CONTENTS

Introduction
Domain Expertise
Consulting Expertise
Software Development
Billing, CRM, ERP
GIS Product Development
Internet of Things
Web & Mobile
Software Quality Management
Microsoft Solutions
Microsoft Cloud
Security
Systems Integration
Big Data & Analytics
Machine Learning & IoT
Centres of Excellence
Engagement Models
Introduction

To sustain growth, leaders across energy & utilities are prioritising four
imperatives; transform the utility network, improve generation
performance, improve operational excellence and reinvent customer
operations.

Meanwhile, its the end of the line for single, top-down energy giants
acting as the sole power provider for entire markets. New technology,
alternative power sources, deregulation and empowered customers are
reshaping the energy landscape and redefining the role of the energy
company.
Jason Barrett
Having been at the forefront of these industry trends for over a
VP Business Development
decade, ProArch is pleased to be supporting energy and utilities
companies to adapt rapidly and harness technology to manage the
data that is powering this revolution.

ProArch IT Solutions have been
supporting Energy & Utilities
and associated product
companies for over ten years
DOMAIN EXPERTISE
Core Billing Mobile Workforce Management
Financial Accounting Analytics (Meter Data, Revenue & Social)
Meter Data Management Payment Gateway/Remote Payment Systems
AMI/AMR Integrations Asset Management
Cash Register Systems Works Management
Capital Credits Utility Customer Relations
Outage Management - Email & SMS Campaign, Notifications & Alerts
Prepaid Metering - Feedback & CSAT Indices
- IVR & Chat

Over the years, we have matured our delivery
framework to deliver value using our proven
methodologies, frameworks and assets to
ensure successful outcomes.
CONSULTING EXPERTISE
Whether you are a utility & Business Process Consulting
energy business or associated Management Consulting
product house, we work with you Functional Consulting
to anticipate the future, champion
Product Strategy
innovation, and unlock new
potential in the industry. Goto Market Strategy
Revenue Generation
 SOFTWARE DEVELOPMENT
KEY PROJECTS:
ERP for Utilities with multi device support
From customisation of pre- Application for Board Meetings
developed platforms to full-cycle B2C Portal for Utility Customers
custom software development, we Document Imaging System
deliver reliable and cost-effective Meter Data Management System
solutions that match your unique Outage Management System
requirements. STOCorp.com
 GIS PRODUCT DEVELOPMENT
We have experience with GIS product development
and maintenance since 2007 where we helped our
customers in developing Custom frameworks &
tools for data conversion and also, tools for testing
custom integrations

FUNCTIONAL EXPERIENCE:
Mapping
Staking
Outage management
Field Services
Asset Management
Project Tracking System
Data Conversion

INTERNET OF THINGS
We leverage IoT to Connecting devices is already central to the future of utilities,
providing control and savings to utility businesses as well as
modernise consumers. This is driven by the rollout of smart meters and
infrastructure, improve ever-increasing innovation in smart grids, all of which
depend on reliable, resilient connectivity.
operations, enhance
efficiency and
Through IoT, ProArch supports energy companies to achieve
transform businesses greater flexibility to accommodate new energy sources,
better management of assets and operations, greater
for consumer-focussed reliability, enhanced security, better customer service, and
value addition. enablement of new business models and services.
IMPROVED RELIABILITY
Analysing data and monitoring processes across
the asset value chain
Conducting secure operations while gaining
insights leading to improved reliability
Extending life of assets and enhancing personal
productivity & safety
OPTIMISED OPERATIONS
Monitor and track the health of assets
Improve productivity and monitor supply chain
Use predictive maintenance to reduce material,
labour energy costs (reduce OPEX and CAPEX)

VALUE CREATION
Focus on IoT as a driver for creating new sources
of revenue streams based on new products and
services

The IoT is reshaping products and services

for the home. Smart home products create
a huge opportunity for partnerships
among energy and utilities companies
looking to win.
 WEB & MOBILE
UX and UI is all about keeping it simple,
We have been at the forefront of mobile app development since 2010.
because the easier you make it for your
Weve built a Center of Excellence facility for Mobile technologies to
help our engineers stay on the leading edge of technology and provide
consumer, the greater your desired
the highest level of service possible for iOS, Android and Mobile Web results will be.
platforms.
 ERP, CRM, BILLING
Supported by a robust ERP system, Billing
and Customer Care represents the most
fundamental and critical function for
every Utility, spanning rate management,
metering, billing, payments, credit and
collections, and customer relationship
management.
ProArch operates across an entire gamut of
services across ERP, CRM and Billing including the
implementation of Customer Information Systems
(CIS), support and maintenance, as well as legacy
modernization in regulated and deregulated
industries.
We provide a wide range of IT services
across ERP, CRM and Billing including
consulting, project management,
software development, system and
operational support integration, and
legacy upgrades.

Empowering CRM solutions through analytics ERP solutions across the following modules:
and integration between:
Multiple services support
Infrastructure Systems Provisioning systems
Customer Data Asset management
Energy Distribution and Consumption Inventory management
Energy Trading Vendor management
Compliance and Incident Management Core billing & accounting solutions: Order processing
Emergency Preparedness Logistics
Consumer Information System Resource management
Business Information System HR & Payroll system
Capital Credits Debt management
Work Management Budgeting system
Customer Service Portal
Alerts & Reminders
Cash Register
Automated Approval System
Fleet Management System
 SOFTWARE QUALITY MANAGEMENT

Manage and automate delivery of

secure, reliable, and high-quality
applications. Implement complete IT
quality management and establish
consistent, repeatable processes for
managing requirements, tests, and
business components with ProArchs
SQM Centre of Excellence
Metrics driven processes
Technical Reviews at each milestone
100% code reviewed
Threat modeling, Security testing
Performance, Scalability and Reliability testing
Continuous Integration Automated builds, Gated check-ins, Self-testing
Automated Unit Testing

Our international team has developed software quality strategies and delivered software testing programmes for multiple Energy & Utilities projects across
the US. We deliver quality assurance for clients operating in markets with increasing competition, changing legislation, tough sustainability targets and
emerging technologies. Our work ensures that any roll out of new IT infrastructure, application or large-scale projects is robust enough to handle market
complexity and continuous regulatory change.
 MICROSOFT SOLUTIONS

As a Microsoft Managed Partner (top 2% globally),

we enable power and utilities companies to drive
transformation through digital technology.

With Microsoft and our associated services, power and utilities get
the world-class partnership they want, with the modern productivity
platform they need: - global reach and the security to protect their
assets, operations, data, and people.

Architecture and Design Services

Audits and Assessments
Advisory Services
Systems Administration and Management
Implementations, Migrations, and Upgrades
Troubleshooting and Remediation
Health Check and Platform Optimization
Microsoft Volume Licensing Agreement
Reconciliation
 MICROSOFT CLOUD
The first steps that an
organization takes towards a
cloud strategy are critical to
success.
ProArchs group of industry-
leading, Microsoft badged
experts will provide you with
the expertise that you expect
from an elite partner.
Our experienced Microsoft team
defines the notes from the field and
best practice guidelines from an
extensive history of cloud architecture
and migration services.
Superior security with cloud infrastructure: - We
deliver the security features of Microsoft Azure
helping Energy & Utilities companies to protect
critical information and strengthen their security
approach.
Cloud Assessment and Migration Design Planning
Virtual Networks and Connectivity
IaaS Migrations
Cloud Service Architecture
Azure Storage / StorSimple Migrations
Azure Website Migrations
Azure Application Services
Azure Active Directory
Identity Management (SSO, MFA)
 SECURITY Security is no
longer a
We go beyond traditional application testing to empower you to build Technology
security into your software at every stage of your software
development life cycle (SDLC). Issue, it's a
We offer application testing and remediation expertise, guidance for Boardroom
structuring a software security initiative, training, and professional services for a
proactive approach to application security.
Issue

SERVICES:
Data Privacy & Protection
PCI Compliance
ASV Scanning
Vulnerability Assessment
Penetration Testing
Infrastructure Advisory
Network Infrastructure Design, Deployment & Hardening
Cloud Security
Smart Grid Security

ProArch has a long and distinguished history in energy sector application security and vulnerability
assessment. Weve worked with large investor-owned utilities (IOUs), rural electric cooperatives, and
Smart Grid vendors serving electric utilities.
 SYSTEMS INTEGRATION
Systems Integration plays an important role in making
applications built using heterogeneous technologies
work together seamlessly, as well as integrating
business-critical legacy applications with newer
applications.
We improve energy & utility system integration and reliability, achieving operational efficiencies,
and enabling new customer services with integration solutions and consulting services. Our
clients come to us for expert guidance in Operations and Information Technology (OT/IT)
system integration, strategy and delivery.
KEY PROJECTS
Legacy Integrator for .NET & COBOL Program
Integration
Integration of MDMS systems with CIS & Billing
Integration with AMI/AMR Systems
Utility Analytics Platform
Remote Payment System
Transaction Processor Service
Multi-speak Service
 BIG DATA & ANALYTICS We advise leading utilities on their
big data adoption strategy. We
We help Energy & Utility companies to turn knowledge into power by using big data and
assess tactical business needs and
analytics to better understand and shape customer usage, consumption patterns, evaluate Business Intelligence (BI)
forecasting, improve service levels and availability, and detect and prevent energy theft products, after which we establish a
robust BI system that supports
competitive differentiation.

Enterprise Analytics Customer Engagement Analytics

Revenue Protection Analytics Customer Segmentation
Dynamic Pricing Analytics Customer Service
Energy Forecasting Sentiment Analysis
Asset Management Revenue Collections
Operational Analytics Call Center Operations
 Asset optimization
Demand Response Events Where were using the neuro-learning
Machine Learning & IoT One of the primary ways were using machine
learning is to better fit demand response events.
is in a lot of our areas in
forecastingWhen you take a look at
We go through a process to determine what the our risk management optimization
customers baseline is and how they actually centre, we have put a lot of time and
Machine learning and the Internet of energy into the algorithms and
performed. Were using machine learning to come
Things (IoT) are two of the hottest up with a better baseline. developing the basis for how all of the
terms out there today for utilities. Both data and the logic tie together.
have the power to create an This is a system which were just now starting to
increasingly autonomous grid that can bring up that would enable customers to participate
eventually handle billions of endpoints with us in operating the grid so that its an
on utility networks. We can help you interactive platform.
Outage Management
maximise the benefit of these
disruptive innovations and leverage the We want to be able to identify outages
faster and even predict them, and then prevent
connection between the two of them. Customer Engagement them from happening or fix them faster. We want to
Were going to have to mine of all this data manage our resources more effectively at the same
That were going to get from adding devices onto the time. Thats the whole effortto reduce downtime
distribution system. This will help us know how the and improve reliability at a lower cost. Thats where
customer behaves, and how their structures behave. machine learning and the automating of devices are
What are their wants and likes for different services going to have the biggest impact on us.
and offerings that we might be able to offer in the
future? Those are just all opportunities for machine
learning.

These are some of things our customers

are talking about. Are you maximising the
benefits of Machine Learning & IoT?
Please get in touch to find out.
 CENTRES OF EXCELLENCE (CoE)
SMARTAPPS
Whether its a SmartApp that combines
prompts and financial incentives to engage
consumers with their energy use or an
energy PAYG solution for remote top-ups,
our CoE works with you to reimagine the
possible.
Our Energy & Utility subject matter experts
have been at the vanguard of SmartApp
innovation over the last decade. The CoE
provides a forum for great minds to come
together and support you to stay ahead
during this period of industry change.
SOFTWARE
ENGINEERING
Our Software Engineering CoE is focussed on
radically improving the way that software is
developed from approach to process to tooling.
The small, agile teams of our Engineering CoE
attack new opportunities quickly, creating
technologies that improve software reliability,
security and performance in order to increase the
productivity of developers.
We bring this culture of continual improvement to
our client engagements, always challenging the
status quo for improved software performance.
DEVOPS
DevOps brings to the table increased Agility,
significant reduction in risk and faster defect
identification this accelerates root cause
analysis and defect fixes. Subsequently, there is
a major decrease in regression challenges
affecting the QA cycle and as a result, testers
are allowed to focus their efforts on new
functionalities.
We support your business to use existing tools
and best practices multiple times, across
various applications, environments and teams
to get the most from your flavour of DevOps.
ENGAGEMENT MODELS
CONSULT
Deployment of on and offsite
consultants to manage deep
dive analysis across Business,
Process and Technology with
agreed timelines, deliverables
and desired outcomes for
your IT agenda.
Realise a Technology Edge
Reduce costs
Improve productivity
OUTSOURCE
Full assignment of delivery
accountability to our global
teams either on an ongoing
basis or fixed project term.
Ideal for well scoped projects
and ongoing assignment of
non core functions.
Access specialist tech-talent
Leverage our innovation hubs
Reduce cost of development
EXTEND
National Outsourcing
Association (NOA) award
winning team extension
model for globally distributed
agile development. We
seamlessly extend your in-
house capability.
Increase your dev capacity
Ramp up and down flexibly
Access the global talent pool
HYBRID
Shared accountability for
delivery, where we plan
and review development
milestones collaboratively,
whilst managing the day
to day work on your
behalf.
Access our industry experts
Outsource the project and
retain visibility & control
 THANK YOU

For more information please contact:

Jason Barrett
VP Business Development
ProArch IT Solutions
+44 (0) 7973115088
Jasonb@proarch.com