SAP CHANGE PROCESS COMMUNICATION MATRIX

From To

Business Sponsorship Group

Business Sponsorship Group

Communication

External Developer

External Developer
Business Liaison

Business Liaison
Ref Comment

SAP Support

SAP Support
User Group

User Group

Procedure
Requestor

Requestor
Sapiens

Sapiens
CP1 Request for Change X X Any Request for change must be directed to BL
CP2 Notification of Request for Change X X X BL will send copies of CR to User Group and Project
User Group member reject change X X User group advise change not allowed or not appropriate
User Group Rejection advised X X BL will discuss with requestor
CP3 Request for Change Assessment X X BL will arrange to walkthrough change with Support
CP4 Notification of Change under Assessment X X BL will advise user estimated cost of change
CP5 Insufficient Detail to make Assessment X X Support will agree with BL any additional Info required
CP6 Request for Additional Information X X BL will arrange to gather further info (may arrange meeting)
CP7 Provision of Additional Information X X
CP8 Distribution of Additional Information X X BL will
CP9 Assessment of Change X X
CP10 Initial Estimate/Change not Feasible X X
CP11 Rejection/Instruction to Proceed X X
CP12 Need for Detailed Statement of Requirements X X X Bl will initiate process to produce SOR and liaise with business and support
CP13 Need for Business Case X X X > 10 Days Development Only
CP14 Business Case X X > 10 Days Development Only
CP15 Business Case Acceptance/Rejection X X > 10 Days Development Only
CP16 Notification of Business Case Acceptance/Rejection X X X > 10 Days Development Only
CP17 Functional Specification X X All External Development
CP18 Functional Specification Sign Off X X All External Development
CP19 Request for Quotation X X All External Development
CP20 Quotation X X All External Development
CP21 Quotation for Approval X X All External Development
CP22 Quotation Approval/Rejection X X All External Development
CP23 Notification of Rejection/Instruction to Proceed X X All External Development
CP24 Purchase Order X X All External Development
CP25 Technical Specification X X All External Development
CP26 Technical Specification for Sign Off X X All External Development
CP27 Technical Specification Sign Off X X All External Development
CP28 Planned Delivery Date X X X X
CP29 Requirement for Resources for User Acceptance Testing X X X
CP30 Internal Development Available X X
CP31 External Development Available X X All External Development
CP32 External Development Ready to Test X X All External Development
CP33 System Testing Complete X X All External Development
CP34 Development Available for User Acceptance Testing X X X
CP35 User Acceptance Sign Off X X
CP36 Request for Transport Details X X
CP37 Notification of Change available in Production X X X X
ith business and support