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Operating Instructions

Digital Cordless Phone


Model No. KX-TG6811E
KX-TG6812E
KX-TG6813E
Digital Cordless Answering System
Model No. KX-TG6821E
KX-TG6822E
KX-TG6823E
KX-TG6824E
KX-TG6891E

Model shown is KX-TG6811.

Before initial use, see “Getting Started”


on page 11.
Thank you for purchasing a Panasonic product.

Please read these operating instructions before using the unit and save them for
future reference.

Please access our online customer survey:


http://panasonic.net/pcc/tel/q

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Table of Contents
Introduction Listening to messages using the base
Model composition .......................................3 unit .............................................................37
Accessory information ..................................4 Listening to messages using the
General information ......................................6 handset ......................................................38
Advanced new message alerting
Important Information features ......................................................39
For your safety .............................................7 Remote operation .......................................40
Important safety instructions ........................8 Answering system settings .........................41
For best performance ...................................8
Other information .........................................9 Voice Mail Service
Specifications ...............................................9 Voice mail service ......................................43

Getting Started Intercom/Locator


Setting up ...................................................11 Intercom .....................................................44
Note when setting up .................................12 Handset locator ..........................................44
Controls ......................................................13 Transferring calls, conference calls ............44
Display .......................................................14 Useful Information
Turning the power on/off ............................16 Character entry ..........................................45
Initial settings .............................................16 Error messages ..........................................47
Smart Function Key (NR key) ....................16 Troubleshooting .........................................48
One touch eco mode ..................................17 Conditions of guarantee .............................52
Making/Answering Calls Index
Making calls ...............................................18 Index...........................................................53
Answering calls ..........................................18
Useful features during a call .......................19
Key lock ......................................................20

Shared Phonebook
Shared phonebook .....................................21

Speed Dial
Speed dial ..................................................23

Programming
Programmable settings ..............................24
Special programming .................................29
Registering a unit .......................................31

Caller ID Service
Using Caller ID service ...............................34
Caller list ....................................................34

Answering System
Answering system ......................................36
Turning the answering system on/
off ...............................................................36
Greeting message ......................................36

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Introduction

Model composition
n KX-TG6811 series

R Model shown is KX-TG6812.

n KX-TG6821 series n KX-TG6891

R Model shown is KX-TG6822.

Base unit Handset


Series Model No.
Part No. Part No. Quantity
KX-TG6811 KX-TG6811 KX-TG6811 KX-TGA682 1
series KX-TG6812 KX-TG6811 KX-TGA682 2
KX-TG6813 KX-TG6811 KX-TGA682 3
KX-TG6821 KX-TG6821 KX-TG6821 KX-TGA682 1
series KX-TG6822 KX-TG6821 KX-TGA682 2
KX-TG6823 KX-TG6821 KX-TGA682 3
KX-TG6824 KX-TG6821 KX-TGA682 4
KX-TG6891*1 KX-TG6821 KX-TGA682 1

*1 A key finder (KX-TGA20EX) is supplied in this model. The key finder is pre-registered to the
unit. By attaching the key finder to an easy-to-lose item in advance, you can locate and find
the mislaid item. Read the installation guide for more information on the key finder.
R The suffix (E) in the following model numbers will be omitted in these instructions:
KX-TG6811E/KX-TG6812E/KX-TG6813E/KX-TG6821E/KX-TG6822E/KX-TG6823E/
KX-TG6824E/KX-TG6891E
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 3

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Introduction

Feature differences
Intercom
Series Answering system
Between handsets
KX-TG6811 series – U*1
KX-TG6821 series U U*1

*1 Single handset models: Intercom calls can be made between handsets by purchasing and
registering one or more optional handsets (page 5).

Accessory information
Supplied accessories
Quantity
Accessory item/ KX-TG6811 KX-TG6812 KX-TG6813 KX-TG6824
No.
Part number KX-TG6821 KX-TG6822 KX-TG6823
KX-TG6891
A AC adaptor for base 1 1 1 1
unit/PNLV226EZ
B Telephone line cord/ 1 1 1 1
PNJA1037Z (for U.K.)
C Rechargeable 2 4 6 8
batteries*1
D Handset cover*2 1 2 3 4
E Charger/ – 1 2 3
PNLC1042ZB
F AC adaptor for – 1 2 3
charger/
PNLV233EKZ

*1 See page 5 for replacement battery information.


*2 The handset cover comes attached to the handset.
n For KX-TG6891

No. Accessory item/Part number Quantity


G Key finder/KX-TGA20EX 1
H CR coin cell lithium battery/CR2032 1

A B C D E F

4 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

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Introduction
G H

Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.

Accessory item Model number


Rechargeable HHR-4MVE*1
batteries
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
DECT repeater KX-A405
Key finder KX-TGA20EX*2

*1 Replacement batteries may have a different capacity from that of the supplied batteries.
*2 By registering the key finder (4 max.) to a Panasonic Digital Cordless Phone and attaching it
to an easy-to-lose item in advance, you can locate and find the mislaid item to which the key
finder is attached. Please visit our Web site:
http://panasonic.net/pcc/products/telephone/p/tga20/

Expanding your phone system


Handset (optional): KX-TGA681E
You can expand your phone system by
registering optional handsets (6 max.) to a
single base unit.
R Optional handsets may be a different
colour from that of the supplied handsets.

Sales and support information


Customer Communications Centre
R For customers within the U.K.: 0844 844 3899
R For customers within Ireland: 01289 8333
R For further support on your product, please visit our website: www.panasonic.co.uk

Direct Sales at Panasonic U.K.


R Order accessory and consumable items for your product with ease and confidence by phoning
our Customer Communications Centre Monday - Friday 9:00am - 5:00pm (Excluding public
holidays).
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 5

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Introduction
R Go on line through our Internet Accessory ordering application at www.pas-europe.com
R Most major credit and debit cards accepted.
R All enquiries transactions and distribution facilities are provided directly by Panasonic U.K.
R Also available through our Internet is direct shopping for a wide range of finished products.
Take a browse on our website for further details.
http://shop.panasonic.co.uk/

General information
R This equipment is designed for use on the U.K. and Ireland analogue telephone network.
R In the event of problems, you should contact your equipment supplier in the first instance.
Declaration of Conformity:
R Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the
essential requirements and other relevant provisions of Radio & Telecommunications Terminal
Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are
available for download by visiting:
http://www.doc.panasonic.de
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany

For your future reference


We recommend keeping a record of the following information to assist with any repair under
warranty.

Serial No. Date of purchase


(found on the bottom of the base unit)
Name and address of dealer

Attach your purchase receipt here.

6 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

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Important Information
R Do not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or
For your safety placed under heavy objects.
To prevent severe injury and loss of life/
property, read this section carefully before Operating safeguards
using the product to ensure proper and safe
R Unplug the product from power outlets
operation of your product.
before cleaning. Do not use liquid or
aerosol cleaners.
WARNING R Do not disassemble the product.
R Do not spill liquids (detergents, cleansers,
Power connection etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
R Use only the power source marked on the cause a fire. If the telephone line cord plug
product. becomes wet, immediately pull it from the
R Do not overload power outlets and telephone wall jack, and do not use.
extension cords. This can result in the risk
of fire or electric shock.
R Completely insert the AC adaptor/power
Medical
plug into the power outlet. Failure to do so R Consult the manufacturer of any personal
may cause electric shock and/or excessive medical devices, such as pacemakers or
heat resulting in a fire. hearing aids, to determine if they are
R Regularly remove any dust, etc. from the adequately shielded from external RF
AC adaptor/power plug by pulling it from (radio frequency) energy. (The product
the power outlet, then wiping with a dry operates in the frequency range of
cloth. Accumulated dust may cause an 1.88 GHz to 1.90 GHz, and the RF
insulation defect from moisture, etc. transmission power is 250 mW (max.).)
resulting in a fire. R Do not use the product in health care
R Unplug the product from power outlets if it facilities if any regulations posted in the
emits smoke, an abnormal smell, or makes area instruct you not to do so. Hospitals or
an unusual noise. These conditions can health care facilities may be using
cause fire or electric shock. Confirm that equipment that could be sensitive to
smoke has stopped emitting and contact an external RF energy.
authorised service centre.
R Unplug from power outlets and never touch
the inside of the product if its casing has CAUTION
been broken open.
R Never touch the plug with wet hands. Installation and location
Danger of electric shock exists. R Never install telephone wiring during an
electrical storm.
Installation R Never install telephone line jacks in wet
locations unless the jack is specifically
R To prevent the risk of fire or electrical
designed for wet locations.
shock, do not expose the product to rain or
R Never touch uninsulated telephone wires or
any type of moisture.
terminals unless the telephone line has
R Do not place or use this product near
been disconnected at the network interface.
automatically controlled devices such as
R Use caution when installing or modifying
automatic doors and fire alarms. Radio
telephone lines.
waves emitted from this product may cause
R The AC adaptor is used as the main
such devices to malfunction resulting in an
disconnect device. Ensure that the AC
accident.
outlet is installed near the product and is
easily accessible.
R This product is unable to make calls when:
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 7

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Important Information
– the handset batteries need recharging or 4. Use only the power cord and batteries
have failed. indicated in this manual. Do not dispose of
– there is a power failure. batteries in a fire. They may explode.
– the key lock feature is turned on. Check with local codes for possible special
disposal instructions.
Battery SAVE THESE INSTRUCTIONS
R We recommend using the batteries noted
on page 5. USE ONLY rechargeable
Ni-MH batteries AAA (R03) size.
R Do not mix old and new batteries.
For best performance
R Do not open or mutilate the batteries.
Base unit location/avoiding noise
Released electrolyte from the batteries is
corrosive and may cause burns or injury to The base unit and other compatible Panasonic
the eyes or skin. The electrolyte is toxic and units use radio waves to communicate with
may be harmful if swallowed. each other.
R Exercise care when handling the batteries. R For maximum coverage and noise-free
Do not allow conductive materials such as communications, place your base unit:
rings, bracelets, or keys to touch the – at a convenient, high, and central
batteries, otherwise a short circuit may location with no obstructions between
cause the batteries and/or the conductive the handset and base unit in an indoor
material to overheat and cause burns. environment.
R Charge the batteries provided with or – away from electronic appliances such as
identified for use with this product only, in TVs, radios, personal computers,
accordance with the instructions and wireless devices, or other phones.
limitations specified in this manual. – facing away from radio frequency
R Only use a compatible base unit (or transmitters, such as external antennas
charger) to charge the batteries. Do not of mobile phone cell stations. (Avoid
tamper with the base unit (or charger). putting the base unit on a bay window or
Failure to follow these instructions may near a window.)
cause the batteries to swell or explode. R Coverage and voice quality depends on the
local environmental conditions.
R If the reception for a base unit location is
not satisfactory, move the base unit to
Important safety another location for better reception.
instructions Environment
When using your product, basic safety
R Keep the product away from electrical noise
precautions should always be followed to
generating devices, such as fluorescent
reduce the risk of fire, electric shock, and
lamps and motors.
injury to persons, including the following:
R The product should be kept free from
1. Do not use this product near water for
excessive smoke, dust, high temperature,
example, near a bathtub, washbowl,
and vibration.
kitchen sink, or laundry tub, in a wet
R The product should not be exposed to
basement or near a swimming pool.
direct sunlight.
2. Avoid using a telephone (other than a
R Do not place heavy objects on top of the
cordless type) during an electrical storm.
product.
There may be a remote risk of electric
R When you leave the product unused for a
shock from lightning.
long period of time, unplug the product from
3. Do not use the telephone to report a gas
the power outlet.
leak in the vicinity of the leak.
R The product should be kept away from heat
sources such as radiators, cookers, etc. It

8 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

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Important Information
should not be placed in rooms where the These symbols (A, B, C) on the products,
temperature is less than 0 °C or greater packaging, and/or accompanying documents
than 40 °C. Damp basements should also mean that used electrical and electronic
be avoided. products and batteries should not be mixed
R The maximum calling distance may be with general household waste.
shortened when the product is used in the For proper treatment, recovery and recycling
following places: Near obstacles such as of old products and used batteries, please
hills, tunnels, underground, near metal take them to applicable collection points, in
objects such as wire fences, etc. accordance with your national legislation and
R Operating the product near electrical the Directives 2002/96/EC and 2006/66/EC.
appliances may cause interference. Move By disposing of these products and batteries
away from the electrical appliances. correctly, you will help to save valuable
resources and prevent any potential negative
Routine care effects on human health and the environment
which could otherwise arise from inappropriate
R Wipe the outer surface of the product waste handling.
with a soft moist cloth. For more information about collection and
R Do not use benzine, thinner, or any recycling of old products and batteries, please
abrasive powder. contact your local municipality, your waste
disposal service or the point of sale where you
purchased the items.
Penalties may be applicable for incorrect
Other information disposal of this waste, in accordance with
CAUTION: Risk of explosion if battery is national legislation.
replaced by an incorrect type. Dispose of used
batteries according to the instructions. For business users in the European
Union
Notice for product disposal, transfer, If you wish to discard electrical and electronic
or return equipment, please contact your dealer or
supplier for further information.
R This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that Information on Disposal in other
you erase information such as phonebook Countries outside the European Union
or caller list entries from the memory before These symbols (A, B, C) are only valid in
you dispose of, transfer, or return the the European Union. If you wish to discard
product. these items, please contact your local
authorities or dealer and ask for the correct
Information for Users on Collection method of disposal.
and Disposal of Old Equipment and
used Batteries Note for the battery symbol
1 2 3 This symbol (B) might be used in
combination with a chemical symbol (C). In
this case it complies with the requirement set
by the Directive for the chemical involved.

Specifications
R Standard:

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 9

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Important Information
DECT (Digital Enhanced Cordless
Telecommunications),
GAP (Generic Access Profile)
R Frequency range:
1.88 GHz to 1.90 GHz
R RF transmission power:
Approx. 10 mW (average power per
channel)
R Power source:
220–240 V AC, 50/60 Hz
R Power consumption:
Base unit*1:
Standby: Approx. 0.6 W
Maximum: Approx. 2.5 W
Base unit*2:
Standby: Approx. 0.8 W
Maximum: Approx. 3.1 W
Charger:
Standby: Approx. 0.12 W
Maximum: Approx. 1.8 W
R Operating conditions:
0 °C–40 °C, 20 %–80 % relative air
humidity (dry)
*1 KX-TG6811 series: page 3
*2 KX-TG6821 series: page 3
Note:
R Design and specifications are subject to
change without notice.
R The illustrations in these instructions may
vary slightly from the actual product.

10 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

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Getting Started
n Charger
R Use only the supplied Panasonic AC
Setting up adaptor PNLV233E.

Connections
“Click”
n Base unit
R Use only the supplied Panasonic AC
adaptor PNLV226E.

Press plug firmly. To power outlet

Battery installation
Hook “Click” R USE ONLY Ni-MH batteries AAA (R03)
size.
R Do NOT use Alkaline/Manganese/Ni-Cd
Use only the supplied batteries.
telephone line cord. R Confirm correct polarities ( , ).
(DSL/ADSL filter*)

To telephone line

To power outlet

Correct Incorrect
Rechargeable Ni-MH ONLY

*DSL/ADSL filter (not supplied) is required if


you have DSL/ADSL service.

R When the date and time setting is


displayed, see page 16.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 11

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Getting Started
R Wipe the battery ends ( , ) with a dry
Battery charging cloth.
Charge for about 7 hours. R Avoid touching the battery ends ( , ) or
R When the batteries are fully charged, the unit contacts.
“Fully charged” is displayed.

Confirm “Charging” is displayed. Note for battery charging


R It is normal for the handset to feel warm
during charging.
R Clean the charge contacts of the handset,
base unit, and charger with a soft and dry
cloth once a month. Before cleaning the
unit, disconnect from power outlets and any
telephone line cords. Clean more often if
the unit is exposed to grease, dust, or high
humidity.

Battery level
Icon Battery level
High
Medium
Note when setting up Low
Note for connections Needs charging.
R The AC adaptor must remain connected at
all times. (It is normal for the adaptor to feel
warm during use.) Panasonic Ni-MH battery
R The AC adaptor should be connected to a performance (supplied batteries)
vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to a Operation Operating time
ceiling-mounted AC outlet, as the weight of In continuous use 15 hours max.
the adaptor may cause it to become
disconnected. Not in use (standby) 170 hours max.

Note:
During a power failure
R It is normal for batteries not to reach full
The unit will not work during a power failure. capacity at the initial charge. Maximum
We recommend connecting a corded-type battery performance is reached after a few
telephone (without AC adaptor) to the same complete cycles of charge/discharge (use).
telephone line or to the same telephone line R Actual battery performance depends on
jack using a T-adaptor. Your Panasonic sales usage and ambient environment.
shop can offer you more information about R Even after the batteries are fully charged,
connection possibilities. the handset can be left on the base unit or
charger without any ill effect on the
Note for battery installation batteries.
R Use the supplied rechargeable batteries. R The battery level may not be displayed
For replacement, we recommend using the correctly after you replace the batteries. In
Panasonic rechargeable batteries noted on this case, place the handset on the base
page 5, 8.

12 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

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Getting Started
unit or charger and let it charge for at least MR/ECON
7 hours.
R: Recall/Flash
ECO: Eco mode shortcut key
M N (Smart Function Key/Noise
Controls
reduction key)
Handset NR indicator
Charge contacts
n Control type
F
Soft keys
The handset features 2 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.
G Navigator key
– MDN, MCN, MFN, or MEN: Scroll through
A various lists and items.
– MDN or MCN: Adjust the receiver or
B H speaker volume while talking.
– MCN ( : Caller list): View the caller list.
– MFN (W: Phonebook): View the
C phonebook entry.
– MEN (T: Redial): View the redial list.

D I
Base unit
E J n KX-TG6811 series: page 3
A B
K

Speaker
M N (Talk)
Charge contacts
Dial keypad
M N (Locator)
MZN (Speakerphone)
Microphone
Receiver
Display
MeN (Off/Power)

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 13

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Getting Started
n KX-TG6821 series: page 3 Item Meaning
A B C D E
The line is in use.
R When flashing slowly: The
call is put on hold.
R When flashing rapidly: An
incoming call is now being
received.
Missed call*1 (page 34)
The base unit transmission
power is set to “Low”.
(page 17)
Noise reduction is set.
F G H (page 20)

Charge contacts The LCD and key backlight is


off. (page 27)
Speaker
R When displayed next to the
M N (Locator) battery icon: Answering
M N (Erase) system is on.*2 (page 36)
R When displayed with a
Message counter number:
MjN/MkN (Volume up/down) New messages have been
M N/M N (Repeat/Skip) recorded.*2 (page 38)
M N (Play/Stop) “Greeting Only” is
selected as the caller’s
Message indicator recording time. In this case,
M N (Answer on) the answering system
answers calls with a greeting
message and caller
messages are not recorded.*2
Display (page 42)
Battery level
Handset display items
Alarm is on. (page 29)
Item Meaning Equalizer is set. (page 20)
Range status: The more bars Privacy mode is on.
visible, the closer the handset (page 27)
is to the base unit.
Ringer volume is off.
Out of base unit range (page 19)
Paging, intercom mode Night mode is on. (page 30)
Z Speakerphone is on.
(page 18) Blocked call*1 (page 30,
34)
New voice mail message
received.*3 (page 43)
Line in Someone is using the line.
use

14 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

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Getting Started
Item Meaning Icon Action
IN USE Answering system is being Snooze button on the alarm.
used by another handset or (page 29)
the base unit.*2 Selects entries or handsets.
(page 17, 29)
*1 Caller ID subscribers only
*2 KX-TG6821 series: page 3 n Stops recording or playback.*1
*3 Voice mail subscribers only Stores phone numbers.
(page 18)
Base unit display items
Erases the selected item.
n KX-TG6821 series: page 3
Allows you to make an intercom
Item Meaning call. (page 44)
-- “Greeting Only” is C Erases a number/character.
selected as the caller’s Puts the call on mute.
recording time. In this case,
the answering system *1 KX-TG6821 series: page 3
answers calls with a greeting
message and caller Handset main menu icons
messages are not recorded.
(page 42) The following icons are shown when you
press M N (right soft key) in standby mode.
Handset soft key icons Icon Feature

Icon Action Answer System*1

Returns to the previous screen or Time Settings


outside call. Intercom
Displays the menu. Initial Setup
OK Accepts the current selection. Caller List
Makes a call. (page 18)
Key Finder*2
Temporarily turns off the ringer
for incoming calls. (page 19) Ringer Setup*3, *4
Places a call on hold. Caller Barred*5
Opens the phonebook. *1 KX-TG6821 series: page 3
Allows you to edit phone *2 This icon is displayed when the key finder
numbers. (page 31) is registered.
*3 KX-TG6811 series: page 3
Adds new entry. (page 23, 31) *4 KX-TG6821 series (including
Displays the character entry KX-TG6891): this menu icon is displayed
mode for phonebook search. when the key finder is not registered.
(page 21) *5 KX-TG6811 series: this menu icon is
displayed when the key finder is not
Turns the key lock feature off.
registered.
(page 20)
Stops alarm. (page 29)

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Getting Started
R You can select 24-hour or 12-hour
Turning the power on/off clock format (“AM” or “PM”) by
pressing *.
Power on 4 MOKN a MeN
Press MeN for about 1 second. Note:
R The date and time may be incorrect after a
Power off power failure. In this case, set the date and
time again.
Press MeN for about 2 seconds.

Initial settings Smart Function Key (NR


key)
n Direct command code: The Smart Function Key (NR key) is located
Programmable settings can be accessed by on the bottom of the handset and informs you
pressing M N, #, and then the with its flashing to allow you to activate the
corresponding code on the dial keypad following features by simply pressing this key.
(page 24).
Example: Press M N#101. n When the NR indicator flashes rapidly,
n Symbol meaning: you can:
Example: MbN: “Off” – Answer the call (outside call, intercom).
Press MCN or MDN to select the words in (page 18, 44)
quotations. – Stop the alarm sound. (page 29)
– Stop paging. (page 44)
n When the NR indicator flashes slowly in
Display language standby mode, you can:
– Listen to new messages.*1 (page 38)
1 M N#110 – View the caller list when there are
2 MbN: Select your desired language. a missed calls. (page 34)
MOKN To activate these features, their Smart
Function Key must be “On”. (page 17)
3 MeN
*1 KX-TG6821 series: page 3

Date and time Using the Smart Function Key


Important: (NR key)
R When you install the batteries for the first When the NR indicator flashes rapidly/slowly,
time, the handset may prompt you to set
date and time. First press MOKN, then press M N.
proceed to step 2. R The above features can be activated
depending the situation.
1 M N#101 R If you answer a call using the Smart
2 Enter the current date, month, and year. Function Key, the speakerphone is
a MOKN activated.
Example: 15 July, 2013 R Even if the handset is placed on the base
15 07 13 unit or charger, the feature can be
activated. You can talk or listen to new
3 Enter the current hour and minute.
messages*1 without lifting up the handset. If
Example: 9:30
you want to perform further operations, lift
09 30
up the handset.

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Getting Started
R When the unit has new messages*1 and You can turn on/off one touch eco mode by
missed calls, the unit can be operated to just pressing MR/ECON. The default setting is
play the new messages first and then show “Normal”.
the missed calls. – When the one touch eco mode is on: “Low”
*1 KX-TG6821 series: page 3 is temporarily displayed and is shown
Note: on the handset display instead of .
– When the one touch eco mode is off:
R While key lock is on (page 20), incoming
“Normal” is temporarily displayed and
calls can be answered, but the following
features are disabled even when the NR goes off from the handset display.
indicator flashes slowly. Note:
– Listen to new messages.*1 (page 38) R When there is another cordless phone
– View the caller list when there are nearby and it is in use, the base unit
missed calls. (page 34) transmission power may not be reduced.
*1 KX-TG6821 series: page 3 R Activating one touch eco mode reduces the
range of the base unit in standby mode.
R If you set the repeater mode to “On” (page
Setting the Smart Function Key 32):
The Smart Function Key for the following – One touch eco mode is cancelled.
features must be “On”. – “Eco Setup” is not shown in the
– “New Message”*1 (Default: On) display menu (page 27).
– “Missed Call” (Default: Off)
The settings can be set for each handset.
*1 KX-TG6821 series: page 3

1 M N#278
2 MbN: Select the desired setting and press
M N.
R “ ” is displayed next to the selected
features.
R To cancel a selected feature, press
M N again. “ ” disappears.
3 MOKN a MeN
Note:
R If the NR indicator flashes when the
handset is not placed on the base unit or
charger, battery consumption is faster than
usual.

One touch eco mode


The MR/ECON button on the handset enables
you to activate the eco function with one
touch.
By activating eco mode, your unit can reduce
the base unit transmission power by up to
90 % in standby mode.

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Making/Answering Calls
2 MbN: Select the desired phone number.
Making calls aM N
3 MbN: “Yes” a MOKN a MeN
1 Lift the handset and dial the phone
number.
R To correct a digit, press MCN. Pause (for PBX/long distance service
2 Press M N. users)
3 When you finish talking, press MeN or A pause is sometimes required when making
place the handset on the base unit or calls using a PBX or long distance service.
charger. When storing a calling card access number
and/or PIN in the phonebook, a pause is also
needed (page 22).
Using the speakerphone Example: If you need to dial the line access
number “0” when making outside calls with a
1 Dial the phone number and press MZN. PBX:
R Speak alternately with the other party.
1 0 a MDN (Pause)
2 When you finish talking, press MeN.
2 Dial the phone number. a M N
Note:
Note:
R For best performance, use the
speakerphone in a quiet environment. R A 3 second pause is inserted each time MDN
R To switch back to the receiver, press MZN/ (Pause) is pressed.
M N.

Adjusting the receiver or speaker


volume
Answering calls
When a call is being received, the NR
Press MDN or MCN repeatedly while talking. indicator flashes rapidly.

Making a call using the redial list


1 Lift the handset and press M N or MZN
when the unit rings.
The last 10 phone numbers dialled are stored R You can also answer the call by
in the redial list (each 24 digits max.). pressing any dial key from 0 to 9,
1 MEN (T) *, or #. (Any key answer feature)
2 MbN: Select the desired phone number. 2 When you finish talking, press MeN or
place the handset on the base unit or
3 M N charger.

Storing a number to the phonebook Using the Smart Function Key


1 MEN (T) When the NR indicator flashes rapidly, press
2 MbN: Select the desired phone number. M N.
aM N R You can answer the call even if the handset
is placed on the base unit or charger
3 To store the name, continue from step 3,
(page 16).
“Adding entries”, page 21.
You can finish talking by pressing MeN
without lifting up the handset.
Erasing a number in the redial list
1 MEN (T)

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Making/Answering Calls

Auto talk Mute


You can answer calls simply by lifting the While mute is turned on, you can hear the
handset off the base unit or charger. You do other party, but the other party cannot hear
not need to press M N. To turn this feature you.
on, see page 27.
1 Press M N during conversation.
R flashes.
Adjusting the handset ringer volume
2 To return to the conversation, press M N
n While the handset is ringing for an again.
incoming call:
Press MDN or MCN repeatedly to select the
desired volume. Recall/flash
n Programming the volume beforehand: MR/ECON allows you to use the special
1 M N#160 features of your host PBX such as transferring
an extension call, or accessing optional
2 MbN: Select the desired volume.
telephone services.
3 MOKN a MeN Note:
R To change the recall/flash time, see
Temporary handset ringer off page 27.
While the handset is ringing for a call, you can
turn the ringer off temporarily by pressing M N.
For call waiting or Call Waiting
Caller ID service users
To use call waiting or Call Waiting Caller ID,
Useful features during a you must first subscribe with your service
call provider/telephone company.
This feature allows you to receive calls while
you are already talking on the phone. If you
Hold receive a call while on the phone, you will hear
This feature allows you to put an outside call a call waiting tone.
on hold. If you subscribe to both Caller ID and Call
Waiting with Caller ID services, the 2nd
1 Press M N during an outside call. caller’s information is displayed after you hear
2 MbN: “Hold” a MOKN the call waiting tone on the handset.
3 To release hold, press M N. 1 Press MR/ECON to answer the 2nd call.
R Another handset user can take the call 2 To switch between calls, press MR/ECON.
by pressing M N.
Note:
Note:
R Please contact your service provider/
R If a call is kept on hold for more than 9 telephone company for details and
minutes, an alarm tone starts to sound and availability of this service in your area.
the NR indicator flashes rapidly. After 1
additional minute on hold, the call is
disconnected.
R If another phone is connected to the same
line, you can also take the call by lifting its
handset.

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Making/Answering Calls

Handset noise reduction (NR key)


This feature allows you to hear the voice of
Key lock
the person you are talking to clearly, by The handset can be locked so that no calls or
reducing the surrounding noise coming from settings can be made. Incoming calls can be
the other party’s telephone. answered, but all other functions are disabled
Press M N to turn on/off while talking. while key lock is on.
To turn key lock on, press M N for about 3
Note: seconds.
R When this feature is turned on, is R is displayed.
displayed while talking. R To turn key lock off, press M N for about 3
R Depending on the environment where this seconds.
handset is being used, this feature may not Note:
be effective. R Calls to emergency numbers cannot be
R This feature is not available using the made until key lock is turned off.
speakerphone.

Handset equalizer
This feature clarifies the voice of the person
you are talking to, producing a more
natural-sounding voice that is easier to hear
and understand.
1 Press M N while talking.
2 MbN: “Equalizer” a MOKN
3 MbN: Select the desired setting.
4 Press MOKN to exit.
Note:
R When this feature is turned on, is
displayed while talking.
R Depending on the condition and quality of
your telephone line, this feature may
emphasise existing line noise. If it becomes
difficult to hear, turn this feature off.
R This feature is not available while using the
speakerphone.

Call share
You can join an existing outside call.
To join the conversation, press M N when
the other handset is on an outside call.
Note:
R To prevent other users from joining your
conversations with outside callers, turn the
privacy mode on (page 27).

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Shared Phonebook
2 Press the dial key (0 to 9, or #) which
Shared phonebook contains the character you are searching
for (page 45).
The shared phonebook allows you to make R Press the same dial key repeatedly to
calls without having to dial manually. Any display the first entry corresponding to
handset registered to the base unit can use each character located on that dial key.
the shared phonebook. You can add 120 R If there is no entry corresponding to
names and phone numbers to the shared the character you selected, the next
phonebook. entry is displayed.
Important: 3 MbN: Scroll through the phonebook if
R Only 1 person can access the shared necessary.
phonebook at a time. 4 M N

Adding entries Editing entries


1 M N or MFN (W) a M N 1 Find the desired entry (page 21). a M N
2 MbN: “New Entry” a MOKN 2 MbN: “Edit” a MOKN
3 Enter the party’s name (16 characters 3 Edit the name if necessary (16 characters
max.). a MOKN max.; page 45). a MOKN
R You can change the character entry
mode by pressing MR/ECON 4 Edit the phone number if necessary (24
(page 45). digits max.). a MOKN 2 times a MeN
4 Enter the party’s phone number (24 digits
max.). a MOKN 2 times Erasing entries
R To add other entries, repeat from step
3. Erasing an entry
5 MeN
1 Find the desired entry (page 21). a M N
2 MbN: “Erase” a MOKN
Finding and calling from a 3 MbN: “Yes” a MOKN a MeN
phonebook entry
Erasing all entries
Scrolling through all entries
1 M N or MFN (W)
1 M N or MFN (W) a M N

2 MbN: Select the desired entry.


2 MbN: “Erase All” a MOKN
R You can scroll through the phonebook 3 MbN: “Yes” a MOKN
entry by pressing and holding MCN or 4 MbN: “Yes” a MOKN a MeN
MDN.
3 M N
Chain dial
Searching by first character This feature allows you to dial phone numbers
in the phonebook while you are on a call. This
1 M N or MFN (W) feature can be used, for example, to dial a
R Change the character entry mode if calling card access number or bank account
necessary: PIN that you have stored in the phonebook,
M N a MbN: Select the character without having to dial manually.
entry mode. a MOKN 1 During an outside call, press M N.
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Shared Phonebook
2 MbN: “Phonebook” a MOKN
3 MbN: Select the desired entry.
4 Press M N (right soft key) to dial the
number.
Note:
R When storing a calling card access number
and your PIN in the phonebook as one
phonebook entry, press MDN (Pause) to add
pauses after the number and PIN as
necessary (page 18).

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Speed Dial
3 MbN: “Yes” a MOKN
Speed dial 4 MeN
You can assign 1 phone number to each of
the dial keys (1 to 6) on the handset.
Viewing speed dial key
assignments
Adding phone numbers to speed You can see the speed dial key assignments
dial keys on the handset display.
n By entering phone numbers: Press and hold the desired speed dial key (1
to 6).
1 Press and hold the desired speed dial
key (1 to 6). a M N
2 MbN: “Manual” a MOKN Making a call using a speed dial
3 Enter the party’s name (16 characters key
max.; page 45). a MOKN 1 Press and hold the desired speed dial key
4 Enter the party’s phone number (24 (1 to 6).
digits max.). a MOKN 2 times a 2 M N
MeN
n From the shared phonebook:
1 Press and hold the desired speed dial
key (1 to 6). a M N
2 MbN: “Phonebook” a MOKN
3 MbN: Select the desired entry.
4 MOKN a MeN
Note:
R If you edit a phonebook entry which is
assigned to a speed dial key, the edited
entry does not transfer to the speed dial
key.

Editing an entry
1 Press and hold the desired speed dial key
(1 to 6). a M N
2 MbN: “Edit” a MOKN
3 Edit the name if necessary (16 characters
max.; page 45). a MOKN
4 Edit the phone number if necessary (24
digits max.). a MOKN 2 times a MeN

Erasing an entry
1 Press and hold the desired speed dial key
(1 to 6). a M N
2 MbN: “Erase” a MOKN
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Programming

Programmable settings
You can customise the unit by programming the following features using the handset.
To access the features, there are 2 methods.
n Scrolling through the display menus
1 M N
2 Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN
3 Press MCN or MDN to select the desired item from the next sub-menus. a MOKN
4 Press MCN or MDN to select the desired setting. a MOKN
R This step may vary depending on the feature being programmed.
R To exit the operation, press MeN.
n Using the direct command code
1 M N a Enter the desired code.
Example: Press M N#101.
2 Select the desired setting. a MOKN
R This step may vary depending on the feature being programmed.
R To exit the operation, press MeN.
Note:
R In the following table, < > indicates the default settings.
R In the following table, indicates the reference page number.
R Display menu order and sub-menu may vary depending on your model.

Display the menu tree and direct command code table


Main menu: “Answer System”*1
Sub-menu 1 Sub-menu 2 Settings Code
Play New Msg. – – #323 38
(Msg.: message)
Play All Msg. – – #324 38
Erase All Msg.*2 – – #325 38
Greeting Start REC*2 – #302 37
(Record greeting)
Play Greeting – #303 37
Default*2 – #304 37
(Reset to pre-recorded
greeting)

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Programming
Sub-menu 1 Sub-menu 2 Settings Code
New Message Alert*2 Outgoing Call 1: On 0: <Off> #338 39
– On/Off
Outgoing Call –
– Notification to
Outgoing Call 1: Activate
– Remote Code 0: <Inactivate>
Base Unit Beep 1: On #339 39
0: <Off>
Settings Number of Rings*2 2-9: 2-9 Rings #211 41
5: <5 Rings>
0: Auto
Recording Time*2 1: 1 Minute #305 42
3: <3 Minutes>
0: Greeting Only*3
Remote Code*2 – #306 40
Call Screening 1: <On> 0: Off #310 36
Answer On*2 – – #327 36
Answer Off*2 – – #328 36

Main menu: “Time Settings”


Sub-menu 1 Sub-menu 2 Settings Code
Set Date/Time*2 – – #101 16
Memo Alarm 1-3: Alarm1-3 1: Once #720 29
2: Daily
3: Weekly
0: <Off>
Time Adjustment*2, *4 – 1: <Caller ID> #226 –
0: Manual

Main menu: “Intercom”


Operation Code
Paging the desired unit. #274 44

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Programming
Main menu: “Initial Setup”
Sub-menu 1 Sub-menu 2 Settings Code
Ringer Setup Ringer Volume 0-6: Off-6 <6> #160 19
– Handset
Ringer Volume 0-6: Off-6 <3> #G160 –
– Base Unit*1, *2
Ringtone*5, *6 <Ringtone 1> #161 –
(Handset)
Night Mode 1: On 0: <Off> #238 30
– On/Off
Night Mode <23:00/06:00> #237 30
– Start/End
Night Mode 1: 30 sec. #239 30
– Ring Delay 2: <60 sec.>
3: 90 sec.
4: 120 sec.
0: No Ringing
First Ring*2, *7 1: <On> 0: Off #173 –
Time Settings Set Date/Time*2 – #101 16
Memo Alarm 1: Once #720 29
– 1-3: Alarm1-3 2: Daily
3: Weekly
0: <Off>
Time 1: <Caller ID> #226 –
Adjustment*2, *4 0: Manual
Handset Name – – #104 30
Key Finder Setup*8 Change Name*2 Finder1 #6561 –
– 1: Add new device Finder2*10 #6562*11
(for Finder1)*9
– 2: Add new device Finder3*10 #6563*11
(for Finder2) Finder4*10 #6564*11
– 3: Add new device
Register – #6571 –
(for Finder3)
– 4: Add new device #6572*11
(for Finder4) #6573*11
#6574*11
Cancel Register – #6581 –
#6582*11
#6583*11
#6584*11
Caller Barred*2 – – #217 30

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Programming
Sub-menu 1 Sub-menu 2 Settings Code
Speed Dial – – #261 23
Eco Setup Transmission 1: <Normal> 2: Low #725 17
Power*2
Display Setup LCD & Key 1: <On> 0: Off #276 –
Backlight
Contrast 1-6: Level 1-6 #145 –
(Display contrast) <4>
Smart Function Key – – #278 17
Keytones*12 – 1: <On> 0: Off #165 –
Call Restrict*2 – – #256 31
Auto Talk*13 – 1: On 0: <Off> #200 19
Line Setup Recall/Flash*2, *14 0: 900 msec. #121 19
1: 700 msec.
2: 600 msec.
3: 400 msec.
4: 300 msec.
5: 250 msec.
G: 200 msec.
#: 160 msec.
6: 110 msec.
7: <100 msec.>
8: 90 msec.
9: 80 msec.
Privacy Mode*2, *15 – 1: On 0: <Off> #194 –
Base Unit PIN*2 – <0000> #132 31
Repeater Mode*2 – 1: On 0: <Off> #138 32
Register Register H.set – #130 32
(H.set: handset)
Cancel Register*3 – #131 32
Language Display <English> #110 16

Main menu: “Caller List”

Operation Code
Viewing the caller list. #213 34

Main menu: “Key Finder”*8


Sub-menu 1 Sub-menu 2 Settings Code
Search – – #655 –
Battery Check – –

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Programming
Main menu: “Ringer Setup”*16, *17
Sub-menu 1 Sub-menu 2 Settings Code
Ringer Volume Handset 0-6: Off-6 <6> #160 19
Base Unit*1, *2 0-6: Off-6 <3> #G160 –
Ringtone*5, *6 – <Ringtone 1> #161 –
(Handset)
Night Mode On/Off 1: On 0: <Off> #238 30
Start/End <23:00/06:00> #237 30
Ring Delay 1: 30 sec. #239 30
2: <60 sec.>
3: 90 sec.
4: 120 sec.
0: No Ringing
First Ring*2, *7 – 1: <On> 0: Off #173 –

Main menu: “Caller Barred”*2, *18


Operation Code
Storing/Viewing bar call numbers. #217 30

*1 KX-TG6821 series: page 3


*2 If you program these settings using one of the handsets, you do not need to program the
same item using another handset.
*3 This menu is not displayed when scrolling through the display menus. It is only available in
direct command code.
*4 This feature allows the unit to automatically adjust the date and time each time caller
information including date and time is received.
To turn this feature on, select “Caller ID”. To turn this feature off, select “Manual”.
(Caller ID subscribers only)
To use this feature, set the date and time first (page 16).
*5 The ringer tone may continue to play for several seconds even if the caller has already hung
up. You may either hear a dial tone or no one on the line when you answer the call.
*6 The preset melodies in this product (“Ringtone 3” - “Ringtone 40”) are used with
permission of © 2012 Copyrights Vision Inc.
*7 If you do not want the unit to ring before the caller information is received, set to “Off”.
(Caller ID subscribers only)
You can only remove the first ring if the unit rings 2 times or more by default, which depends
on your service provider/telephone company.
*8 This setting is available when you have the key finder (KX-TGA20EX). Read the installation
guide for more information on the key finder.
*9 For models with supplied key finders, the display shows “1: Finder1”.
*10 If you register 2 or more key finders.
*11 If you have 2 or more key finders.
*12 Turn this feature off if you prefer not to hear key tones while you are dialling or pressing any
keys, including confirmation tones and error tones.
*13 If you subscribe to a Caller ID service and want to view the caller’s information after lifting up
the handset to answer a call, turn off this feature.

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Programming
*14 The recall/flash time depends on your telephone exchange or host PBX. Contact your PBX
supplier if necessary.
*15 To prevent other users from joining your conversations with outside callers, turn this feature
on.
*16 KX-TG6811 series: page 3
*17 KX-TG6821 series (including KX-TG6891): this menu icon is displayed when the key finder
is not registered.
*18 KX-TG6811 series: this menu icon is displayed when the key finder is not registered.

n Weekly:
Special programming MbN: Select the desired day of the week
and press M N. a MOKN
5 Set the desired time. a MOKN
Alarm
6 Enter a text memo (10 characters max.;
An alarm sounds at the set time for 1 minute page 45). a MOKN
and is repeated 5 times at 5 minute intervals
(snooze function). A text memo can also be
7 MbN: Select the desired alarm tone. a
MOKN
displayed for the alarm. A total of 3 separate
R We recommend selecting a different
alarm times can be programmed for each
ringer tone from the one used for
handset. You can set one of 3 different alarm
outside calls.
options (once, daily, or weekly) for each alarm
time. 8 MbN: Select the desired snooze setting.
Important: a MOKN
R Set the date and time beforehand 9 MOKN a MeN
(page 16). R When the alarm is set, is displayed.
Note:
1 M N#720
R Press M N to stop the alarm completely.
2 Select an alarm by pressing 1 to 3. a
R When the handset is in use, the alarm will
MOKN
not sound until the handset is in standby
3 MbN: Select the desired alarm option. a mode.
MOKN R Press any dial key, M N, or M N to stop
the sound but keep the snooze function
“Off”
activated.
Turns alarm off. Go to step 9. R If you want to make an outside call when
“Once” the snooze function is activated, please
An alarm sounds once at the set time. stop the snooze function before making the
call.
“Daily”
An alarm sounds daily at the set time.
Go to step 5. Night mode
“Weekly” Night mode allows you to select a period of
Alarm sounds weekly at the set time(s). time during which the handset will not ring for
outside calls. This feature is useful for time
4 Proceed with the operation according to periods when you do not want to be disturbed,
your selection in step 3. for example, while sleeping. Night mode can
be set for each handset.
n Once:
Enter the desired date and month. a
MOKN
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 29

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Programming
Important:
Changing the handset name
R Set the date and time beforehand
(page 16). Each handset can be given a customised
R We recommend turning the base unit ringer name (“Bob”, “Kitchen”, etc.). This is useful
off (page 26) in addition to turning the night when you make intercom calls between
mode on. (KX-TG6821 series: page 3) handsets. You can also select whether or not
R If you have set the alarm, the alarm sounds the handset name is displayed in standby
even if the night mode is turned on. mode. The default setting is “No”. If you select
“Yes” without entering any handset name,
“Handset 1” to “Handset 6” is displayed.
Turning night mode on/off
1 M N#104
1 M N#238
2 Enter the desired name (max. 10
2 MbN: Select the desired setting. a MOKN characters; page 45).
R If you select “Off”, press MeN to R If not required, go to step 3.
exit. 3 MOKN
3 Enter the desired hour and minute you
4 MbN: Select the desired setting. a MOKN
wish to start this feature. a MOKN
2 times
R You can select 24-hour or 12-hour
clock format (“AM” or “PM”) by 5 MeN
pressing *.
4 Enter the desired hour and minute you Incoming call barring (Caller ID
wish to end this feature. a MOKN
subscribers only)
5 MeN
R When the night mode is set, is This feature allows the unit to reject calls from
specified phone numbers that you do not want
displayed.
to answer such as junk calls.
When a call is received, the unit does not ring
Changing the start and end time while the caller is being identified. If the phone
1 M N#237 number matches an entry in the call barred
list, the unit emits no sound to the caller, and
2 Continue from step 3, “Turning night disconnects the call.
mode on/off”, page 30. Important:
R When the unit receives a call from a
Setting the ring delay
number that is stored in the call barred list,
This setting allows the handset to ring during the call is logged in the caller list
night mode if the caller waits long enough. (page 34) with after the call is
After the selected amount of time passes, the disconnected.
handset rings. If you select “No Ringing”,
the handset never rings during night mode.
Storing unwanted callers
1 M N#239
You can store up to 50 phone numbers in the
2 MbN: Select the desired setting. a MOKN call barred list.
a MeN
Important:
Note:
R You must store the phone number with an
R When the answering system answers the area code in the call barred list.
call, this feature does not work.
(KX-TG6821 series: page 3) n From the caller list:
1 MCN ( )

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Programming
2 MbN: Select the entry to be barred. a R To cancel a selected handset, press
M N the same dial key again. “ ”
3 MbN: “Save CID” a MOKN disappears.
4 MOKN
4 MbN: “Caller Barred” a MOKN
5 Select a memory location by pressing 1
5 MbN: “Yes” a MOKN a MeN to 6. a MOKN
n By entering phone numbers: 6 Enter the phone number or area code to
1 M N#217 a M N be restricted (8 digits max.). a MOKN a
MeN
2 Enter the phone number (24 digits
R To erase a restricted number, press
max.). a MOKN
MCN.
R To erase a digit, press MCN.
3 MeN
Changing the base unit PIN
Viewing/editing/erasing bar call (Personal Identification Number)
numbers Important:
1 M N#217 R If you change the PIN, please make note of
your new PIN. The unit will not reveal the
2 MbN: Select the desired entry. PIN to you. If you forget your PIN, see
R To exit, press MeN. page 49.
3 To edit a number:
1 M N#132
M N a Edit the phone number. a
MOKN a MeN 2 Enter the current 4-digit base unit PIN
To erase a number: (default: “0000”).
M N a MbN: “Yes” a MOKN a MeN 3 Enter the new 4-digit base unit PIN. a
Note: MOKN
R When editing, press the desired dial key to 4 MbN: “Yes” a MOKN a MeN
add, MCN to erase.

Setting call restriction Registering a unit


You can restrict selected handsets from
dialling certain numbers. You can assign up to
6 phone numbers to be restricted, and select
Operating additional units
which handsets are to be restricted. Storing
Additional handsets
area codes here prevents the restricted
handsets from dialling any phone number in Up to 6 handsets can be registered to the
that area code. base unit.
1 M N#256 Important:
2 Enter the base unit PIN (default: “0000”). R The additional handset model
R If you forget your PIN, see page 49. recommended for use with this unit is noted
on page 5. If another handset model is
3 Select the handsets to be restricted by used, certain operations may not be
pressing 1 to 6. available.
R All handsets registered to the base unit
are displayed.
R “ ” is displayed next to the selected
handset numbers.

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Programming

Registering a handset to the 2 MbN: Select the handset you want to


cancel. a MOKN
base unit 3 MbN: “Yes” a MOKN
The supplied handset and base unit are R A confirmation tone sounds.
pre-registered. If for some reason the handset R The handset does not beep when
is not registered to the base unit (for example, cancelling its own registration.
is displayed even when the handset is 4 MeN
near the base unit), re-register the handset.
1 Handset:
M N#130 Increasing the range of the base
2 Base unit: unit
Proceed with the operation for your model. You can increase the signal range of the base
n KX-TG6811 series: page 3 unit by using a DECT repeater. Please use
Press and hold M N for about 5 only the Panasonic DECT repeater noted on
seconds. (No registration tone) page 5. Contact your Panasonic dealer for
n KX-TG6821 series: page 3 details.
Press and hold M N for about 5 Important:
seconds, until the registration tone R Before registering the repeater to this base
sounds. unit, you must turn the repeater mode on.
R If all registered handsets start ringing, R Do not use more than one repeater at a
press M N again to stop, then repeat time.
this step.
R The next step must be completed
within 90 seconds. Setting the repeater mode
3 Handset: 1 M N#138
MOKN a Wait until “Base PIN” is
displayed. a Enter the base unit PIN
2 MbN: Select the desired setting. a MOKN
a MeN
(default: “0000”). a MOKN
R If you forget your PIN, see page 49. Note:
R When the handset has been registered R After turning the repeater mode on or off,
successfully, is displayed. may be displayed on the handset
Note: momentarily. This is normal and the
handset can be used once is displayed.
R While registering, “Base in
registering” is displayed on all
registered handsets. Registering the DECT repeater
R When you purchase an additional handset, (KX-A405) to the base unit
refer to the additional handset’s installation Note:
manual for registration.
R Please use a repeater that has not yet been
registered to another unit. If the repeater is
Deregistering a handset registered to another unit, deregister it first,
A handset can cancel its own registration to referring to the Installation Guide for the
the base unit, or other handsets registered to DECT repeater.
the same base unit. This allows the handset to 1 Base unit:
end its wireless connection with the system. Proceed with the operation for your model.
1 M N#131 n KX-TG6811 series: page 3
R All handsets registered to the base unit Press and hold M N for about 5
are displayed. seconds. (No registration tone)

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Programming
n KX-TG6821 series: page 3
Press and hold M N for about 5
seconds, until the registration tone
sounds.
R The next step must be completed
within 90 seconds.
2 DECT repeater:
Connect the AC adaptor, then wait until
the indicator and indicator light
green.
3 Base unit:
To exit the registration mode, press M N.
R The registration tone stops.
(KX-TG6821 series: page 3)

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Caller ID Service
phonebook, the stored name in the
phonebook is displayed and logged in the
Using Caller ID service caller list.
Important:
R This unit is Caller ID compatible. To use
Caller ID features, you must subscribe to a
Caller ID service. Contact your service Caller list
provider/telephone company for details. Important:
R Only 1 person can access the caller list at a
Caller ID features time.
R Make sure the unit’s date and time setting
When an outside call is being received, the is correct (page 16).
caller information is displayed.
Caller information for the last 50 callers is
logged in the caller list from the most recent Viewing the caller list and calling
call to the oldest. back
R If the unit cannot receive caller information,
the following is displayed: 1 MCN ( )
– “Out of Area”: The caller dials from
an area which does not provide a Caller
2 Press MCN to search from the most recent
call, or press MDN to search from the
ID service.
oldest call.
– “Private Caller”: The caller
R If is displayed, not all of the
requests not to send caller information.
information is shown. To see the
R If the unit is connected to a PBX system,
remaining information, press MEN. To
caller information may not be properly
return to the previous screen, press
received. Contact your PBX supplier.
MFN.
3 To call back, press M N.
Missed calls To exit, press MeN.
If a call is not answered, the unit treats it as a Note:
missed call and is displayed. This lets you
R If the entry has already been viewed or
know if you should view the caller list to see
answered, “ ” is displayed, even if it was
who called while you were away.
viewed or answered using another handset.
Even if only one missed call in the caller list is
R If the call matches an entry in the call
viewed (page 34), disappears from the
display. When you receive another new call, barred list, the number is logged with
is displayed again. (page 30).
Note:
R Even when there are unviewed missed Using the Smart Function Key
calls, disappears from the standby When is displayed and the NR indicator
display if the following operation is flashes slowly, there are missed calls.
performed by one of the registered Press M N in step 1 on “Viewing the caller
handsets: list and calling back”, page 34.
– Being replaced on the base unit or R “Missed Call” must be set to “On” in
charger. “Setting the Smart Function Key”, page 17.
– Pressing MeN. R If the handset is placed on the base unit or
charger, you need to lift up the handset to
Phonebook name display view the caller list after pressing M N.
When caller information is received and it R When the unit has new messages*1 and
matches a phone number stored in the missed calls, the unit can be operated to

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Caller ID Service
play the new messages first and then show
the missed calls.
*1 KX-TG6821 series: page 3

Editing a caller’s phone number


before calling back
1 MCN ( )
2 MbN: Select the desired entry.
3 M N a MbN: “Edit” a MOKN
4 Edit the number.
R Press dial key (0 to 9) to add, MCN to
delete.
5 M N

Erasing selected caller


information
1 MCN ( )
2 MbN: Select the desired entry.
3 M N a MbN: “Yes” a MOKN a MeN

Erasing all caller information


1 MCN ( )
2 M N a MbN: “Yes” a MOKN a MeN

Storing caller information to the


phonebook
1 MCN ( )
2 MbN: Select the desired entry. a M N
3 MbN: “Save CID” a MOKN
4 MbN: “Phonebook” a MOKN
5 To store the name, continue from step 3,
“Adding entries”, page 21.

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Answering System

Answering system Turning the answering


Available for:
system on/off
KX-TG6821 series (page 3) The answering system is preset to on.

The answering system can answer and record Base unit


calls for you when you are unavailable to Press M N to turn on/off the answering
answer the phone. system.
You can also set the unit to play a greeting R When the answering system is turned on,
message but not to record caller messages by the message counter displays the total
selecting “Greeting Only” as the recording number of messages (old and new).
time setting (page 42).
Handset
Important:
R Only 1 person can access the answering 1 To turn on:
system (listen to messages, record a M N#327
greeting message, etc.) at a time. To turn off:
R When callers leave messages, the unit M N#328
records the day and time of each message. 2 MeN
Make sure the date and time have been set
correctly (page 16). Note:
R When the answering system is turned on,
is displayed next to the battery icon.
Memory capacity (including your
greeting message)
Call screening
The total recording capacity is about 30
minutes. A maximum of 64 messages can be While a caller is leaving a message, you can
recorded. listen to the call through the handset’s
speaker. To adjust the speaker volume, press
Note: MDN or MCN repeatedly. You can answer the call
R When message memory becomes full: by pressing M N on the handset. Call
– “Messages Full” is shown on the screening can be set for each handset. The
handset display. default setting is “On”.
– The message counter on the base unit 1 M N#310
flashes if the answering system is turned
on. 2 MbN: Select the desired setting. a MOKN
– and the total number of new a MeN
messages are not displayed on the
handset even if the answering system is
turned on.
– If you use the pre-recorded greeting Greeting message
message, the unit automatically switches When the unit answers a call, a greeting
to another pre-recorded greeting message is played to callers.
message asking callers to call again You can use either:
later. – your own greeting message
– If you recorded your own greeting – a pre-recorded greeting message
message, the same message is still
announced to callers even though their
messages are not recorded.

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Answering System

Recording your greeting message


Listening to messages
1 M N#302
using the base unit
2 MbN: “Yes” a MOKN
When new messages have been recorded,
3 After a beep sounds, hold the handset M N on the base unit flashes.
about 20 cm away and speak clearly into Press M N.
the microphone (2 minutes and 30 R If new messages have been recorded, the
seconds max.). base unit plays back new messages.
4 Press MnN to stop recording. R If there are no new messages, the base
unit plays back all messages.
5 MeN

Operating the answering system


Using a pre-recorded greeting
during playback
message
The unit provides 2 pre-recorded greeting Key Operation
messages: MjN or MkN Adjust the speaker volume
– If you erase or do not record your own
greeting message, the unit plays a M N Repeat message*1
pre-recorded greeting asking callers to M N Skip message
leave a message.
– If the message recording time (page 42) M N Stop playback
is set to “Greeting Only”, callers’ M N Erase currently playing
messages are not recorded and the unit message
plays a different pre-recorded greeting
message asking callers to call again. *1 If pressed within the first 5 seconds of a
message, the previous message is
played.
Resetting to a pre-recorded greeting
message
Rewinding the message
If you want to use a pre-recorded greeting
message once you record your own greeting Press and hold M N until the unit plays the
message, you need to erase your own desired part of the message.
greeting message. R During rewinding, the base unit makes a
continuous beeping sound. Rewinding
1 M N#304 speed may vary depending on the recorded
2 MOKN a MeN message.
R At the beginning of the message, the unit
plays the message at normal speed.
Playing back the greeting
message Fast-forwarding the message
Press and hold M N until the unit plays the
1 M N#303
desired part of the message.
2 MeN R During fast-forwarding, the base unit makes
a continuous beeping sound.
Fast-forwarding speed may vary depending
on the recorded message.
R Even if you press and hold M N when the
end of this message is played, the next
message is played at normal speed.
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Answering System
Key Operation
Erasing all messages
M N Pause message*2
Press M N 2 times while the unit is not in use.
9 or MnN Stop recording
Stop playback
0 Turn answering system off
Listening to messages *4*3 Erase currently playing
using the handset message
When new messages have been recorded, *5 Erase all messages
is displayed on the handset with the total *6 Reset to a pre-recorded
number of new messages. greeting message
1 To listen to new messages:
M N#323 *1 If pressed within the first 5 seconds of a
To listen to all messages: message, the previous message is
M N#324 played.
*2 To resume playback:
2 When finished, press MeN.
MbN: “Play” a MOKN
Note: *3 You can also erase as follows:
R To switch to the receiver, press M N. M N a MbN: “Erase” a MOKN a MbN:
“Yes” a MOKN
Using the Smart Function Key
When is displayed and the NR indicator Calling back (Caller ID
flashes slowly, there are new messages. subscribers only)
Press M N in step 1 on “Listening to If caller information is received for the call, you
messages using the handset”, page 38. can call the caller back while listening to a
R “New Message” must be set to “On” in message.
“Setting the Smart Function Key”, page 17.
1 Press M N during playback.

Operating the answering system 2 MbN: “Call Back” a MOKN

M Na a MOKN
Editing the number before calling back
Key Operation
1 Press M N during playback.
MDN or MCN Adjust the receiver or speaker
volume (during playback) 2 MbN: “Edit & Call” a MOKN

1 or MFN Repeat message 3 Edit the number. a M N


(during playback)*1
2 or MEN Skip message Erasing all messages
(during playback)
1 M N#325
3 Enter the “Settings” menu
2 MbN: “Yes” a MOKN a MeN
4 Play new messages
5 Play all messages
6 Play greeting message
76 Record greeting message
8 Turn answering system on

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Answering System
4 MbN: Select the desired phonebook
Advanced new message entry. a MOKN a MeN
n By entering a phone number:
alerting features
1 M N#338
Audible message alert 2 MbN: “Notification to” a MOKN
aM N
This feature allows the base unit to beep to
inform you of a new message arrival when 3 MbN: “Manual” a MOKN
new messages are recorded. The base unit 4 Enter the desired name (16 characters
beeps 2 times every minute until you listen to max.; page 45). a MOKN
the messages, if the “Base Unit Beep”
5 Enter the desired number (24 digits
setting is turned on. The default setting is max.). a MOKN 2 times a MeN
“Off”.
1 M N#339 Turning on/off the new message alert
2 MbN: Select the desired setting. a MOKN setting
a MeN
1 M N#338
2 MbN: “On/Off” a MOKN
New message alert by a call
3 MbN: Select the desired setting. a MOKN
This feature allows the unit to make a call to a MeN
the pre-stored phone number and inform you
that a new message has been received by
announcement. Editing the set phone number
To use this feature, you must: 1 M N#338
– store a phone number to which the unit
makes the call to. 2 MbN: “Notification to” a MOKN
– turn on the new message alert setting. 3 M N a MbN: “Edit” a MOKN
After you answer the new message alert call,
you can listen to messages from that call 4 Edit the name if necessary (16 characters
(page 40). max.; page 45). a MOKN
Important: 5 Edit the phone number if necessary (24
digits max.). a MOKN 2 times a MeN
R The unit makes a call to the pre-stored
phone number after the new message is
recorded: Erasing the set phone number
– If the call is answered, the 1 M N#338
announcement is repeated for about 1
minute. 2 MbN: “Notification to” a MOKN
– If nobody answers within 1 minute, the 3 M N a MbN: “Erase” a MOKN
unit will not retry the call.
4 MbN: “Yes” a MOKN a MeN
R The new message alert setting is
Storing a phone number to which the turned off.
unit makes an alert call
n From the phonebook: Activating/inactivating the remote
1 M N#338 access code to play messages
2 MbN: “Notification to” a MOKN If you activate this feature, you must enter the
remote access code (page 40) to play the
aM N
new message from the new message alert
3 MbN: “Phonebook” a MOKN
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Answering System
call. This is so that unauthorised parties
cannot listen to your messages. The default Remote access code
setting is “Inactivate”. A 3-digit remote access code must be entered
– “Inactivate”: You can listen to the when operating the answering system
message by pressing 4 to play new remotely. This code prevents unauthorised
messages (without entering the remote parties from listening to your messages
access code). remotely.
– “Activate”: You must enter your remote Important:
access code (page 40) and then press 4
R In order to operate the answering system
to play new message.
remotely, you must first set a remote
1 M N#338 access code.
2 MbN: “Remote Code” a MOKN 1 M N#306
3 MbN: “Activate” or “Inactivate” a 2 To turn on remote operation, enter the
MOKN a MeN desired 3-digit remote access code.
3 MOKN a MeN
Listening to messages
After you answer the new message alert, you
can listen to the messages as follows. Deactivating remote operation
n When the remote access code is set to Press * in step 2 on “Remote access code”,
“Inactivate”: page 40.
Press 4 to play the new message during R The entered remote access code is deleted.
the announcement.
n When the remote access code is set to Using the answering system
“Activate”: remotely
1 Enter the remote access code
(page 40) during the announcement. 1 Dial your phone number from a
touch-tone phone.
2 Press 4 to play the new message.
2 After the greeting message starts, enter
Note: your remote access code.
R After listening to new messages, you can 3 Follow the voice guidance prompts as
press #9 during the call to turn off the necessary or control the unit using
new message alert by a call feature. remote commands (page 41).
R Even if the unit makes a new message alert
call, the handset redial list does not show 4 When finished, hang up.
the record.
Voice guidance
During remote operation, the unit’s voice
Remote operation guidance starts and prompts you to press 1
to perform a specific operation, or press 2 to
Using a touch-tone phone, you can call your
listen to more available operations.
phone number from outside and access the
unit to listen to messages or change Note:
answering system settings. The unit’s voice R If you do not press any dial keys within 10
guidance prompts you to press certain dial seconds after a voice guidance prompt, the
keys to perform different operations. unit disconnects your call.

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Answering System

Remote commands
You can press dial keys to access certain
Answering system settings
answering system functions without waiting for
the voice guidance to prompt you. Number of rings before the unit
Key Operation
answers a call
You can change the number of times the
1 Repeat message
phone rings “Number of Rings” before the
(during playback)*1
unit answers a call. You can select 2 to 9
2 Skip message rings, or “Auto”.
(during playback) The default setting is “5 Rings”.
4 Play new messages “Auto”: The unit’s answering system answers
at the end of the 2nd ring when new
5 Play all messages
messages have been recorded, or at the end
6 Play greeting message of the 5th ring when there are no new
7 Record greeting message messages. If you call your phone from outside
to listen to new messages (page 40), you
9 Stop recording know that there are no new messages when
Stop playback the phone rings for the 3rd time. You can then
0 Turn answering system off hang up without being charged for the call.
*4 Erase currently playing message 1 M N#211
*5 Erase all messages 2 MbN: Select the desired setting. a MOKN
a MeN
*6 Reset to a pre-recorded greeting
message (during greeting message
playback) For voice mail service subscribers
*# End remote operation To receive voice mail and use answering
(or hang up) system properly, please note the following:
R To use the voice mail service (page 43)
*1 If pressed within the first 5 seconds of a provided by your service provider/telephone
message, the previous message is company rather than the unit’s answering
played. system, turn off the answering system
(page 36).
R To use this unit’s answering system rather
Turning on the answering system than the voice mail service provided by
remotely your service provider/telephone company,
please contact your service provider/
If the answering system is off, you can turn it
telephone company to deactivate your
on remotely.
voice mail service.
1 Dial your phone number from a If your service provider/telephone company
touch-tone phone. cannot do this:
2 Let the phone ring 20 times. – Set this unit’s “Number of Rings”
R A long beep is heard. setting so that this unit’s answering
3 Enter your remote access code within 10 system answers calls before the voice
seconds after the long beep. mail service of your service provider/
R The greeting message is played back. telephone company does. It is necessary
R You can either hang up, or enter your to check the number of rings required to
remote access code again and begin activate the voice mail service provided
remote operation (page 40). by your service provider/telephone
company before changing this setting.
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Answering System
– Change the number of rings of the voice
mail service so that the answering
system can answer the call first. To do
so, contact your service provider/
telephone company.

Caller’s recording time


You can change the maximum message
recording time allowed for each caller. The
default setting is “3 Minutes”.
1 M N#305
2 MbN: Select the desired setting. a MOKN
a MeN

Selecting “Greeting Only”


You can select “Greeting Only” which sets
the unit to announce a greeting message to
callers but not record messages.
Select “Greeting Only” in step 2 on
“Caller’s recording time”, page 42.
Note:
R When you select “Greeting Only”:
– If you do not record your own message,
the unit will play the pre-recorded
greeting-only message asking callers to
call again later.
– If you use your own message, record the
greeting-only message asking callers to
call again later (page 37).

42 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

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Voice Mail Service

Voice mail service


Voice mail is an automatic answering service
offered by your service provider/telephone
company. After you subscribe to this service,
your service provider/telephone company’s
voice mail system answers calls for you when
you are unavailable to answer the phone or
when your line is busy. Messages are
recorded by your service provider/telephone
company, not your telephone.
When you have new messages, is
displayed on the handset if message
indication service is available. Please contact
your service provider/telephone company for
details of this service.
Important:
R If still remains on the display even after
you have listened to new messages, turn it
off by pressing and holding # for 2
seconds.
R To use the voice mail service provided by
your service provider/telephone company
rather than the unit’s answering system,
turn off the answering system (page 36).
For details, see page 41.
(KX-TG6821 series: page 3)

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 43

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Intercom/Locator

Intercom Transferring calls,


Intercom calls can be made between conference calls
handsets.
Outside calls can be transferred or a
Note: conference call with an outside party can be
R When paging the handset, the paged made between 2 handsets.
handset beeps for 1 minute. 1 During an outside call, press M N to put
R If you receive an outside call while talking the call on hold.
on the intercom, you hear 2 tones. To
answer the call, press MeN, then press 2 MbN: “Intercom” a MOKN
M N. 3 MbN: Select the desired unit. a MOKN
4 Wait for the paged party to answer.
Making an intercom call R If the paged party does not answer,
press M N to return to the outside call.
1 M NaM N 5 To complete the transfer:
2 MbN: Select the desired unit. a MOKN Press MeN.
R To stop paging, press MeN. R The outside call is being routed to the
3 When you finish talking, press MeN. destination unit.
To establish a conference call:
M N a MbN: “Conference” a MOKN
Answering an intercom call R To leave the conference, press
MeN. The other 2 parties can
1 Press M N to answer the page. continue the conversation.
2 When you finish talking, press MeN. R To put the outside call on hold: M N
a MbN: “Hold” a MOKN
To resume the conference: M N a
Using the Smart Function Key MbN: “Conference” a MOKN
Press M N to answer the page. R To cancel the conference: M N a
MbN: “Stop Conference” a MOKN
You can continue the conversation
with the outside caller.
Handset locator
You can locate a misplaced handset by Answering a transferred call
paging it. Press M N to answer the page.
1 Base unit: Press M N.
R All registered handsets beep for 1 Using the Smart Function Key
minute.
2 To stop paging: Press M N to answer the page.
Base unit: Press M N.
Handset: Press MeN.

Using the Smart Function Key


You can also stop paging by pressing M N.

44 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

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Useful Information

Character entry
The dial keys are used to enter characters and numbers. Each dial key has multiple characters
assigned to it. The characters that can be entered depend on the character entry mode
(page 45).
– Press MFN or MEN to move the cursor left or right.
– Press dial keys to enter characters and numbers.
– Press MCN to erase the character or number highlighted by the cursor. Press and hold MCN to
erase all characters or numbers.
– Press * (Aaa) to switch between uppercase and lowercase.
– To enter another character located on the same dial key, press MEN to move the cursor to the
next space, then press the appropriate dial key.
– If you do not press any dial key within 5 seconds after entering a character, the character is
fixed and the cursor moves to the next space.

Character entry modes


The available character entry modes are Alphabet (ABC), Numeric (0-9), Greek ( ),
Extended 1 ( ), Extended 2 ( ), and Cyrillic ( ). When in these entry modes except
Numeric, you can select which character is entered by pressing a dial key repeatedly.
When the unit displays the character entry screen:
MR/ECON a MbN: Select a character entry mode. a MOKN
Note:
R in the following tables represents a single space.
Alphabet character table (ABC)

z 1 2 3 4 5 6 7 8 9 y

Numeric entry table (0-9)

z 1 2 3 4 5 6 7 8 9 y

Greek character table ( )

z 1 2 3 4 5 6 7 8 9 y

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 45

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Useful Information
Extended 1 character table ( )

z 1 2 3 4 5 6 7 8 9 y

R The following are used for both uppercase and lowercase:


Extended 2 character table ( )

z 1 2 3 4 5 6 7 8 9 y

R The following are used for both uppercase and lowercase:

Cyrillic character table ( )

z 1 2 3 4 5 6 7 8 9 y

46 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

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Useful Information

Error messages
Display message Cause/solution
Base no power R The handset has lost communication with the base unit. Move
or closer to the base unit and try again.
No link. Reconnect R Unplug the base unit’s AC adaptor to reset the unit.
AC adaptor. Reconnect the adaptor and try again.
R The handset’s registration may have been cancelled.
Re-register the handset (page 32).
Check Phone Line R The supplied telephone line cord has not been connected yet
or not connected properly. Check the connections (page 11).
Error R Recording was too short. Try again.
Memory Full R The phonebook memory is full. Erase unwanted entries
(page 21).
R Message memory is full. Erase unwanted messages
(page 37, 38).
R The call barred list memory is full. Erase unwanted entries
(page 31).
Use rechargeable R A wrong type of battery such as Alkaline or Manganese was
battery. inserted. Use only the rechargeable Ni-MH batteries noted on
page 5, 8.
You must first R You must subscribe to a Caller ID service. Once you receive
subscribe to Caller caller information after subscribing to a Caller ID service, this
ID. message will not be displayed.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 47

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Useful Information

Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the
handset.

General use
Problem Cause/solution
The handset does not turn R Place the handset on the base unit or charger to turn on the
on even after installing handset.
charged batteries.
The unit does not work. R Make sure the batteries are installed correctly (page 11).
R Fully charge the batteries (page 12).
R Check the connections (page 11).
R Unplug the base unit’s AC adaptor to reset the unit and turn off
the handset. Reconnect the adaptor, turn on the handset and
try again.
R The handset has not been registered to the base unit. Register
the handset (page 32).
The handset display is R The handset is not turned on. Turn the power on (page 16).
blank.
I cannot hear a dial tone. R Make sure that you are using the supplied telephone line cord.
Your old telephone line cord may have a different wiring
configuration.
R The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel to
have the unit repaired. If the working telephone does not
operate properly, contact your service provider/telephone
company.
I cannot use the Smart R Another unit is in use. Wait and try again later.
Function Key even if the R The key lock feature is turned on. Turn it off (page 20).
NR indicator is flashing
slowly.
The base unit beeps. R New messages have been recorded. Listen to the new
messages (page 37).

Programmable settings
Problem Cause/solution
The display is in a R Change the display language (page 16).
language I cannot read.

48 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

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Useful Information
Problem Cause/solution
I cannot activate the eco R You cannot set eco mode when you set the repeater mode
mode. “On”. If required, set the repeater mode to “Off” (page 32).
I cannot register a handset R The maximum number of handsets (6) is already registered to
to a base unit. the base unit. Cancel unused handset registrations from the
base unit (page 32).
R You entered the wrong PIN. If you forget your PIN, see “I
cannot remember the PIN.” (page 49).
I cannot remember the R Change the PIN using the following method.
PIN. 1 M N#132
2 *7000
3 Enter the new 4-digit base unit PIN. a MOKN
4 MbN: “Yes” a MOKN a MeN

Battery recharge
Problem Cause/solution
The handset beeps and/or R Battery charge is low. Fully charge the batteries (page 12).
flashes.
I fully charged the R Clean the battery ends ( , ) and the charge contacts with
batteries, but a dry cloth and charge again.
– still flashes or R It is time to replace the batteries (page 11).
– the operating time
seems to be shorter.

Making/answering calls, intercom


Problem Cause/solution
is displayed. R The handset is too far from the base unit. Move closer.
R The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 32).
R Activating one touch eco mode reduces the range of the base
unit in standby mode. If required, turn eco mode off (page 17).
Noise is heard, sound cuts R You are using the handset or base unit in an area with high
in and out. electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
Sound quality seems to be R You have registered a handset that is not recommended
getting worse. (page 5). The clearest sound quality is only possible by
registering the recommended handset.

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Useful Information
Problem Cause/solution
The handset does not ring. R The ringer volume is turned off. Adjust ringer volume (page 19,
26).
R Night mode is turned on. Turn it off (page 30).
The base unit does not R The ringer volume is turned off. Adjust ringer volume (page 26).
ring.
I cannot make a call. R You dialled a call restricted number (page 31).
R The key lock feature is turned on. Turn it off (page 20).

Caller ID
Problem Cause/solution
Caller information is not R You must subscribe to a Caller ID service. Contact your
displayed. service provider/telephone company for details.
R If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow R Depending on your service provider/telephone company, the
to display. unit may display the caller’s information at the 2nd ring or later.
Set the first ring to “Off” (page 26).
R Move closer to the base unit.
Time on the unit has R Incorrect time information from incoming Caller ID changes the
shifted. time. Set the time adjustment to “Manual” (off) (page 26).
The name stored in the R Edit the phonebook entry name to fit in 1 line of text (page 21).
phonebook is not fully
displayed while an outside
call is being received.

Answering system
Problem Cause/solution
The unit does not record R The answering system is turned off. Turn it on (page 36).
new messages. R The message memory is full. Erase unwanted messages
(page 37).
R The recording time is set to “Greeting Only”. Change the
setting (page 42).
R If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
contact your service provider/telephone company (page 41).

50 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

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Useful Information
Problem Cause/solution
I cannot operate the R The remote access code is not set. Set the remote access
answering system code (page 40).
remotely. R You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 40).
R The answering system is turned off. Turn it on (page 41).
The unit does not emit the R If the first ring is turned off, the number of rings decreases by 1
specified number of rings. from the specified number of rings.

Liquid damage
Problem Cause/solution
Liquid or other form of R Disconnect the AC adaptor and telephone line cord from the
moisture has entered the base unit. Remove the batteries from the handset and leave to
handset/base unit. dry for at least 3 days. After the handset/base unit are
completely dry, reconnect the AC adaptor and telephone line
cord. Insert the batteries and charge fully before use. If the unit
does not work properly, contact an authorised service centre.

Caution:
R To avoid permanent damage, do not use a microwave oven to speed up the drying process.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333 51

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Useful Information

Conditions of guarantee
This guarantee is in addition to and does not in any way affect any statutory or other rights of
consumer purchasers. If within the applicable guarantee period, the product proves to be
defective by reason of faulty design, workmanship or materials, we undertake subject to the
following conditions to have the defective product (or any part or parts there of) repaired or
replaced free of charge.
1. The product shall have been purchased and used solely within either the U.K. or Ireland
and in accordance with standard operating instructions and the technical and/or Safety
Standards required in the U.K.
2. On being found defective, please consult with the retailer from where it was purchased for
assistance.
3. This guarantee shall not apply to damage caused through fire, accident, lightning, misuse,
wear and tear, neglect, incorrect adjustment or repair, to damage caused through
installation, adaption, modification or use in an improper manner or inconsistent with the
technical and/or safety standards required in the country where this product is used, or to
damage occurred during transit to or from the purchaser.
4. If at any time during the guarantee period any part or parts of the product are replaced
with a part or parts not supplied or approved by us or of an objective quality safe and
suitable for the product, or the product has been dismantled or repaired by any person not
authorised by us, we shall have the right to terminate this guarantee in whole or in part
immediately without further notice.
5. The purchaser’s sole and exclusive remedy under this guarantee against us is for the
repair or replacement of the product or any defective part or parts and no other remedy,
including, but not limited to, incidental or consequential damage or loss of whatsoever
nature shall be available to the purchaser.
6. This guarantee shall not apply to batteries and any other items of limited natural life.
7. Our decision on all matters relating to complaints shall be final. Any product or defective
part which has been replaced shall become our property.
8. The guarantee period applicable to this product shall be 12 months.

Please keep these operating instructions with your receipt.

Panasonic U.K. a branch of Panasonic Marketing Europe GmbH

Receipt No. Date of purchase

Model No. Serial No.

52 Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

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Index
Keytones: 27
M Making calls: 18
Index Missed calls: 34
A Additional handsets: 31 Mute: 19
Alarm: 29 N Night mode: 29
Answering calls: 18 Noise reduction: 20
Answering system: 36 P Pause: 18
Call screening: 36 Phonebook: 21
Erasing messages: 37, 38, 41 PIN: 31
Greeting message: 36 Power failure: 12
Greeting only: 42 Power on/off: 16
Listening to messages: 37, 38, 40 Privacy mode: 27
New message alerting: 39 R Recall/flash: 19
Number of rings: 41 Redialling: 18
Recording time: 42 Repeater: 32
Remote access code: 40 Ringer tone: 26
Remote operation: 40
S Smart Function Key (NR key): 16
Turning on/off: 36
Speakerphone: 18
Auto talk: 19, 27
Speed dial: 23
B Battery: 11, 12
T Time adjustment: 26
C Call restriction: 31 Transferring calls: 44
Call share: 20 Troubleshooting: 48
Call waiting: 19
V Voice mail: 43
Call Waiting Caller ID: 19
Volume
Caller ID service: 34
Receiver: 18
Caller list: 34
Ringer (Base unit): 26
Caller list edit: 35
Ringer (Handset): 19, 26
Chain dial: 21
Speaker: 18
Character entry: 45
Conference calls: 44
Control type: 13
D Date and time: 16
Direct command code: 24
Display
Contrast: 27
Language: 16
E Eco mode: 17
Equalizer: 20
Error messages: 47
F First ring: 26
H Handset
Deregistration: 32
Locator: 44
Name: 30
Registration: 32
Hold: 19
I Incoming call barring: 30
Intercom: 44
K Key finder: 26, 27
Key lock: 20

53

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Notes

54

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Notes

55

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IMPORTANT!
If your product is not working properly. . .

1 Reconnect AC adaptor to the base unit.


2 Check if telephone line cord is connected.
3 Use rechargeable Ni-MH batteries.
(Alkaline/Manganese/Ni-Cd batteries CANNOT be used.)
4 Read troubleshooting page in the Operating Instructions.

If you still have any problems, please call the Panasonic


DECT Helpline
0844 844 3899 (U.K.)
01289 8333 (Ireland)
or contact us through our website:
www.panasonic.co.uk

Buy online via our eShop: http://shop.panasonic.eu

Sales Department:

Panasonic House, Willoughby Road, Bracknell, Berkshire, RG12 8FP

1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan

© Panasonic System Networks Co., Ltd. 2012

*PNQX5782ZA*
*PNQX5782ZA*

PNQX5782ZA TT1212YK0 (E)

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