INC10030.

indd
Last Save Date: 2-9-2009 2:45 PM
User Name: Essig, Lisa E (Card Services)

PROTECT
Station Name: WWIL124133

Job Info

YOURSELF AND YOUR

IDENTITY
Segment: Fulfillment
Campaign: Identity Theft
Cell: None
WR #: 108294
Partner: Chase Fraud
RPC: None
Creative
CF03682
Format ID:
Component
BRC-S04062
Spec ID:
Mail Date: None

Document Size:
Trim Width: 3.5
Trim Height: 7
Fold Position: None
Folded Size: None

Fonts & Images

Fonts:
Bliss (Regular), Berthold Akzidenz Grotesk
(Medium, Super), Helvetica (Bold)

Images:
A0912_bkgd_rCMY_ISP2026066.eps
(CMYK; 357 ppi; 84%)
A0912_bkgd_rCMY_SecurShield.eps
(CMYK; 352 ppi; 85%)
05686_logo_vCMY_ChaseLogo.eps

Inks:
Cyan
Magenta
Yellow
CHASE IDENTITY THEFT TOOL KIT Black
FPO Tech notes

Notes:
PID: 99999977

NC10030.indd 1 2/9/09 2:48:44 PM

 At Chase, we work hard to pro vide customized tools and
help prepare you for whatever happens in your evolving fi

Convenient Reference for Important Contacts:

Chase Identity Theft

Center of Excellence: 1-888-745-0091
www.chase.com/identitytheft

Chase Deposit Customers 1-800-935-9935

Chase Mortgage Customers 1-800-848-9136
Chase Auto Loan Customers 1-800-336-6675
Chase Auto Lease Customers 1-800-227-5151
Chase PFS Clients 1-800-216-2700
Brokerage Clients 1-800-392-5749

C R E D I T B U R E AU S
Equifax 1-800-525-6285
Experian 1-888-397-3742
TransUnion 1-800-680-7289
TeleCheck 1-800-710-9898
Certegy 1-800-437-5120

Federal Trade Commission Identity Theft Information

To learn more about identity theft, visit the
Federal Trade Commission consumer Web site
at www.ftc.gov/idtheft, or call 1-877-438-4338
United States Postal Service online at
Postalinspectors.uspis.gov
US Secret Service Find the field office near you
at http://www.secretservice.gov

NC10030.indd 2 2/9/09 2:48:45 PM

o pro vide customized tools and information to INC10030.indd
tever happens in your evolving financial life. Last Save Date: 2-9-2009 2:45 PM
User Name: Essig, Lisa E (Card Services)
Station Name: WWIL124133

Weve prepared this guide to help you defend against Job Info
identity theft. Use it to learn more about identity
theft and the choices you can make to better protect Segment: Fulfillment
yourself. It can also help you take action, with the help Campaign: Identity Theft
of your Fraud Specialists, to reclaim your identity if Cell: None
identity theft should occur. WR #: 108294
Partner: Chase Fraud
U N D E R S TA N D I N G I D E N T I T Y T H E F T
RPC: None
How Identity Theft Happens Creative
CF03682
Format ID:
No matter how careful you are about protecting your
Component
personal information, no one is completely safe from Spec ID:
BRC-S04062
identity theft. Skilled thieves, like pickpockets, burglars
Mail Date: None
and computer hackers, have many ways (both low-
and high-tech) to get hold of your important data
Document Size:
and use it for their own benefit. Trim Width: 3.5
Trim Height: 7
Fold Position: None
Thieves can obtain your personal information in many Folded Size: None
ways. They can use the Internet by:
Fonts & Images
Fonts:
Sending you an email, which appears to be from Bliss (Regular, Light, LightItalic, Bold),
a reputable company, asking you to respond Times New Roman PS (Roman), Helvetica
(Bold)
or go to a Web site and provide your personal
information. This practice is known as phishing Images:
A0912_bkgd_rCMY_SecurShield.eps
(pronounced fishing). These emails may also (CMYK; 475 ppi; 63%)
contain fraudulent phone numbers to call to 05686_logo_vCMY_ChaseLogo.eps

provide personal information called vishing. Inks:

Cyan
Magenta
Yellow
Black
FPO Tech notes

3
Notes:
PID: 99999977

NC10030.indd 3 2/9/09 2:48:45 PM

 U N D E R S TA N D I N G I D E N T I T Y T H E F T

How Identity Theft Happens (Continued)

Setting up a bogus Web site that looks like a

legitimate site and asks you to provide personal
information. This practice is known as spoofing.

Redirecting your browsers request for a legitimate

Web site to a bogus location that resembles it to
collect information known as Pharming.

Hacking, or using techniques to install malicious

programs on your computer to capture your keystrokes
and network traffic in order to steal personal
information including user IDs and passwords.

Stealing your laptop or smart phone to use

any unsecured data to discover passwords
and access accounts.

To help protect yourself, install anti-virus software

on your computer. Make sure it scans your computer
regularly and be sure to keep it up to date. Choose the
latest operating system for your computer, and set it
to make updates automatically.

Remember: No legitimate representative of JPMorgan

Chase will ever ask you for your PIN or password via
email communication.

Even without the internet, thieves can gain access

to your information:

They can steal wallets and purses containing your

identification, credit and bank cards.

NC10030.indd 4 2/9/09 2:48:45 PM

 INC10030.indd
Thieves can steal your mail, including your bank and Last Save Date: 2-9-2009 2:45 PM
User Name: Essig, Lisa E (Card Services)
credit card statements, pre-approved credit offers, Station Name: WWIL124133
telephone calling cards and tax information.
Job Info
They can complete a change of address form to
divert your mail to another location. Segment: Fulfillment
Campaign: Identity Theft
Thieves can rummage through your trash, or the trash Cell: None
of businesses, for personal data in a practice known
WR #: 108294
as dumpster diving.
Partner: Chase Fraud
They can fraudulently obtain your credit report by RPC: None
posing as a landlord, employer, or someone else Creative
CF03682
who may have a legitimate need for and a legal Format ID:
right to the information. Component
BRC-S04062
Spec ID:
Thieves can find personal information in your home. Mail Date: None

How Identity Thieves Use Your Personal Information

Document Size:
Trim Width: 3.5
Once someone has your personal information, Trim Height: 7
Fold Position: None
there are many ways they can use it without
Folded Size: None
your knowledge:
Fonts & Images
They can call your credit card issuer pretending to be Fonts:
Bliss (Regular, Bold, Italic), Helvetica
you and ask to change the mailing address on your (Bold)
credit card account. The imposter then runs up Images:
charges on your account. Because your statements 05686_logo_vCMY_ChaseLogo.eps
are being sent to the new address, it may take some Inks:
time before you realize theres a problem. Cyan
Magenta
Yellow
Black
FPO Tech notes

Notes:
PID: 99999977
5

NC10030.indd 5 2/9/09 2:48:45 PM

 U N D E R S TA N D I N G I D E N T I T Y T H E F T

How Identity Thieves Use Your Personal Information

(Continued)

Thieves can open a new credit card account using

your name, date of birth and Social Security number.
When they use the credit card and dont pay the bills,
the delinquent account is reported on your
credit report.
They can establish phone or wireless service in
your name.
Thieves can open a bank account in your name and
write bad checks on that account.
They can forge counterfeit checks or debit cards and
drain your bank account.
Thieves can buy cars by taking out auto loans in
your name.

P ROT E C T I N G YO U R S E L F

How To Prevent Identity Theft

At Chase, were committed to working with you

to protect your personal information. We believe
that one of the best ways to fight identity theft is to
prevent it from happening in the first place. Here are
some easy things you can do to prevent someone
from stealing your important information.

Carry only what you need.

The less personal information you have with you,
the better off you will be if your purse or wallet
has been stolen. For example, carrying your Social
Security card with you is rarely necessary.

NC10030.indd 6 2/9/09 2:48:45 PM

 INC10030.indd
Last Save Date: 2-9-2009 2:45 PM
User Name: Essig, Lisa E (Card Services)
Station Name: WWIL124133

Job Info

Dont put outgoing mail in or on your mailbox.

Segment: Fulfillment
Thieves may use your mail to steal your identity.
Campaign: Identity Theft
Drop your mail into a secure, official Postal Service
collection box. Cell: None
WR #: 108294
Partner: Chase Fraud
RPC: None
Creative
CF03682
Format ID:
Component
BRC-S04062
Spec ID:
Mail Date: None

Document Size:
Trim Width: 3.5
Trim Height: 7
Fold Position: None
Folded Size: None

Fonts & Images

Fonts:
Bliss (Regular, Bold, Italic), Helvetica
(Bold)
Report lost or stolen credit cards immediately.
Images:
Call each credit card issuer and ask to have the stolen 05686_logo_vCMY_ChaseLogo.eps
card accounts closed and new ones opened to replace A0912_bkgd_rCMY_73807986.eps (CMYK;
353 ppi; 85%)
them. Remember to update any automatic payment
accounts with your new account numbers. Inks:
Cyan
Magenta
Dont preprint personal information on checks. Yellow
Your checks should not have your drivers license, Black
FPO Tech notes
telephone or Social Security numbers on them.

Notes:
PID: 99999977

NC10030.indd 7 2/9/09 2:48:46 PM

 P ROT E C T I N G YO U R S E L F

How To Prevent Identity Theft (Continued)

Report lost or stolen checks immediately.

If you have Chase banking accounts, Chase will
block payments on the check numbers involved.
Also, review new checks to make sure none have
been stolen in transit. Review your account for
counterfeit checks. Make sure the checks that
clear the bank were written by you.

Be alert to telephone scams.

If you are called, be wary about providing personal
information. Notify the appropriate financial
institutions of any suspicious phone inquiries made
in their name asking for account information to
verify a statement or award a prize.

Store cancelled checks safely.

This applies to your new or unused checks as well.

Be careful with your ATM and credit card receipts.

Thieves can use them to access your accounts.
Never throw away receipts in a public trash can.

Guard your Personal Identification Numbers

(PINs) and Passwords. Dont write your PIN on your
ATM or credit cards and dont keep your PINs with
your cards. Dont create PINs or passwords using
information that can be guessed easily (birthdays,
addresses or pets names). Dont share PINs or
passwords with friends or family. Change your
passwords often.

NC10030.indd 8 2/9/09 2:48:46 PM

 INC10030.indd
Last Save Date: 2-9-2009 2:45 PM
User Name: Essig, Lisa E (Card Services)
Station Name: WWIL124133

Job Info

Discard mail appropriately. Segment: Fulfillment

Consider a home paper shredder for all sensitive
Campaign: Identity Theft
documents; if you receive financial solicitations that
Cell: None
youre not interested in, shred them before throwing
WR #: 108294
them away, so thieves cant use them to assume
Partner: Chase Fraud
your identity. Destroy any other financial documents,
such as bank statements or invoices, before disposing RPC: None

of them. Creative
CF03682
Format ID:
Keep your information private. Component
BRC-S04062
Dont give out financial information like checking Spec ID:
account and credit card numbers and especially Mail Date: None
your Social Security number on the phone
unless you initiate the call and know the person Document Size:
Trim Width: 3.5
or organization youre dealing with. Dont give out Trim Height: 7
personal information to anyone who calls you, even Fold Position: None
Folded Size: None

Fonts & Images

Fonts:
Bliss (Regular, Bold, Italic), Helvetica
(Bold)

Images:
05686_logo_vCMY_ChaseLogo.eps
A0912_bkgd_rCMY_7613319811.eps
(CMYK; 375 ppi; 80%)

Inks:
Cyan
Magenta
Yellow
Black
FPO Tech notes

Notes:
PID: 99999977

NC10030.indd 9 2/9/09 2:48:46 PM

 R E C L A I M I N G YO U R I D E N T I T Y

How To Prevent Identity Theft (Continued)

someone claiming to be from Chase. No legitimate

representative of JPMorgan Chase will ever ask you
for your PIN or password over the phone.

Keep track of monthly statements.

If regular statements fail to reach you, call the
company to find out why. Someone may have
filed a false change-of-address notice to divert your
information to his or her address. If your statements
include suspicious items, dont ignore them. Instead,
investigate immediately and contact your bank or
creditor to head off any possible or further fraud.

Review your credit report.

Periodically contact the major credit reporting
companies to review your file and make certain
the information is correct. For a small fee, you
can obtain a copy of your credit report at any time.

Protect your computers.

A stolen computer or smartphone can provide a wealth
of information to a thief. Learn how your device saves
passwords and account numbers and be sure any
software you use to store personal data is secure.
Always set your laptop to require a password when
it is turned on or awakened from sleep, especially
when youre traveling.

10

NC10030.indd 10 2/9/09 2:48:46 PM

 INC10030.indd
Last Save Date: 2-9-2009 2:45 PM
User Name: Essig, Lisa E (Card Services)
Station Name: WWIL124133

Job Info

Protect your identity online. Segment: Fulfillment

When conducting financial transactions, making
Campaign: Identity Theft
purchases or sending personal information online,
Cell: None
make sure the Web sites you visit are secure and
WR #: 108294
protect your data from Internet theft.
Partner: Chase Fraud
Look for Web sites that use Secure Socket Layer (SSL) RPC: None
technology to encrypt your personal information. You Creative
CF03682
can also check to see if your Web session is secure by Format ID:
looking for a small lock symbol usually located in the Component
BRC-S04062
lower corner of your Web browser window. Current Spec ID:
versions of leading Web browsers indicate when a Mail Date: None
Web page is encrypted for transmission by using this
symbol. You may also look for the letters https:// Document Size:
Trim Width: 3.5
at the beginning of the Web site URL in your Web Trim Height: 7
browser. The s means that the Web connection Fold Position: None
Folded Size: None
is secure. For example, Chase.com uses 128-bit
Fonts & Images
Fonts:
Bliss (Regular, Bold, Italic), Helvetica
(Bold)

Images:
05686_logo_vCMY_ChaseLogo.eps
A0912_bkgd_rCMY_DVP0816013.eps
(CMYK; 381 ppi; 80%)

Inks:
Cyan
Magenta
Yellow
Black
FPO Tech notes

Notes:
PID: 99999977

11

NC10030.indd 11 2/9/09 2:48:47 PM

 R E C L A I M I N G YO U R I D E N T I T Y
How To Deal With Identity Theft (Continued)

encryption, the highest level of protection available.

Another online safety feature is your password. Every
time you log on to Chase.com, you are required to
enter your ID and password. You can manage your
account the way you choose, so you have the ability
to change your password at any time. For your safety,
you should not reveal your password to anyone.

For more information about how you are protected

when using Chase.com, or for more information about
encryption, visit us at Chase.com.

How To Deal With Identity Theft

You can recover from identity theft. In fact, if you

suspect that you may be a victim, youve already
taken an important first step by contacting a
Chase Fraud Specialist.

12

NC10030.indd 12 2/9/09 2:48:48 PM

 INC10030.indd
We will give you personal attention and work with
Last Save Date: 2-9-2009 2:45 PM
you every step of the way. Well also assist you as you User Name: Essig, Lisa E (Card Services)
Station Name: WWIL124133
work with credit bureaus and other key agencies.
Here are some important steps you can take to help Job Info
reclaim your identity:
Segment: Fulfillment
1. Contact the credit bureaus. Campaign: Identity Theft
Contact the fraud departments of one of Cell: None
the three major credit bureaus. They maintain
WR #: 108294
reports that track the credit accounts that
Partner: Chase Fraud
have been opened in your name and how you
RPC: None
pay your bills. You should call first and then
follow up in writing. See the sample credit Creative
CF03682
Format ID:
bureau letter in the Sample Documents section.
Component
As a victim of identity theft, you are entitled to BRC-S04062
Spec ID:
a free credit report from each of the following Mail Date: None
credit reporting agencies:
Document Size:
Equifax Trim Width: 3.5
Call 1-800-525-6285 Trim Height: 7
Fold Position: None
Write: Equifax Fraud Assistance, Folded Size: None
P.O. Box 105069, Atlanta, GA 30348
Fonts & Images
www.equifax.com Fonts:
Bliss (Regular, Bold, Italic, Heavy),
Experian Helvetica (Bold)
Call 1-888-397-3742
Images:
Write: P.O. Box 949, Allen, TX 75013-0949 A0912_bkgd_rCMY_1324075.eps (CMYK;
www.experian.com 305 ppi; 100%)
05686_logo_vCMY_ChaseLogo.eps

TransUnion Inks:
Call 1-800-680-7289 Cyan
Magenta
Write: Fraud Victim Assistance Department Yellow
P.O. Box 6790, Fullerton, CA 92834 Black
FPO Tech notes
www.tuc.com
13 Notes:
PID: 99999977

NC10030.indd 13 2/9/09 2:48:48 PM

 R E C L A I M I N G YO U R I D E N T I T Y

How To Deal With Identity Theft (Continued)

Request that a fraud alert be placed in your

credit bureau file. Tell the credit bureaus you
would like to include a statement on your
credit report asking that creditors call you
before opening any new accounts or changing
your existing accounts. You can attach up to
2 contact phone numbers, and you can
remove an alert at any time. Initial Alerts
remain on file for 90 days (Opt-out remains
on file for 90 days). An Extended Alert
requires a law enforcement report and remains
on file for 7 years (Opt out remains
on file for 5 years). Active-Duty Alerts remain
on file of an active duty military consumer for
1 year (Opt-out remains on file for 2 years.

Ask for copies of your credit reports.

If you are a victim of identity theft, credit
bureaus must give you a free copy of your
report for you to check for inaccuracies.

Review your credit reports carefully.

Make sure that no additional fraudulent
accounts have been opened or unauthorized
changes made. Check the inquiry section
of the report. When inquiries appear from
companies that opened fraudulent accounts,
request that the inquiries be removed from
your report. Then follow up with the credit
bureaus and any associated financial institutions.

14

NC10030.indd 14 2/9/09 2:48:48 PM

 INC10030.indd
Last Save Date: 2-9-2009 2:45 PM
User Name: Essig, Lisa E (Card Services)
Station Name: WWIL124133

Job Info

Segment: Fulfillment
Campaign: Identity Theft
Cell: None
WR #: 108294
Partner: Chase Fraud
RPC: None
Creative
CF03682
Format ID:
Component
BRC-S04062
Spec ID:
Mail Date: None

Document Size:
Trim Width: 3.5
Trim Height: 7
Fold Position: None
Folded Size: None

Fonts & Images

Fonts:
2. Stop using your computer Bliss (Regular, Bold, Italic, Heavy),
Helvetica (Bold)
Assume anything you type may be captured
by a hacker. Install anti-virus software and run Images:
05686_logo_vCMY_ChaseLogo.eps
a scan that identifies malicious software. If such A0912_bkgd_rCMY_20015050600.eps
programs are identified, report them to the US (CMYK; 297 ppi; 101%)
Secret Service (find the field office near you at Inks:
www.secretservice.gov/field_offices.shtml). Cyan
Magenta
Make sure your system is updated and secure Yellow
before using it again, and change all your Black
FPO Tech notes
passwords, including email passwords.
Notes:
PID: 99999977

15

NC10030.indd 15 2/9/09 2:48:48 PM

 R E C L A I M I N G YO U R I D E N T I T Y

How To Deal With Identity Theft (Continued)

3. Contact your local police.

File a report with your local police or the police
in the community where the identity theft took
place. Even if the police are unable to catch the
thief, having a copy of the police report can help
provide evidence of fraud to creditors. Obtain
a copy of the police report in case your bank,
credit card company or others need evidence.

4. Contact the Federal Trade Commission.

Call the Federal Trade Commissions (FTC)
Identity Theft Hotline at 1-877-ID THEFT
(1-877-438-4338). The FTC will put your
information into a secure consumer fraud
database and may, in appropriate instances,
share it with other law enforcement agencies.

16

NC10030.indd 16 2/9/09 2:48:49 PM

 INC10030.indd
Last Save Date: 2-9-2009 2:45 PM
User Name: Essig, Lisa E (Card Services)
Station Name: WWIL124133

Job Info

5. Check your mail carefully.

Segment: Fulfillment
If you receive statements for accounts for
Campaign: Identity Theft
which you did not apply, contact the creditor.
Cell: None
An identity thief may have opened an account
WR #: 108294
in your name. If you do not receive statements
for any of your usual accounts (including Partner: Chase Fraud

credit, banking and investment), contact the RPC: None

company immediately. Creative
CF03682
Format ID:
An identity thief may have submitted a change Component
BRC-S04062
of address in order to redirect your statements Spec ID:
to a different location. If you do not receive Mail Date: None
mail you usually receive, contact the post office.
An identity thief may have falsified a change Document Size:
Trim Width: 3.5
of address to redirect your mail to a Trim Height: 7
different location. Fold Position: None
Folded Size: None

6. Review ALL your accounts. Fonts & Images

You should check transactions on credit account Fonts:
Bliss (Regular, Bold, Italic, Heavy),
statements including credit cards, home equity Helvetica (Bold)
lines of credit, bank accounts, investment
Images:
accounts and telephone statements. If you find 05686_logo_vCMY_ChaseLogo.eps
A0912_bkgd_rCMY_20002487100.eps
problems on one of your accounts, you should (CMYK; 368 ppi; 81.5%)
pay careful attention to all of your accounts
Inks:
going forward. Here are some steps you can Cyan
take if you suspect that an identity thief may Magenta
Yellow
have tampered with any of your accounts: Black
FPO Tech notes

Notes:
PID: 99999977

17

NC10030.indd 17 2/9/09 2:48:49 PM

 R E C L A I M I N G YO U R I D E N T I T Y

How To Deal With Identity Theft (Continued)

Contact other creditors.

Creditors can include credit card, phone and
other utility companies, and banks and other
lenders. Ask to speak with someone in the
companys security or fraud department
and follow up with a letter. A sample dispute
letter can be found in the Sample Documents
section. Close accounts that have been
tampered with and open new ones with
new PINs and passwords. Avoid using easily
available information for a password like
a date of birth or Social Security number.

Review your bank accounts.

If an identity thief has tampered with your
savings or checking account or ATM card,
close the account immediately. If your checks
were stolen or misused, either place a stop
payment on the range of missing checks or
close the account. Also, contact the major
check verification companies that you may
be a victim to help them prevent further
fraudulent use of your identity.
TeleCheck: 1-800-710-9898
Certegy: 1-800-437-5120

18

NC10030.indd 18 2/9/09 2:48:49 PM

 INC10030.indd
Last Save Date: 2-9-2009 2:45 PM
User Name: Essig, Lisa E (Card Services)
Station Name: WWIL124133

Job Info

Segment: Fulfillment
Campaign: Identity Theft
Cell: None
WR #: 108294
Partner: Chase Fraud
RPC: None
Creative
CF03682
Format ID:
Component
BRC-S04062
Spec ID:
Mail Date: None

Document Size:
Review your investment accounts. Trim Width: 3.5
Trim Height: 7
If an identity thief has tampered with Fold Position: None
your securities, investments or brokerage Folded Size: None

account, immediately report it to your Fonts & Images

broker or account manager. Fonts:
Bliss (Regular, Bold, Italic, Heavy),
Helvetica (Bold)
Contact telephone service providers.
If an identity thief has established a Images:
05686_logo_vCMY_ChaseLogo.eps
new phone or cellular service in your A0912_bkgd_rCMY_AYP1205334.eps
(CMYK; 353 ppi; 85%)
name, contact the service provider
immediately to cancel the account. Inks:
Cyan
If you have trouble getting fraudulent Magenta
phone charges removed from your account, Yellow
Black
contact the state Public Utilities Commission FPO Tech notes
for local service providers or the Federal
Communications Commission for long Notes:
distance service providers. PID: 99999977

19

NC10030.indd 19 2/9/09 2:48:50 PM

 R E C L A I M I N G YO U R I D E N T I T Y

How To Deal With Identity Theft (Continued)

Contact your local Postal Inspector.

If an identity thief has stolen your mail
to obtain credit or falsified change-of-
address forms, thats a crime. Report it
to your local Postal Inspector. You can
learn how to contact your local Postal
Inspection Service office by contacting
your local post office or by visiting the
United States Postal Service online at
www.usps.gov/websites/depart/inspect.

Contact the Social Security Department.

If you believe someone is using your
Social Security number to apply for a job,
contact the Social Security Fraud Hotline
at 1-800-269-0271. You can also contact
the Social Security Department at
1-800-772-1213 to verify the accuracy
of the earnings reported on your Social
Security number and to request a copy
of your Social Security statement.

Contact your local Department of

Motor Vehicles. If you suspect your name
is being used by an identity thief to get a
drivers license or ID card, or if your drivers
license has been lost or stolen, contact your
local Department of Motor Vehicles.

20

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 INC10030.indd
Last Save Date: 2-9-2009 2:45 PM
User Name: Essig, Lisa E (Card Services)
Station Name: WWIL124133

Job Info

7. Perform periodic reviews. Segment: Fulfillment

In a few months, order a new copy of your
Campaign: Identity Theft
credit report you are entitled to a free credit
Cell: None
report each year to verify your corrections
WR #: 108294
and changes. After reviewing your credit report,
Partner: Chase Fraud
you may find that accounts were opened in
your name at other banks or lenders. Contact RPC: None

the companies where the accounts were opened Creative

CF03682
Format ID:
to report fraudulent accounts, then follow up
Component
in writing. Include copies of documents that BRC-S04062
Spec ID:
support your position. See the sample credit
Mail Date: None
bureau letter in the Sample Documents section.
Document Size:
Trim Width: 3.5
Trim Height: 7
Fold Position: None
Folded Size: None

Fonts & Images

Fonts:
Bliss (Regular, Bold, Italic), Helvetica
(Bold)

Images:
05686_logo_vCMY_ChaseLogo.eps
A0912_bkgd_rCMY_ISP2043699.eps
(CMYK; 375 ppi; 80%)

Inks:
Cyan
Magenta
Yellow
Black
FPO Tech notes

Notes:
PID: 99999977

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 SAMPLE DOCUMENTS

These are sample letters that you can send to credit

bureaus and credit card issuers.

Sample dispute letter Credit Bureau

Date

Your Name
Your Address
Your City, State, Zip

Complaint Dept.
Name of Credit Bureau
Address
City, State, Zip

Dear Sir or Madam:

I am writing to dispute the following information in my file.

The items I dispute are circled on the attached copy of the
report I received. (Identify item(s) disputed by name of source,
such as creditors or tax court, and identify type of item, such as
credit account, judgment, etc.)

This item is (inaccurate or incomplete) because (describe what

is inaccurate or incomplete and why). I am requesting that the
item be deleted (or request another specific change) to correct
the information.

Enclosed are copies of (use this sentence if applicable and

describe any enclosed documentation, such as payment records
or court documents) supporting my position. Please investigate
this (these) matter(s) and (delete or correct) the disputed
item(s) as soon as possible.

Sincerely,

Your Name

Enclosures: (List what you are enclosing)

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 INC10030.indd
Last Save Date: 2-9-2009 2:45 PM
User Name: Essig, Lisa E (Card Services)
Station Name: WWIL124133

Job Info

Segment: Fulfillment
Campaign: Identity Theft
Cell: None
WR #: 108294
Sample dispute letter Credit Card Issuers Partner: Chase Fraud
RPC: None
Creative
CF03682
Format ID:
Date
Component
Your Name BRC-S04062
Your Address
Spec ID:
Your City, State, Zip
Your account number Mail Date: None
Name of Creditor
Billing Inquiries
Address
Document Size:
City, State, Zip Trim Width: 3.5
Trim Height: 7
Dear Sir or Madam: Fold Position: None
Folded Size: None
I am writing to dispute a billing error in the amount of
$___________ on my account. The amount is inaccurate Fonts & Images
because (describe the problem). I am requesting that the Fonts:
error be corrected, that any finance or other charges related Bliss (Regular, Bold, Italic), Helvetica
to the disputed amount be credited as well, and that I receive (Bold)
an accurate statement.
Images:
Enclosed are copies of (use this sentence to describe any 05686_logo_vCMY_ChaseLogo.eps
enclosed information, such as sales slips or payment records)
supporting my position. Please investigate this matter and Inks:
correct the billing error as soon as possible. Cyan
Magenta
Sincerely, Yellow
Black
Your Name FPO Tech notes

Enclosures: (List what you are enclosing)

Notes:
PID: 99999977

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 Call 1-888-745-0091 to speak to an Identity Theft Specialist
Visit Chase.com/identitytheft

ID INC10030

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