HUMAN RELATIONS

Studying Diversity in the Work Place

Race & Ethnicity

Work position

Gender

Individual differences
Age
 Race and ethnicity
The biggest challenge when it comes to race
and ethnicity is not how we look I believe, the
hardest challenge to overcome is language
barriers, and cultural differences I would say.
 Gender
Men and women are born and created
differently. Men are from Mars, women are
from Venus. Our gender put labels on us
before we have shown what we are capable
of. Women are soft, men are tougher. Women
cry, men dont. Even though our gender makes
us different from one another we still shouldnt
make assumptions on how a person is. Double-
blind dilemma explains how women can suffer
in leadership positions, never get credit for
doing just right. Damned if they do, damned
if the dont.
 Age
Baby boomers, generation X, millennials, we
are not only humans with different ages but
also humans with different skills. Age might
be a great factor when it comes to life
experience, but there are also plenty of
highly skilled people in this world who are
younger than me. Passion is a good factor
for learning, and passion has no age limit.
 Work position
Hierarchy sometimes change people,
for the better or worse, and not only the
ones having a higher position. People at
lower positions can also withdraw
themselves from the ones higher up the
ladder.
 Individual differences
We are all different, and everything
is in constant change. How we are
and acting today doesnt mean
that thats how we will be and act in
the future. The key is to learn to
accept and respect each other,
and our differences.
 Benefits of diversity

Multicultural organizations value and support diversity.

Age and gender diversity bring in different ways of thinking

and acting on a problem.

CQ creates a good ability to adapt and adjust to new

cultures.

Communication.
 Benefits of diversity #1
Multicultural organizations value and support diversity.

With a multi cultural environment

the company engage their workers
to respect and accept differences.

Having a lot of knowledge about

different cultures and languages
will help the company grow, and
obtain a reliable approach in the
countries where they operate.

Knowledge is power!
 Benefits of diversity #2
Age diversity bring in different ways of thinking and acting on a problem.

Younger people are often highly

creative, and a student, Leon
Bellan, at Vanderbilt university
came up with the idea of using
cotton candy to create blood
vessels.
 Benefits of diversity #3
Gender diversity bring in different ways of thinking and acting on a problem.

Men are from Mars, Women are from Venus.

This means that we not only communicate
differently, we also receive information
differently.
 Benefits of diversity #4
CQ creates a good ability to adapt and adjust to new cultures.

People who are willing to learn from cross-cultural

environments, and adjust easily to situations with
different people show flexibility and willingness to
learn and grow.
 Benefits of diversity #5
Communication.

Communication is important in most

relationships, it doesnt matter if it is
private affairs or business wise. To
communicate in a way so that the
receiver understand what I mean is vital.
In many cultures the written part can
differ a lot from the oral, also the silent
language can be a huge barrier to
overcome. Body language is another
way of communicating and may also
differ between countries and cultures.
 Company 1
Norwegian Air
We believe in affordable fares for all, as reflected in our vision, values, operational priorities and goals.
To realize this vision, we offer quality flights at a low fare based on operational excellence and helpful, friendly service.
Values and operational priorities
The way we conduct business at Norwegian is guided by our values and operational priorities.
Values
Directness
Relevance
Simplicity
Operational priorities
Safety
Service
Simplicity
Our goal
Norwegian aims to be the preferred airline in select markets and generate profitability and return to its shareholders.
To get there we will
Adhere to our values
Attract customers by offering competitive low fares and a quality travel experience
Maintain low operating costs, operational excellence and helpful, friendly service
Offer "Freedom to choose": a core low-cost product as well as a more comprehensive package for those who desire more
Offer high-frequency business destinations to primary airports and a wide range of destinations for leisure travellers
Maximize revenues through state-of-the-art passenger revenue management
Continue to develop high-quality and cost-efficient products and services
Use our brand and efficient distribution channels to increase ancillary revenue
Monitor and improve the cost base where possible
Develop a lean and flat organization where decision-making is simple and direct
Maintain an innovative "out-of-the-box" approach to the way we do business
To live and breathe as a positive and entrepreneurial organization where everyone can make a difference

https://www.norwegian.com/us/about/our-story/vision-and-values/
 Company 2
FAA Federal Aviation Administration
Diversity is integral to achieving FAA's mission of ensuring safe and efficient travel across our
nation and beyond. Our inclusive culture is defined by our values and we continuously seek
employees from all backgrounds with distinctive ideas, perspectives, insights and talents. As our
NextGen technology and systems continue to evolve to meet the aviation challenges of
tomorrow, so must our workforce.
Because diversity is so critical, FAA actively supports and engages in a variety of associations,
programs, coalitions and initiatives to support and accommodate employees from diverse
communities and backgrounds. Our people are our strength, and we take great care in investing
in and valuing them as such.
The mission of the FAA involves securing the skies of a diverse nation. It only makes sense that the
workforce responsible for that mission reflects the nation that it serves.

https://www.faa.gov/jobs/diversity_inclusion/
 Company 3
Jet Aviation

We are proud of our diverse workforce and how we embrace each others
differences. Our close to 4,500 employees around the world speak over 50 different
languages combined. With a full understanding of each other's cultural
background, we bring together a benefit of superior services for our elite clientele.
Jet Aviation provides diversity immersion training to provide employees with the
communication tools to make this multi-cultural experience better every day.

Our management teams partner around the world to provide our employees
career opportunities, development and cultural experiences that go beyond any
other work experience. We provide travel opportunities for some employees to
have that experience abroad and explore new possibilities that transcend their own
goals.
Total rewards is a topic that companies have discussed for years. Employee
satisfaction is a never-ending seeking of the right formula to attract and retain the
best and the brightest.

http://www.jetaviation.com/jobs-and-careers/diversity
 Resources
Schermerhorn Jr, John R. Bachrach, Daniel G. (2016) Exploring Management,
BRV 5th Edition

https://www.norwegian.com/us/about/our-story/vision-and-values/

https://www.faa.gov/jobs/diversity_inclusion/

http://www.jetaviation.com/jobs-and-careers/diversity