Professional Documents
Culture Documents
Caring and compassionate individual committed to providing guidance and support to help the
development of a childs optimal health. Particularly talented at connecting with others and
understanding the unique needs of each individual patient. Committed to helping patients find
solutions to overcome their challenges and go on to lead productive lives.
Skills
- Conflict Resolution & Problem Teamwork & Collaboration
Solving
- Scheduling & Coordination - Patient Satisfaction and Relationship
- Verbal & Written Communication
- Files & Records Management
- Active Listening & Patient Coaching
Management/Organization - Results Documentation & Reporting
Education
Community College of Baltimore County
Baltimore, MD August 2016 May 2017
Degree: Associates Degree Major: General Studies Expected: 2018
GPA: 4.0
Related Coursework:
Psychology
Holistic & Complementary Health
Sociology
Stevenson University
Stevenson, MD August 2014 May 2016
Degree: Bachelor of Science in Biology Major: Biology Expected 2018
GPA: 3.0
Related Coursework:
Biology & Biology Lab
Chemistry & Chemistry Lab
Professional Experience:
Disability Support Services, Baltimore, MD June 2016
Present
Case Manager Assistant June 2011- August
2011
Verbally communicated with clients regarding status of their claims and maintained written
correspondence to ensure all parties were kept up-to-date and informed.
Coordinated scheduling and followed-up to ensure all relevant appointments were kept, avoiding
unnecessary delays in claim processing.
Developed strong and sustainable relationships with coworkers that enabled teamwork and
facilitated problem-solving.
Volunteer Work:
Western High School Unified Tennis Team, Baltimore, MD August 2013- October
2013
Manager