Strategic

IT Sourcing is
being challenged

Superior business performance will be driven

by the adoption of these key 7 trends into
sourcing strategies:

Trends in Infrastructure Services

Service Automation:
Outsourcing service desks based on event
pattern recognition will drive providers to
offer higher quality at lower cost.

11

Digital Workplace Services:

Highly engaged providers must be driven to
deliver automated, work-place centric tools
which allow for continous innovation.

IaaS:
Cloud IaaS increases the potential of
IT services to support business agility,
reduce costs and drive transformation.

Trends in Application Services

Extensible Software as a Service (eSaaS):

Contracting for business value outcomes,
in combination with simplification and
business agility.

Postmodern ERP:
Diversity of delivery options, embedded analytics,
mobile working and enhanced user experiences
are key to sourcing for services that will directly
meet business tranformation needs.

Cognitive Computing:
Sourcing leaders should require providers
to embed virtual assistants and cognitive
computing delivery tools as part of their
outsourcing services as a rule.

Changing Application Life

Cycle Dynamics:
Working with smaller providers will
become common requiring agility,
visbility and speed of practice.

7
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