Language Test English Name:

Group:

Testing vocabulary

1. Match the items under column A with those under column B. Pay attention as
there are 2 extra items under column B! Write your answers in the boxes
below! / 3 p

A B

1. ISDN A) estimated time access

2. ETA B) restart

3. reboot C) estimated time of arrival

D) an international communications
standard for
sending data over digital
telephone lines
E) a device that changes computer data
into
sound which can be sent over
telephone lines

1 2 3

2. Explain the following words in English. (max 20 words)

maintenance -

total outage -

cable cut -
.. / 3 p

3. Fill in the gaps with the words listed below. Pay attention as there are 2
extra items you will not need.
/ 4 p

monitor, replacement, line, loop test, an outage, hold

Dear Customer,

We have proactively identified .which is affecting the services we are providing to you.
Therefore we have generated this Trouble Ticket.

The is up and stable actually. In the next hours we are going to .the line for
quality reasons.
Until than we put this ticket on ... We will inform you if we have any update.

Best regards
T-Systems International GmbH

Testing reading

1. Reply to the questions listed under the e-mail:

From: Huijing.Wang@continental-corporation.com
Sent: Sunday, May 04, 2014 10:37 AM
To: FMB SIC DEB S
Subject: RE: CTI | Continental 654 & 927 / 654-3 & 927-2 & 654.m1-3 Changchun triangle / China
Site Acceptance Documentation
Importance: High

Dear colleagues,

today it is a normal working day. We want to update you with some more information. The carrier
came to our plant yesterday to do some checking. When they pinged the PE through the router, some
packet loss occurred (10%). When they pinged using modem without router, the speed was very fast
without any problem.

From our findings the problem is related to the router. It is the same to what was found by the 2nd
level support several days ago.

If that is the case, we would like to ask for your help to replace the router as fast as you can. We
cannot wait any more!!!

Best Regards

Huijing Wang
Information Technology Department
Continental Automotive Changchun Co., Ltd.

1. When did the carrier visit the site?

2. When did they experience some packet loss?

3. According to the customer where is the problem located?

4. This statement was confirmed by whom?

/ 4 p
2. Put the following sentences in the correct order. Pay attention as there are 2
extra lines!

1 2 3 4 5 5 6 7 8 9

.. / 9 p

A) Dear Team,

B) From: opersupport@b2b.beeline.ru [mailto:opersupport@b2b.beeline.ru]

C) Subject: RE: 2437368 // 7703123

D) Now the cabling is restored.

E) To: FMB SIC DEB S

F) The power outage was at our Access Node

G) Please confirm the circuit restoration and inform us if we can close the ticket.

H) There was the cable cut near Moscow city caused by fire.

I) The ticket can be closed.

J) Best regards,

K) Sent: Sunday, May 04, 2014 11:01 AM

Testing writing

Problem: ISDN line outage for your Customer in Amsterdam.

Start of incident: 23:20 MET
You open a ticket (76248733) and another one to the carrier.

They need the following:

- access hours
- 1-hour long time window
- local contact (name, phone, email) who lets the tech in
- modem serial number
Write an email to the Customer. Describe the problem in details and ask for the necessary
information. Until the reply the TT is on hold. Write between 90-120 words. Write full
sentences!

Testing grammar

Correct the grammatical mistakes in the following text.

Dear Sir or Madam,

With reference to the fault reported by you, we have opening the above stated trouble ticket. This
matter could be directly forwarded to the relevant service unit.

Do not hesitate of getting in touch with us if you have any further enquiries by this matter.

We will updated you regularly on the status about the case.

./ 6p