A.

JOB DESCRIPTION

Role Profile

Examinations Operations Officer

Job Title and Job KHI/E/118/1617 (Based in Karachi) (2 positions)
Reference Number
ISB/E/119/1617 (Based in Islamabad) (2 positions)

Directorate or Department/Coun
Pakistan, South Asia Examinations
Region try
Location of post Karachi or Islamabad Pay Band 4; starting PKR 77,867
Examinations One year consultancy
Reports to Duration of job
Operations Manager contract
PURPOSE OF JOB
To ensure that a consistently excellent level of operational service is provided to customers
and clients according to the Examinations Services Quality Standards (EQS) and other
stakeholders standards, especially but not limited to UK Exam Boards

CONTEXT AND ENVIRONMENT

The British Council

The British Council is the UKs international organisation for cultural relations and
educational opportunities. We create friendly knowledge and understanding between the
people of the UK and other countries. We do this by making a positive contribution to the UK
and the countries we work with changing lives by creating opportunities, building
connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English
language, education and civil society. Each year we reach over 20 million people face-to-
face and more than 500 million people online, via broadcasts and publications. Founded in
1934, we are a UK charity governed by Royal Charter and a UK public body.

Examinations Services Department

The British Councils Exams Department has set in place an ambitious plan to ensure its
growth and greater impact in a fast changing, global environment. To do this, the
department will be engaging and working more directly with partners, both internal and
external from all sectors.

The Exams Department has grown into a significantly large revenue business. It is now one
of the largest operations within the British Council global network

Team Structure
Each region (Islamabad, Lahore and Karachi) has one Head Exams Operations each,
reporting to the Director Exams Operations.
Each Head Exams Operations manages a team consisting of three Exam Operations
Managers (IELTS, GCSE, and Professional Exams) and a pool of Exams Operations Officers,
operating as one integrated team for all product service functions.

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The Exams Operations team will be supported by the national Compliance & Customer
Service, Financial Planning and Analysis and Business Development Team.

ACCOUNTABILITIES, RESPONSIBILITIES AND MAIN DUTIES

Registration of candidates for all UK examinations through the board's specified software
where appropriate
Administration and supervision of examinations in accordance to the rules and
regulations of UK exam boards and British Council Exams Quality Standards
Management of client and customer relationships, soliciting and generating objective
feedback, and enabling effective enquiry management
Ensuring excellent preparation and administrative management of Exams Venues
through working in coordination with Exams Operations Managers.
Ensuring creativity and innovation is built into their day to day operational work
Providing input and suggestions for process improvements /efficiencies

KEY RELATIONSHIPS
Provide customer care to clients and stakeholders (internal and external)
Liaise with relevant Exams Managers and Exam boards

OTHER IMPORTANT FEATURES AND REQUIREMENTS OF

We encourage work life balance. However, the role may require working at unsocial hours

Please specify any passport/visa and/or nationality requirement. Right to work in Pakistan
Please indicate if any security or legal checks are required for Comprehensive
this role. background check

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B. PERSON SPECIFICATION

Assessment
Essential Desirable
Stage
Behaviours assessed
during interview stage of
recruitment process
The position holder
Working Together will be required to
essential level demonstrate all six
Being Accountable behaviours, on the
Behaviours essential level job. These will be
Please see The assessed during
Making it Happen essential year end
Behaviours level
Dictionary for performance
behaviour evaluations.
Behaviours not assessed
definitions and during recruitment process
levels Behaviours to be
Shaping the Future-
assessed during the
essential level interview stage of
Connecting with Others recruitment are
essential level mentioned.
Creating Shared Purpose
essential level
Skills and Knowledge and Short listing and
Knowledge Communicating & Influencing understanding of Interview
(L1) child development
See The Core Listens to others and and its impact on
Skills expresses self clearly, with behaviour.
Dictionary for grammatical accuracy and Knowledge and
details awareness of a diverse understanding of
audience in speaking and child transitions.
writing.
Knowledge of
Effective communication and
British
engagement with children and
Examinations and
their families.
Education
Ability to work in a way that
promotes the safety and well- Basic knowledge of
being of children. routine Computer
Networking issues
Planning and Organising (L1)
Able to plan own work over
short timescales for routine or
familiar tasks and processes.

Using Technology (L1)

Able, with adjustments if
necessary, to use office
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 software and British Council
systems to do the job and
manage documents or
processes

Experience of:
Managing complex
events Short listing
Experience and Interview
Processing large
amounts of or
complex data
16 years of
Qualifications 14 years education Short listing
education

Submitted by Recruitment Team Date February 2017

The British Council is committed to a policy of equal opportunity. British Council is committed to safeguarding
and promoting the welfare of children and young people and expects all of its partners to share this
commitment. In line with the British Councils Child Protection policy, any appointment is contingent on
thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal
records checks.

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