Todd H.

Harrison, SPHR / CDR / CIR / CSSR

1235 Hunt Club Lane Media, PA19063 484-326-9914
toddharrison101@comcast.net

Summary
A charismatic leader with 14 years of experience whose talents include talent
acquisition, social networking / Web 2.0, search engine optimization (SEO),
employee relations, organizational development (OD), talent management,
executive coaching, affirmative action / EEO strategies, benefits, marketing, HR
service center, functional HRIS support, and performance management.

Professional Experience
IKON Office Solutions, a Ricoh company, Malvern, PA (2000 – present)
A leading provider of innovative document management systems and services with
$22 billion in annual revenues and over 20,000 employees

National Director of Recruiting, reporting to VP of HR (2008 – present)

Responsible for developing nationwide recruitment strategies that are aligned with
business objectives. Manage a $2.8 million budget to create a world-class
employment brand, execute upon staffing objectives and deliver top talent.
• Led a team of 27 recruiters that hired 3,016 applicants in 2009
• Created metrics and service agreements resulting in a 90% customer
satisfaction rating
• Negotiated $168K savings for 2009 contract year without reducing services
• Developed an agency process resulting in $360K annual savings
• Evaluating RPO models and alternative recruiting service options
• Developing college recruiting program focused on schools with sales business
programs
• Created an offer declined survey with a goal to increase the offer acceptance
rate

Senior Manager of Recruitment Strategy, reporting to VP of HR (2006 – 2008)

Managed employment brand and marketing strategy with a focus to the negotiation
and management of vendor contract relationships (Monster, AIRS, Dice, etc.).
Introduced a culture of passive recruiting using traditional cold calling techniques in
combination with progressive sourcing tools. Promoted to Director of Recruiting
with expanded responsibility of the recruiting organization after November 2008
merger with Ricoh.
• Led a 90-day applicant tracking system implementation on-time and under
budget resulting in expanded service coverage, 76% increased applicant
flow, 21.4% increase in recruiter productivity and saving over $492,000 in
annual wage expense
• Developed vendor ROI scorecard with thresholds for eliminating ineffective
programs
• Implemented online content management recruiting resource center with
print-on-demand marketing collateral materials
• Created recruiter skill training and development program
• Developed employee referral program increasing referrals from 15% to 27%
• Project manager for creating 12 employee success stories hosted on career
web site
HR Manager, Shared Services, reporting to HR Systems Director (2005 – 2006)
Developed and implemented policies, processes, programs and SLA metrics for HR
Service Center. Managed a team of two employees and provided functional HR
Systems support to 3,000 managers.
• Co-managed a team that transformed 23,000 paper files (2.3 million
documents) into digital files saving approximately $1 million
• Wrote and maintained functional HR Systems user manuals (Oracle, ATS, File
Imaging) and developed instructor led and web training programs
• Developed content for web deployed new hire training program

HR Project Manager, reporting to VP of HR (2004 – 2005)

Responsibility for the planning, execution, and closing of any project, typically
relating to Human Resources.
• Created a new recruiting structure resulting in expense reductions of 36
employees
• Researched, designed and implemented HR records management / file
retention policy
• Defined key controls and managed Sarbanes Oxley (SOX) HR auditing
program

HR Manager, Support Services, reporting to Regional HR Director (2003 – 2004)

Managed a team of 15 employees responsible for maintaining the Oracle HRIS for a
7,500 employee population.
• Created diversity / EEO metric reporting for underutilized employee
populations
• Managed major projects for all Region HR initiatives (merit, bonus, diversity)

HR Generalist/HR Senior Generalist, reporting to HR Manager (2000 –

2003)
Managed employee relations for 1000+ employee population, trained district
managers in employment law and employee relations, wrote affirmative action
plans and maintained OSHA reports, lead performance management programs,
managed FMLA/STD leaves.
• Supervised reduction in force of 2 divisions and over 120 employees
• Passed OFCCP on-site affirmative action plan audit covering 2 year history

Nordstrom, Arlington, VA (1996 – 2000)

Nordstrom, Inc. (NYSE: JWN) is one of the nation's leading fashion specialty
retailers.

Human Resources Manager, reporting to Regional HR Manager (1999 – 2000)

Managed employee relations for store of 700+ employees, directed an office of
three HR professionals with a strong focus on recruiting, training, employee
relations, and payroll.

Human Resources Department Lead, reporting to HR Manager (1998 – 1999)

Managed office of two employees responsible for employee relations for store of
700+ employees

Human Resources Assistant, reporting to HR Manager (1996 – 1998)

Front line contact for employee relations and support for a store of over 400
employees
 Community / Public Speaking
• Speaker at the May 2007 GVFHRA seminar on the “Trends In Recruiting Top
Talent”
• Panel speaker for May 2008 GetWorks non-profit organization
• VP of Public Relations for Toastmasters – 2008 Delaware County, PA
• Raised over $164,000 as the co-sponsor for 2008 United Way campaign
• SEPA United Way Chair for the 2009 campaign

Awards/Recognition
• Outstanding Contribution Dec.
2007
• HR Innovation Award for FY07
• Recruiting Lifesavers Oct. 2007
• Premiere HR Contributor Q2
FY07
• HR Employee of the Year 2005
• Premiere HR Contributor Q1
FY05
• HR Generalist of the Year 2003
• HR Business Partner of Year
2002

Education
• Senior Professional Human Resources Certification (SPHR) 2009
• Villanova Certificate in Professional Human Resource Management – 2009
• United Way Young Leadership Board of Director Training - 2009
• Professional Human Resource Certification (PHR) Spring 2002 - 2008
• Certified Social Sourcing Recruiter (CSSR) – AIRS Academy 2009
• Certified Internet Recruiter (CIR) – AIRS Academy 2008
• Certified Diversity Recruiter (CDR) – AIRS Academy 2010
• Six Sigma Green Belt Certification
• University of Central Florida, Orlando, FL - B.S., General Management GPA
3.80

Systems and Software Experience

Experienced in Resumix and First Advantage HMS Applicant Tracking Systems
(ATS), Microsoft Office, Visio, Oracle HRIS, Oracle Noetix Discoverer, Kofax Ascent
Capture