Course Management Information System[MIS 105]

Name
Section 17

Report On:

Mutual Trust Bank

Linited

Industry
Group Name:

Submitted To:
Tasnuva Chaudhury[TCY]
Faculty Member
Department of Management
SBE, North South University

Presented BY:
No Name: ID:
01 Syed Atabur Rahman Tuhin 142 0296 030
02 Tasnuve Maliha Himi 123 0748 030
03 Xihan Azad 142 0255 030
04 Tunajjina Binta Mahmud 142 0533 030
05 Tasnia Kabir 141 0180 030
 Letter of Acknowledgement

30th November, 2015

Tasnuva Chaudhury
Faculty Member
Department of Management
SBE, North South University.
Subject: Submission of Term Project on Mutual Trust Bank Limited-ITS Division.
Dear Madam,
We are highly delighted to submit the term project of our Fall2015 MIS 105 program at Mutual
Trust Bank Limited-ITS Division, Head Office, Gulshan avenue, Dhaka. This report has been
prepared to fulfill the requirement of the MiS105 Course Requirement.
For our Project Requirement We Meet Muhammad Shams-Ul-Arifin who is the Senior assistant
Vice President (SAVP) of MTB ITS Division Currently The Incharge of Process innovation &
Software Department.
It has been an interesting and very enlightening experience for us to work over Mutual Trust
Bank Limited-Information Technology and Science Division. We have tried our level best to
reflect Our Effort, Findings and experience From Our Study in this report and also tried to make
this report a successful one.
We would like to express our sincere gratitude to you for your kind guidance & suggestions in
Preparing the report. It would be our great pleasure if you find our report informative and useful
to have an idea of recent state of Mutual Trust Bank Limited.
Sincerely yours

TEAM-G [Comprising]

Syed Atabur Rahman Tuhin

Tasnuve Maliha Himi

Xihan Azad

Tunajjina Binta Mahmud

Tasnia Kabir
 Table of Content

SL. Title: Page No.

No.
01 Historical Background of MTB 1-2
02 MTBs Product and Services 3-5
MTB ITSD: [6-15]
Description and Goals 6
Department 7
People 8
Corporate Structure 9
Services and Functions 10-11
Hardware and Software 12-13
03 Contingency & Back up Plan 14
Bureaucratic Problem 14
Government Regulation 14
R&D 15
Near Future Plan 15
CSR Activities 15
04 Conclusion and Recommendations & 16
Bibliography
05 Appendix 17
 Introduction & Historical Background
As a Third Generation Bank Mutual Trust Bank Limited (MTBL) started its Operation in Dhaka
on 24th October 1999. Mutual Trust Bank Limited is established under the field of Company Act,
1994. It was incorporated as a public limited company on September 29, 1999 under Companies
Act 1994 as a public company limited. Now it is Countrys one of the leading private sector
commercial banks that started its banking operation back in 1999 or more. It has focused on the
established and emerging markets of Bangladesh. Mutual Trust Bank Limited has been able to
achieve excellent market standard with competent customer service. The bank makes pure effort
to accomplish its share in community responsibilities. By means of such measures the bank
intends to grow and increase shareholders' value. Mutual Trust Bank pledges to maximize
customer satisfaction through services and build a trusting relationship with customers, which
has stood in the test of time for the last 14 years.

The corporate head office of Mutual Trust Bank is in Gulshan 1 Dhaka. The Bank has 86
branches, 14 SME Branches, 120+ ATMs Booth all over Bangladesh. The total number of
employees of the bank is Approximately 2000+. The management of the bank is vested in 13-
member board of directors. The managing director is its chief executive.

The bank carries out international business through a Global Network of Foreign Correspondent
Banks. The bank conducts all types of commercial banking activities including foreign exchange
business and other financial services. During the first two years of operations, the bank's main
focus was on the delivery of personalized customer services and expansion of its clientele base.

Now as a incorporated public limited company It carrying out all kinds of banking activities with
Authorized Capital of Tk. 38,00,000,000 divided into 38,000,000 ordinary shares of Tk.100
each. The shares of the bank are listed with the Dhaka and Chittagong Stock Exchange, as a
publicly quoted company for its shares. Authorized Capital of the Bank is About BDT 10 Billion.

The Company was also issued Certificate for Commencement of Business on the same day and
was granted license on October 05, 1999 by Bangladesh Bank under the Banking Companies Act
1991 and started its banking operation on October 24, 1999. As envisaged in the Memorandum
of Association and as licensed by Bangladesh Bank under the provisions of the Banking
Companies Act 1991, the Company started its banking operation and entitled to carry out the
following types of banking business:

All types of commercial banking activities including Money Market operations

Investment in Merchant Banking activities
Investment in Company activities Financiers, Promoters, Capitalists etc.
Financial Intermediary Services
Any related Financial Services.

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Mutual Trust Bank wants to create its reputation as a role model in the banking sector of
Bangladesh. They want to meet up the needs of their customer, provide fulfillment for people
and want to create shareholder value. Mutual Trust Bank (MTB) always wants to serve their
customer with a satisfactory level and want to achieve superior financial performance. They
motivate their employees so much that their efficiency skill, accountability, transparency and
integrity increased.

MISSION:
Mutual Trust Bank Aspires to be the most admired financial institution in the country, recognized
as a dynamic, innovative and client focused company. It offers an array of products and services
in the search for excellence and to create an impressive economic value. To constantly seek to
better serve Customers. They want to-

Be pro-active in fulfilling Social Responsibilities.

To enabled by cutting-edge technology.
Working environment to be supportive of team work, enabling the employees to perform
to the very best according to their abilities.

VISION:
Mutual Trust Banks vision is based on a philosophy which is known as MTB3V. There envision
towards MTB is to be:

One of the best performing banks in Bangladesh

The bank of choice
A truly world-class bank

Core Values:

Commitment
Accountability
Agility
Trust

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 Product/Service
SR
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i i l
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ea
sn
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Retail Banking
Mutual Trust Bank has designed various types of deposit products, loans, MTB card for its
customer under retail banking. Which are as Follows:-
DR
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pt
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si l
iB
ta
Pn
rk
oi
d
dn
n
ug
c
t

1/ Deposit Product:
Mutual Trust Bank have designed many types of deposit product to satisfy the different needs of
its customer. It tries to give best value of money for the customer.

Regular Savings Account

Current Account
Fixed Deposit
Brick by Brick
MTB Inspire
MTB Ruby
MTB Millionaire Plan
MTB Kotipati
MTB Junior
MTB Graduate

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2/Loan Product:

Mutual Trust Bank also offer loan to its customers. It has various types of loan products to

Satisfy the different needs of its customer.

MTB Personal Loan

MTB Auto Loan
MTB Home Loan
MTB Home Equity.

3/MTB Card

Mutual Trust Bank offers debit and credit card for its customer.

Debit Card
Credit Card

Corporate Banking:

The promise of world class corporate banking has created a new panorama opportunity to
leverage on our excellent image created over the years. MTB offer flexible of options to afford
the right financial products and services, designed particularly to meet immediate needs,
individually concerned and professionally realized. Now we focused our corporate Banking.

Term Finance.
Working Capital Finance.
Trade Finance
Offshore Finance.
Syndication & Structured Finance

SME Banking:

SME banking is a service provide to the small business enterprise. The bank designed a number
of products for the entrepreneurs. SMEs has different types of credit needs and have designed a
number of loan products to meet the needs.

MTB Green Energy Loan.

MTB Bhagyoboti
MTB Krishi
MTB Mousumi
MTB Revolving Loan

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 MTB Small Business Loan
Micro Digoon

Treasury Service:

Money Market.
DIBOR.
Foreign Exchange.
Primary Dealers.
MTB Services:

MTB Services:

Corporate Banking.
Institutional Banking.
Off-Shore Banking.
Investment Banking.
Merchant Banking.
Securities Trading and Brokerage Service.
SME Banking.
Consumer Banking.
Card Services.
Leasing.
Services Non Resident Bangladesh (NRBs).

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 Mutual Trust Bank ITS Division
Mutual Trust bank limited has started their operation being a third generation private bank since
1999. They started their IT build works with the well developed Information Technology and
Science Division from 2003 from the urgency to adapt with the latest internet based Banking
world.

MTB IT Division is a well designed and a very supportive dept. of Mutual Trust Bank. Currently
their back office softwares are provided by their IT Dept. and the rest of the softwares are
Outsourced from their Contracted IT Companies. Outsourced Software including- Core Banking
Services, ATM Services and Internet Online Banking Services. Mentionable that MTB buy the
service softwares from the legal Software companies and all this softwares are maintained by
their IT Dept.

GOAL

MTBs all departments including their IT department also have a separate goal. The IT divisions
goal is to achieve MTBs three visions which are-

One of the best performing banks in Bangladesh

The bank of choice

A truly world class bank.

And the IT departments goals are to help MTB to achieve their visions with all kind of
technological needs. Firstly they set a 5 years long term goal based on the banks vision and it is
separate by nature. So after Fixing their goal The Managing heads divide the goals into small
particles and also divide the responsibilities into all employees and issue a new job description
under the new requirement of achieving 5 Year Goal. So, That every employee can participate
and co-operate MTB ITSD To Achieve its Goal and help Mutual Trust Bank Limited to Achieve
its 3 Vision.

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Mutual Trust Bank Information Technology and Science Division are Divided into 5 dept.
to meet its all IT related needs. Which are as follows:

M
C
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T
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B
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I
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T
S
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Core Bank Department:
This department enables faster money fund transfers to reach out to more customers. It
helps customers to operate or maintain their accounts properly and avail banking services
from any of the member branch offices.
System and Hardware:
This department watch out the Hardware and Systems properly that needed for the IT
development and keeps them up to date to cope up with the latest technological world.
Networks and Security:
MTB has the latest networking system to provide good services to their customers
regarding banking system and they always remain active with their security bases.
Process Innovation & Software:
This dep. remain busy in finding new innovations regarding with their banking system.
Whenever new softwares introduce they adapt it so quickly to fulfill the needs that
customers will required.

Payment system:
MTB has the well functioning of payment systems with efficient and safe execution of
monetary policy operations and facilitate of smooth and homogenous transmission of
monetary impulses. MTB recently launches REAL TIME REMITTANCE PAYMENT &
SETTLEMENT (RTRPS) system which provides real time deposit facilities for MTB
account holders. By using MTB RTRPS system, exchange houses can now send
remittance advice 24/7 with real time account settlement facilities.

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People:

IP
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Hp
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In House:
There Are 32 Highly Skilled Employees are Worked under MTB Information Technology and
Science Department or popularly known as MTB ITSD In House Specialist. Who works directly
under these departments in permanent basis? Therefore their IT Services are Available for 24/7

32
Employe

There is a Assigned skillful IT Officials with Minimum of IT Knowledge at Branch level.

Out Sourced:
There is a handsome Number of Employees who works under MTB ITSD as Intern. And when
MTB ITSD Need labor force for a specific task to be done they hire specialist from their
contracted companies.

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 ITS Division Corporate Structure
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Group Chief Information Officer [GCIO]:

He is the Top level executive of MTB ITSD. His main job is to Control the division and in
charge of all kind of information technology and science (ITS) strategies, Decisions and the
systems required to support organizations objectives and goals.

Head Of Operation:

Head of Operation is Right after the GCIO. His main job is to Discuss with the 5 Department
Head and set the plans for them to achieve the goal and divide the task based on the requirement.
He is also monitoring the whole operating programs of other five Departments.

Department Head:
Department heads Main job is to Set an internal goal for his department, implement the plans
and monitoring his department works. And to analyze his department progress and If it works
positively he might reward the employees and if works negatively necessary measures should be
taken by him.

Department Assistant Head:

Assistant Heads Main job is to help the Department Head to Monitor all he things. He also lists
Down Departments Requirement. He also supposes to make a detailed plan and Outcome sheet
for the individual Department.

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 Services and Functions:
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Mutual Trust Bank Limiteds Information Technology and Science Division (ITSD)s Function
are divided into 2 parts. They need to Make In House Softwares and secure them, maintain them
and also maintain the Outsourced Softwares As well.

In House Software:
Employee Database:
This database contains proper information about the employees. Such as employees
personal information, their benefits, their contact information, their training program etc.

Payroll:
This software includes payment to the employees. Employees salaries, wages, bonuses.

Website:
Company has a distinct website which gives internal information to its customer and
employees.

Intranet:
Company has a network based internet which is approachable by only companys
employees, owners, members and authorized people only.

Fixed Asset Management:

This software maintains fixed asset. They have financial records of their non-current
asset over this software.

Reconciliations:
Reconciliation software is also important tool for this bank. This software ensures
balances match at the end of the accounting year.

Apps Management: It is substantial instrument in the organization.

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Outsourced Softwares Maintenance:
Core Banking(CDS): This system provide a network through which customer get
entrance to their bank account and continue their transaction even form their member
branch offices.

Batch and BFTN(TT): Using TT One Bank Can Send Money To the Other Bank. It Is
now less popular in banking sectors in Bangladesh. Maximum Bank are upgraded their
transaction Criteria in Computerized Intranet system from TT Services

Exchange E-mail: Bank exchanges email with their customer for better banking system.

Antivirus: Bank has appropriate antivirus for their IT system.

Call Centre: This bank has call centre for their customer.

CIB Reports: They give credit information bureau reports mainly loan information
through this software.

Internet Banking: They are also regulating internet banking for their customer for
smooth transaction.

IT Officials also Used To maintain the customer Database. Under this they renovate the database
upgrade it as needed and Look Around any kind of It Needs of the Banks.

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 Hardware and Softwares
Hardware:
In information technology, hardware is the physical aspect of computers, telecommunications,
and other devices. The term arose as a way to distinguish the box and the electronic circuitry
and components of a computer from the program anyone puts in it to make it do things.

1.Intel based hardware:

Intel data protection technology for transaction

Using a combination of hardware authentication and end-to-end encryption Intel Data
Protection Technology for transaction is designed to secure data from the moment of
transaction is initiated all the way through the storage of encrypted information on
retailer and bank server networks.

2. Clustered server:

is computer program that allows server

computers to work together as a computer cluster,
to provide failover and increased availability of
applications, or parallel calculating power in case
of high-performance computing (HPC) clusters

3. Real time replication with DC/DR (disaster

recovery)

MTB uses disaster recovery as their back up plan. If the main hardware system, for
some reason get collapsed then the disaster recovery system automatically turns on and
save the system.

4. Personal Computers:

MTB ITSD Management Buy All kind of Personal Computers Based on new
technological needs and they buy it By Bidding or Tendering process. First of all they
Ask for tendering and give the Expected features to the listed suppliers and after that
whoever satisfy their needs with minimum cost they buy it from them.

5.ATM Machines and others:

The Process of Adopting the extra machineries are same as Personal Computers.

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Software:
Software is a general term for the various kinds of programs used to operate computers and
related devices. Software can be thought of as the variable part of a computer and hardware the
invariable part. Software is often divided into application software and system software.

MTBs Software System

1. Microsoft Operating System:

They Currently Use Windows 7/8/10(For New Pcs)

2. Microsoft (SQL 2012)

SQL server offers breakthrough in-memory performance built into database for transactions,
queries, analytic, delivers faster insights into any data with familiar analytics tools, and enables
enterprise-ready Big Data solutions. A consistent programming model and common tools across
on-premises and cloud support hybrid infrastructures and scenarios.

Capabilities of SQL

break-through in memory performance

proven, predictable performance

high ability and disaster recovery

enterprise scalability across compute, networking and storage

security and compliance

corporate business intelligence

access data in familiar tools like Excel

faster insights for all users

data quality and integration service

easy to use management tools

robust development tools

All of their Software and Hardware buy by tendering process. First MTB IT fixed the
requirements they want and set the needed specifications and announce for tendering process.
Then only their listed provider sit for the bidding and then MTB IT collects their Hardware and
Software.

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Contingency and Backup Plan:
MTB Is a Centralized Bank. They have a Lot of IT Services. So By Considering
the Environmental and Uncertain Facts they have a Back-up Plan To Bring
back all services 24/7 even when there is a technological Default in their
main servers.

.
They Have 2 Real Time Application Which is DC(Data Center) and
DR(Disaster Recovery)
They always Depends On DC and their Functions are supported by DC
But In the Time of Disaster They have a 24/7 Fully Decorated Disaster
Recovery Centre. When Their Main Servers Are Fail to give service then
the DR Will Come Into action within shorter period of time.

Bureaucracy Problem In IT Division:

There is less Bureaucratic Problem in IT Department In Terms of IT Dept. new
issues and Needs. All of their needs are provided by MTB As Soon as Possible
because They Have a Separate Funding available for IT Needs. When a NEW
Technology is launched in market MTB It Dept. starts Researching upon this
and after Researching if it is profitable for them they try to adapt this As soon
as possible.

Govt. Regulation in IT:

Previously there was no Rules and regulation for the IT Dept. of banks
provided by Bangladesh Bank except Monitoring. But now in the beginning of
2015 Bangladesh bank passed a IT Guideline for Every Banks IT Dept. So,
MTB Is Also Adapt them with the new Rules & Regulation Set By Bangladesh
Bank and Renovate what needs to be. From Bangladesh Bank Perspective, if
any bank can introduce New and Advanced technology BB Doesn't Set any
regulation for them for the Use of this technology except it is harmful for The

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Country. But also Bangladesh Bank always Inspire all banks to introduce new
innovation to set a milestone in Technology based banking sector.

R&D Department:

MTB ITS Division Has a Separate Research and Development Department

whose main job is to look around the world and try to Upgrade new and User
friendly Technology. Though it is a new Formed Department but they set a
goal to be the pioneer of this.

Near Future Plan:

Procure New Core Banking System
New Smart Card Management System

CSR Activities in IT Sector:

Recently they have no dedication over CSR Activities in IT Sector though the
mother bank has a lot of CSR Activities around Bangladesh. But they have a
plan to procure a CSR Framework for IT Sector.

They have loan facilities for The IT Genius in our country by Minimum Terms
and Condition which is popularly known as "IT Genius Loan"

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 Recommendation and Conclusion:
Currently MTB ITSD is well enough based on their Current market scenarios and Customer
Database upto Approximate 6 Lac. Now they are very active and hardworking to set a standard
for their ITS Division. But to expand their business and get a new market our recommendation is
to introduce or bring some Cool Technologies or Products Before someone introduced like as
Follows:

Brac Banks BKASH

City Banks Internet Banking App [City Touch]

However Their ATM Facilities are not well enough. Even though they could not secure an ATM
Facilities in every districts where Dutch Bangla Bank/Brac Bank are successfully Implement it.

Bibliography:
1. Computers: Tools For an Information age
H.L Capren & J.A. Johnson
2. http://www.mutualtrustbank.com

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 Appendix
Officials with whom we meet:

Name: Muhammad Shams-ul-Arifin

Designation: Senior Asstt. Vice President

Managerial Level: Middle-Level Manager

Organization: Mutual Trust Bank Limited

Office Address: Head Office

Gulshan Avenue, Dhaka.

Linked In ID:
https://www.linkedin.com/in/muhammad-shams-ul-arifin-a812b326

Visiting Card:

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