustomed to this delay may press the button again, resulting
in release of the call.
MiVoice Business Phonebook
Directory Support
Phone Book enhancements allow the administrator to exclude non-dialable
telephone directory entries such as a users 2nd line from the consoles Phone
Book.

The console now displays longer user names, longer department and location
strings, email addresses, and primary phone service indications.

User messaging and Calendar Integration features no longer require ADF as a

prerequisite. As a result, Operators on non-ADF systems can email users with
a right click on the phonebook entry. ADF remains a prerequisite for MiCollab
Service Federation with third-party servers.

Master Profile (will be delivered in MiVoice Business Console 8.0 Service

Pack 1) Master profile reduces the time required for installation of new
consoles, especially in multi-console environments. It also allows the
Administrator to standardize console settings so that all Console stations have
consistent behaviour.

This feature allows the administrator to configure a single console and save
the settings that are common to all operators as a master profile. The master
profile is then automatically imported to each new console that is selected to
use the master profile.

All consoles must be on the same release of console application s/w Master
profile file may be kept anywhere in the network, including on one of the
Console PC Master profile is loaded upon startup by each console position If
the path to network location is not available at start up, the console will start
with the most recent profile that was used (and is stored locally)

BLF All List

With MVB Console 8.0, a BLF All list ( ) is automatically generated and
contains the list of all the phone lines that are being monitored by the MiVoice
Business Console. Any other BLF lists that may have been created before in a
system will remain. Missed Calls Integration into Call History Missed calls
are now included in Call History. Each attendant will see calls missed by
his/her console.

My Queued Calls
My Queued Calls, within the Queued Calls area, provides a comprehensive
view of all the current calls in the console, that is, the Incoming, Held,
Transferred, and the Parked calls. Emergency Notification on
Headset/Handset device In addition to playing an emergency ring tone on the
console ringer, the console will now play an emergency notification tone on a
headset/handset device if the option to hear ringing on a headset/handset
device is enabled.

Configurable MAC Address

The administrator now has an option within the configuration wizard to assign
a unique MAC address that has been provided by Oria to the console instead
of using the default PC MAC address.

MiVoice Border Gateway

Secure Connection
This new option controls whether the console connects to the MiCollab Client
Server using a direct connection or a secure connection through the MiVoice
Border Gateway

Documentation
A new section called Whats New in Release 8.0? has been added to the on-
line help files so that readers can easily learn about new features. The
MiVoice Console Help has been divided into two separate files to address the
needs of different readers.

MiVoice Business Console Operator

Help MiVoice Business Console Administrator Help.