Kathryn G.

Medvetz
13901 York Boulevard, Garfield Heights, Ohio 44125
(216) 215-0344
katiemedvetz@gmail.com

Dear Sir or Madam:

In the interest of applying for a position with your company, I have enclosed a resume for your review,
which will furnish you with information relative to my background. I believe that I have acquired the
appropriate experience and training to be a beneficial member of your staff. In addition, I possess strong
communication skills and work well on my own as well as in team oriented settings.

Among the credentials listed on my attached resume, please note the following:

Over 10 years in the Banking/Mortgage/Real Estate Industry

Organized and prioritize workloads for efficient workflow.
Extensive knowledge of escrow
Strong background in employee training
Mentor in US Bank mentorship program
Fraud/Risk Detection
Senior representative on the assist queue

Further, I believe I am articulate and a self-motivated individual who can readily adapt to any type of
challenge. Please evaluate my strengths and give consideration toward my candidacy for a position with
your organization. I am available at your convenience and look forward to meeting with you personally
to discuss opportunities that fit my qualifications and credentials.

Thank you for your time and consideration. I look forward to hearing from you.

Sincerely yours,

Kathryn G Medvetz

Enclosure: resume
 KATHRYN G MEDVETZ
13901 York Blvd.
Garfield Heights, OH 44125
katiemedvetz@gmail.com

(216) 215-0344

SUMMARY OF QUALIFICATIONS

Mortgage professional with strong background in various aspects of consumer real estate lending.
Strengths include handling automatic underwriting findings, clearing conditions and high volume
processing with minimal deficiencies. Expertise in working with financial institutions, underwriters, title
companies, insurance agents and private mortgage insurance. Working knowledge of state and federal
compliance, privacy acts and laws. Excellent communication skills developed through relationship
building with colleagues, customers, and service providers. Areas of expertise include:

Employee Training Customer Service

Fraud Detection Insurances
Escrow Time Management
Loan Processing Audits
AUS DU/LP

PROFESSIONAL EXPERIENCE

US BANK HOME MORTGAGE, CLEVELAND, OH 06/02/2014-CURRENT

Customer Service Representative
Handle customer inquiries, complaints, billings questions and payment extension/service requests
pertaining to all mortgage accounts.
Extensive knowledge of escrow
Ability to manage multiple accounts and deadlines simultaneously while providing excellent
customer service
Senior representative responsible for helping other representatives on the assist queue
Chosen to be part of the Mentorship program responsible for training new hires

FIRST AMERICAN TITLE INSURANCE COMPANY, LAS VEGAS, NV 11/2013 03/2014

Escrow Assistant
Provide support to Escrow department by assisting with customer service and administrative duties
related to escrow closings.
Open orders and inputs closing statements from a worksheet prepared by escrow officer.
Communicates requirements and other information to clients including the reviewing and clearing
of exceptions on commitment.
Order demands and verify judgments and liens as they pertain to client.
Interprets earnest money agreements as they relate to closing and prepare documents required for
transactions.

WELLS FARGO, LAS VEGAS, NV 02/2013 08/2013

Mortgage Loan Acquisition Analyst
Reviewed and analyze documentation provided by customers, third party vendors and/or sales partners to
verify compliance with all regulator, investor, and company policies and procedures.
 Interpreting policies while analyzing credit and collateral documentation.
Exceeding daily production expectations, carrying an average of 108 percent.
Top producing analyst in the month of July.
Audited all documentation and identified fraud saving company a potential loss.
Quality average over 99 percent accuracy.

JPMORGAN CHASE BANK N.A., Independence, OH 2003 2009

Mortgage Loan Coordinator (07/05-06/09)
Reviewed files for fraud, state and federal compliance issues prior to underwriting. Data Entry of
information. Ran application through automatic underwriting systems. Cleared underwriting conditions to
include income, assets, and credit.
Highest volume processor with an average of 15-20 each day.
Researched and identified best program for borrowers which created good will and better
program for all parties.
Selected by management to guide peers based on high level of expertise which dramatically
improved productivity.
Accelerated the contract deadline timeframes on real estate purchases which assisted with all
parties.
Volunteered to support other team members by managing workflow.
Reputation for cleaning out pipelines (all loans in transition).
Selected by management to train new hires based on quality of work and positive attitude
including adapting to change.
Received All Star Award (the highest recognized company award) based on excellent feedback
from management, coworkers and external contacts.

Pre-Processing Audit / Loan Tracking (01/05- 07/05)

Maintained tracking on incoming loans, arranged files in an organized manner, and ensured all
documentation needed for processing was enclosed. Managed and ensured that files were completed in a
timely fashion by getting corrected documents. Distributed files to processing center based on availability
for efficient work flow. .
Implemented a file organization to have constancy throughout all departments , increasing
productivity
Promoted quickly to processing based on ability to be efficient and maintain high level of detail.

Post Closing- Shipping (12/03-03/05)

Preformed final review of all loans prior to shipment for audit purposes. Responsible for shipment and
tracking of important documents including Notes and final recorded Mortgages. Arranged the file in an
organized manner, and ensured all documents needed for home office was enclosed.
Developed an understanding of importance of loans being processed, underwritten and closed
correctly
Improved efficiency of funded not shipped report to above 95%

Wire Analyst (03/03-12/03)

Oversee all financial transactions of purchases and refinances of loans. Responsibility included printing
checks, performing wires, and transmission and reconciliation of funds.
References available upon request