BIODATA OF PROFESSIONAL TRAINER

A. Name : Anuar Hj. Pandak Ahmad – I/C 600912-08-6257

Office Address :
No 18, Lrg PJS 1 / 2B
Tmn. Perangsang, Jln Klang Lama
46000 Petaling Jaya
Selangor Darul Ehsan
Tel & Faks : 603-77833710 / 012-3351557
email : anuaqml@yahoo.com / anuaqml@gmail.com

B. Personal Particulars :

Current Position 1 : Principal Consultant, QML Consultancy.

Current Position 2 : Fellow Professional Trainer, NPC since 2006.

Current Position 3 : Freelance Trainer To Numerous Training
Provider.
Age : 47 years

C. Academic Qualifications ( Degrees and Certificates ) :

B.A.(Hons.) Sociology.
University of Malaya, June 1983, Kuala Lumpur.
Grade : Second Class (Upper Degree).

M. Econs. Development Adminstration & Management,

Institute for Development Policy & Management (IDPM)
University of Manchester, United Kingdom. (1995).
 MLVK Certified Trainer For Wood-based Industry (2001-2003),
Ministry of Human Resources, Malaysia.

Certificate in International Marketing

International Trade Center (ITC), Geneva.

Certificate in Training Management

Institute of Business Administration( IBA ) & ITC
University of Karachi, Pakistan.

Certificate in Case Writing Workshop

IPPM, Jakarta and ITC, Geneva.

Certificate in Marketing
Philippine Trade Training Center, Manila.

Certificate in Export Marketing

Seoul, South Korea.

Group Study & Fellow Manchester University

Development Management, Nicosia, Cyprus.

D. Working Experience :

Qualified Consultant with the National Productivity Corporation (NPC)

since November 1983 undertaking responsibilities such as research,
training and consultancy in the area of productivity and quality, sales,
marketing and management development. Details are as follows :-

Management Development (P & Q)

o Total Quality Management (TQM), BSC & KPI’s.

o Team Building
o Quality Control Circles (QCC / KMK / ICC).
o 5S Housekeeping.
o Self Development & Team Building Camp.
o Q Camp For QCC Groups.
o Leadership and Human Relations.
o Motivation & Job Satisfaction.
o Effective Communication Skills.
o Training Development and Training Methodology.
Sales & Marketing

o Public Relations For Managers / Supervisors / Entrepreneur.

o Productive Customer Relations.
o Counter Relations For Front liners.
o Telephone Techniques & Etiquettes
o Salesmanship Skills.
o Marketing Management.

E. Professional Seminars Attended :

1. Training of Trainers, NPC 1983.

2. Numerous Technical Training in Sales and Marketing (NPC &
INTAN).
3. Consultancy Skills for International Marketing.
4. Training Methodology & Training Management..
5. International Case Writing Workshop.
6. Numerous P & Q Training.

F. Research Conducted :

1. Study on Customer’s Perception on Advertising Company.

2. Training Needs Analysis of Malaysian Exporters.
3. Market Research For Assistant Marketing Inspector, FAMA.

G. Paper Presentation :

1. Counter Relations for Malaysian Civil Service.

2. Representing Malaysia and Paper Presentation on Trade With
Eastern Europe – Seoul, South Korea.
3. Numerous paper presentation on P & Q, Luncheon-talk etc.

H. Activities :

1. Committee for National Counter Service Seminar for Civil Servant

2. Team Captain for Various Sports Event.
3. Committee Member – Private Sector P & Q Campaign
4. Imam at Surau, Taman Perangsang.
5. Imam at Surau Al-Islah, Taman Medan Pejasa, PJ.
6. Committee – Sultan Yussuf School OPA KL Chapter.
7. Sales Committee – SYSOPA Dinner for Sultan Perak’s Birthday.

I. Award :
1. Perkhidmatan Kaunter Untuk Anggota Perkhidmatan Awam :
Persediaan CHOGM - PM’s Department Award - Seminar Paper &
Presentation.
J. Latest Training & Consultancy Conducted (Selected) :
No. Program Client Year
1 Team Building Petronas Dagangan Bhd 1990 – 2000
NEC 1990
FELDA 1990
Majlis Perbandaran KB 2001
Hospital USM 2001
PULAPES, SUK S’gor 2004
FELCRA BHD 2005 - 2006
Perpustakaan Awam S’gor 2006 - 2007
Beras Nasional Bhd 2007
Espek SB 2007
2 Quality Control Circle Petronas Dagangan Bhd 1990 – 2000
Federal Power SB 2000
Antara Steel Mills SB 2000
Petronas Gas Bhd 2000
Jabatan Akauntan Negara 2000 – 2001
Jabatan Tenaga Rakyat
Malaysia Airport Bhd 2001
Proton Vendors Association 1998 – 2000
ESSO Malaysia 2002
Seginiaga Rubber Ind. SB 2001 – 2003
CS Precision SB 2001 – 2002
Johan Ceramic SB 2002 – 2003
NS Skill Dev. Centre 2000 – 2003
Muzium Negeri Selangor 2006 - 2007
Totokiki (M) SB, Senawang 2004
CS Precision Sdn Bhd 2003 - 2004
Kontena Nasional Bhd. 2004 - 2007
Sunplas Ind. SB 2007
3. 5S Practices / Amalan 5S Suluh Budiman SB, Ipoh 2002
Malaysian Timber Ind Board 2002 – 2004
Penhas Ind. SB, Ipoh 2002 – 2003
Bidin Jasin SB, Perlis 2003 – 2004
Syarikat Bidin Yahya SB 2003 – 2004
Regal Bonus SB, S’gor 2003 – 2004
U-Yik Industries SB, S’gor 2003 - 2004
 Lembaga Tabung Haji 2003 – 2004
Possehl Elect. (M) SB. 2003 – 2004
FELCRA Bhd. 2004 – 2005
Zamria Ind. SB 2007 - 2008
Sabah Brakery SB 2007
Perb. Produktiviti Negara (NPC) 2007 - 2008
4. Pembangunan Modal Insan CS Precision Sdn Bhd 2003 - 2004
& Sahsiah Pekerja / Motivasi
M’sia Timber Ind. Board 2002 - 2008
Risda 2006
Estet Pekebun Kecil (ESPEK) 2005 - 2006
Risda Fleet SB 2006
Kilang Sawit Risda SB 2006
Suruhanjaya Syarikat M’sia 2006 - 2007
Ministry of Finance 2006
1. Jualan & Pemasaran NPC – Pelbagai Klien 1983 – 2000
2. Perhubungan Pelanggan NPC – Pelbagai Klien 1989 -2007
3. Perhubungan Awam NPC – Pelbagai Klien. 1983 - 2007

K. Reference (Among Others) :

1. Petronas Dagangan Bhd – En. Zulkifli Hamzah : 012-3718064.

2. National Productivitiy Corporation - Mokhzani Mohd Yusof : 013-
2482406.
3. Kontena Nasional Bhd - M. Fauzi Adon 019-2315006.
4. Seginiaga Rub. Industries – En. Farid 019-2243178.
5. Malaysian Timber Ind. Board (MTIB) - En. Mohd Adawi Ton Omar :
019-3361484.
6. HUSM, Kubang Kerian – En. Azmi Salleh : 013-9801774.
7. MPKB, Kota Bharu – En. Mat Seman : 09-7483344
8. Shikari Corporation SB - Othman Din Al-Haj : 019-2451009.