Transforming Knowledge

Management and Collaboration

in the Intelligence Community
Social, semantic technologies
will change the game

The statement knowledge is power has never been more relevant. Knowledge is what powers the mission.
Its what helps analysts do their jobs. And its the lifeblood of the intelligence community.
However, todays intelligence agencies face high turnover, and losing people means losing knowledge. It
is often a lengthy process to fill these empty pockets. But even for those agencies not plagued by staffing
shortages, there are issues of collaboration. Knowledge often sits in disparate silos or is buried in unique
documents. These disconnects make it nearly impossible to locate information, identify a topics expert or discover
synergies. With the help of social, semantic technologies, intelligence agencies can connect people to people
and people to contentto unleash the full power of knowledge.

Identifying the knowledge gaps
and opportunities
Social semantic technologies are fueling a
new era of collaboration. For many years,
agencies have implemented enterprise-
wide systems to tap into, extract and
package employee intelligence. Yet many
of these efforts have failed to meet
expectations. Why?
Quite simply, knowledge management
cannot keep pace with the speed at
which the unprecedented volume of
todays information flows. This makes
it challenging for organizations to
effectively and rapidly provide new and
existing employees with the institutional
or historical knowledge to contribute to
the organizations mission effectively.
Traditional knowledge management tools
isolate information on islands with no
connections. Today, social collaboration
tools make new connections possible.
By investing in the next generation of
knowledge management and going a
step beyond connecting people to people,
agencies can connect people to knowledge
and knowledge to knowledge, allowing
agencies to collaborate more effectively.
The journey begins by liberating knowledge.
Initial steps to get there include:
Creating a knowledge hubBy gathering,
organizing, and connecting tacit and
disparate knowledge in a central and
synchronized architecture, information-
sharing is not only possible, but encouraged.
Cataloguing more strategicallyBy
organizing knowledge around topics, it is
no longer captured inside of documents,
making it easier to locate and share
specific and targeted information.
Encouraging teamworkWhen knowledge
workers are free to contribute to content,
all can benefit from the more robust
knowledge stores.
While these steps are important to
connecting knowledge, challenges
remain to truly unlocking information.
Even with the growing popularity of
social networking technologies or
enterprise wikis, organizations continue
to struggle with motivating employees
to fully embrace and adopt such efforts.
Specifically:
As knowledge must be manually
gathered and entered, it is
cumbersome and difficult to get
knowledge into traditional knowledge
stores, databases or other enterprises.
After content articles or pages are
populated, users must manually
connect and create links between
such content and categorize it
appropriately to help ensure they can
easily navigate between knowledge
topics.
Using a traditional knowledge
management system or modern
enterprise is usually seen as above
 and beyondor least as lower priority
thanthe normal responsibilities
of an agency employee, requiring
contribution of their tacit knowledge
outside their regular duties.
It is difficult to get information out
of many knowledge management
systems including traditional
wikisas the content is almost
entirely unstructured, limited to
keyword searches and does not have
robust collaboration tools to truly
connect people to people across the
organization.
A catch 22 keeps adoption typically
low for knowledge management
toolsusers need to contribute
content for it to be useful, but those
who see an empty knowledge base
will likely never return.
Applications built on social, semantic
technologies can help agencies overcome
these challenges and tap a deeper level
of intelligence.
Better tools, better intel
Today it requires a significant amount
of labor to manually maintain proper
linkage to and from associated topics.
Although the Wikipedia phenomenon
has illustrated the productivity power
of seamlessly navigating from topic to
topic, information extraction and natural
language processing systems are not
mature enough today to automate the
manual process of maintaining a wiki.
Agencies need to break through the clutter
and get to relevant information. To help
them achieve this, Accenture created a
social semantic knowledge platform to
connect people to content, connect people
to people and facilitate useful content
creation. This innovation combines four
key features:
1. WikiEnhances topic-centric
knowledge management and
collaborative content creation.
2. SocialIncludes rich user profiles,
discussion forums, personal spaces,
activity feeds and status updates.
3. SemanticIncludes faceted search
tools, visual navigation, temporal
analysis and a rules-based inference
engine.
4. Text miningIncludes document We have entered into a new generation
ingestion, automatic link identification, of collaboration and knowledge sharing.
automatic page categorization, all The explosion and adoption of the social
crowd-sourced for maintenance web around the world has proven that
efficiency and improved accuracy. businesses and governments are harnessing
the power of social collaboration. This wave
Crowd-sourced text mining allows presents ripe opportunities to use social
any user to teach the system to create and semantic technologies to foster a new
automatic and accurate linkages and generation of knowledge management in
categories of knowledge content. This type the intelligence community.
of automation can be game-changing
for analysts who manually ferret through For more information on using social,
intel reports, link node analysis charts and semantic platforms to achieve high
search engines. performance in the intelligence
community, please contact:
Within Accentures offering, two
Christopher S. Zinner
powerful elements combine to enhance
christopher.s.zinner@accenturefederal.com
collaboration. A reference library allows
+1 415 225 8104
users to share knowledge so analysts can
get up to speed on new topics quickly Eric Warden
and contribute back to the institutional charles.e.warden@accenturefederal.com
memory of the organization. +1 517 733 5954
In addition to providing users a place
About Accenture
to share knowledge, this innovative
Accenture is a global management
knowledge platform provides structured
consulting, technology services and
spaces where analysts go to do the work,
outsourcing company, with more
executing the organizations systematic
than 246,000 people serving clients in
processes and operations by collaboratively
more than 120 countries. Combining
creating standard deliverables. No longer
unparalleled experience, comprehensive
is knowledge contribution a separate duty
capabilities across all industries and
from executing mission processes. With
business functions, and extensive research
process-centric collaboration and knowledge
on the worlds most successful companies,
management, they are one and the same.
Accenture collaborates with clients to help
them become high-performance businesses
Real-world relevance and governments. The company generated
Humans will always do the analysis, but net revenues of US$25.5 billion for the
collaboration tools facilitate critical fiscal year ended Aug. 31, 2011. Its home
connections. Rather than combing through page is www.accenture.com.
hundredsor thousandsof pages looking
for information on a suspected terrorist,
analysts can leverage the power of semantic
technologies to create connections between
the suspected individual and documents
in which they may be mentioned. Analysts
may even draw inferred relationships
suspects have with other individuals,
organizations or locations.
Analysts can also make the rules. By
applying rules, these interconnections are
firing in the background during a search.
The rules will show inferred relationships
and interconnections. This accelerates the
search, allowing analysts to spend more
time doing the actual analysis, rather than
spending up to 90 percent of their time
hunting for relevant information.
Copyright 2012 Accenture
All rights reserved.