NewCloud Networks Policy CPNI Policy

Iloka, Inc dba NewCloud Networks (formerly Microtech-tel) Customer

Proprietary Network Information (CPNI) Policy of Use and
Safeguarding CPNI

Updated 02/23/2017

Summary of CPNI
Customer Proprietary Network Information is defined by the FCC in Section 222 of the
1996 Telecommunications Act as information that relates to the quantity, technical
configuration, type, destination, and amount of use of a telecommunications service
subscribed to by any customer of a telecommunications carrier, and that is made
available to the carrier by the customer solely by virtue of the carrier-customer
relationship

Simply put, the information NewCloud Networks has on our customers

telecommunications services is protected by law, and it is our responsibility to safeguard
it. The FCC can audit, and fine the company for misuse of information derived from the
customers service, equipment, types of calls, and calling history.
NewCloud Networks fully supports the safeguarding of CPNI, and any employee found
willfully negligent of this policy will be subject to disciplinary action.

Protecting Information
In the course of our business NewCloud Networks is required to ask for customer
network information, and supply information to other carriers. The vehicle we use for
authorization of this sharing of information is the Letter of Agency which the customer
signs authorizing us to go to another carrier or services provider and request the
information necessary to provide service to the customer. Other carriers and service
providers should not release information to NewCloud Networks without a signed Letter
of Agency.
NewCloud Networks too will not release or provide information to another carrier or
service provider without a Letter of Agency, signed by the customer, authorizing us to do
so.

Repair and Carrier to Carrier Troubleshooting

In the course of resolving customer service or equipment issues, we sometimes collect
information about the customers network from other carriers or service providers
necessary to the resolution of a problem. This information is subject to the same rules as
any other network information and should be deleted from our records after the resolution
of the problem. Any network information we are required to keep from another carrier or
service provider because of ongoing service coordination or recurring issues must be kept
secure and destroyed when no longer needed.

CPNI Policy 1