OPS 571 Final Exam

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1.Which of the following is considered a major

process flow structure?

Lead Time

Fabrication

Lean Manufacturing

Project

2.ISO audits result in certifications that are done

by first, second, or third parties. Which of the
following result in the best certification of a
firm?

Certification is sought by any firm assuming they

pay annual dues.

2nd Party where a customer audits its supplier

3rd Party where a qualified national or

international standards/certifying agency serves as
an auditor

1st Party where a firm audits itself against ISO

standards
3.Which of the following is ISO 14000 primarily
concerned with?

Quality management

Time management

Continuous improvement management

Environmental management

4.Which is the one correct value stream

principle?

Look for efficiencies in the factory, office, physical,

procedural, and technical operations.

Eliminate waste that stops, slows down, or diverts

the value stream.

Concentrate on speeding up value-adding

operations rather than removing waste.

Keep the value stream moving at minimum

velocity

5.What is the starting point in developing a

capacity plan for a health care operation?

Determining the effective capacity over time

Estimating design capacity

 Forecasting patient demand for a reasonable
length of time

Discovery of the bottleneck operation

6.Which of the following is considered an

organizational blueprint, which prescribes the
quantity and time frame for when each end
product will be assembled?

MRP (Material Requirements Plan)

ERP (Enterprise Resource Planning)

MPS (Master Production Schedule)

WBS (Work Breakdown Structure)

7.Which of the following is an element that
addresses elimination of waste under lean
production?

Kanban production control system

Production ahead of demand

Minimized run times

Group plant loading technology

8.In most cases, demand for products or services

can be broken into several components. Which
of the following is considered a component of
demand?

Level elements

Future elements

Past elements

Cyclical elements

9.Design for manufacturing and assembly

delivers product improvements by emphasizing
which of the following:
 Reducing product quality during the assembly
process

Designing products so they can be manufactured

by a virtual factory

Reducing equipment in the production process

Simplification of the product by reducing the

number of separate parts

10. Which of the following is one of the

principles of reengineering?

Quality at the source

Do not select suppliers on the basis of price alone.

Have those who use the output of a process

perform the process.

Leverage high cost employees with lower cost

employees.

11. Which of the following is a characteristic

that can be used to guide the design of service
systems?

Services are all similar.

Services businesses are inherently entrepreneurial.

 Quality work means quality service.

Services cannot be inventoried.

12. Considering Hau Lees uncertainty

framework for classifying supply chains, which
of the following is given to a supply chain
which has an evolving supply process based on
functional products?

Risk hedging

Forward looking

Efficient

Agile

13. There are many applications of poka-yokes

in service organizations. Which of the following
is one of the three-T's used to classify poka-
yokes?

Trust

Teamwork

Task

Time
14. Which of the following is a major factor
that distinguishes service design and
development from manufacturing design and
development?

The service package has the same legal protection

available to manufactured goods.

Manufacturing is far more capital intensive than

services.

The service process and service product can be

developed independently.

The service package is the major output of the

development process.

15. A project can be segmented into which of

the following?

Events

Sub-jobs

Work packages

Success markers

16. Which of the following is a cost impact and

payoff analysis tool from the operations
consulting tool kit?
 Statistical tools

Decision trees

Work sampling

Gap analysis

17. According to the theory of constraints,

which of the following can be a capacity-
constrained resource (CCR)?

Product design

Inoperable equipment

An employee
 A customer

18. The ability to rapidly and inexpensively

switch production from one product to another
enables which of the following:

Economies of shape

Economies of size

Economies of scale

Economies of scope

19. According to the theory of constraints,

which of the following financial measurements
can be used to measure the firm's ability to
make money?

Operating expenses

Dividends

Sales

Return on investment

20. Demings PDCA (plan, do, check, and act)

cycle underlies what inherent Six Sigma
principle?
 Continuous improvement

Control charting

Standard deviation

Project management

21. Which of the following is usually included

as an inventory holding cost?

Order placing

Quantity discounts

Breakage

Typing up an order

22. Which production process term best

describes the situation when activities in a
stage of production must stop because there is
no work?

Blocking

Starving

Staging

Buffering
23. In a Gantt chart the vertical axis
represents which of the following?

Time

Revenue

Tasks

Cost

24. The Shingo system states that the way to

prevent defects from coming out at the end of
a process is to do which of the following:

Redesign the process in order to mitigate the

bottlenecks.
 Utilize SQC (statistical quality control).

Introduce controls within the process.

Slow down production rates until the process is in

control.

25. Which of the following terms describes the

time a unit spends actually being worked on
together with the time spent waiting in a
queue?

Flow time

Build time

Cycle time

Run time

26. Which of the following is one of Dr. Eli

Goldratt's rules of production scheduling for
optimized production technology?

An hour saved at a bottleneck operation does not

increase the process flow.

If you lose an hour at a bottleneck it is better than

making scrap.

Do not allow bottlenecks to govern the flow of the

line.
 Utilization and activation of a resource are not the
same.

27. During the implementation of a project,

which of the following should be the primary
focus of a consulting firm?

The correct project software

Application of the learning curve theory

Tools and materials availability

People management skills

28. Which of the following is an analytical tool

used in Six-Sigma quality improvement
programs?

Gantt charts

Pareto charts

Tree charts

Pedigree charts

29. A project manager must consider several

components when overseeing the planning
process of aggregate operations; specifically,
 whether such components are factors that are
internal or external to the organization. Which
of the following factors would be classified as
an internal component for an organization?

Inventory levels and economic conditions

Market demand and subcontractor capacity

Current physical capacity and current workforce

Competitor behavior and current workforce

30. Which of the following is the net

requirement using an MRP program if the gross
requirement is 10,000 and the inventory on
hand is 4,000?

10,000

14,000

6,000

4,000

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