Fall

08

SAP Solution Manager

Change Request Management

Normal Correction with Change Request Management

h t t p : / / w w w. l i n ke d i n . c o m / i n / s o l u t i o n m a n a g e r
We nce sl ao L aca ze
Change Request Management – Normal Correction Lifecycle                          

Table of Contents
Author Bio..................................................................................................................3
Landscape Preparation:.............................................................................................4
Users Preparation:.....................................................................................................4
Project Preparation....................................................................................................4
Cycle overview..........................................................................................................5
Start the Maintenance Cycle.....................................................................................5
Create the Change Request...................................................................................5
Aprove the Change Request......................................................................................7
Authorize change...................................................................................................7
Create the Transports.............................................................................................8
Start the corrections...............................................................................................9
The Maintenance Cycle...........................................................................................11
Release the Transports.........................................................................................11
Import in QA.........................................................................................................12
Start the Testing Phase............................................................................................14
Import in Production................................................................................................16
Start the import in Production..............................................................................16
Close the Change Document...................................................................................18

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Change Request Management – Normal Correction Lifecycle                          

Author Bio
My name is Wenceslao Lacaze and I’ve been working as a SAP
basis Administrator and Solution Manager Consultant for the last 8
years.
I’m a Techno-Functional SAP Solution Manager Subject Matter
Expert (SME), I Design, Build and Implement the product using “Run
Sap” Methodology.
I have developed a very extended experience with medium and
large scaled SAP installations in several (multi)national
environments.

I am based in Argentina, but work all around the World.

I work directly for clients or via an agency.
I do speak Spanish, Italian and English fluently.
You can contact me at:
Email: wlacaze@gmail.com
http://www.linkedin.com/in/solutionmanager

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Change Request Management – Normal Correction Lifecycle                          

Landscape Preparation:
For this Demo we use 3 client inside Solution Manager
• 801 Development
• 802 Quality
• 803 Productive

Users Preparation:
We create 5 diferent users and profiles
Creates and confirm the Change Request

Categorizes, Approve and monitors Change Request.

Is the Steering Committee in the Change Management

Implements a change, and hands it over to the Tester

Test changes and ajust the Change Document Status

Manages and coordinates software logistics

Project Preparation
We create a project and 1 Maintenace cycle

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Change Request Management – Normal Correction Lifecycle                          

Cycle overview

Start the Maintenance Cycle

The Change Manager set the Maintenance Cycle in “Development with Release
Phase”

Create the Change Request

The Requester logon to SM and run the transaction CRMD_ORDER.

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Change Request Management – Normal Correction Lifecycle                          

Click in the Button “Normal Correction”, if you don’t have add manually in “Extra
 Settings  Specific  Push Button 1 = SDCR

This is the Main Change Request Window.

For create a Normal Correction you need to identify some information:
• Description
• SoldTo Party
• Requestor
• Change Manager
• Change Advisory Board
• Ibase/Component
• Description of the Change

Then Save.

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Change Request Management – Normal Correction Lifecycle                          

Aprove the Change Request

The Change Advisory Board decide wich kind of change document are necessary
for this change.
document , in this case select Normal Correction(Maintenace) and save.

Authorize change
The Change Manager recive the notification and then select “Authorize Change
Request”

When the Change Manager approve the Change Document, Solution Manager
change the document to Authorized and Create a new Normal Correction
Document.

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Change Request Management – Normal Correction Lifecycle                          

The Change Manager open the Normal Correcion 800000170 and select “In
Development” in the TaskList

Create the Transports

Now the Normal Correction is in Status “In Development”.
The Project Leader ,Change Manager or Developer inside Solution Manager create
the New Transport Request.

Solution Manager ask for the Request Owner, Short Descriotion and the developer
who make the tasks, the system create 2 transport in the development system, 1
for Customizing, 1 for Workbench,

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Change Request Management – Normal Correction Lifecycle                          

Start the corrections

Tthe Developer logon to Solution Manager and and open the Normal Correction
8000000170. Inside the Tasklist select “Logon to System”

Inside the Development system(SMR-801) , the developer make some change and
Save.

The Satellite System (SM4-801) ask for a request,

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Change Request Management – Normal Correction Lifecycle                          

The Developer select the request SM4K900051 Created for AOMEADM with the
TASK SMK4900052 for DEVELOPER

Then the Developer release his Task SM4K900052 ,

The Developer return to SOLUTION MANAGER and in “Test Instruction” put the
instruction to the Tester, then move the Normal Correction to “Complete
Development”

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Change Request Management – Normal Correction Lifecycle                          

The Maintenance Cycle

Release the Transports
At this point the Change Manager release the transport Request manually using
the transacction SCMA and then execute the task “Release transport Request”

Right Click over “Release Transport Request” and select “Schedule”

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Change Request Management – Normal Correction Lifecycle                          

The Change Manager select the Execution Data and then run

The System show the Transport Request ready for release

Import in QA
The Change import the transport in QA Environment

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Change Request Management – Normal Correction Lifecycle                          

Solution Manager show the Execution Data

Change Manager select the Import parameters and then start the process

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Change Request Management – Normal Correction Lifecycle                          

Start the Testing Phase

The Change Manager move the Phase of the Maintenance Cycle to Test to make
the integration test

The Tester logon to solution Manager and open the Normal Correction, Read the
Test Instrucction , then use the TASKLIST for connect to the TEST system.

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Change Request Management – Normal Correction Lifecycle                          

In the TEST System check the value

The TESTER return to SOLUTION MANAGER and write the Test Report, then in the
TASKLIST select “Confirm Successful Test”

At this point the Normal correction is in Status Consolidated

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Change Request Management – Normal Correction Lifecycle                          

Import in Production
The Change Manager move the Phase to Go-Live to start the imports in the
Productive enviroment

Start the import in Production

The change Manager run the “Import Transport Request”

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Change Request Management – Normal Correction Lifecycle                          

Select the import execution and run the transaction

The Requester logon to the Production for check the import, if is correct change
the Normal Correction to “Production Status”.

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Change Request Management – Normal Correction Lifecycle                          

The Normal correction is in Production status.

When the Normal Correction change the status to “Production”, the Change
document change automatic to “Implemented” the status

Close the Change Document

The Change Manager control all the documentation and then move the Change
Request to “Confirms Realization”.

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Change Request Management – Normal Correction Lifecycle                          

The Change Request in Status “Confirmed” closing the cycle for this maintenace.

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