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CUSTOMER SATISFACTION
We utilize the Customer Satisfaction Index (CSI) and the Voice of the
Customer (VOC) to reduce customer dissatisfaction and improve the service
quality of its call center, service center, and store networks. In addition, we
have in place a support system to facilitate fast resolution of customer
dissatisfaction, and provide feedback on customer handling. We also
incorporate customer feedback into improving product quality and service
policy and programs based on a regular review process.
LGE operates its call center over the weekend hours to provide a fast and
convenient service for customers. The weekend call centers, currently being
operated in 27 countries, will be further extended to cover every region of the
world. In addition, we support the customer with the dedicated specialists to
resolve complicated cases through phone calls, and provide remote
diagnosis/repair to increase customers convenience even without necessity
of in-home service.
Customer Satisfaction
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