Professional Documents
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Office: EV 7.631
Experimental
E-Mail: hamza@ciise.concordia.ca
Modeling Inferences Statistical
Methods
Control Charts Multivariate
Design
Capability Acceptance
Analysis Sampling
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Describe a recent time when you Indirect Costs of Poor Quality - Upset Customers:
have experienced bad quality?
It is 5-7X harder to attract a new customer than to retain a current one
Dissatisfied customers tell 8-20 people about their dissatisfaction.
So what are the common aspects of
quality? Satisfied customers only tell 3-5 people.
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2. Reliability: How often does the product fail? We dont want variability from the nominal levels.
Statistical methods are used to deal with variability
3. Durability: How long does the product last? Control Charts; Acceptance Sampling; Design of Experiments
4. Serviceability: How easy is it to repair the product? Quality Management System
5. Aesthetics: What does the product look like? Total Quality Management
6. (Added) Features: What does the product do? Six Sigma: data-driven methodology for eliminating defects
Control Charts
7. Perceived Quality: What is the reputation of the company or its DOE (Design of Experiments)
product? QFD (Quality Function Deployment)
8. Conformance to Standards: Is the product made exactly as the Six Sigma processes are executed by Six Sigma Green Belts and Six
designer intended? Sigma Black Belts, who are overseen by Six Sigma Master Black Belts.
To achieve Six Sigma, a process must not produce more than 3.4 defects per
million opportunities.
A Six Sigma defect is defined as anything outside of customer specifications.
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Improve Analyze
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A=[ 1 2 3 4
Command 5 6 7 8];
Window
A is for example, 2 rows and 4 columns define a 2 x 4 matrix which has 8 elements
in total.
History
A scalar is represented by a 1 x 1 matrix in MATLAB: a=1;
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For example, if two integer numbers are separated by a colon, Matlab will generate c = [ -1 0 0
all of the integers between these two integers. 1 1 0
1 -1 0
a = 1:8 0 0 2]
Then
generates the row vector, a = [ 1 2 3 4 5 6 7 8 ].
d1 = c(:,2:3)
If three numbers, integer or non-integer, are separated by two colons, the middle
number is interpreted to be a step" and the first and third are interpreted to be "limits: creates a matrix for which all elements of the rows from the 2nd and third columns
are used. The result is a 4 x 2 matrix
b = 0.0 : .2 : 1.0
d1 = [ 0 0
generates the row vector b = [ 0.0 .2 .4 .6 .8 1.0 ] 1 0
-1 0
0 2]
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hold on holds the current plot and all axis properties so that subsequent graphing
commands add to the existing graph
>> figure; x=0:.01:2*pi; Y=sin(x); plot(x,Y);hold on; Y=sin(2*x);plot(x,Y);
hold off sets the next plot property of the current axes to "replace
hold off is the default.
>> figure; x=0:.01:2*pi; Y=sin(x); plot(x,Y);hold off; Y=sin(2*x);plot(x,Y);
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Assignment #1
To be posted soon on the course webpage