Lexmark Printer Error Code Information
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Thanks. We got it this
morning and I have it
installed. Works great and
certainly solved the
problem (as I expected it
would).
-Alan A.
Los Altos Hills, CA
Thank you. The product
was delivered just a few
minutes ago. Thank you for
the speedy shipment and
response. I truly
appreciate it.
Also, can I get some
instructions on putting in
the rollers. I am new to
this and do not want to
screw this up. Any help
here would be appreciated
too.
Thank you and your firm
again, you were terrific.
John D.
San Rafael, CA
Great that you have that
part in stock and thank you
for your quick reply. I will
have purchasing call in an
order.
Veronica Casto
Houston, TX
It is nice to place an online
order & get to talk to an
actual person. Wayne
Haub
Kansas City
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Save time and money by servicing your own Lexmark printer
Lexmark Laser Printer Error Codes
Lexmark error codes may not apply equally to all models. Scroll Down to your error code....
Jump to error 92X
Some Lexmark printers have indicator lights which indicate by solid, blinking or off, an error condition. A secondary error
indication can be obtained by pressing an releasing a button. email with model, primary and secondary pattern for
troubleshooting info. No inkjet error codes available
Error Code Error Message Solutions
ERROR 20 Input Paper Sensor was not triggered - Paper
ERROR 200 may be jammed at the sensor. Remove toner Paper not being picked up check
cartridge for better access to jammed paper. paper tray & pickup rollers
Replace rollers if worn smooth or
cracked
ERROR 21 The exit sensor was not made in time after the
input sensor as made.
ERROR 22 The exit sensor was not unmade in time.
ERROR 23 Jam at the duplex unit. Paper is either not
leaving the duplex entry sensor in time or not
making or unmaking the duplex exit sensor in
time. See Duplex on page 2-16
Error 24 The defined paper size is too short to print data
as formatted.
Error 25 Input sensor made at wrong time. May be due to
the paper feeding manually while motors running
and previous page in path.
Error 26 Duplex unit is installed but paper tray is not
sensed.
Error 27 Envelopes/paper loaded are wrong size. Load correct size
Error 28 Input sensor not made after pick attempt. Tray is
empty or not installed, paper jam in entry throat,
or printer is requesting a manual feed.
Error 29 The output bin sensor has not been unmade.See
Output Bin Sensor on page 2-22.
Error 30 30 Top Cover Open or Print Cartridge Missing
Make sure the spring-mounted pin on the
printhead shroud is installed
properly and that it is detected by the ramp on
the print cartridge as the cover closes. The pin
should enter the tower on the HVPS and depress
the cover switch.
Error 31 Error code 31 is displayed when the top front
cover is closed and a defective print cartridge is Remove and reinstall print
detected. It may take the printer 10-20 seconds cartridge.
to determine if the print cartridge is defective. Shop for Lexmark print cartridges
Note: This error indicates the printer was able to read the
cartridge ID, but the ID did not pass the verification test.
Error 32 32 Wrong Print Cartridge installed The installed
print cartridge is not supported by the Optra
printer.
Error 37 37 Insufficient Collation Memory Memory is too
full to collate the print job.
Error 38 38 Memory Full Memory used to store pages is
full. To verify that the printer recognizes all the Install more memory
installed memory, go to the user menus and print Simplify print job
the Print Menus test page. Make sure the Delete fonts, macros and other
memory shown on the printout matches the data stored in RAM
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installed memory.
Error 39 Page too complex to print.To verify that the
printer recognizes all the installed memory, go to
the user menus and print the Print Menus test
page. Make sure the memory shown on the
printout matches the installed memory.
Error 43 Font card format not supported by
printer.
Error 44 Defective font card installed in font slot.
Error 47 47 Font Card Removed While Printing Printer
needs data on removed card.
Error 52 Flash Full - Not enough flash memory for data
requested to be stored.
Error 53 Unformatted or Defective Flash - Flash problem
at POR or while
attempting to write.
Error 54 Serial Error - Framing or parity error on serial.
Error 58 Duplex Not Attached Duplex is electrically
connected but no longer mechanically attached,
and printer top cover is closed.
Error 59 Duplex Cover Open Top cover of duplex unit is
sensed open.
Error 62 Disk Full Not enough disk space for data that has
been requested to be written to disk.
Error 63 Unformatted or Defective Disk The printer will ignore a disk
it senses as defective. Run the Quick Disk Test. If the test
fails, the disk is defective or the data on track1 is bad. If the
Quick Disk Test passes but the disk does not work, run the
Disk Test/Clean (2 hr. test). Replace the disk if instructed by
the operator panel.
Error 7X Network Card Codes These user codes are
documented in various network card user
manuals. See Network Wrap Tests on page 23.
Error 80 Network Card Codes These user codes are documented in
various network card user manuals. See Network Wrap
Tests on page 23.
Error 80 Printer has reached 200,000-300,000* prints without Install maintenance kit and
maintenance count reset. It is necessary to replace the reset maintenance message
fuser assembly, transfer roller, and charge roll at this interval
to maintain the print quality and reliability of the printer.
Purchase Lexmark maintenance
kits

How did we do?

Shop for Lexmark

Maintenance kits
* This is a model dependent interval
Error 82
The Photo Develper (OPC belt cartridge) has reached the Install
Photo end of it's life and must be replaced.
Developer OPC Belt/Photo Developer
Press "GO" to clear message and temporarily continue
Cartridge
Exhausted

The Transfer drum has reached the end of it's life and must
be replaced. May require service technician Install
Error 84 Transfer
Press "GO" to clear message and temporarily continue
Transfer Drum Unit
Drum
Exhausted

Error 88 Toner Low Toner sensor detects low toner.

Error 122 Fuser Error - Problem in the fuser, not heating,
heating to quickly or too hot. Perform fuser Replace Fuser
service check. Can also be LVPS or system Lexmark Fuser
board. Replace fuser assembly

Error 145.XX Motor bump aligner service check

1. Make sure top access door is closed securely
2. Verify latch relay is operating - slowly close door and
listen for interlock switch Replace bump motor
(C520X/530X) 3. Check for 24V at red wire on interlock switch with door Replace interlock switch
closed Replace System Card
4. Replace the bump alignment motor

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Error 230 Paper Jam - Check Duplex

The paper is most likely jammed in the Duplex Unit. Remove
the duplex front cover to access the jam area. If the paper
is jammed in the rear of the duplex, replace the duplex front Remove jammed media
cover and open the duplex rear door. If the paper is not How did we do?
jammed in the duplex unit, then it may be jammed in the
rear of the printer. Open the printer rear door to access the
jam.
Error 24X Paper Jam - Check Tray "X"
Primary: Paper is jammed around Tray
X (X=tray 1 thru 5). Try opening Tray X.
If the tray is difficult to remove, then you may have to
remove the tray above or below tray X to remove the
jammed pages. Remove jammed media

Secondary: When this message is displayed, do not

remove accumulated sheets during the jam clearance
procedure as the printer will not reprint the removed sheets.
Also, if the accumulated sheets are removed, the portion of
the job printed after the jam will not be stapled.
Error 250 Paper Jam - Check MP Feeder Paper is jammed in the
multipurpose feeder. Remove jammed media

Error 90X Software Error Unrecoverable software error. If one of

these errors appeared during POST, or while the printer was
idle (not printing or receiving data), or while trying to print
one of the internal test pages, replace the system board. If
the error appeared while sending a job from the host to the
printer, turn the printer off, then turn it on and try again.

Error 901 Indicates the Flash with the system code program is
Replace System Board
defective
Engine Flash Request Quote

Error 914 Check the integrated paper tray, tray 1, for paper loading
DC Pick Motor - problems. Reload the paper and do a power on reset.
No Encoder Check paper sensor flag for restricted movement or Replace the Autocompensator Assy.
Feedback damage. Check connecting cables for continuity. If cables, Replace System Board
connectors and connections are good replace assemblies Request Quote
listed.

Error 917 Check the transfer roller for toner buildup, surface damage
to the roller, oil, or other contaminants on the surface of the
roller. Replace the transfer roller as necessary. Roller is
approximately 2" in circumference print defects with this
repetitive spacing can be caused by transfer roller problems,
on a standard 11" page defect would repeat five times. The
transfer roller is included in the maintenance kit.

Transfer Roll Error Cannot start servo operation. Verify

correct cable connections from the Engine board to the
HVPS. Make sure there is continuity between the transfer
roller and its contact on the HVPS; replace the transfer roll if
the continuity is correct. If there is no continuity, make sure
the HVPS contact returns to its upward limit when
depressed, and make sure the left bearing of the transfer
roll is making proper contact.
Check the left and right transfer roll arm assembly to make
sure it is fastened and locked in the down position if
applicable to your machine. There should be zero ohms Request Quote
resistance between the transfer roll shaft and the high
voltage supply contact.

920 Fuser Error indicates the Fuser is below temperature

Error 920 while printing. The fuser, melts or fuses the toner to the
media and has a heat roller and a pressure roller. The
heated roller is heated by a halogen lamp or in some cases
a solid state ceramic heating element and is subject to
failure.
Fuser Pricing
A 920 error caused by low line voltage can sometimes be
cleared by turning the machine off and then on again.

Error 920.X and 922.XX may display for a cold fuser.

Some 920.xx error codes may be cleared by turning the
printer on and off and allowing it to complete POR.
In general, fuser errors require replacement of the fuser as
a cost effective repair.
Fuser errors can be from a cold fuser or an overheated
fuser. Newer machines display a sub code to indicate which
condition applies. Additional info on X and XX codes available
by email. How did we do?

Observe the lamp through the left near side of the printer. It
may be necessary to remove the re drive assembly to
observe the lamp cycling on and off.

Error 921 Fuser is below standby temperature when idle.

Indicates that the fuser is below standby temperature
when the printer is idle.

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Error 922
Fuser failed to reach standby temperature. Check the
continuity of the fuser lamp at the two heavy leads. If an
open circuit, replace the lamp or fuser. The fuser assembly
is subject to mechanical wear and heat related degradation
and is a scheduled replacement item in most machines at
between 200K and 350K pages. The fuser is the main part
of a printer maintenance kit. The fuser can usually be
removed with two simple screws and the entire assembly
lifted out. We can email further info if needed for your
particular model. It can also be the LVPS (low voltage Shop For:
power supply) or a fuse in the power supply on some Lexmark Maintenance Kits
models. Use caution when measuring AC voltages. Check
LVPS cable for continuity.
Lexmark Fusers
Thermistor Check:

How did we do?

HOT - J2-1 - J2-2 = 2.5K ohms

COLD = 150K ohms to 260K ohms
Replace fuser assembly

Error 923
Fuser is too hot while printing or when idle.
Short in the thermistor circuit. Most cost effective solution is to
Noisy thermistor signal replace the fuser
Fuser is actually overheating due to Lexmark Fuser Pricing
hardware faults.

Error 924 924 Fuser Error - Open circuit detected in thermistor circuit.
The thermistor provides feedback on the temperature of
the fuser roller and when it fails, the fuser power is shut off
and the fuser does not heat up. Replacement of the
Lexmark Fuser Pricing
thermistor is not a cost effective repair, replace fuser
assembly.
Error 925 A 925 service error indicates the wrong fuser lamp is
installed in the printer and does not match the one stored in Make sure fuse is installed correctly,
the printer code. Check the fuser lamp is the correct type of Verfy proper fuser is being used. Most
lamp that should be installed. cost effective solution is to replace the
fuser
Verify the line voltage is not exceeding the maximum Lexmark Fuser Pricing
rating for the printer.
Error 927 Check fan for binding or defective
Main Fan Stalled, Cartridge Fan or RIP fan stalled, bearing - Replace Fan
Power off and manually spin fan - it should rotate freely.
Check fan connector and cable for loose or damaged
How did we do?
connection.

Error 928 Erase lamp assembly missing or disconnected

Error 929
The toner sensor is not operating properly, the developer
drive assembly is not operating properly or the print Check developer drive for worn, loose
cartridge is defective. or broken parts. Check the wiring
Check Toner Sensor harness cable. Check the operation of
Check Cable the toner sensor.
Check System Board

Error 930 The wrong printhead is installed. Replace with the

correct printhead. Replace Printhead Pricing
Error 931 Printhead error - No first sync - check connections at both
ends of cable for corrosion or oxidation. Reconnect. Can be Replace Printhead Pricing
system board or printhead.
Error 932 Lost hsync No High voltage signal - check connections at
both ends of cable for corrosion or oxidation. Reconnect.
Can be system board or printhead. Requires further
measurement
Replace Printhead Pricing
The printhead (laser scanner) does not contain any
serviceable parts.
Error 934
Printhhead Error - Lost Lock condition

Indicates a problem with the mirror motor circuit in the Replace Printhead Pricing
printhead assembly or the mirror motor cable to the
system board cable or system board assembly.

Error 935 Check cables, look for chafing or

Printhead Error - May have sub-codes. Mirror motor unable damage to ribbon cable at sharp bends
to reach operational speed, various other component level around rear cover. Replace printhead,
failures indicated by 935.XX system board or ribbon cable.
Replace Printhead Pricing

Error 936 Power printer off one to two minutes.

Error 937 Error 936/937 Main Drive Motor, Transport Motor Open doors and covers and remove the
An error with the main drive motor has been sensed by the toner cartridge. Make sure there is no
printer paper jammed in the printer. Pay close
attention to the area where the toner
Optra s 2450 Optra s 1250 Optra s 1650 cartridge sits. The main motor is located

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Optra s 2455 Optra s 1255 Optra s 1855
Optra s 2420 Optra s 1620 Optra S 1625
Optra Se 3455 Optra t610 Optra t612
Optra t614 Optra t616
t520 t522 t620 t622 t630 t632 t634
Optra T 640/642/644
Mirror motor not up to speed. Check printhead, cable,
motor, system board.
just to the left of the toner cartridge.
If either the 936 error or the 937 error
returns after you power on the printer
or when you try to print, the printer will
require service. The main motor
assembly may need to be replaced.

Error 939
RIP Communications Lost POR several times
Controller Engine Communications Lost Check each board
The controller board and the engine board cannot for secure ground.
communicate with one another. Replace the assys
in the following
order
1. Controller Board
2. Engine Board
3. Intterconnect Board

Error
Toner Metering Cycle failure CMKY cartridge Check the toner metering cam on back
940-943 of suspect cartridge. If not present
940 = Cyan cartridge
Color 941 = Magenta cartridge check in printer. Replace defective
Machines 942 = Yellow cartridge cartridge.
943 = Black cartridge Check the TMC pin in the cartridge
Toner metering cycle (TMC) is where the code and contact error for free non binding
electronics in the printer sense an addition of toner in the movement
cartridge developing area. If the printer is expecting a toner
addition cycle but one is not detected, a 94x TMC Error is If pin does not move freely you may
displayed. need to replace the contact assembly.
Contact service person

Error 940 Low voltage power supply cross over test failed. Check Replace low voltage power supply
LV Power connections to the to interconnect card assembly. Check assembly.
AC power source for noise. Request Quote
Supply

947 Engine board failure Replace the Engine Board

Engine Board Request Quote

953-954
NVRAM NVRAM Failure 953: NVRAM Chip Failure System Board Pricing
954: NVRAM CRC Failure
Failure
Request Quote
Optra T 640/642/644
953 - Replace the operator panel board or upper front
cover.
954 - Replace the interconnect card.

975-979 Indicate a network card failure in the specified slot, X=any

Network card in slot 1 or 2.
975- Unrecognizable Network Card
Card X 976- Unrecoverable software error in network card X System Board Pricing
979- Flash parts failed while programming card X
If the printer is a network model, replace system board
980 The engine is experiencing unreliable communication with
<device> the specified device
COMM

981 The engine protocol violation detected by the specified

<device> device.

982 Communications error experienced by the specified device

<device>
Comm

983 Invalid command received by the specified device

<device>

980-984 Service errors 980 thru 984 <device> can be one of the Service errors 980 thru 984
Service following: system board, duplex, tray x (1, 2, 3, 4, or 5), < device> can be one of the
envelope feeder or output bin. following: system board, duplex,
Errors tray x (1, 2, 3, 4, or 5), envelope
feeder or output bin.

>

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