Murray Conrad

San Bernardino, CA 92407

Murray.conrad@hotmail.com
951-202-5400

Professional Profile
Highly proficient IT Support Specialist with over 10 years of experience:
Providing technical support to users for PC systems hardware, software, products and services.
Performing upgrades, deployments, diagnosis and resolutions to technical problems.
Installation, maintenance and Tier-1support of LAN/WAN Cisco switches and routers.
Troubleshooting performance issues.

Technical Skills
MS Windows OS - MS Office 2003 to 2010,Office 365 - Active Directory - Internet Explorer - Lotus Notes
8.5.3 - Oracle client support
Citrix HP Service Manager Java Vendor Portal Applications Workshare RSA VPN Software
Checkpoint CAT5e/6 Cisco IOS Network Trouble Shooting
Grid Management System SAS Adobe Acrobat NERC CIP application support

Professional Experience

Desktop Technical Specialist 4

Southern California Edison-Rosemead, CA
2006 2015
Provided proactive enhanced quality customer service to clients of Power Supply Organizational Unit
computer systems, Law Department, Regulatory, Executive Support and Investor Relations as needed.
Provided all early morning technical services to Power and Gas energy tradefloor operations.
Opened/closed work orders within service level agreement.
Provided Status Updates to Clients and Management.
Granted user access to network resources using Directory Services and Group Policies.
Assessed service requests and provided resources required for issuance of a resolution to hardware and
software break fix.
Established procedures for the installation, configuration and deployment of all products within area of
responsibility.
Worked with team of specialist to provide after hour and weekend on-call support.
NERC CIP access to critical cyber assets.
Configuration and support for BYOD devices, iOS and Android.
Supervised small teams for desktop applications or OS updates as needed.

Technician II
Los Angeles Times-Los Angeles, CA
1997 2006
Provided PC/MAC hardware, software support for users throughout the organization including field offices.
Tier-1 LAN/WAN support on Cisco switches and routers.
Interacting with Telecom vendors to resolve service outages for T1 and frame relay data circuits.
Responsible for installation and testing of CAT5e/CAT6 cables in Data Center.
Documented and maintained all logs, records, and reports for service tracking and provided documentation to
network Engineers.
Installed, configured, and troubleshot, various computing equipment types and platforms.
Updated knowledge base as needed for configuration and troubleshooting changes.
Adjusted normal working schedules to perform duties when required.
Maintained and supported HP network printers.
Lead small team of technicians for department moves through out the enterprise.
Supported field offices as needed.
Mikes Environmental Repair
Lake Havasu Az
Mike Slettebo (928) 230-6037
July 2016 September 2016
Troubleshoot and repair router connectivity
Upgrade Pcs reinstall licensed software perform data transfer
Integrate data communications between 3 water treatment plants
Install CAT5e cabling at 2 plants

Steve Yuhas
San Bernardino, Ca
(909) 519-5171
September 2016 November 2016
Installed Lorex 8 camera Security system
Installed FLIR Secure app on iPad, iPhone
Installed new HP wireless printer provided training for wireless printing for all MAC devices
iMAC system cleanup, email and iCloud configuration

Education and Certifications

Computer Networking-PC Support

Coastline Community College -West Minister, CA
Cisco CCNA-Comp TIA A+ certification
California State Polytechnic University Pomona-Pomona, CA
Internet security-Windows XP
University of California Riverside-Riverside, CA
Microsoft Active Directory- Windows 7
New Horizons-San Bernardino, CA
NERC CIP trained for unescorted access to critical cyber assets