Professional Documents
Culture Documents
KX-NS500
Th
he Panasonic K X-NS500 Smart Hybrid PBX is a cost effective legacy and IP
communica
ation system for small and medium sized companies that can be
exibly congured and expanded according to the your needs.
The K X-NS500 has advanced features and starts from 6 analogue trunks
and 18 extensions, up to 288 extensions with an Expansion Unit.
K X-N
NS500 is also a unied communication system which has rich IP features
such as mobile linking, integrated voice mail and e-mail, instant messaging
(chat), and presence information.
It can also use built-in applications such as a call centre solution, mobile
solution, and voice mail system to provide more efcient work and increased
customer satisfaction.
2
Saving Costs is Top Priority
Saving Costs by Adopting a Hybrid System
KX-NS500 can utilize the benefits of a hybrid system to help businesses lower costs and allow a quick return
on investment. It can also be linked with the Panasonic KX-NS1000 to enable expansion to other offices with a
low investment.
Head Ofce
Saving Communication Costs SIP
Trunk KX-NS500
The adequate IP capacity of the KX-NS500 enables you to combine both IP and
legacy trunks according to your needs, to construct systems that are exible and
ISDN/
cost effective. PSTN
Head Ofce
Saving Network Costs KX-NS500
Branch Ofce
KX-NS500
IP
By connecting the KX-NS500 units in different ofces with an Networking
IP network, you can construct a network that integrates both
voice and data. This enables extension calls between ofces
over the IP network, and reduces costs.
Head Ofce
Saving on Initial Investment KX-NS500
Home Ofce
Not necessary
The One-look Networking function enabled by linking with the Panasonic KX-NS1000 KX-NS500 KX-NS1000
lets you control the entire system including other ofces with a single KX-NS1000. One-look
Since existing devices can also be used, the system can be expanded with reduced Networking
running costs and investment costs.
Slave Unit
KX-NS500
3
Various Methods for Improving Cust
Helping to Improve Customer Service
Improving customer satisfaction is the key to succeeding in business.
The KX-NS500 provides services for smoothly responding and following up on customer queries.
101
Susan
KX-NS500
102
Mike
Customer or Mailbox
other extension
101 104 103 No answer
Tom
102 105
103 :
E-mail Notication
KX-NS500 also sends e-mail to notify you when you have new voice A customer leaves VM or
messages. The messages can also be received as attachment les and disconnects the call without
forwarded. E-mail notication can also be sent for missed calls where the leaving VM.
customer did not leave a message, enabling you to quickly contact the Customer
customer.
Ofce
KX-NS500
With VM attached/
missed call notication
E-mail
server
4
omer Satisfaction
Smart Remote Extension
Recent business requires customers to be contacted anywhere and anytime.
As long as the KX-NS500 is in an environment that can connect to the internet, it can enable IP equipment to be
used as extensions for easily contacting people.
Software
phone
Base station
Cellular phone
network IP
Networking
Base station
One Numbered Extension
IP phones such as a desk phone or software phone can be paired
to use a single number.
When you make a call, the customer is notied of your ofce phone
number instead of the number of your cellular phone. This means
you only need to notify the customer of your ofce phone number.
092-123-4322 Ofce
KX-NS500
Customer
092-123-4322
Extension
#100
IP
Networking
Software
phone
Base station
080-888-7777
5
Improving Work Efciency with Diffe
Continually Improving Work Efciency
It is always important to understand the changes in customer needs and improve the support provided by staff.
Continually performing these measures leads to improved work efficiency.
Call
Customer Age
Agent Ext.102
Customer
090xxxxxxx
Waiting Call Pickup
090xxxxxxx
Group 090xxxxxxx
You are 1st in the queue.
Customer
102: James 102: James
Waiting
One other person is waiting to connect
And your estimated wait time is around 5 minutes. Ext.103 Ext.104
Customer
Ofce
Monitor Report
Record conversation
KX-NS500
Agent
Customer
Save the voice data
6
rent Styles of Communication
Various Communication Methods for Making Work
More Efcient
Flexible communication methods are essential in current business situations. Communication Assistant (CA) from
Panasonic and its applications provide you with the communication methods to meet your needs.
IP Software Phone
If you have an internet connection, you can take your phone with your PC to your home or hotel. This enables you
install the same functions as the Panasonic KX-NT series to your PC. You can construct a home ofce environment
with a single PC.
Customer
Reect
Display notication regarding changes changes
KX-NT505
Add-on 48-Key Module
Photo: KX-NT556
DISTRIBUTED BY :