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SOFTWARE LICENSE
The software described in this document is furnished under the terms of Elitecores software license agreement. Please read
these terms and conditions carefully before using the software. By using this software, you agree to be bound by the terms
and conditions of this license. If you do not agree with the terms of this license, promptly return the unused software and
manual (with proof of payment) to the place of purchase for a full refund
LIMITED WARRANTY
Software: Elitecore warrants for a period of ninety (90) days from the date of shipment from Elitecore: (1) the media on
which the Software is furnished will be free of defects in materials and workmanship under normal use; and (2) the Software
substantially conforms to its published specifications Except for the foregoing, the software is provided AS IS. This limited
warranty extends only to the customer as the original licenses. Customers exclusive remedy and the entire liability of
Elitecore and its suppliers under this warranty will be, at Elitecore or its service centers option, repair, replacement, or
refund of the software if reported (or, upon, request, returned) to the party supplying the software to the customer. In no
event does Elitecore warrant that the Software is error free, or that the customer will be able to operate the software without
problems or interruptions.
DISCLAIMER OF WARRANTY
Except as specified in this warranty, all expressed or implied conditions, representations, and warranties including, without
limitation, any implied warranty or merchantability, fitness for a particular purpose, non-infringement or arising from a
course of dealing, usage, or trade practice, and hereby excluded to the extent allowed by applicable law.
In no event will Elitecore or its supplier be liable for any lost revenue, profit, or data, or for special, indirect, consequential,
incidental, or punitive damages however caused and regardless of the theory of liability arising out of the use of or inability
to use the product even if Elitecore or its suppliers have been advised of the possibility of such damages. In a event shall
Elitecores or its suppliers liability to the customer, whether in contract, tort (including negligence) or otherwise, exceed the
price paid by the customer. The foregoing limitations shall apply even if the above stated warranty fails of its essential
purpose. In no event shall Elitecore or its supplier be liable for any indirect, special, consequential, or incidental damages,
including, without limitation, lost profits or loss or damage to data arising out of the use or inability to use this manual, even
if Elitecore or its suppliers have been advised of the possibility of such damages.
RESTRICTED RIGHTS
Copyright 2000 Elitecore Technologies Ltd. All rights reserved. 24online-Internet on Cable, 24online-Internet on Cable logo
are trademark of Elitecore Technologies Ltd. Information supplies by Elitecore Technologies Ltd. Is believed to be accurate
and reliable at the time of printing, but Elitecore Technologies assumes no responsibility for any errors that may appear in
this documents. Elitecore Technologies reserves the right, without notice, to make changes in product design or
specifications. Information is subject to change without notice
Corporate Headquarters
Elitecore Technologies Ltd.
904 Silicon Tower,
Off. C.G.Road,
Ahmedabad 380015, INDIA
Tele: 079-26405600
Fax: 079-26462200
24online website: http://www.24onlinebilling.com
Company website: http://www.elitecore.com
Guide Sets
Guide Describes
Installation & Registration Guide Installation & registration of 24online
User Guide
Detailed statistics Reports Detailed reports
Console Guide Console Management
PPPoE Server Configuration Guide Integration of PPPoE Server with 24online
Analytical tool Guide Using the Analytical tool for diagnosing
and troubleshooting common problems
Technical Support
You may direct all questions, comments, or requests concerning the software you purchased, your
registration status, or similar issues to Customer care/service department at the following address:
Corporate Office
eLitecore Technologies Ltd.
904, Silicon Tower
Off C.G. Road
Ahmedabad 380015
Gujarat, India.
Phone: +91-79-26405600
Fax: +91-79-26462200
Web site: www.elitecore.com
Report
shaded font
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Introduction
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Name of a Lowercase Enter policy name, replace policy name with the specific name of a
particular italic type policy
parameter or
field or Or
command
button text Click Name to select where Name denotes command button text
which is to be clicked
Cross Hyperlink in Refer to Customizing Subscribers database, clicking on the link
references different will open that particular topic
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Notes & Bold
points to typeface Note
remember between the
black borders
Prerequisites Bold Prerequisite
typefaces
Prerequisite details
between the
black borders Prerequisite details
Contents
Introduction to 24online...................................................................................................11
How 24online works server and client..........................................................................11
Planning and Understanding Business ................................................................................. 12
Business Scenario ................................................................................................................12
Options for Internet connection .......................................................................................12
Possible locations for Internet distribution ......................................................................12
Benefits of starting Internet connection distribution project ...........................................12
Competition faced............................................................................................................12
Business objective............................................................................................................13
Planning Business ................................................................................................................14
Policies.............................................................................................................................14
Surfing time policy ......................................................................................................15
Access time policy .......................................................................................................15
Bandwidth policy .........................................................................................................15
Packages...........................................................................................................................15
Users ................................................................................................................................16
Pools.................................................................................................................................16
24online Basics..................................................................................................................... 18
Administration Consoles..................................................................................................18
Accessing 24online Web Administration Console ..........................................................18
Log on and Log off Procedure .........................................................................................19
Authorization and Access control....................................................................................21
Setting Subscriber Base ....................................................................................................... 23
Surfing Quota policy........................................................................................................24
Creating Surfing Quota policy .....................................................................................24
Access Time policy..........................................................................................................26
Creating Access Time policy .......................................................................................26
Bandwidth policy .............................................................................................................29
Pool based bandwidth policy .......................................................................................29
User based bandwidth policy .......................................................................................30
IP Address based bandwidth policy.............................................................................34
Scheduling Policies..........................................................................................................37
Creating Schedule ........................................................................................................37
Assigning Schedule to Bandwidth policy ........................................................................39
Pool ..................................................................................................................................42
Creating Pool ...............................................................................................................42
Package ............................................................................................................................44
Creating package..........................................................................................................44
Defining Renewal rules................................................................................................46
Deleting Package Renewal rule ...................................................................................48
Users ................................................................................................................................49
Registering Users .........................................................................................................49
Restrict Administration Console access...........................................................................53
User Type.........................................................................................................................55
Creating User Type ......................................................................................................55
Deleting User Type ......................................................................................................56
Setting Advanced Features................................................................................................... 57
Firewall rules ...................................................................................................................57
Defining Firewall rules ................................................................................................57
Changing Firewall Rule order......................................................................................60
Deleting Firewall Rule.................................................................................................61
Cache................................................................................................................................62
Configuring Cache .......................................................................................................62
Defining External Cache..............................................................................................65
Defining WCCP router ....................................................................................................68
Defining Cache Routing policy ...................................................................................70
Removing Cache Routing policy .................................................................................71
Backup and Restore .........................................................................................................72
Backup .........................................................................................................................72
Setting Backup schedule ..............................................................................................72
Backup Data.................................................................................................................74
Restoring Data .............................................................................................................75
Purge ............................................................................................................................75
Client Services .................................................................................................................78
Setting Customized Messages......................................................................................78
Setting Client Preferences................................................................................................82
Setting Customized Images..............................................................................................84
Setting Mailing Schedule of Proactive reports ................................................................85
Schedule Mailing frequency of Remaining Usage report............................................85
Schedule Mailing frequency of Admin Activities Log report .....................................86
Resetting Console Password ............................................................................................88
Managing and Monitoring Subscriber base .......................................................................... 89
Monitoring Bandwidth Usage..............................................................................................89
Managing Policies................................................................................................................93
Managing Surfing Quota policy.......................................................................................93
Updating Surfing Quota policy....................................................................................93
Deleting Surfing Quota policy .....................................................................................95
Managing Access time policy..........................................................................................96
Updating Access time policy .......................................................................................96
Adding Access Time Entry to Policy...........................................................................97
Deleting Access Time Entry from Policy ....................................................................98
Deleting Access Time policy .......................................................................................99
Managing Bandwidth policy..........................................................................................100
Updating Bandwidth policy .......................................................................................100
Updating Pool based Bandwidth policy.....................................................................100
Updating User based Bandwidth policy ....................................................................101
Updating IP Address based Bandwidth policy ..........................................................103
Adding Schedule to User/IP Address based Bandwidth policy.................................105
Removing Schedule to User/IP Address based Bandwidth policy ............................107
Adding IP Address to IP Address based Bandwidth policy ......................................108
Removing IP Address from IP Address based Bandwidth policy .............................109
Deleting Bandwidth policy ........................................................................................110
Managing Schedule........................................................................................................112
Updating Schedule .....................................................................................................112
Adding Schedule Entry details...................................................................................113
Removing Schedule Entry details..............................................................................114
Deleting Schedule ......................................................................................................115
Managing Pool ...................................................................................................................116
Search Node ...............................................................................................................116
Updating Pool ............................................................................................................116
Deleting Pool .............................................................................................................119
Managing Package .............................................................................................................121
Updating Package ......................................................................................................121
Deleting Package .......................................................................................................123
Managing User...................................................................................................................125
Searching User ...........................................................................................................125
Live Users ..................................................................................................................126
Updating User ............................................................................................................127
Deleting User .............................................................................................................137
User My Account...............................................................................................................138
Managing Administration Console Access........................................................................143
Changing Visibility rights..........................................................................................143
Changing Modules & Sub modules default right ......................................................144
Managing Services.............................................................................................................146
Managing Network ............................................................................................................148
Viewing Interface configuration ................................................................................148
Updating DNS configuration .....................................................................................149
Product Licensing and Updates .......................................................................................... 151
Product Version Information .....................................................................................151
Module License..........................................................................................................151
Upgrade 24online.......................................................................................................153
Steps to Upgrade to new version ...............................................................................153
Company Information................................................................................................154
Download Client ........................................................................................................156
Download Documentation .........................................................................................156
24online User Guide
Objective of the guide is to provide help users understand and use the software efficiently. New users
may go through the document in the sequential manner in order to gain a thorough understanding of
software. Experienced users or users looking for help on specific functionality may skip section as
need be.
Guide is for the users who want to manage their customer base with 24online. To work with 24online,
one requires basic knowledge of Networking, TCP/IP and operating knowledge of Windows Operating
System.
Guide Organization
This Guide provides information regarding the administration, maintenance, and customization of
24online.
For help on a specific menu or screen function use Menu wise Screen and Table Index
Pool
User
Schedule
Introduction to 24online
24online is the complete billing and bandwidth management solution that helps broadband, dialup, wifi
service providers, hotels, hotspots and cafes to provide time and usage based Internet access and
manage subscribers and franchisees. It helps to organize and manage Internet distribution and user
database.
24online can be integrated with the Billing solutions for ISP and allows customizing the authentication
and accounting outside the core product.
The network connecting Server with clients is termed as the Internal network. Various options are
available for connection but the common practice is to connect with Ethernet card and hub or switch.
24online Server is, connected to the Internet via the Internet Service Provider (ISP) to provide Internet
related services to clients. The network connecting Server with ISP is termed as External network.
Various options are available for connection but the common practice is to connect with Router and
hub or switch.
Every machine has a unique identifying number called an IP address. Computers use Internet
Protocol (IP) to communicate with each other over the network. Server authenticates the IP address.
If the IP address is valid and user is authorized user then user will be allowed to access the Internet.
Hence, Server acts as a gateway between the two and all the traffic will pass through 24online server.
SECTION
Planning and
Understanding Business 1
This section describes
Preliminary information about the business
Guidelines for planning & managing critical areas of business
Explanation on various policies
Business Scenario
Options for Internet connection
Traditional Modem Dial Up connection through telephone line
ISDN (Integrated Services Digital Network)
DSL (Digital Subscriber line)
Cable
Broadband
Wireless Enhanced Access
In general, business applications can be differentiated from residential applications by: (1) providing
productivity enhancements as opposed to the entertainment focus of residential applications, (3)
requiring high bandwidth.
Business applications that can best be supported: Real-time broadband applications, Commerce-
related applications and Collaborative application, which allows multiple users in different locations of
the office to share the information concurrently.
Other applications that can be supported are college campus, telemedicine, real estate, work-at-
home/telecommuting, and retail and government departments.
Competition faced
Because business applications provide productivity enhancements, there are specific sets of
requirements like:
Reliability
Business applications demand highly reliable networks. To successfully enter the local market and
capture market share, service providers must deliver highly reliable access service.
Security
Business applications have privacy and competitive implications, thus requiring secured access. This
implies authorized users must be authenticated before accessing the network and a firewall has to be
integrated.
Bandwidth
Certain business applications demand huge bandwidth usage. Providing adequate and consistent
bandwidth to customers is one of the key factors in improving the quality of service, gaining customer
satisfaction, and as a result increasing business.
Business objective
Secured and fast Access
Optimize Network performance
Subscriber satisfaction
Generate more revenue without compromising on requirement
Planning Business
Requirement analysis is the first phase in business planning. It involves understanding customers
requirements and result is the answers to all probable questions of the customers.
Different customers will have different requirements but some of the common requirements are
Speed
Cost
Bandwidth
Network security
Support services
Business is all about selling a product or service that satisfies most of the needs of most of the
customers. Success of business lies in how far the customer requirements are satisfied and how
convincing your answers are to above queries. Efficient distribution and management of limited
resources will result into:
customer satisfaction
expanded customer base
increased revenues
Bandwidth is the amount of data that can pass through the network at a given time. Due to steady
increase in number of customers using Bandwidth, which is a limited resource, service providers face
bandwidth shortage and congestion problems. To avoid the above scenario proactive strategy has to
be implemented.
Policies
Policy is the strategy that specifies the Internet access duration and bandwidth usage for a User -
subscriber. In other words, policy controls the Internet access of the subscriber.
Consider all types of prospective users and their typical requirements, before deciding on a policy.
Primary objective is to define a policy, which includes all the necessary parameters that satisfies most
of the subscriber needs.
Surfing time policy defines the duration of surfing time and the period of subscription. The surfing time
duration is the allowed time in hours for the User to access Internet. The period of subscription is the
time period till the User is allowed access.
Access time policy defines timings or schedule for access and pricing factor for different time bands. It
also allows specifying time band based discounts.
Bandwidth policy
Use Bandwidth policy to allocate and restrict the bandwidth usage of the user.
Bandwidth policy defines Guaranteed Bandwidth and Burstable Bandwidth. Guaranteed bandwidth is
the minimum guaranteed bandwidth and burstable bandwidth is the maximum bandwidth that a user
can use, if available. You can allocate bandwidth for a group of users, a single user, and for IP
Address(s).
Packages
Package is an integration of Surfing quota policy, Access time policy, and Bandwidth policy with a rate
scheme. Different packages can be created by combining the policies as per the subscriber
requirement. Subscriber is charged based on the price defined in the package.
Different packages are to be created for Leased Line user and the simple user as Access time policy
is not applicable to Leased Line User.
For Renewal only and Registration/Renewal package, package renewal rules are to be defined.
Users
As various methods are used by users for Internet connectivity, each user needs to be identified and
managed in a different way.
Currently, 24online identifies user as
Leased Line User A customer who uses leased line connection for Internet connectivity and
does not require 24online Client to log on is a Leased Line User.
User Subscriber - A customer who uses any other connection method other than Leased
Line and required 24online Client to log on is a User Subscriber.
For authorization and access users are grouped into seven types:
1. Administrator
2. Manager
3. Operator
4. Zone Manager (Only if Zone Management module is registered)
5. Zone Operator (Only if Zone Management module is registered)
6. User Subscriber
7. Leased Line User
Each user needs to registered and access rights are assigned depending to the user type. Apart from
above mentioned user type, additional user type can also be created, if required.
Refer to
Authorization and Access control for details on default rights
Access control list for changing the default rights
User Type Management for creating additional user type
Pools
Basic objective of pool management is to create and manage pools of IP addresses based upon
certain criteria. The general criterion is geographical grouping of IP addresses.
Define Pool as Public if all the IP addresses in the pool are public IP addresses routable over the
Internet and do not require Network Address Translation (NAT).
Define Pool as Private if all the IP addresses in the pool are private IP addresses and require Network
Address Translation (NAT).
Once you have configured network and registered your copy of 24online, you can start using 24online
by creating customer base.
For your convenience, 24online has certain predefined policies, packages and user types. These
predefined settings are immediately available for use until configured otherwise.
If the predefined setting does not satisfy your organizations requirement, 24online lets you define
customized policies and packages to define different levels of access for different users.
SECTION
24online Basics
This section provides instructions
to perform some basic operations
for network configuration
2
Administration Consoles
24online provides two consoles for managing and configuring 24online server:
1. Web based Administration Console - Browser based Graphical User Interface
a. Using Browser
2. Text based Administration Console
a. Using Console Interface via remote login utility TELNET
b. Direct Console connection by attaching a keyboard and monitor directly to
24online server
Only those users with administrator rights can open and use Administration Consoles.
Throughout the guide we will talk about web based administration. For text based administration, refer
to Console guide.
Note
Web Administration Console access requires Microsoft Internet Explorer 5.5 or above and Display
setting as True color (32 bits)
If you have logged on for the first time after installation and not yet registered 24online, refer to
Installation and Registration guide for registering your copy of 24online
Change the default password, the first time you log on to 24online after registration
To open the login page, open the browser and type IP address in browsers URL box. A dialog box
appears prompting to enter username and password. Use the default username administrator and
password administrator to log on if you logging in for the first time after registration.
Log on methods
HTTP log in
To open unencrypted login page, type
http://<Internet IP address of 24online>
HTTPS log in
24online provides secured communication method which encrypts the user log on information and
prevents unauthorized users from viewing the user information. For this, 24online uses https protocol.
The secure Hypertext Transfer Protocol (HTTPS) is a communication protocol designed to transfer
encrypted information between computers over World Wide Web. HTTPS is http using a Secure
Socket Layer (SSL). A secure socket layer is an encryption protocol invoked on web server that uses
HTTPS.
HTTPS protocol opens a secure hypertext transfer session with the specified site address.
Click to login
Depending upon the rights assigned, user can perform all or any of the four tasks: Add, Delete, View,
and Update
By default, the Administrator group User has the right to create, update, and delete system
configuration & user information. Administrator can create multiple administrator level
users
2. Manager Group
By default, the Manager group User has the right to create, update, and view user
information. Delete action will not be available to the user of the Manager group by default
3. Operator Group
By default, the Operator group User has only the right to view user information. Create,
update and delete actions will not be available to the user of the Operator group.
To change the default rights of any user and create additional User Type to meet your requirement,
please refer to Access Control List (ACL).
SECTION
Setting Subscriber Base
This section provides instructions for creating
Various Policies
Package
3
Pool
User
Schedule
Surfing quota policy defines the duration of surfing time and the period of subscription. Surfing time
duration is the allowed time in hours for the User to access Internet. Period of subscription is the time
period till the user is allowed access.
Number of users can share one policy. Multiple policies can be defined as per requirement.
For example:
i) 50 hours, 30 days gives access for 50 hours to be used within 30 days
ii) 100 hours, Unlimited days - gives access for 100 hours
iii) Unlimited time for 30 days gives unlimited access for 30 days
iv) Unlimited policy gives access for unlimited time & days
Prerequisite
Create right for Policy Management, Surfing Quota policy
Select Policy Management Surfing quota policy Create to open the create page
Click to select
If Allotted Time is 5 hours then user can access for one hour for 5
days or 5 hours in day and policy will expire after 5 hours.
Unlimited time Does not restrict surfing time and creates Unlimited Time Surfing
Quota policy
Click to select
Session Pulse Specify Pulse rate
(in minutes)
Users are charged according to the specified pulse rate
Access time policy enables to set timings or schedule, for access and specify pricing factor for
different time bands.
Allow strategy
By default, access is allowed unless specified otherwise
E.g. To allow night hours access only - select Allow as the default strategy and disallow access from
7:00 to 21:00
Disallow strategy
By default, access is disallowed unless specified otherwise
E.g. another way to define "night hours access only - select disallow as the default strategy and allow
access from 21:00 to 9:00
Few examples
1. Full Access gives access for 24 hours, 7 days a week
2. Day hours only (Allow strategy) gives access during day time only i.e. disallow from
21:00 to 9:00 in the morning
3. Day hours only (Allow strategy & disallow on Sunday) - give access only from 9:00 to
21:00 and disallow all the time on Sunday.
Pricing Factor
Pricing Factor (50%, 100%, 150%, 200%, etc) allows Service Provider to define different rates for
different time bands. Pricing Factor is specified in percentage and the user will be accounted for the
number of hours or minutes as per the Pricing Factor.
Few examples: -
1. Pricing Factor = 0% from 00 to 8:00 for All Days
Users will not be accounted if surf between 00 am to 8 am
3. 150% charges on Week Days (Monday to Friday) between 10:00 am to 18:00 pm.
Users will be accounted for 150% of the time they surf on weekdays from 10:00 am to
18:00 pm i.e. if user surfs for total of 4 hours from Monday to Friday between 10:00 am to
18:00 pm then he will be accounted for 6 hours.
Prerequisite
Create Right for Policy Management, Access time policy
Select Policy Management Access time policy Create to open the create page
Click to select
Description Specify full description of the policy
Creates the policy & allows defining access time. Refer to Manage
Access time for more details.
Manage Access Allows adding access time entry details to the policy. Details can be
Time Entry button added whenenver required
Click to add
Bandwidth policy
Bandwidth is the amount of data passing through a media over a period of time and is measured in
terms of kilobytes per second (kbps) or kilobits per second (kbits) (1 Byte = 8 bits).
Bandwidth policy allocates & restricts bandwidth usage of user and controls web and network traffic.
The Internet influences network in such a way that if left unchecked, streaming media and recreational
Web surfing can clog network. Bandwidth policy allows defining limits for the maximum bandwidth
individual user can request.
Each User is assigned an IP address. Similar IP addresses are grouped to form a pool. Bandwidth
policy can be defined for:
1. Pool
2. User
3. IP Address
Prerequisite
Create Right for Policy Management, Bandwidth policy
Select Policy Management Bandwidth policy Create to open the create page
Strict
In this type of bandwidth restriction, user cannot exceed the defined bandwidth limit. Strict policy can
be implemented in two ways:
1. Total (Upstream + Downstream)
2. Individual Upstream and Individual Downstream
Committed
In this type of bandwidth restriction, user is allocated the guaranteed amount of bandwidth and user
can draw bandwidth up to the defined burstable limit, if available.
It enables to assign fixed minimum and maximum amounts of bandwidth to users. By borrowing
excess bandwidth when it is available, users are able to burst above guaranteed minimum limits, up to
the burst-able rate. Guaranteed rates also assure minimum bandwidth to critical users to receive
constant levels of bandwidth during peak and non-peak traffic periods.
Guaranteed represents the minimum guaranteed bandwidth and burstable represents the maximum
bandwidth that a user can use, if available.
Prerequisite
Create Right for Policy Management, Bandwidth policy
Select Policy Management Bandwidth policy Create to open the create page
If Strict restriction is applied, user can not exceed the defined bandwidth
limit.
Prerequisite
Create Right for Policy Management, Bandwidth policy
Presence of at least one pool
After creating policy, specify to which IP Address(s) the policy will be applied. Policy can be applied to
the IP Address even after the creation of policy as and when required.
Scheduling Policies
Schedule defines a time schedule for the policy. It specifies the hours during which the policy can be
active on each day of the week. You can define a different schedule for each day of the week, or
same schedule for every day of the week. The basic reason to define Schedule is to apply different
bandwidth restrictions at different times during the week.
Schedule can be used to override the default bandwidth restrictions placed by Bandwidth policy and
specify the alternate bandwidth restriction during the selected Schedule.
Creating Schedule
Prerequisite
Create Right for Policy Management, Schedule
Prerequisite
Bandwidth policy created
Update right for policy Management, Bandwidth policy
Select Policy Management Bandwidth policy Manage to open the manage policy
page.
Click policy to which schedule is to be attached
Click Add Details
View details link Opens a new window and displays the schedule details
Click to view
Create button Creates & attaches the schedule details for the selected
weekday
Cancel button Cancels the current operation and returns to the Edit
Schedule page
Table - Assigning Schedule to Bandwidth policy screen elements
Pool
Pool is a grouping of IP addresses based upon some criteria. The general criterion is geographical
grouping of IP addresses.
An IP Address must be a member of a pool. A pool can contain up to 254 IP addresses. Each user is
assigned one or more IP Address(s), and can log on from the assigned IP Address(s) only.
Creating Pool
Prerequisite
Create Right for User Management, Pool
Bandwidth policy created
Select User Management Pool Management Create Pool to open create page
Screen
Description
Elements
Pool Details
Pool name Specify pool name. Choose a name that best describes the pool
characteristics
Package
Package is an integration of Surfing quota policy, Access time policy, and Bandwidth policy with a rate
scheme. Different packages can be created by combining the policies as per the subscriber
requirement. Subscriber is charged based on the price defined in the package.
Access time policy is not applicable to leased line users i.e. unlimited access time policy is applied to
leased line users.
Creating package
Prerequisite
Create Right for Package Management, Package
At least one Pool created
At least one Policy of each type created
If you select both, then package will be created and will be able
to renew the package on expiry
Click to add
Select Package Management Package Manage to view the list of packages created.
Click the package for which renewal rules are to be defined.
Click to allow
Carry Forward Hours Specify whether to carry forward the
unused/remaning hours or not to the renew
package
Select Package Management Package Manage to view the list of packages created.
Click the package for which renewal rules is to be deleted.
Click Select against the rule to be deleted
Click Select All if you want to delete all the rules
Click Delete
Users
Following types of users are supported by 24online and all the users of any user type are required to
be registered:
1. Administrator User
2. Manager User
3. Operator User
4. User Subscriber
5. Leased Line User
6. Zone Manager User (Only if Zone Management module is registered)
7. Zone Operator User (Only if Zone Management module is registered)
It is also possible to create a customized user type if required. Refer to ACL, User Type Management
to create customized user type. Create customized user type before registering user of customized
user type.
Registering Users
Prerequisite
Set System date from Console
Package and policies created
Pool created
Create Right for User Management, Manage Users
Select User Management Manage Users User to open the user registration page
Leased Line User do not require 24online Client to log on in order to access
Internet
Specify package
Available options
1) Allowed from all the nodes (Not applicable to Leased Line user)
Allows user to login from all the nodes in the network
Click to select
Select Node button Open a new window and allows to select the IP address from which user can
log on
Generate Invoice Select the check box to Generate Invoice. Invoices will be generated only for
the prepaid packages
Administrator can restrict access to individual IP addresses or subnets by creating an access control
list.
User Type
For authorization and access control, 24online has seven predefined user types namely:
1. Administrator
2. Manager
3. Operator
4. Zone Manager (Only if Zone Management module is registered)
5. Zone Operator (Only if Zone Management module is registered)
6. User Subscriber
7. Leased Line User
Apart from above mentioned user type, additional user type can also be created, if required.
Prerequisite
Create Right for System Management, ACL
Select System Management ACL User Type Management to open the user type
management page and Click Create
Prerequisite
Delete Right for System Management, ACL
Click to delete
Table Delete User Type screen elements
SECTION
Setting Advanced
Features
4
This section provides instructions for
Defining Firewall rules
Configuring Cache server
Setting Data backup and restore schedules
Firewall rules
A firewall protects the network from unauthorized access and typically guards the Internal network
against malicious access; however, firewalls may also be configured to limit the access of Internal
users.
The purpose of a firewall is to keep people on the Internet from accessing data on Internal Network.
Firewall defines certain rules that determine what traffic should be allowed in or out of the Internal
network. One can restrict access to certain IP addresses or domain names, or block certain traffic by
blocking the TCP/IP ports used.
Firewall inspects both inbound and outbound Network traffic to determine, based on the configured
Rules, whether to allow the traffic or not.
Prerequisite
Create Right for System Management, Firewall
Source IP Destination IP
Source Destination
address/Domain address/Domain Result
Port Port
name name
Action - Accept/Proxy
* * * * Access from all the IP
addresses to all the IP
addresses
* * www.yahoo.com * All IP addresses are
allowed to access
yahoo.com
192.168.1.242 * * * 192.168.1.242 is
allowed access all the
IP addresses
192.168.1.242 * 242.128.34.54 * 192.168.1.242 is
allowed to access
242.128.34.54
Action Drop
* * * * Access to all is denied
(want to stop access
temporarily due to
some technical
reasons)
* * www.hotmail.com * All the IP addresses
Hence, while adding multiple rules, it is necessary to put specific rules before general rules.
Otherwise, a general rule might allow a packet that you specifically have a rule written to deny later in
the list. When a packet matches the rule, the packet is immediately dropped or forwarded without
being tested by the rest of the rules in the list.
Here if the order is changed i.e. Rule 2 precedes Rule 1 then Host 192.168.1.76 will be able to access
www.yahoo.com even though the DROP rule is specified.
Click to delete
Table - Deleting Firewall Rule screen elements
Cache
HTTP Cache helps in improving the performance of network by reducing web access time and web
traffic.
24online can also act as a cache server. All visited static websites are cached on the 24online server
hard drive or in the memory. The advantage of a cache server is that it will cache the static web pages
once requested and serve them locally when they are requested the next time.
24online will act as a cache server only if caching is enabled. To enable caching refer to Enable
Cache server and configure the cache server refer to Configure cache.
24online provides the facility to define an External cache server also. To define External cache refer
to Define External cache
24online also provides facility to define WCCP router for Caching. WCCP (Web Cache
Communication Protocol) provides mechanism to redirect traffic flow to caches. To define WCCP
router refer to Defining WCCP router.
Configuring Cache
Prerequisite
Create Right for Cache Management, Cache
Cannot be modified
Cache size (MB) Specify Cache size (in MB)
e.g. if you want pages with the extension jsp and cgi not
to be cached, enter jsp and cgi as extensions
Description Specify description of the file extension
Update button Updates the cache configuration
Cancel button Cancels the current operation
Table Configure Cache - Manage File Extension screen elements
Prerequisite
Create Right for Cache Management, Cache
Prerequisite
Create Right for Cache Management, Cache
Select Cache Management Cache Advanced Configuration and click Add to add
router details
Prerequisite
Create Right for Cache Management, Cache
Select Cache Management Cache Routing Policy and click Add to add router details
Backup
Backup is the essential part of data protection. No matter how well you treat your system, no matter
how much care you take, you cannot guarantee that your data will be safe if it exists in only one place.
Backups are necessary in order to recover data from the loss due to the disk failure, accidental
deletion or file corruption. There are many ways of taking backup and just as many types of media to
use as well.
24online provides facility of taking regular and reliable data backup. Backup consists of all the
policies, logs and all other user related information.
User session log Every time the user logs in, session is created. This log stores the session entries
of all the users and specifies the login and logout time.
Audit log This log stores the details of all the actions performed the User administrating 24online.
This log will be generated only if Audit logs module is enable.
Virus log This log stores the details of malicious traffic requests received.
Mail log This log stores the information of all the mails sent and received by all the users.
Prerequisite
Create Right for System Management, Manage Data
Select
FTP backup OR
Mail backup
Only for FTP backup
FTP server Specify IP address of FTP server
User name Specify User name for FTP server
Password Specify Password for FTP server
Only for Mail backup
To Mail Id Specify email address to which the backup is to be mailed
Save button Saves the configuration
Table Set Backup Schedule screen elements
Backup Data
Restoring Data
With the help of restore facility, restore data from the backup taken. Restoring data older than the
current data will lead to the loss of current data.
Note
Restore facility is version dependant. Restore will work only if the backup and restore versions are same
i.e. if backup is taken from version 5.0.0 then restore will work only for version 5.0.0 and not for any other
version.
Purge
Purging of data means periodic deletion of the data. 24online provides Auto purge and Manual purge
facility for deleting log records.
Click to enable
Save button Saves popup alert configuration
Download Purged Logs
Only if Logs have been Autopurged
Download button Allows to download the purged log files
Click to download
Delete button Allows to delete purged log files
Table Configure Autopurge utility screen elements
Note
System will preserve logs only for the specified number of days and automatically purges the logs
generated there after.
Manual Purge
Manual purge allows Administrator has to purge the logs whenever required.
Click to purge
Table Purge Logs screen elements
Client Services
Client services enables Service Providers to configure and set subscriber specific functionalities.
Message can be up to 256 characters and send to the number of users at a time.
Prerequisite
Create Right for System Management, Client Services
Messages Description/Reason
AlertMessage Alert sent as a reminder for renewal of subscription/package
specifying numbers of days and hours left
where
{u} user name
{d} remaining days
{h} remaining hours
The surfing time duration is the time in hours the User is allowed
Internet access that is defined in Surfing time policy. If hours are
exhausted, User is not allowed to access.
SurfingTimeExpired Administrator has temporarily deactivated the User and user will
In case, you do not want any page to open then keep the field
empty.
Update button Updates the modified details
Grace Usage Carry forward policy for Renewal
Grace period Grace days are the days allowed after expiry date till which user
details can carry forward the remaining usage upon renewal.
Unlimited Grace
period)
Update button Updates the modified details
No. of Records to display per Page
Records Per Page Specify number of records to be displayed per page
Update button Updates the modified details
Table Set Client Preferences screen elements
As per the requirement, images can be uploaded for displaying on the User My Account page. This
can be used for displaying the company logo or any promotional material in the form of image.
24online allows scheduling generation of certain proactive reports at regular interval and automatically
email them to the specified users. Currently 24online has defined two proactive reports:
1. List of users by remaining usage
2. User Management related Admin Activities log
Select System Management Client services Proactive Reports to view the list of
defined proactive reports
Screen Set Mailing Schedule for Admin Activities Log Proactive report
Select System Management Reset Text based Console password to change the
password
Click Submit
Table Reset Console Password screen elements
SECTION
Managing and
Monitoring Subscriber 5
base
Bandwidth usage graphical report allows Administrator to monitor the amount of data uploaded or
downloaded by the Users. Administrator can use this information to help determine:
Whether to increase or decrease the bandwidth limit?
What type of traffic is consuming the majority of the Bandwidth?
Which inbound/ outbound traffic has consumed the most Bandwidth in the last week/month?
Pricing of the package
Select User Management View Bandwidth Usage Report to view the report
Pool wise Displays list of pools defined, click the pool whose
data transfer report is to be generated
Live Graph Graph shows time and live users connected to Internet. In addition, shows minimum,
maximum and average no. of users connected during the selected graph period. This will help in
knowing the peak hour of the day.
X axis Hours
Y axis No. of Users
Peak Hour Maximum no. of live users
Total Data transfer Graph shows total data transfer (upload + download) during the day. In addition,
shows minimum, maximum and average data transfer.
X axis Hours
Y axis Total data transfer (upload + download) in KB/Second
Maximum
X axis Hours data transfer
Y axis Total data transfer (upload + download) in KB/Second
Minimum
data
Composite Data transfer - Combined graph of Upload & Download data transfer. Colors differentiate
upload & download data traffic. In addition, shows the minimum, maximum and average data transfer
for upload & download individually
X axis Hours
Y axis Upload + Download in Bits per Second
Download Data transfer - Graph shows only download traffic during the day. In addition, shows the
minimum, maximum and average download data transfer
X axis Hours
Y axis Download in Bits per Second
Upload Data transfer - Graph shows only upload traffic during the day. In addition, shows the
minimum, maximum and average upload data transfer
X axis Hours
Y axis Upload in Bits per Second
Managing Policies
Managing Surfing Quota policy
Prerequisite
Update Right for Policy Management, Surfing Quota policy
Select Policy Management Surfing Quota policy Manage and click Policy name to
be modified
Note
Changes in surfing time policy come into effect dynamically
Prerequisite
Delete Right for Policy Management, Surfing Quota policy
Not attached to any package
Select Policy Management Surfing Quota policy Manage to view the list of policies
Prerequisite
Update Right for Policy Management, Access time policy
Select Policy Management Access time policy Manage and click policy name to be
modified
Cannot be modified
Description Displays description of the policy, modify if
required
Specify weekdays for which the new access strategy is to be applied i.e. the
specified strategy will override the default strategy of policy.
Select weekday
Start time(HH:mm) Overrides the restriction placed by the Access time policy between the
& selected time and weekday
Stop time(HH:mm)
Click Start time list to select start time
Click Stop time list to select stop time
Selected access type is applied during the selected weekday and time i.e.
overrides the restriction placed by the access time
Pricing Factor allows to define different rate for the specified time/duration
User is accounted as per the price specified in the Package but if pricing
factor is specified the user will be accounted as per the pricing factor if
accesses during the specified time.
Pricing Factor Pricing Factor is specified in percentage
(only if Access
Type is Pricing
Factor)
Add Access policy Creates the policy details for the selected weekday
button
Cancel button Cancels the current operation and returns to the Edit Schedule page
Table - Add Access Time Entry screen elements
Note
Changes in Access time policy come into effect dynamically and apply to all the packages attached with
policy
Prerequisite
Delete Right for Policy Management, Access time policy
Not attached to any package
Select Policy Management Access time policy Manage to view list of policies
Prerequisite
Update Right for Policy Management, Bandwidth policy
Select Policy Management Bandwidth policy Manage and click the policy name to
be modified
Cannot be modified
Cannot be modified
Total Bandwidth (in Displays total bandwidth usage restriction for pool users,
KB) modify if required
Cannot be modified
Description Displays the policy description, modify if required
Default values to be applied all the time
Implementation on Displays how bandwidth restriction is implemented by policy
Cannot be modified
Total Bandwidth Displays assigned total bandwidth value, modify if required
(Only for Strict Policy type
and TOTAL Implementation Restricts total bandwidth which users can use
type)
Upload Bandwidth Displays assigned Upstream bandwidth value, modify if
(Only for Strict Policy type required
and INDIVIDUAL
Implementation type) Restricts Upstream bandwidth usage for user
Download Bandwidth Displays assigned Downstream bandwidth value, modify if
(Only for Strict Policy type required
and INDIVIDUAL
Implementation type) Restricts Downstream bandwidth usage for user
Guaranteed Burstable (in KB) Displays assigned Guaranteed and Burstable total bandwidth
(Only for Committed Policy user can use, modify if required
type and TOTAL
Implementation type) Guaranteed bandwidth is the minimum guaranteed bandwidth
and burstable bandwidth is the maximum bandwidth that a
user can use, if available
Guaranteed Burstable upload Displays assigned Guaranteed and Burstable amount of
(in KB) upstream bandwidth, modify if required
(Only for Committed Policy
type and Individual Minimum bandwidth allowed is 2 kbps and maximum is 4096
Implementation type) kbps
Guaranteed Burstable Displays assigned Guaranteed and Burstable amount of
Download (in KB) downstream bandwidth, modify if required
(Only for Committed Policy
type and Individual Minimum bandwidth allowed is 2 kbps and maximum is 4096
Implementation type) kbps
Policy type Displays type of bandwidth restriction applied
Cannot be modified
Update button Updates and saves the changes
Cancel button Cancels the current operation and returns to the Manage
Bandwidth policy page
Add Details button Allows to attach schedule to override default bandwidth
restriction
Cannot be modified
Description Displays the policy description, modify if required
Default values to be applied all the time
Implementation on Displays how bandwidth restriction is implemented by policy
Cannot be modified
Total Bandwidth Displays assigned total bandwidth value, modify if required
(Only for Strict Policy type
and TOTAL Implementation Restricts total bandwidth which users can use
type)
Upload Bandwidth Displays assigned Upstream bandwidth value, modify if
(Only for Strict Policy type required
and INDIVIDUAL
Implementation type) Restricts Upstream bandwidth usage for user
Download Bandwidth Displays assigned Downstream bandwidth value, modify if
(Only for Strict Policy type required
and INDIVIDUAL
Implementation type) Restricts Downstream bandwidth usage for user
Guaranteed Burstable (in KB) Displays assigned Guaranteed and Burstable total bandwidth
(Only for Committed Policy user can use, modify if required
type and TOTAL
Implementation type) Guaranteed bandwidth is the minimum guaranteed bandwidth
and burstable bandwidth is the maximum bandwidth that a
user can use, if available
Guaranteed Burstable upload Displays assigned Guaranteed and Burstable amount of
(in KB) upstream bandwidth, modify if required
(Only for Committed Policy
type and Individual Minimum bandwidth allowed is 2 kbps and maximum is 4096
Implementation type) kbps
Guaranteed Burstable Displays assigned Guaranteed and Burstable amount of
Download (in KB) downstream bandwidth, modify if required
(Only for Committed Policy
type and Individual Minimum bandwidth allowed is 2 kbps and maximum is 4096
Implementation type) kbps
Policy type Displays type of bandwidth restriction applied
Cannot be modified
Update button Updates and saves the changes
Cancel button Cancels the current operation and returns to the Manage
Bandwidth policy page
Add Details button Allows to attach schedule to override default bandwidth
restriction
Select Policy Management Bandwidth policy Manage and click the policy name to
which schedule is to be added
If Strict restriction is applied, user can not exceed the defined bandwidth
limit.
Select Policy Management Bandwidth policy Manage and click the policy name
from which schedule is to be removed
Select Policy Management Bandwidth policy Manage and click the policy name to
which IP Address is to be added
Click Pool name list to select. Opens a new page and allows to select
IP address(s)
Select Select IP address(s)
Select Policy Management Bandwidth policy Manage and click the policy name
from which IP Address(s) are to be removed
Note
1. Changes in User based and IP address based bandwidth policy come into effect dynamically
2. Changes in Pool based bandwidth policy come into effect only after restarting the Management
services from Console. Refer to Console Guide to restart Management services from the Console
Prerequisite
Update Right for Policy Management, Bandwidth policy
Not attached to any package
Select Policy Management Bandwidth policy Manage to view the list of policies
Managing Schedule
Updating Schedule
Update schedule to modify:
Schedule Name
Description
Add Schedule Entry details
Delete Schedule Entry details
Prerequisite
Update Right for Policy Management, Schedule
Select Policy Management Schedule Manage and click the schedule name to be
modified
Select Policy Management Schedule Manage and click the schedule name to which
the schedule entry details is to be added
Select weekday
Start time & stop time Specify access hours/duration
Select Policy Management Schedule Manage and click the schedule name from which
the schedule entry details is to be removed
Deleting Schedule
Prerequisite
Delete Right for Policy Management, Schedule
Managing Pool
Search Node
Use Search Node Tab to search node based on: IP address
Prerequisite
Update right for User management, Pool management
Click to search
Table Search Node screen elements
Example Search
Result
Criteria
1 List of nodes whose address contains 1
192 List of nodes whose address contains 192
192.9.203.203 Node whose address is 192.9.203.203
Updating Pool
Update Pool to
Change pool name
Add node(s) to pool
Delete node(s) from pool
Prerequisite
Update Right for User Management, Pool
Select User Management Pool Management Manage and click the pool name to be
modified
Select User Management Pool Management Manage and click the pool name to
which node is to be added
Select User Management Pool Management Manage and click the pool name from
which node is to be deleted
Prerequisite
Not assigned to any User
Deleting Pool
Prerequisite
Delete Right for User Management, Pool
Any of the Pool IP address not assigned to any user
Select User Management Pool Management Manage to view the list of pools
Managing Package
Updating Package
Update package to
Change the surfing time policy if package is not attached to any user
Change the access time & bandwidth policy
Change Package price
Add/delete/change renewal rules
Prerequisite
Update Right for Package Management, Package
Cannot be modified
Package Type Displays whether the created package is registration package,
registration/renewal package or renewal only package.
Change Policy button Click to change surfing quota policy attached to policy.
(Only if Connection Type
is User) Opens a new browser window and allows to select surfing quota
policy
Select policy and click Done to change surfing quota policy for
package
To change
Click Access time policy list to select
To change
Click Bandwidth policy list to select
Click to define
Deleting Package
Prerequisite
Delete Right for Package Management, Package
Not attached to any user
Managing User
Searching User
Click to search
Table Search User screen elements
Live Users
Use Live users page to
view list of all the currently logged in Users
modify user details
send message to any live user except Leased line user
disconnect any live user
Prerequisite
Update Right for User Management, Manage Users
Select User Management Live Users Manage Live Users to view list of currently
logged in users
Click to send
Disconnect button Disconnects selected Live User(s)
Updating User
Update user to
change personal details and/or Password
change package and policies
change login restriction
bind MAC Address with IP Address
reset MAC Address
deactivate and Delete Users
renew User
view Users account details
Prerequisite
Update Right for User Management, Manage Users
Select User Management Users Manage Active Users and click the username
whose details is to be modified
Select User Management Users Manage De-active Users and click the username
whose details is to be modified
To Click
View User Accounts details User My Account
Cannot be modified
Edit Personal details/Change Allows to change the Users personal details and login
Password button password
Cannot be modified
BirthDate Displays Birth date of User
Email Displays Email ID of User
User type Displays User type
Customer ID Autogenerated unique customer id which helps in identifying
the from where user has logged in and belongs to which zone
Click to change
Time Allotted to User (HH:mm) Displays total time allotted to User based on surfing quota
policy, modify if required
User Policy Expiry Date Displays Expiry date, modify if required
Time used (HH:mm) Displays total time used by the User
Cannot be modified
Access Time Policy Displays currently assigned Access Time policy to the User,
modify if required
Change login restriction button Click to change user login restriction applied
Click to enable
Cannot be modified
Name User name, modify if required
New password Type the new password
Re-enter New password Re-enter new password for confirmation
Birth date Displays birth date of user, modify if required
Changing Package
To change
Click Access policy list to select
To change
Click Bandwidth policy list to select
Renewing User
Renew user if surfing hours exhausts or policy expires. According to the specified Grace Days, user is
assigned additional days even after expiry date within which if user is renewed, the remaining hours
are carried forward.
If the User renews after Grace days, then the subscription/package expires. As a result,
1. User is de-activated
2. Any unused resources are not carry forwarded
If the User renews before expiry or within the Grace days then
1. User is activated automatically
2. Remaining hours are carried forward
3. New Expiry date is extended by subscription days and calculated as
New Total hours = Total hours of the new package + Remaining hours at the time of
renewal (if any)
Eg. Subscription - 30 days 50 hours package
Expiry date June-15
Renewal date June-20
Grace Days 10
Used hours 40
Remaining hours at the time of renewal 10 hours
New Expiry date 30 days from 20-June i.e. July-20
Total hours 50 + 10 (unused) = 60 hours
New used hours 0 hours
Note
Remaining hours are carried forward only if renewal is done before expiry date or within the specified
Grace days
Deactivating User
If account is not renewed and package expiries, User is de-activated automatically.
Follow the steps to deactive user, in case need arises to de-activate user manually:
Select User Management Manage Users Manage Active
Click Select against the Username to be deactivated OR
Click Select All to select all the users for deactivation
Click Deactivate to deactivate all the selected users
Activating User
Follow the steps to activate user:
Select User Management Manage Users Manage Deactive
Click Select against the Username to be activated OR
Click Select All to select all the users for activation
Click Activate to activate all the selected users
Deleting User
As per the user status (activate & deactivate), user can be deleted from active and deactive user
page.
Prerequisite
Delete Right for User Management, Manage Users
Select User Management Users Manage Active Users to delete active user
Click Select against the Username to be deleted OR
Click Select All to delete all active users
Click Delete User to delete all the selected users
Select User Management Users Manage De-active Users to delete deactive user
Click Select against the Username to be deleted OR
Click Select All to delete all deactive users
Click Delete User to delete all the selected users
User My Account
User My Account gives details like Personal details, Internet and Printer usage of a particular user.
User can change his/her password using this tab.
1. Administrator can view details of various users from User User Manage Active and click
Username whose detail is to be checked. Click User My Account, it opens a new browser window.
In the task bar, double click 24online client icon and click My Account. It opens a new window
and prompts for MyAccount login Username and Password.
Opens a new window with following sub modules: Personal, Client, Account status, Logout
Personal
Allows viewing and updating password and personal details of the user
Change Password
Select Personal Change Password
Cannot be modified
Name Displays User name, modify if required
Birth Date Displays birth date
Cannot be modified
Update Update the changes made
Table User My Account Change Personal details screen elements
Account status
Allows viewing Internet & Printer usage of the user
Internet Usage
Select Account Status Status
Renewal
Allows viewing renewal history of the user
Renewal History
Invoice
Allows viewing invoice history
Bandwidth Usage
Allows viewing invoice history
Each module has a visibility right i.e. Module will be visible on screen only if the User is given visibility
right of that module.
Each user type has a set of default access privileges/rights or permissions, which controls the kind of
additions and modifications each user makes. User can perform all or any of the four tasks: Add,
Delete, View & Update as per the rights assigned. Default rights can be changed if required.
Select System Management ACL Access Control to open the access control page
If
Checked Module is visible
Not checked Module will not be visible
Update button Saves the granted rights
Select System Management ACL Access Control to open the access control page
Select the User Type for whom the default rights are to be changed
Click Module name for which the default rights are to be changed
Change the rights
Click Update to save the changes
Managing Services
Use Services tab to Start/Stop and Enable/Disable Autostart various configured servers. According to
the requirement, one can Start, Stop, Enable or Disable the services.
Running if server is on
Stopped if server is off
Commands Starts or stops the respective servers
Enables or disables Autostart
Button Usage
Start Starts the Server
Only for 24online server All the servers with Enable Autostart will restart
Shutdown Shutdown 24online server
Managing Network
Prerequisite
View Right for System Management, Network
Note
One can assign or bind more than one IP address to the same Ethernet or the Network card. These are
Aliases. It is possible to define Aliases for both Internal as well as External network. Maximum eight IP
addresses (Aliases) can be bound to a single Network card.
Prerequisite
Update Right for System Management, Network
Click Add
Type IP address
Click OK
Remove button Allows to remove IP address of Domain Name Server
Move Up button Changes the order of server when more than one DNS server
defined
Click Save
Redirect DNS traffic to local DNS Server
DNS traffic Redirects all the DNS traffic to 24online
redirection
Click Enable to redirect
Table Configure DNS screen elements
Define alternate DNS so that whenever the local DNS is down, query can be resolved through
alternate DNS.
To add multiple DNS repeat the above-described procedure. Use the up & down buttons to change
the order of DNS. If more than one Domain name server exists, query will be resolved according to
the order specified.
SECTION
6
Product Licensing and
Updates
Product Version Information
To check which version of 24online is installed, and determine the product ID number and User
license of your copy,
Click 24online icon (on the rightmost corner of the screen) to get the information OR
Select Help About About
Module License
There are certain add on modules which are not included in the basic 24online package. These
modules are not part of the default installation but enabled on request. Customer has to procure
different license for enabling any of these add on modules.
Select Help Register 24online Module License to view the list of Add on modules.
Screen shows whether these modules are registered or not and displays license expiry date if
registered.
To register a module click the module name link, it will open the module registration form.
Upgrade 24online
With new features and bug fixes coming on a regular basis, Customers needs to be informed of the
new version. Check new version provides the facility to check if any new version is available or not.
Upload Upgrade Version is used to upload the selected file for upgrading the currently installed
version.
Prerequisite
Update Right for Help, Upgrade 24online
Click New features URL to view the new features and bug fixes of the new version
Click Download URL
File Download dialog box will open
Select option Save this program to disk
Save As dialog box will appear asking location for saving the file
Give an appropriate location and save the file on your computer
Company Information
Use to update the company information provided at the time of registration
Cannot be modified
Contact person Displays name of the contact person in the
company, modify if required
Address, City, State, Displays complete address of the company,
Country, Zip, Phone, Fax modify if required
Email ID Display Email ID of the contact person
Invoice Terms and Conditions
Term1, Temr2, Term3 Specify invoice terms and conditions
Update button Updates and saves any modified details
Table Company details screen elements
Download Client
24online Client supports Users using following platforms:
Windows Enables Users using Windows Operating System to log-on to 24online Server
Linux Enables Users using Linux Operating System to log-on to 24online server
HTTP Enables Users using any other Operating System than Windows & Linux to log-on
Download Documentation
Table Removing IP Address from IP Address based Bandwidth policy screen elements 110
Table Delete Bandwidth policy screen elements ............................................................. 111
Table Update Schedule screen elements ........................................................................ 113
Table - Add Schedule Entry details screen elements ......................................................... 114
Table - Remove Schedule Entry details screen elements .................................................. 114
Table Delete Schedule screen elements ......................................................................... 115
Table Search Node screen elements............................................................................... 116
Table Update Pool screen elements................................................................................ 117
Table Add Node to Pool screen elements ....................................................................... 118
Table Delete Node from Pool screen elements ............................................................... 119
Table Delete Pool screen elements ................................................................................. 120
Table Update Package screen elements ......................................................................... 123
Table Delete Package screen elements .......................................................................... 124
Table Search User screen elements................................................................................ 125
Table Live Users screen elements................................................................................... 127
Table Edit User screen elements..................................................................................... 131
Table Change Personal details screen elements ............................................................ 132
Table Change Package screen elements ........................................................................ 133
Table Change Individual policy screen elements............................................................. 133
Table Change Login restriction screen elements............................................................. 134
Table User My Account Change Password Screen elements ...................................... 139
Table User My Account Change Personal details screen elements ............................. 140
Table User My Account View Internet Usage Status screen elements......................... 141
Table Manage Services screen elements ........................................................................ 146
Table Manage Services - Actions .................................................................................... 147
Table View Interface Details screen elements................................................................. 148
Table Configure DNS screen elements ........................................................................... 150
Table Module Registration screen elements.................................................................... 153
Table Company details screen elements......................................................................... 155