Derick Quintana

Whittier, CA 90602
(323) 833-0364 | derick23dc@yahoo.com | LinkedIn

Respected and valued Strategic Human Resources Business Partner with over 15 years of
experience across Corporate, Manufacturing, Distribution offices and 400 multi-regional retail
operations with a workforce total of up to 20,000 associates.

SUMMARY OF ACHIEVEMENTS
Evaluated, developed and implemented human resources operating processes and
full-cycle infrastructure for Talent Acquisition, Workforce Planning, Employee Relations and
Compensation functions.
Partnered with Executive Team in support of company acquisition activities including
the realignment of human resources operational strategies against the redesigned business
model, objectives, mission and vision.
Spearheaded a $6M reduction in work compensation accrual by developing and
executing programs aimed at minimizing risk and accidents throughout retail and distribution
operations.
32% Reduction in Retail Operations turnover by developing new management
structure for retail locations which focused on total rewards, training, and career path
opportunities.
Develop and implement proprietary applicant tracking system for recruiting and
onboarding needs for retail and distribution operations.

PROFESSIONAL EXPERIENCE
Director, Human Resources
99 Cents Only Stores, LLC Commerce, CA January 2016
Present
Responsible for providing leadership, supervision, mentoring and training for all Human Resources
team members
Oversee day-to-day operations and initiatives within the human resources functional area and
supports the SVP of Human Resources in establishing goals, priorities, and plans of action for HR
functions throughout the organization
Drive continuous improvement and service deliver excellence within the HR functional area by
ensuring a well-controlled environment through effective processes, workflow, and technology
Manages high-liability employee relations cases that have been escalated, routed or assigned.
Reviews and approves recommended courses of action based on case type guidelines
Oversee development and delivery of training programs including stakeholder needs analysis,
content, instruction method and technology
Maintain controls and SOX compliance for all responsibility areas and bring leadership to Company-
wide efforts to achieve SOX compliance in HR
Maintain and control Enterprise Risk Management (ERM) exposures for all responsible areas
Provide high-quality HR customer service to organizational staff and retail customers

Senior Regional Manager, Human Resources

99 Cents Only Stores, LLC Commerce, CA
January 2013 January 2016
Responsible for providing leadership, supervision, mentoring and training for 4 Regional HR
Managers and 16 Field HR Generalists
Primary liaison between Corporate Operations and Field HR staff
Developed retail store management model to provide proper management
coverage based on store sales volume and future company expansion
Primary representative in Federal and State government agency hearings
 Strategic employee relations business partner for retail operations while
supporting 93+ locations in the Southern California Region.
Reduced the number of employee related complaints by 39% from 2013 to
2014 and an additional 7% from 2014 to 2015 by building a rapport with retail
team members through regular temperature checks, as well as rapidly responding
to and resolving concerns.

Regional Manager, Human Resources

99 Cents Only Stores, LLC Commerce, CA
August 2007 January 2013
Strategic employee relations business partner for retail operations while supporting 85+ locations
in the Southern California region.
Directly manage Human Resources Employee Relations cases for 73 store locations with over 5,000
associates.
Partnered with Regional Director and District Managers to ensure all Workforce
Planning, Talent Acquisition and Talent Development goals are being delivered and met.
Advocate for company Safety & HR Compliance initiatives by managing Safety/HR
Auditing measures through Store and District Managers.
Increase internal promotion rate in the region by 25% through effective regional succession
planning and performance management with training and development department.

Employee Relations Supervisor, Human Resources

99 Cents Only Stores, LLC Commerce, CA October 2002 - August
2007
Conducted management-related investigations including EEOC/DFEH and
DLSE investigations
Coached and trained corporate and distribution center managers on fair and
consistent application of company policies as well as Federal and State Labor laws
when dealing with employee-related matters, legal claims, and compliance issues
to minimize risk of litigation.
Effectively managed employee-related investigations (average 77 cases per
month), including EEOC/DFEH and Wage & Hour investigations, resulting in
significant decrease in legal cases by 25% over the course of 1 year.
Continuously analyzed and interpreted Employee Relations Key Performance
Indicators to identify trends and launch proactive steps to improve existing
routines, processes and services provided to our retail teams.
Advised on pre-employment background checks, re-hire process, and any
other pre-employment or post-employment requirements to ensure fair, consistent
and legally compliant practices.
Managed cross-functional projects to simplify processes and minimize cost to
the business through integration of new human capital management system.

Lead Consultant
Labor Law, LLC - Commerce, CA
October 2001 - October 2002
Trained and mentored team of 10 field auditors in Federal and State Labor practices.
Represented client group in Federal and State inquiries
Provided seminars for client group in State employment practices
Audited sub-contractors for client group to ensure Federal and State Labor law compliance

Workers Compensation Coordinator

Azteca Productions, LLC - Commerce, CA April 1998 - October
2001
Reduced incident rate of reportable incidents by 15% by establishing policies and practices that
fostered a safe work environment.
Developed safety training programs
 Primary liaison for State and Federal agencies (i.e. OSHA)
Interact and partner with corporate and distribution centers to ensure a safe work environment for
associates.
Vendor governance of Claims Administration

EDUCATION
Arizona State University
Bachelor of Arts, Organizational Leadership May
2017

CERTIFICATES

California State University, Dominguez Hills

Society for Human Resources Management (SHRM)
SHRM Learning System Certificate December
2014

Lominger Leadership Competency

Lominger Certified Coach
June 2013

MEMBERSHIP & AFFILIATIONS

Society for Human Resources Management (SHRM)

2013
Professionals in Human Resources Association (PIHRA)
2014
Linked:HR 2015
HR Pro Network
2015
Ares Management HR Council
2016