Professional Documents
Culture Documents
Count of
Absences Use a LOB
LOB formula) Headcount Absenteeism Rate
Proclaim 6 241 2.49%
Cigna88 3 119 2.52%
Dental 1 65 1.54%
Pharmacy 4 24 16.67%
Facets 3 89 3.37%
Tier II 2 17 11.76%
Total 19 555 3.42%
Agent Name OM
Alucday, Raquel Ramoso, Ryan
Gomez, Michelle Surigao, Ruby Jane
Perez, Arrabelle Valenzuela-Avena, Ivy
Mina, Jerome Gilbert Sanchez, Danes
Lopez, Rheine Arianne Valenzuela-Avena, Ivy
Pangan, Aloais Surigao, Ruby Jane
De Chavez, Maria Catherine Surigao, Ruby Jane
Garcia, Maricel Sanchez, Danes
Medina, Irvin Roi Pulmano, Melissa
Rodriguez, Paolo Roel Brillantes, Noelle
Indefonso, Maria Iramee Pulmano, Melissa
Besin, Anne Rosalie Pulmano, Melissa
Renoria, Geselle Pulmano, Melissa
Arabia, Angeli Lois Valenzuela-Avena, Ivy
Pamatian, Ramoncito Valenzuela-Avena, Ivy
Macahilig, Jestoni De Castro, Joy
Sone, Lovely Joy Ramoso, Ryan
Gonzales, Katrina Marie Ocampo, Leonardo
Eslava, Maria Katreena Sanchez, Danes
Borja, Mary Antonette Brillantes, Noelle
Reason
Son was confined to the hospital
Removal of impacted wisdom tooth
Family emergency
Aunt passed away
Tooth extraction
Fever
Advised bed rest
Half day - daughter had vaccination
Advised bed rest - lower back pain
Sick
Sick
Migraine
Eyes are aching
Chest pain
still sick (will go to the doctor tomorrow)
Headache/measles
Still in the province
asthma
allergic rhinitis
Vomitting
Using the roster, fill up the information needed below (Use VLOOKUP)
Data
Team Leader Average - CSAT Average - CSAT
Abendan, Irene 4.3111111111 4.3111111111
Alcovendas, Cristy 4.6315789474 4.6315789474
Avellano, Chandice 4.5333333333 4.5333333333
Cordial, Geraldine 4.4716981132 4.4716981132
David, Desiree 4.6170212766 4.6170212766
De Castro, Joy 5 5
Del Pilar, Mary Grace April 4.5555555556 4.5555555556
Delos Reyes, Jeffrey 4.4032258065 4.4032258065
Dimailig, Mary Grace May 4.6578947368 4.6578947368
Esguerra, Kobby Mark 4.4571428571 4.4571428571
Evangelista, Mylene 4.4210526316 4.4210526316
Fernandez, John 4.8235294118 4.8235294118
Figuerres, Randy James 4.7058823529 4.7058823529
Gonzales, Jenny Lynn 4.5909090909 4.5909090909
Gregorio, Karen 4.6363636364 4.6363636364
Jornales, Rosalie 4.3333333333 4.3333333333
Ko, Stephanie Lorraine 4.5303030303 4.5303030303
Lantin, John Rico 4.3529411765 4.3529411765
Lim, Rowena 4.4838709677 4.4838709677
Lim, Stephanie 4.6849315068 4.6849315068
Manalili, Don 4.5142857143 4.5142857143
Marfori, Mary Rose Aubrey 4.6338028169 4.6338028169
Mina, April Yve 4.4871794872 4.4871794872
Muros, Sigmund 4.5217391304 4.5217391304
Natividad Jr, Eduardo 4.484375 4.484375
Nicholas, Valerie 4.5 4.5
Ocampo, Leonardo 4.5 4.5
Paz, Sydney 4.5869565217 4.5869565217
Puls, Dolores 4.5526315789 4.5526315789
Reolo, Emma 4.4444444444 4.4444444444
Salen, Ariane 4.5483870968 4.5483870968
Santiago, Gina 4.625 4.625
Santos, Marie Ann 4.7083333333 4.7083333333
Serra, Christine 4.5476190476 4.5476190476
Sucgang, Dandee 4.75 4.75
Tabula, Mariflor 4.4 4.4
Tan, Jessie 4.5692307692 4.5692307692
Veras, Rea 4.4324324324 4.4324324324
Villaseor, Kristine 4.125 4.125
Vistan, Janice 4.65625 4.65625
Yaco, Mary Ann 4.75 4.75
Total Result 4.5424377792 4.542437779
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