1. The ability to project positive attitude and put the customers
needs first, even if the customer is curt. 2. Showing tact and discretion in responding to personal requests from a hotel guest. 3. Being able to handle multiple priorities without getting flustered. 4. Being aware of the reactions of others and responding to those reactions in an appropriate way. 5. The ability to resolve billing issues with discretion and a positive demeanor
Answer 2: JOB DESCRIPTION FOR A HOTEL PARIS FRONT DESK CLERK
Greet, register, and assign rooms to guests of hotels
or motels.
Verify customers' credit, and establish how the
customer will pay for the accommodation.
Keep records of room availability and guests'
accounts, manually or using computers.
Compute bills, collect payments, and make change for
guests.
Perform simple bookkeeping activities, such as
balancing cash accounts.
Review accounts and charges with guests during the
check out process.
Post charges, such those for rooms, food, liquor, or
telephone calls, to ledgers manually or by using computers.
Transmit and receive messages, using telephones or
telephone switchboards.
Contact housekeeping or maintenance staff when
guests report problems.
Make and confirm reservations.
Answer inquiries pertaining to hotel services,
registration of guests, and shopping, dining, entertainment, and travel directions.
Record guest comments or complaints, referring
customers to managers as necessary.
Advise housekeeping staff when rooms have been
vacated and are ready for cleaning.
Arrange tours, taxis, or restaurant reservations for