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Lampiran 1.

Kuesioner Penelitian

KUESIONER
TINGKAT KEPUASAN PASIEN RAWAT JALAN PESERTA
BPJS KESEHATAN TERHADAP PELAYANAN
KEFARMASIAN DI DUA PUSKESMAS DI KOTA MEDAN
PADA BULAN AGUSTUS 2015
Kuesioner ini adalah kuesioner untuk penulisan skripsi di Fakultas Farmasi
Universitas Sumatera Utara (USU), oleh karena itu saya sebagai peneliti akan
sangat berterima kasih jika Bapak/Ibu/Saudara/Saudari bersedia mengisi dan
menjawab setiap pertanyaan dengan suka rela.

Beri tanda () pada pilihan yang sesuai


I. IDENTITAS RESPONDEN
1. Kode ( diisi peneliti) : PA 1
2. Tanggal :
3. Nama :
4. Umur :
5. Jenis kelamin : Laki-laki Perempuan

6. Pendidikan : SD Diploma

SMP S1

SMA Lain-lain

7. Pekerjaan :

Mahasiswa/i Pegawai swasta

Wiraswasta Ibu rumah tangga

PNS Lain-lain

8. Tingkat penghasilan kepala keluarga/bulan :

< Rp 1.000.000.,00 Rp.1.000.000,00 5.000.000,00

> Rp 5.000.000,00

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Universitas Sumatera Utara
Lampiran 1. (Lanjutan)
9. Sudah berapa kali anda datang ke Puskesmas ini :

Baru Pertama kali 2-5 Kali Lebih dari 5 kali

II. Persepsi Pasien


Pilih jawaban yang anda rasa tepat dengan tanda () pada kolom yang
sesuai.
Keterangan:
TP = Tidak puas
KP = Kurang puas
CP = Cukup puas
P = Puas
SP = Sangat puas
A. Kehandalan
Jenis pelayanan Tingkat Kepuasan Pasien
TP KP CP P SP
1. Kecepatan pelayanan obat

2. Obat tersedia dengan lengkap

3. Petugas Apotek melayani dengan ramah dan tersenyum

4. Petugas Apotek selalu siap membantu

B. Ketanggapan
Jenis pelayanan Tingkat Kepuasan Pasien
TP KP CP P SP
1. Petugas Apotek cepat tanggap terhadap keluhan
pasien
2. Petugas Apotek mampu memberikan penyelesaiaan
terhadap masalah yang dihadapi pasien

3. Terjadi komunikasi yang baik antara petugas Apotek


dengan pasien
4. Pasien mendapatkan informasi yang jelas dan mudah
dimengerti tentang resep/obat yang ditebusnya

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Universitas Sumatera Utara
Lampiran 1. (Lanjutan)
C. Keyakinan
Jenis pelayanan Tingkat Kepuasan Pasien
TP KP CP P SP
1. Petugas Apotek mempunyai pengetahuan dan
keterampilan yang baik dalam bekerja
2. Obat yang diproleh terjamin kualitasnya

3. Obat yang diberikan sesuai dengan yang diminta

D. Empati
Jenis pelayanan Tingkat Kepuasan Pasien
TP KP CP P SP
1. Petugas Apotek memberikan perhatiaan terhadap
keluhan pasien
2. Petugas Apotek memberikan pelayanan kepada
semua pasien tanpa memandang status social
3. Pasien merasa nyaman selama menunggu obat

E. Bukti langsung
Jenis pelayanan Tingkat Kepuasan Pasien
TP KP CP P SP
1. Apotek telihat bersih dan rapi

2. Kenyamanan ruang tunggu

3. Penataan eksterior dan interior ruangan

4. Petugas apotek berpakaian bersih dan rapi

Saran
1.Berikanlah saran /usulan anda atas pelayanan kefarmasian BPJS Kesehatan yang diberikan
kepada anda :




......

Terima kasih atas kesediaan Anda mengisi daftar pertanyaan ini

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Universitas Sumatera Utara
Lampiran 2. Uji Normalitas Data Karakteristik Responden Penelitian Puskesmas
Padang Bulan Medan

Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
Umur 150 100.0% 0 .0% 150 100.0%
Jeniskelamin 150 100.0% 0 .0% 150 100.0%

pendidikan 150 100.0% 0 .0% 150 100.0%


Pekerjaan 150 100.0% 0 .0% 150 100.0%
Penghasilan 150 100.0% 0 .0% 150 100.0%
Kunjungan 150 100.0% 0 .0% 150 100.0%

Tests of Normality
Kolmogorov-Smirnova Shapiro-Wilk
Statistic df Sig. Statistic df Sig.
Umur .184 150 .000 .865 150 .000
Jeniskelamin .443 150 .000 .575 150 .000

pendidikan .185 150 .000 .926 150 .000


Pekerjaan .318 150 .000 .813 150 .000
Penghasilan .397 150 .000 .681 150 .000
Kunjungan .314 150 .000 .757 150 .000
a. Lilliefors Significance Correction

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Universitas Sumatera Utara
Lampiran 3. Uji Normalitas Data Karakteristik Responden Penelitian Puskesmas
Polonia Medan

Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
Umur 150 100.0% 0 .0% 150 100.0%
Jeniskelamin 150 100.0% 0 .0% 150 100.0%

pendidikan 150 100.0% 0 .0% 150 100.0%


Pekerjaan 150 100.0% 0 .0% 150 100.0%
Penghasilan 150 100.0% 0 .0% 150 100.0%
Kunjungan 150 100.0% 0 .0% 150 100.0%

Tests of Normality
Kolmogorov-Smirnova Shapiro-Wilk
Statistic df Sig. Statistic df Sig.
Umur .234 150 .000 .865 150 .000
Jeniskelamin .399 150 .000 .617 150 .000

pendidikan .330 150 .000 .803 150 .000


Pekerjaan .251 150 .000 .845 150 .000
Penghasilan .448 150 .000 .523 150 .000
Kunjungan .507 150 .000 .419 150 .000

a. Lilliefors Significance Correction

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Universitas Sumatera Utara
Lampiran 4. Uji Crosstab serta Uji Chi-square dan Fishers Test Tingkat
Kepuasan Pasien Rawat Jalan Peserta BPJS Kesehatan Puskesmas Padang
Bulan Medan dengan Karakteristik demografi Responden
A. Umur
Crosstab

Score1
Total

puas sangatpuas
Umur 18-30 Count 9 23 32

% within Umur 28.1% 71.9% 100.0%

%within Score1 31.0% 19.0% 21.3%

% of Total 6.0% 15.3% 21.3%

31-40 Count 7 32 39

% within Umur 17.9% 82.1% 100.0%

%within Score1 24.1% 26.4% 26.0%

% of Total 4.7% 21.3% 26.0%

41-50 Count 4 38 42

% within Umur 9.5% 90.5% 100.0%

%within Score1 13.8% 31.4% 28.0%

% of Total 2.7% 25.3% 28.0%

51 tahunkeatas Count 9 28 37

% within Umur 24.3% 75.7% 100.0%

%within Score1 31.0% 23.1% 24.7%

% of Total 6.0% 18.7% 24.7%

Total Count 29 121 150

% within Umur 19.3% 80.7% 100.0%

%within Score1 100.0% 100.0% 100.0%

% of Total 19.3% 80.7% 100.0%

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Lampiran 4. Lanjutan
Chi-Square Tests

Asymp.Sig. Exact Sig. (2- Exact Sig. (1- Point


Value df
(2-sided) sided) sided) Probability

Pearson Chi-Square 4.816a 3 .186 .189


Likelihood Ratio 5.102 3 .164 .177
Fisher's Exact Test 4.978 .172
Linear-by-Linear .382b 1 .536 .569 .301 .063
Association
N of Valid Cases 150
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 6.19.
b. The standardized statistic is .618.

B. Jenis Kelamin
Crosstab

Score1
Total
puas sangatpuas
Jenis.kelamin laki-laki Count 9 36 45

% within Jenis kelamin 20.0% 80.0% 100.0%

% within Score1 31.0% 29.8% 30.0%

% of Total 6.0% 24.0% 30.0%

Perempuan Count 20 85 105

% withinJenis kelamin 19.0% 81.0% 100.0%

% within Score1 69.0% 70.2% 70.0%

% of Total 13.3% 56.7% 70.0%

Total Count 29 121 150

% within Jenis kelamin 19.3% 80.7% 100.0%

% within Score1 100.0% 100.0% 100.0%

% of Total 19.3% 80.7% 100.0%

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Lampiran 4. Lanjutan
Chi-Square Tests

Asymp. Sig. Exact Sig. Exact Sig. Point


Value df
(2-sided) (2-sided) (1-sided) Probability

Pearson Chi-Square .018a 1 .892 1.000 .528


Continuity Correctionb .000 1 1.000
Likelihood Ratio .018 1 .893 1.000 .528
Fisher's Exact Test 1.000 .528
Linear-by-Linear .018c 1 .893 1.000 .528 .175
Association
N of Valid Cases 150
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 8.70.
b. Computed only for a 2x2 table
c. The standardized statistic is .135.

C. Pendidikan
Crosstab
Score1
Total
puas sangatpuas
Pendidikan SD Count 4 12 16
% within Pendidikan 25.0% 75.0% 100.0%
% within Score1 13.8% 9.9% 10.7%
% of Total 2.7% 8.0% 10.7%
SMP Count 4 26 30
% within Pendidikan 13.3% 86.7% 100.0%
% within Score1 13.8% 21.5% 20.0%
% of Total 2.7% 17.3% 20.0%
SMA Count 8 37 45
% within Pendidikan 17.8% 82.2% 100.0%
% within Score1 27.6% 30.6% 30.0%
% of Total 5.3% 24.7% 30.0%
Diploma Count 4 18 22
% within Pendidikan 18.2% 81.8% 100.0%
% within Score1 13.8% 14.9% 14.7%
% of Total 2.7% 12.0% 14.7%
SI Count 7 23 30
% within Pendidikan 23.3% 76.7% 100.0%
% within Score1 24.1% 19.0% 20.0%
% of Total 4.7% 15.3% 20.0%
Lain-lain Count 2 5 7
% within Pendidikan 28.6% 71.4% 100.0%
% within Score1 6.9% 4.1% 4.7%
% of Total 1.3% 3.3% 4.7%
Total Count 29 121 150
% within Pendidikan 19.3% 80.7% 100.0%
% within Score1 100.0% 100.0% 100.0%
% of Total 19.3% 80.7% 100.0%

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Lampiran 4. Lanjutan
Chi-Square Tests
Asymp. Sig. Exact Sig. Exact Sig.
Value df Point Probability
(2-sided) (2-sided) (1-sided)
a
Pearson Chi-Square 1.801 5 .876 .886
Likelihood Ratio 1.796 5 .877 .885
Fisher's Exact Test 2.239 .835
Linear-by-Linear .367b 1 .545 .554 .298 .049
Association
N of Valid Cases 150
a. 3 cells (25.0%) have expected count less than 5. The minimum expected count is 1.35.
b. The standardized statistic is -.606.

D. Pekerjaan
Crosstab
Score1
sangatpu Total
puas as
Peker Mahasiswa/i Count 0 7 7
jaan % within Pekerjaan .0% 100.0% 100.0%
% within Score1 .0% 5.8% 4.7%
% of Total .0% 4.7% 4.7%
Wiraswasta Count 8 23 31
% within Pekerjaan 25.8% 74.2% 100.0%
% within Score1 27.6% 19.0% 20.7%
% of Total 5.3% 15.3% 20.7%
PNS Count 2 2 4
% within Pekerjaan 50.0% 50.0% 100.0%
% within Score1 6.9% 1.7% 2.7%
% of Total 1.3% 1.3% 2.7%
Pegawaiswasta Count 3 10 13
% within Pekerjaan 23.1% 76.9% 100.0%
% within Score1 10.3% 8.3% 8.7%
% of Total 2.0% 6.7% 8.7%
Iburumahtangga Count 12 54 66
% within Pekerjaan 18.2% 81.8% 100.0%
% within Score1 41.4% 44.6% 44.0%
% of Total 8.0% 36.0% 44.0%
Lain-lain Count 4 25 29
% within Pekerjaan 13.8% 86.2% 100.0%
% within Score1 13.8% 20.7% 19.3%
% of Total 2.7% 16.7% 19.3%
Total Count 29 121 150
% within Pekerjaan 19.3% 80.7% 100.0%
% within Score1 100.0% 100.0% 100.0%
% of Total 19.3% 80.7% 100.0%

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Universitas Sumatera Utara
Lampiran 4. Lanjutan
Chi-Square Tests
Asymp. Sig. Exact Sig. Exact Sig. (1- Point
Value df
(2-sided) (2-sided) sided) Probability
Pearson Chi-Square 5.666a 5 .340 .329
Likelihood Ratio 6.457 5 .264 .331
Fisher's Exact Test 5.276 .339
Linear-by-Linear Association .465b 1 .495 .510 .267 .041
N of Valid Cases 150
a. 4 cells (33.3%) have expected count less than 5. The minimum expected count is .77.
b. The standardized statistic is .682.

E. Penghasilan
Crosstab
Score1
Total
puas sangatpuas
penghasilan <Rp 1.000.000.,00 Count 2 10 12
% within penghasilan 16.7% 83.3% 100.0%
% within Score1 6.9% 8.3% 8.0%
% of Total 1.3% 6.7% 8.0%
Rp.1.000.000,00 Count 19 91 110
5.000.000,00 % within penghasilan 17.3% 82.7% 100.0%
% within Score1 65.5% 75.2% 73.3%
% of Total 12.7% 60.7% 73.3%
>Rp 5.000.000,00 Count 8 20 28
% within penghasilan 28.6% 71.4% 100.0%
% within Score1 27.6% 16.5% 18.7%
% of Total 5.3% 13.3% 18.7%
Total Count 29 121 150
% within penghasilan 19.3% 80.7% 100.0%
% within Score1 100.0% 100.0% 100.0%
% of Total 19.3% 80.7% 100.0%

Chi-Square Tests

Asymp. Sig. Exact Sig. Exact Sig. Point


Value df
(2-sided) (2-sided) (1-sided) Probability

Pearson Chi-Square 1.886a 2 .389 .382


Likelihood Ratio 1.749 2 .417 .447
Fisher's Exact Test 1.926 .382
Linear-by-Linear 1.405b 1 .236 .306 .162 .080
Association
N of Valid Cases 150
a. 1 cells (16.7%) have expected count less than 5. The minimum expected count is 2.32.
b. The standardized statistic is -1.185.

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Universitas Sumatera Utara
Lampiran 4. Lanjutan

F. Kunjungan
Crosstab

Score1
Total
puas sangatpuas
kunjungan BaruPertama kali Count 4 19 23

% within kunjungan 17.4% 82.6% 100.0%


% within Score1 13.8% 15.7% 15.3%
% of Total 2.7% 12.7% 15.3%
2-5 Kali Count 11 41 52
% within kunjungan 21.2% 78.8% 100.0%
% within Score1 37.9% 33.9% 34.7%
% of Total 7.3% 27.3% 34.7%
Lebihdari 5 kali Count 14 61 75
% within kunjungan 18.7% 81.3% 100.0%
% within Score1 48.3% 50.4% 50.0%
% of Total 9.3% 40.7% 50.0%
Total Count 29 121 150

% within kunjungan 19.3% 80.7% 100.0%


% within Score1 100.0% 100.0% 100.0%
% of Total 19.3% 80.7% 100.0%

Chi-Square Tests

Asymp. Sig. Exact Sig. Exact Sig.


Value df Point Probability
(2-sided) (2-sided) (1-sided)

Pearson Chi-Square .188a 2 .911 .923

Likelihood Ratio .187 2 .911 .923

Fisher's Exact Test .210 .960

Linear-by-Linear Association .000b 1 .988 1.000 .545 .112

N of Valid Cases 150

a. 1 cells (16.7%) have expected count less than 5. The minimum expected count is 4.45.

b. The standardized statistic is .015.

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Lampiran 5. Uji Crosstab serta Uji Chi-square dan Fishers Test Tingkat
Kepuasan Pasien Rawat Jalan Peserta BPJS Kesehatan Puskesmas Polonia
Medan dengan Karakteristik demografi Responden
A. Umur
Crosstab

Score1
Total
puas sangatpuas
Umur 18-30 Count 24 1 25

% within Umur 96.0% 4.0% 100.0%


% within Score1 20.5% 3.0% 16.7%
% of Total 16.0% .7% 16.7%
31-40 Count 25 8 33
% within Umur 75.8% 24.2% 100.0%
% within Score1 21.4% 24.2% 22.0%
% of Total 16.7% 5.3% 22.0%
41-50 Count 43 13 56
% within Umur 76.8% 23.2% 100.0%
% within Score1 36.8% 39.4% 37.3%
% of Total 28.7% 8.7% 37.3%
51 tahun Count 25 11 36
keatas % within Umur 69.4% 30.6% 100.0%
% within Score1 21.4% 33.3% 24.0%
% of Total 16.7% 7.3% 24.0%
Total Count 117 33 150

% within Umur 78.0% 22.0% 100.0%


% within Score1 100.0% 100.0% 100.0%
% of Total 78.0% 22.0% 100.0%

Asymp. Sig. Exact Sig. (2- Exact Sig. Point


Value df
(2-sided) sided) (1-sided) Probability

Pearson Chi-Square 6.401a 3 .094 .091

Likelihood Ratio 8.117 3 .044 .049

Fisher's Exact Test 7.149 .065

Linear-by-Linear 4.825b 1 .028 .032 .017 .007


Association
N of Valid Cases 150

a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 5.50.

b. The standardized statistic is 2.197.

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Universitas Sumatera Utara
Lampiran 5. Lanjutan
B. Jenis Kelamin
Crosstab

Score1
Total
puas sangatpuas
Jenis.kelamin laki-laki Count 49 9 58

% within Jenis.kelamin 84.5% 15.5% 100.0%


% within Score1 41.9% 27.3% 38.7%
% of Total 32.7% 6.0% 38.7%
Perempuan Count 68 24 92
% within Jenis.kelamin 73.9% 26.1% 100.0%
% within Score1 58.1% 72.7% 61.3%
% of Total 45.3% 16.0% 61.3%
Total Count 117 33 150

% within Jenis.kelamin 78.0% 22.0% 100.0%


% within Score1 100.0% 100.0% 100.0%
% of Total 78.0% 22.0% 100.0%

Chi-Square Tests

Asymp. Sig. (2- Exact Sig. Exact Sig. Point


Value df
sided) (2-sided) (1-sided) Probability

Pearson Chi-Square 2.316a 1 .128 .158 .092


b
Continuity Correction 1.741 1 .187

Likelihood Ratio 2.400 1 .121 .158 .092


Fisher's Exact Test .158 .092
c
Linear-by-Linear Association 2.301 1 .129 .158 .092 .052

N of Valid Cases 150

a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 12.76.
b. Computed only for a 2x2 table

c. The standardized statistic is 1.517.

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Universitas Sumatera Utara
Lampiran 5. Lanjutan
C. Pendidikan
Crosstab

Score1
Total
puas sangatpuas
Pendidikan SD Count 20 4 24

% within Pendidikan 83.3% 16.7% 100.0%


% within Score1 17.1% 12.1% 16.0%
% of Total 13.3% 2.7% 16.0%

SMP Count 27 7 34
% within Pendidikan 79.4% 20.6% 100.0%
% within Score1 23.1% 21.2% 22.7%
% of Total 18.0% 4.7% 22.7%

SMA Count 65 20 85
% within Pendidikan 76.5% 23.5% 100.0%
% within Score1 55.6% 60.6% 56.7%
% of Total 43.3% 13.3% 56.7%

Diploma Count 3 2 5
% within Pendidikan 60.0% 40.0% 100.0%
% within Score1 2.6% 6.1% 3.3%
% of Total 2.0% 1.3% 3.3%

SI Count 2 0 2
% within Pendidikan 100.0% .0% 100.0%
% within Score1 1.7% .0% 1.3%
% of Total 1.3% .0% 1.3%

Total Count 117 33 150

% within Pendidikan 78.0% 22.0% 100.0%


% within Score1 100.0% 100.0% 100.0%
% of Total 78.0% 22.0% 100.0%

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Lampiran 5. Lanjutan
Chi-Square Tests

Asymp. Sig. Exact Sig. Exact Sig. Point


Value df
(2-sided) (2-sided) (1-sided) Probability

Pearson Chi-Square 2.061a 4 .724 .786


Likelihood Ratio 2.390 4 .664 .748
Fisher's Exact Test 1.921 .785
b
Linear-by-Linear .504 1 .478 .490 .278 .073
Association
N of Valid Cases 150

a. 4 cells (40.0%) have expected count less than 5. The minimum expected count is .44.
b. The standardized statistic is .710.

D. Pekerjaan
Crosstab
Score1
Total
puas sangatpuas
Pekerjaan Mahasiswa/i Count 3 1 4
% within Pekerjaan 75.0% 25.0% 100.0%
% within Score1 2.6% 3.0% 2.7%
% of Total 2.0% .7% 2.7%
Wiraswasta Count 29 8 37
% within Pekerjaan 78.4% 21.6% 100.0%
% within Score1 24.8% 24.2% 24.7%
% of Total 19.3% 5.3% 24.7%
PNS Count 2 1 3
% within Pekerjaan 66.7% 33.3% 100.0%
% within Score1 1.7% 3.0% 2.0%
% of Total 1.3% .7% 2.0%
Pegawaiswasta Count 20 4 24
% within Pekerjaan 83.3% 16.7% 100.0%
% within Score1 17.1% 12.1% 16.0%
% of Total 13.3% 2.7% 16.0%
Iburumahtangga Count 37 13 50
% within Pekerjaan 74.0% 26.0% 100.0%
% within Score1 31.6% 39.4% 33.3%
% of Total 24.7% 8.7% 33.3%
Lain-lain Count 26 6 32
% within Pekerjaan 81.3% 18.8% 100.0%
% within Score1 22.2% 18.2% 21.3%
% of Total 17.3% 4.0% 21.3%
Total Count 117 33 150

% within Pekerjaan 78.0% 22.0% 100.0%


% within Score1 100.0% 100.0% 100.0%
% of Total 78.0% 22.0% 100.0%

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Universitas Sumatera Utara
Lampiran 5. Lanjutan
Chi-Square Tests

Asymp. Sig. (2- Exact Sig. Exact Sig. Point


Value df
sided) (2-sided) (1-sided) Probability

Pearson Chi-Square 1.310a 5 .934 .950

Likelihood Ratio 1.303 5 .935 .962

Fisher's Exact Test 1.890 .885

Linear-by-Linear Association .004b 1 .950 1.000 .496 .050

N of Valid Cases 150

a. 4 cells (33.3%) have expected count less than 5. The minimum expected count is .66.

b. The standardized statistic is -.063.

E. Penghasilan
Crosstab

Score1
Total
puas sangatpuas
penghasilan <Rp 1.000.000.,00 Count 10 4 14

% within 71.4% 28.6% 100.0%


penghasilan
% within Score1 8.5% 12.1% 9.3%
% of Total 6.7% 2.7% 9.3%
Rp.1.000.000,00 Count 101 27 128
5.000.000,00 % within 78.9% 21.1% 100.0%
penghasilan
% within Score1 86.3% 81.8% 85.3%
% of Total 67.3% 18.0% 85.3%
>Rp 5.000.000,00 Count 6 2 8
% within 75.0% 25.0% 100.0%
penghasilan
% within Score1 5.1% 6.1% 5.3%
% of Total 4.0% 1.3% 5.3%
Total Count 117 33 150

% within 78.0% 22.0% 100.0%


penghasilan
% within Score1 100.0% 100.0% 100.0%
% of Total 78.0% 22.0% 100.0%

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Universitas Sumatera Utara
Lampiran 5. Lanjutan
Chi-Square Tests

Asymp. Sig. Exact Sig. (2- Exact Sig. (1- Point


Value df
(2-sided) sided) sided) Probability

Pearson Chi-Square .456a 2 .796 .917

Likelihood Ratio .433 2 .805 .917

Fisher's Exact Test .802 .629

Linear-by-Linear .123b 1 .726 .797 .460 .191


Association

N of Valid Cases 150

a. 2 cells (33.3%) have expected count less than 5. The minimum expected count is 1.76.

b. The standardized statistic is -.351.

F. Kunjungan
Crosstab

Score1
Total
puas sangatpuas

kunjungan BaruPertama kali Count 4 2 6

% within kunjungan 66.7% 33.3% 100.0%

% within Score1 3.4% 6.1% 4.0%

% of Total 2.7% 1.3% 4.0%

2-5 Kali Count 12 3 15

% within kunjungan 80.0% 20.0% 100.0%

% within Score1 10.3% 9.1% 10.0%

% of Total 8.0% 2.0% 10.0%

Lebihdari 5 kali Count 101 28 129

% within kunjungan 78.3% 21.7% 100.0%

% within Score1 86.3% 84.8% 86.0%

% of Total 67.3% 18.7% 86.0%


Total Count 117 33 150

% within kunjungan 78.0% 22.0% 100.0%

% within Score1 100.0% 100.0% 100.0%

% of Total 78.0% 22.0% 100.0%

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Universitas Sumatera Utara
Lampiran 5. Lanjutan
Chi-Square Tests
Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1- Point
Value df
sided) sided) sided) Probability
Pearson Chi-Square .491a 2 .782 .815
Likelihood Ratio .448 2 .799 .815
Fisher's Exact Test .783 .739
b
Linear-by-Linear .191 1 .662 .682 .392 .139
Association
N of Valid Cases 150
a. 3 cells (50.0%) have expected count less than 5. The minimum expected count is 1.32.
b. The standardized statistic is -.436.

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Universitas Sumatera Utara
Lampiran 6. Perbandingan Tingkat Kepuasan Pasien Antara Pasien Peserta
BPJS Kesehatan Puskesmas Padang Bulan dan Puskesmas
Polonia Medan

NPar Tests
Descriptive Statistics
N Mean Std. Deviation Minimum Maximum
Score1 300 45.64 7.651 35 54
Puskesmas 300 1.50 .501 1 2

Mann-Whitney Test
Ranks
Puskesmas N Mean Rank Sum of Ranks
Score Puskesmas Padang BulanMedan 150 208.91 31336.00
1 PuskesmasPolonia Medan 150 92.09 13814.00
Total 300

Test Statisticsa
Score1
Mann-Whitney U 2489.000
Wilcoxon W 13814.000
Z -11.798
Asymp. Sig. (2-tailed) .000

a. Grouping Variable: Puskesmas

T-Test
Group Statistics

Std. Error
Puskesmas N Mean Std. Deviation
Mean

Puskesmas Padang Bulan


150 51.42 3.467 .283
Score1 Medan

Puskesmas Polonia Medan 150 39.85 6.174 .504

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Universitas Sumatera Utara
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