Professional Documents
Culture Documents
1. _____ involves development programs, courses, and events that are developed and
organized by the company.
A. Tacit knowledge
B. Formal training
C. Transfer of trainings
D. Implicit learning
E. On-the-job knowledge
A. experiential knowledge
B. tacit knowledge
C. informal training tools
D. explicit knowledge
E. on-the-job learning
8. A firm focuses on organizational and person analysis during the _____ stage in the
training design process.
A. needs assessment
B. employees' readiness assessment
C. learning environment development
D. transfer of training
E. selecting training methods
9. Which of the following stages in the training design process involves self-management
strategies and peer and manager support?
10. Which type of analysis is usually conducted first when performing a needs assessment in
a training process?
A. Task analysis
B. Organizational analysis
C. Person analysis
D. High-leverage analysis
E. Market analysis
11 _____ analysis involves determining the business appropriateness of training, given the
. company's business strategy.
A. Person
B. Organizational
C. Task
D. Information
E. Market
12. _____ analysis involves identifying who needs training and determining employees'
readiness for training.
A. Person
B. Cost
C. Task
D. Information
E. Strategic
13. Which of the following involves determining whether performance deficiencies result
from a lack of knowledge, skill, or ability?
A. Person
B. Cost
C. Task
D. Information
E. Strategic
14. _____ is the process of identifying the knowledge, skills, jobs, and behaviors that need to
be emphasized in training.
A. Person analysis
B. Cost analysis
C. Task analysis
D. Information analysis
E. Strategic analysis
15 In the training process, _____ analysis involves identifying the conditions such as
. equipment, environment, and time constraints.
A. person
B. team
C. task
D. output
E. market
16. If a training program focuses primarily on ensuring that employees have product or
service knowledge, it is taking the strategic initiative to _____.
17. Phil, a management trainer at Flint Inc., designs a training program that focuses on
capturing insights and information from knowledgeable employees. Through this
program, Phil is taking the strategic initiative to _____.
A. task
B. position
C. role
D. job specification
E. job evaluation
23. In the context of factors that influence motivation to learn, when an organization seeks
to convince employees that they can successfully learn the content of the training
program, it is primarily focusing on improving:
25. If an organization wants to improve the work environment factor that influences the
motivation to learn, it is likely to focus on:
26. To enhance the employee conscientiousness factor that influences the motivation to
learn, an organization should:
27. Which of the following factors that influence motivation deals with the employee's
tendency to be reliable, hardworking, self-disciplined, and persistent?
A. Conscientiousness
B. Basic skills
C. Benefits of training
D. Awareness of training needs
E. Goal orientation
28. _____ refers to on-the-job use of knowledge, skills, and behaviors learned in training.
A. Information absorption
B. Transfer of training
C. Cognitive adoption
D. Hands-on learning
E. Learning management
29. Concept maps showing relationship among ideas and visual images are tools that can be
best used:
33. Which of the following refers to computer applications that can be used to provide skills
training and expert advice?
A. This method of training has lost popularity due to new technologies such as interactive
video instructions.
B. Traditional classroom instruction is one of the most expensive methods of training.
C. This is one of the least time consuming ways to present information.
D. The more passive the trainees are in absorbing the instruction, the more they can use
the information on the job.
E. Computer-based instructions have made instructor-led classroom instructions
obsolete.
A. Internship
B. Apprenticeship
C. Hands-on
D. Audiovisual training
E. Simulation
39. Which of the following is true about the use of audiovisual training?
40. _____ is ideal for understanding how skills and behaviors can be transferred to the job
and for dealing with interpersonal issues.
A. Presentation method
B. Classroom method
C. Distance learning method
D. Hands-on method
E. Audiovisual training
41. A work-study training method that uses both on-the-job training and classroom training
is called _____.
A. apprenticeship
B. case-study learning
C. virtual-reality training
D. internship
E. hands-on training
A. technical
B. interpersonal
C. conceptual
D. quality assessment
E. performance
45. While evaluating training programs, return on investment can be used to measure _____.
A. acquisition of knowledge
B. company payoffs
C. economic value of training
D. reaction to program
E. employees' skills
46. While evaluating training programs, acquisition of knowledge is measured using _____.
A. work samples
B. observation
C. interviews
D. attitude surveys
E. focus groups
47. While evaluating training programs, affective outcomes are most appropriate for
measuring _____.
A. acquisition of knowledge
B. behavior skills
C. company payoffs
D. motivation
E. economic value of training
A. Cognitive
B. Skill-based
C. Affective
D. Results
E. Return on investment
49. As a manager, John wants to find out the impact of his company's behavior-modeling
training program on his employees' communications skills. The _____ evaluation design is
necessary for this purpose.
A. pretest/posttest
B. time series
C. pretest/posttest comparison group
D. pretest only with comparison group
E. posttest only
50. The _____ evaluation design is necessary if a manager wants to equate the effect of two
training programs.
A. pretest only
B. pretest/posttest
C. pretest/posttest with comparison group
D. pretest only with comparison group
E. posttest only
51. Which of the following is the first step in a return on investment (ROI) analysis?
52. Which of the following is the last step in a return on investment (ROI) analysis?
54. An individual who works in a country other than his or her country of origin is called a(n)
_____.
55. The key to a successful foreign assignment is a combination of training and career
management for the employee and _____.
56. In which of the following phases do employees receive language training and an
orientation to the new country's culture and customs?
A. On-site phase
B. Predeparture phase
C. Postdeparture phase
D. Repatriation phase
E. Offshore phase
57. Pairing up expatriates and their family with an employee from the host country is likely
to occur in the _____.
A. predeparture phase
B. onshore phase
C. on-site phase
D. repatriation phase
E. returning-home phase
61. Implementing an alternative dispute resolution process is part of the _____ component in
an effective managing diversity program.
63. Understanding a company's norms and mission is part of the _____ step in the effective
onboarding process.
A. clarification
B. compliance
C. compensation
D. connection
E. culture
64. The last step in an effective onboarding process is _____.
A. clarification
B. compliance
C. clearance
D. connection
E. culture