Mohammed Abdul Kaleem

Email: kaleem.ahmed1511@gmail.com
Mobile: 0597594134
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OBJECTIVE:
Seek Challenging position with professional MNC wherein I can use my strength,
flexibility, innovation and positive nature skills and contribute towards the
organizational growth.

EDUCATIONAL DETAILS:

Graduation from Osmania University Hyderabad AP.

Intermediate from Board of Intermediate, Mahaboob Nagar - AP.

S.S.C. from Board of Secondary Education, Mahaboob Nagar AP.

PROFESSIONAL EFFICIENCIES:-
Hardworking confident & sincere.
Positive Nature.
Creativity.
Capable to work in any environment.
A sincere, motivated, independent, individual involved in the process of
learning from and contributing to the environment.

A person with good communication and people skills, an amicable personality

who firmly believe that through team work one can strive and achieve "the
best in business.

I give value towards commitment my work, I wish to grow as an individual and

at the same time contribute meaningfully to the organization I am with.

Technical Skills:-

MS Office.

DCA.

Typewriting Lower.

PROFESSIONAL EXPERIENCE:-
 1) ZAIN Telecom (Kingdom of Saudi Arabia)

17 November 2010 30 Aug 2013

CSR Agent

Responsibilities

Diagnose and resolve the technical issues of the customer.

Research questions using available information resources
Advise user on appropriate action
Redirect problems to appropriate resource
Prepare activity reports
Stay current with system information, changes and updates

2)Worked as a Customer Relation Officer SAH Industries India

limited.
Responsibilities

Responsible for Planning and achieving Sales targets.

Responsible for direct sales.
Generating new leads through my own client network.
Responding to new leads, product and solution enquiries.
Frequent Visits to Clients in different verticals to understand customer
Satisfaction and buying behavior.
Build and maintain direct relation with key customers.
And make them convince to buy the plots and pay their monthly
installments and as well as outright payments.
Support the ongoing strategic development of the business.

Performed market research surveys on customer needs and requirements.

3)Worked as Customer Care Executive In VODAFONE in Hyderabad-

INDIA.

JOB PROFILE
Receiving calls and solving quarries.
Giving the brief explanation about the new offer exiting offer
Analyzing the complain and replying the quarries
Providing the best service to the customer
 Responsible for customer service in the digital equipment division, duties
included answering customer queries, problem solving and providing
detailed information on new products.

Assisted in the development of new policies and procedures.

Assisted in the training of new customer service representatives and

associates.

Skills on both outbound and inbound calls. Good knowledge of computers

, laptops, operating systems and computer hardware also.

PERSONAL PROFILE:

Name : Mohammed Abdul Kaleem

Father Name : Mohammed Abdul Nayeem

Date of birth : 20-01-1984

Marital Status : Single

Gender : Male

Religion : Islam

Nationality : Indian

Passport No. : E 8982374

Language Known : English, Hindi, Urdu & Telugu

Iqama Status : Transferable

I hereby pledge that all particulars provided by me are true & correct to the best
of my knowledge

(MOHAMMED ABDUL
KALEEM)