Assessment Task 3: Customer complaints resolution project

BSBCUS301 Deliver and monitor a service to customers

Letter confirming receipt of complaint:

James Simms
45 George Street
Sydney
NSW 2000

15/10/16

Re. Receipt of complaint

Dear Mr. Simms

I am writing to advise of the receipt of your complaint about the workshop he

attended being dull and uninteresting.

We are currently auctioning your complaint and will advise you of the outcome in
writing within 10 days of the date of this letter.

Yours sincerely

Sontaya T.

Customer Service Officer

Formal letter advising outcome of complaint:

Sontaya Tiarpattaradilok
Assessment Task 3: Customer complaints resolution project
BSBCUS301 Deliver and monitor a service to customers

James Simms
45 George Street
Sydney
NSW 2000

18/10/16

Re. Outcome of complaint

Dear Mr. Simms

I am writing to advise of the outcome of your complaint about the workshop he

attended being dull and uninteresting.

At Aus. Biz Coachings we value all of customers and strive to resolve all customer
complaints to the satisfaction of our customers.

I consult the manager for get approval for offering you another workshop free of
charge and he accepts that to keep you happy with us. Please confirm me if you
would get that. Thank you very much.

Yours sincerely

Sontaya T.

Customer Service Officer

Sontaya Tiarpattaradilok
Assessment Task 3: Customer complaints resolution project
BSBCUS301 Deliver and monitor a service to customers

Completed complaints register:

Complaints Register

Date Complaina Person Description of Cause Resolution Comment Systemic

nt name responsib complaint s improvement
le required

15/10/1 James Sontaya He is very angry The Communicati Offering Improve

6 Simms with he spent a workshop he ng via Email him workshop to be
lot of money on attended another more interesting
work shop which being dull session with
was unsuccessful and for free entertainment
uninterestin such as game
g playing and
icebreaker
program.

Sontaya Tiarpattaradilok
Assessment Task 3: Customer complaints resolution project
BSBCUS301 Deliver and monitor a service to customers

Formal letter advising outcome of complaint:

Jason Smith
55 Market Street
Sydney NSW 2000

18/10/16

Re. Outcome of complaint

Dear Mr. Smith

I am writing to advise of the outcome of your complaint your complaint in the role
of Customer Service Officer for Aus. Biz Coaching.

At Aus. Biz Coachings we value all of customers and strive to resolve all customer
complaints to the satisfaction of our customers. So my manager decided to give
you a refund amount 1,235 dollars for you to keep you happy with us and we
promise we will improve and send you invitation for join us next time

Yours sincerely

Sontaya T.

Customer Service Officer

Samiya Santos

Sontaya Tiarpattaradilok
Assessment Task 3: Customer complaints resolution project
BSBCUS301 Deliver and monitor a service to customers

89 York Street
Sydney NSW 2000

18/10/16

Re. Outcome of complaint

Dear Miss. Santos

I am writing to advise of the outcome of your complaint your complaint in the role
of Customer Service Officer for Aus. Biz Coaching.

At Aus. Biz Coachings we value all of customers and strive to resolve all customer
complaints to the satisfaction of our customers. So my manager decided to give
you a refund for you to keep you happy with us and we promise we will improve
and send you invitation for join us next time

Yours sincerely

Sontaya T.

Customer Service Officer

Sontaya Tiarpattaradilok